Plz check this hijacklog thanks

  1. #11
    norman is offline Senior Member

    Re: Plz check this hijacklog thanks

    Everything went good so far execpt this, frist, for some strange reason her search box don't come up when you select "search for files/folder" the only thing you see is the little dog. Maybe because her "son" download "firefox" and she isn't using explore?

    Second thing everything deleted execpt this file for defender pro "shellex.dll" error message saying make sure the disk isn't full or it might be in use.

    Any thoughts? Thanks

    Here is a new HiJackLog:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 2:44:53 PM, on 8/30/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe
    C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
    C:\Program Files\Palm\hotsync.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\system32\dlcccoms.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=localhost:8080
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: PPCScamBHO Class - {7E3659A6-4BC5-4d93-B3FD-8B5ACC2FEDED} - C:\Program Files\PeoplePC\Toolbar\ScamGrd.dll (file missing)
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\GoogleAFE\GoogleAE.dll
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtim e.dll,_RunDLLEntry@16
    O4 - HKLM\..\Run: [dlccmon.exe] "C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe"
    O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\hotsync.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1140984697296
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
    O23 - Service: Defender Pro Internet Security (AVP) - Unknown owner - C:\Program Files\Defender Pro\Defender Pro Internet Security 6.0\avz.exe (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: dlcc_device - Unknown owner - C:\WINDOWS\system32\dlcccoms.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe

    --
    End of file - 7710 bytes
    Last edited by norman; 30-08-2008 at 07:46 PM.


  2. #12
    VopThis is offline Senior Member (Canada)
    her search box don't come up when you select "search for files/folder" the only thing you see is the little dog.
    That is not very common except for Microsoft Office tools. Do you actually got that using the Windows +F KEY combination?




    Try re-running SDFIX again - additional trojan-based infections may now be removable with kernel.exe out of the way.



    * Please download Malwarebytes' Anti-Malware from HERE or HERE

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, initially select "Perform Quick Scan", then click Scan.
    • It may also be advisable to run the longer ”Full Scan” in addition to the above scan especially if issues remain.
    • The scan may take some time to finish, so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked , and click Remove Selected.
    • When disinfection is completed , a log will open in Notepad and you may be prompted to Restart(See Extra Note).
    • A run log is automatically saved by MBAM and can be viewed by clicking the Logs TAB in MBAM.
    • Copy&Paste the entire report(s) in your next reply along with a fresh HijackThis log.
    • Please post any current revised observations.

    Extra Note:
    If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




    O23 - Service: Defender Pro Internet Security (AVP) - Unknown owner - C:\Program Files\Defender Pro\Defender Pro Internet Security 6.0\avz.exe (file missing)
    Stop, Disable, and Remove a Service
    • Go to Start » Run » type: Services.msc » OK.
    • Keep a record of which named items were found for subsequent additional steps later on.
    • Scroll down and find this service: (each bracketed or TEXT service name listed above)
    • Double-click on it.
    • Under the General tab, click the Stop button.
    • Then change the Startup Type to Disabled.
    • Click Apply and then OK.

    Next:
    • Run HijackThis.
    • Click on ’Open the Misc Tools section’.
    • Click on ’Delete an NT Service’.
    • Enter (each service name TEXT LABEL found above) into the input BOX (make sure there are NO spaces before or after the name).
    • Click OK and select NO when asked to reboot.


    REBOOT when all items have been entered.

  3. #13
    norman is offline Senior Member
    Well,...that didn't work either bro so, I just got done with a complete reinstall of her computer. I removed all of the anti-virus software that came with this dell. I then installed AVG. What stuff would you recommand that I install for her? Things like Spybot...et?

  4. #14
    VopThis is offline Senior Member (Canada)
    Save 20% on AVG Internet Security 2012 Suite!
    The basic features of anti-virus and firewall tools provide ‘active protection’ prevention components against certain specific infection risks. However, without additional (always on) active protection against malware, most PCs can and will eventually run into serious problems. Fixing problems after the fact is then often considerably more difficult to than to deny the infection payload as soon as it first attempts to load and run.

    Some real-time (paid) tools may be advisable when and if you continue to get infected. In my case I run SpySweeper (paid) – not advisable to run more than one such tool at the same time. I also run on-demand after the fact scans for additional detection capabilities and just to keep informed of how such tools behave. Since I rarely see a malware infection, I really don’t have a need for extensive real-time (paid) protection.

    Some of the following anti-malware tools (mentioned below) can attempt to fix problems found after the fact. Different tools may find more obscure infections due to various capability and update timing issues:
    Malwarebytes' Anti-Malware
    SuperAntispyware
    Spyware Doctor (scan only)
    SpySweeper (limited trial – scan only)



    To help avoid serious infection again, please look carefully at this post for some excellent preventative measures. Prevention must be made the first line of defense to improve upon.



    ONLY ONCE you are as clean as possible from any needed cleanup steps - As a final cleanup step (after serious infection), it may be advisable to Reset and Re-enable your System Restore to remove any bad files that MAY have been backed up by Windows . This may be advisable since any subsequent need to use your most recent restore points could, indeed, make matters worse. The files in System Restore are protected to prevent any programs changing them. And, this is the only complete way to clean these files: (You will lose all previous restore points which could likely be infected, anyway.)

    PLEASE NOTE: you will need to log into your computer with an account that has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account. Accordingly and of further note; it can be very unsafe to run with admin rights on any PC that you browse the Internet with.


    (Windows XP)
    FOLDER LOCATION: c:\System Volume Information\_restore….
    To Turn OFF System Restore.
    1. Click the Start button.
    2. Right-click My Computer, and then click Properties.
    3. On the System Restore tab, check Turn off System Restore or Turn off System Restore on all drives.
    4. Click Apply.

    REBOOT.

    To Turn ON System Restore.
    1. Follow the steps in the previous section, but in step 3, uncheck Turn off System Restore or Turn off System Restore on all drives. Then click OK.
    2. Create new System Restore points.


    (Windows ME)
    FOLDER LOCATION: c:\_RESTORE\TEMP\….
    See the following link for instructions:
    Disabling or enabling Windows Me System Restore




    To reduce the re-infection potential for malware and protect your PC against spyware, here are a few helpful suggestions:
    1. Keep Windows and Internet Explorer current with the latest critical security updates from Microsoft . This will patch many of the security holes through which attackers can gain access to your computer . You CANNOT complete this update using an alternate browser – you must use Internet Explorer.
      http://v5.windowsupdate.microsoft.com/v5co...t.aspx?ln=en-us
      Get Internet Explorer 7
      • Microsoft's "monkeys" find first zero-day exploit
        If you surf to questionable (blockable) parts of the Web, you could encounter sites that compromise your PC without any user interaction. In experiments [reported Aug 2005], Microsoft identified 752 specific addresses owned by 287 Web sites that contain programs able to install themselves on a completely unpatched Windows XP system. Also, be aware that the WinXP Service Pack 2 was an update that focused almost exclusively on security. Also reported was that a fully patched Windows XP SP2 system cannot be compromised by any such discovered rogue Web sites.

    2. Run your antivirus software regularly, