Runtime Error Shutting down computer virus or not ? Hijack this attached
-
Runtime Error Shutting down computer virus or not ? Hijack this attached
I am new to this forum but I am in desperate need of help with my laptop. The problem that I am having is causing me such grief. I can't go to any web pages without it taking forever to load the pages.
Please someone help me, I have asked in several other tech help forums and get no response. I am willing to share any information about my system that is needed. It is a laptop. I will check back often
I am getting runtime errors - 2 of them. The first one that I get is as follows:
Runtime Error Program:c:\Program Files\msn\msncorefiles\msn.exe
it causes me to be logged off of msn and then microsoft trys to find a cure but doesn't. I am also getting a runtime error 7 not enough memory. The error 7 message I got after I went to a site for jobs. There were no pictures in the PC Security Sheild 2009 did not detect any viruses. Now with that runtime error 7 my computer when getting on line is very slow and loads things very slow. I am running Windows Windows Vista Home Premium with service pak 1 I have a Toshiba computer w/ Intel Core Duo 2 T5800 @ 2.0 ghz 3.00 gb of ram 32 bit operating system. I don't know what else you may need regarding my computer. My hijack list is as follows:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:41:06 PM, on 1/4/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\ItSecMng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\TOSHIBA Service Station\TSS.exe
C:\Program Files\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe
C:\Program Files\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe
C:\Program Files\PCSecurityShield\SecurityShield2009\avp.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\Dwm.exe
C:\PROGRA~1\REGIST~1.0\RegistryPatrol.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\Uniblue\DriverScanner\DriverScanner.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Personalized Start Page
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Personalized Start Page
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Personalized Start Page
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NDSTray.exe] C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
O4 - HKLM\..\Run: [cfFncEnabler.exe] C:\Program Files\Toshiba\ConfigFree\cfFncEnabler.exe
O4 - HKLM\..\Run: [ToshibaServiceStation] "C:\Program Files\TOSHIBA\TOSHIBA Service Station\TSS.exe" /hide
O4 - HKLM\..\Run: [PCMAgent] "C:\Program Files\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe"
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\PCSecurityShield\SecurityShield2009\avp.exe"
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\PCSecurityShield\SecurityShield2009\ie_banne r_deny.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\PCSecurityShield\SecurityShield2009\SCIEPlgn .dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O20 - AppInit_DLLs: C:\PROGRA~1\PCSECU~1\SECURI~1\r3hook.dll,C:\PROGRA ~1\PCSECU~1\SECURI~1\adialhk.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Security Shield 2009 (AVP) - PCSecurityShield - C:\Program Files\PCSecurityShield\SecurityShield2009\avp.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\Toshiba\SmartFaceV\SmartFaceVWatchSrv.exe
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
--
End of file - 8346 bytes
Who knows what is wrong please I need help
Thank you all
Sincerely
Shannon
-

Welcome,
There is no malware showing in your log.
Visit this page below to familiarize yourself to the tool below and download from one of the links provided.
A guide and tutorial on using ComboFix
If you have previously downloaded ComboFix,please delete that version now.
It is IMPORTANT that it is saved directly to your desktop
Close any open browsers.
Disconnect from the Internet.
Please do not re-connect your machine back to the Internet until Combofix has completely finished.
Disable your antivirus program and any realtime malware scanners and script blockers now
How To Disable
Double click on combofix.exe and follow the prompts.
When it's finished it will produce a log.
Post the entire contents of C:\ComboFix.txt into your next reply.
Note:
Do not mouseclick combofix's window while it's running.
That may cause the program to freeze/hang.
Do NOT post the ComboFix-quarantined-files.txt unless I ask.
Re-enable your anti-virus and re-connect back to the internet and post the combofix log.
*Note*
In case your Antivirus or any other realtime scanner is displaying an alert after you downloaded Combofix or while you use Combofix,please disable your scanner and redownload Combofix again.
Some scanners may see some combofix related components as suspicious and block or delete them while there's nothing wrong with them.
ComboFix SHOULD NOT be used unless requested by a forum helper.