Hi,

I recently received a message that I should upgrade the Flash Reader (I think to version 10). I installed it and Flash no longer works on my machine.

I downloded a Flash remover and then tried to re-instal version 9, but Flash still does not work.

Xp, Ver 2002 SP3, AMD 64X2 4400+, 2.21GHz, 3.37Gb Ram.

Please do have a great Christmas break.

I have run Spybot Search & Destroy. And now attach the result of running HJT:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:37:55, on 23/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\PROGRA~1\Steganos\ANTIVI~1\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\WINDOWS\system32\SatSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\PROGRA~1\Steganos\ANTIVI~1\avgam.exe
C:\PROGRA~1\Steganos\ANTIVI~1\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ScanSoft\OmniPagePro11.0\opware32.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Comodo\Firewall\CPF.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\Steganos Privacy Suite 2008\PasswordManagerFFAutoFill.exe
C:\Program Files\Steganos Privacy Suite 2008\SteganosHotKeyService.exe
C:\Program Files\Steganos Privacy Suite 2008\fredirstarter.exe
C:\PROGRA~1\Steganos\ANTIVI~1\avgtray.exe
C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\Steganos Privacy Suite 2008\PasswordManager.exe
C:\Program Files\Steganos Privacy Suite 2008\PasswordManager.exe
C:\Program Files\Steganos Privacy Suite 2008\SteganosAgent.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\hh.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\ReGetDx\regetdx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Tiscali UK - join now for cheap broadband, telephone and TV services
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page =

Internet Explorer: Get It Now
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Steganos Password Manager AutoFill - {1427A821-7B93-4F08-9A34-9FA03A3D93DB} - C:\Program

Files\Steganos Privacy Suite 2008\PasswordManagerBHO.dll
O2 - BHO: ClickCatcher MSIE handler - {16664845-0E00-11D2-8059-000000000000} - C:\Program Files\Common

Files\ReGet Shared\Catcher.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program

Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: IE to GetRight Helper - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat

6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\4.1.805.4472\sw g.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download

Manager\iefdmcks.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program

Files\Yahoo!\Companion\Installs\cpn\ycomp5_6_2_0.d ll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat

6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\ReGetDx\iebar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKLM\..\Run: [SSS2008 PasswordManagerFFAutoFill] "C:\Program Files\Steganos Privacy Suite

2008\PasswordManagerFFAutoFill.exe"
O4 - HKLM\..\Run: [SSS2008 HotKeys] "C:\Program Files\Steganos Privacy Suite 2008\SteganosHotKeyService.exe"
O4 - HKLM\..\Run: [SSS2008 File Redirection Starter] "C:\Program Files\Steganos Privacy Suite

2008\fredirstarter.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\Steganos\ANTIVI~1\avgtray.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User

'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting (User

'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite 6\spm.exe" /booting (User

'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot

(User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User

'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot

(User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User

'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot

(User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User

'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot

(User 'Default user')
O8 - Extra context menu item: Do&wnload by ReGet Deluxe - C:\Program Files\Common Files\ReGet

Shared\CC_Link.htm
O8 - Extra context menu item: Download A&ll by ReGet Deluxe - C:\Program Files\Common Files\ReGet

Shared\CC_All.htm
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} -

C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} -

C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: @sysiecom.dll,-2100 - {703436F1-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuTranslate.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2102 - {703436F1-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuTranslate.html
O9 - Extra button: @sysiecom.dll,-2103 - {703436F2-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuTranslateAll.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2105 - {703436F2-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuTranslateAll.html
O9 - Extra button: @sysiecom.dll,-2115 - {703436F3-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuConfigure.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2117 - {703436F3-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuConfigure.html
O9 - Extra button: (no name) - {703436F4-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuClearCache.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2108 - {703436F4-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuClearCache.html
O9 - Extra button: (no name) - {703436F5-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuRegister.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2111 - {703436F5-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuRegister.html
O9 - Extra button: (no name) - {703436F6-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuUpdates.html (file missing)
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2114 - {703436F6-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program

Files\Systran\Standard\MenuUpdates.html (file missing)
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet

Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {245637BB-3A58-49A2-A7AB-F4A63B67652E} (PrinterDetector40.PrinterDetector) -

http://www.mymemory.co.uk/detector/P...Detector40.ocx
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) -

http://dlmanager.akamaitools.com.edg...ex-2.0.3.8.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -

http://us.dl1.yimg.com/download.yaho...st20040510.cab
O16 - DPF: {4D054067-DE3A-48F9-B19B-BCD229B9AE8D} (PrinterHelpEtcActiveX Control) -

http://dev.imagingworld.co.kr/printe.../DrPrinter.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) -

http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) -

http://www.warp-radio.com/WebCam/nsvplayx_vp6_aac.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) -

https://technicallead.webex.com/clie...ng/ieatgpc.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common

Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems

Shared\Service\Adobelmsvc.exe
O23 - Service: Steganos A.V. WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. -

C:\PROGRA~1\Steganos\ANTIVI~1\avgwdsvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. -

C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision

Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia

Shared\Service\Macromedia Licensing.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common

Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Steganos AntiTheft (SatSrv) - Unknown owner - C:\WINDOWS\system32\\SatSrv.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common

Files\Acronis\Fomatik\TrueImageTryStartService.exe

--
End of file - 14970 bytes

Have a great Christmas and a Very Happy New Year - you have saved my computer several times so much indebted. DAL do a wonderful job.

Martin

This may not be a malware problem, but let's dig a little bit.



* Please download Malwarebytes' Anti-Malware from HERE or HERE

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and zLaunch Malwarebytes Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.


Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Many thanks for that Neal,

I have set Malwarebytes running and it looks like a long haul.

In the meantime I had another look at my browser and realised that Javascript appears not to be working in IE7 and that if I open a Flash file locally it works OK. For example, javascript driven navigation bars default to their early browser non-javascript configuration.

Also, I find that Firefox will not open at all, the Mozilla crash recorder opened and asked that I send the report to Mozilla - which I have done (I tried to copy the report for this forum but the right click copy facility does not work).

As soon as Malwarebytes finishes I will post the results.

Many thanks

Martin

okey dokey then.

Hi Neal,

Here is the output of MBAM:

Malwarebytes' Anti-Malware 1.31
Database version: 1555
Windows 5.1.2600 Service Pack 3

28/12/2008 00:26:56
mbam-log-2008-12-28 (00-26-56).txt

Scan type: Full Scan (C:\|)
Objects scanned: 429814
Time elapsed: 2 hour(s), 23 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
____________________________________

Here is HJT File:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:32:19, on 28/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\PROGRA~1\Steganos\ANTIVI~1\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\WINDOWS\system32\SatSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\PROGRA~1\Steganos\ANTIVI~1\avgam.exe
C:\PROGRA~1\Steganos\ANTIVI~1\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Comodo\Firewall\CPF.exe
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\Program Files\Steganos Privacy Suite 2008\PasswordManagerFFAutoFill.exe
C:\Program Files\Steganos Privacy Suite 2008\SteganosHotKeyService.exe
C:\Program Files\Steganos Privacy Suite 2008\fredirstarter.exe
C:\PROGRA~1\Steganos\ANTIVI~1\avgtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ScanSoft\OmniPagePro11.0\opware32.exe
C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Xara\Xara Xtreme Pro 4\Xtreme.exe
C:\Program Files\Xara\Xara Xtreme Pro 4\Xtreme.exe
C:\Program Files\Steganos Privacy Suite 2008\PasswordManager.exe
C:\Program Files\Steganos Privacy Suite 2008\PasswordManager.exe
C:\Program Files\Steganos Privacy Suite 2008\SteganosAgent.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Tiscali UK - join now for cheap broadband, telephone and TV services
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = Internet Explorer: Get It Now
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Steganos Password Manager AutoFill - {1427A821-7B93-4F08-9A34-9FA03A3D93DB} - C:\Program Files\Steganos Privacy Suite 2008\PasswordManagerBHO.dll
O2 - BHO: ClickCatcher MSIE handler - {16664845-0E00-11D2-8059-000000000000} - C:\Program Files\Common Files\ReGet Shared\Catcher.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: IE to GetRight Helper - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\sw g.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdmcks.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_6_2_0.d ll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\ReGetDx\iebar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKLM\..\Run: [SSS2008 PasswordManagerFFAutoFill] "C:\Program Files\Steganos Privacy Suite 2008\PasswordManagerFFAutoFill.exe"
O4 - HKLM\..\Run: [SSS2008 HotKeys] "C:\Program Files\Steganos Privacy Suite 2008\SteganosHotKeyService.exe"
O4 - HKLM\..\Run: [SSS2008 File Redirection Starter] "C:\Program Files\Steganos Privacy Suite 2008\fredirstarter.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\Steganos\ANTIVI~1\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPagePro11.0\opware32.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup
O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite 6\spm.exe" /booting (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot (User 'Default user')
O8 - Extra context menu item: Do&wnload by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_Link.htm
O8 - Extra context menu item: Download A&ll by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_All.htm
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: @sysiecom.dll,-2100 - {703436F1-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuTranslate.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2102 - {703436F1-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuTranslate.html
O9 - Extra button: @sysiecom.dll,-2103 - {703436F2-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuTranslateAll.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2105 - {703436F2-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuTranslateAll.html
O9 - Extra button: @sysiecom.dll,-2115 - {703436F3-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuConfigure.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2117 - {703436F3-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuConfigure.html
O9 - Extra button: (no name) - {703436F4-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuClearCache.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2108 - {703436F4-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuClearCache.html
O9 - Extra button: (no name) - {703436F5-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuRegister.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2111 - {703436F5-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuRegister.html
O9 - Extra button: (no name) - {703436F6-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuUpdates.html (file missing)
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2114 - {703436F6-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuUpdates.html (file missing)
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {245637BB-3A58-49A2-A7AB-F4A63B67652E} (PrinterDetector40.PrinterDetector) - http://www.mymemory.co.uk/detector/P...Detector40.ocx
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.akamaitools.com.edg...ex-2.0.3.8.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st20040510.cab
O16 - DPF: {4D054067-DE3A-48F9-B19B-BCD229B9AE8D} (PrinterHelpEtcActiveX Control) - http://dev.imagingworld.co.kr/printe.../DrPrinter.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) - http://www.warp-radio.com/WebCam/nsvplayx_vp6_aac.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://technicallead.webex.com/clie...ng/ieatgpc.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Steganos A.V. WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\Steganos\ANTIVI~1\avgwdsvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Steganos AntiTheft (SatSrv) - Unknown owner - C:\WINDOWS\system32\\SatSrv.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe

--
End of file - 15613 bytes

Working on the day after Christmas is beyond the call of duty. I have huge admiration for you guys at DAL.

Will sign off now as it is 00:34 GMT here in the UK.

Many thanks

Martin

Hi Neal,

I am thinking that it may improve matters if I uninstal IE7 and Foxpro and then reinstall both. Don't want to do anything premature, in case I make things worse.

But, I seem to remember that IE7 has some issues associated with an unistall (like, MS make it quite difficult to do).

Would this help, as I need to restore my browsers to access some information held on other sites (like my TV licence etc).

Kind regards

Maritn

Not sure if that would help or not. I sometimes have a glitch from IE7, I use firefox or opera most of the time.

Does Steganos Privacy Suite 2008 have a firewall? If so one of your firewalls needs to be disable or uninstalled as I see you have Comodo also.

Does it have an anti-virus program? Only need one.

Maybe one of your security programs is preventing the full install of flash.

You will have to disable teatimer to fix the line from hijackthis below:

[*]Run Spybot-S&D[*]Go to the Mode menu, and make sure "Advanced Mode" is selected[*]On the left hand side, choose Tools -> Resident[*]Uncheck "Resident TeaTimer" and OK any prompts[/list]You can reenable TeaTimer once you you fix the item below.



Run hijackthis and click on "scan system only" button and put checks next to these:


O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.akamaitools.com.edg...ex-2.0.3.8.cab


Please close ALL browser windows (including this one).

Everything closed out but hijackthis and click on "fix checked"


Reboot your PC.

What is going on now?

Thanks for that Neal,

I have tried all that you suggested. I am still not able to view any Flash content in IE7 and Firefox (which I used to prefer) still will not open. Over the last few weeks I have sent several crash reports to Mozilla but have heard nothing!

I notice that Javascript navigation will not work on my machine. What could cause Javascript to stop working?

I did notice that in a forum I use (T2W) there was a Youtube video in one of the messages, interestingly this worked OK. So I went into Youtube and selected a video at random and it would not even show the static picture. However, flash works OK if I click a .swf file. This makes me think it is Javascript related rather than Flash.

Other points in your kind advice: Steganos 2008 does not have a firewall, the only one I use is Comodo, and I have disabled Windows firewall (Comodo works in both directions).

I have a similar set of security programs on my laptop (but Vista Ultimate rather than Xp) and all works OK.

Steganos Anti-virus 2009 is the only AV I have installed (recently upgraded from 2007).

All the best wishes for the New Year, I have huge admiration for the dedication of the DAL experts.

Kind regards

Martin

Update your java, it is 3 versions behind maybe 4.

Make sure firefox isn't turning java off.



Update Java: Security Issue

* Go to Start > Control Panel double-click on the Software icon > add/remove programs.
* Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )

It should have next icon next to it:
Select it and click Remove.
* The current version can be downloaded from Sun here: Java SE Downloads Scroll down the page to 'Java Runtime Environment (JRE) 6u11(or higher) and press the 'Download' button. On the new web page, click the 'Accept License Agreement' button. Then select 'Windows Offline Installation, Multi-language' in the Windows Platform area just below the Accept button.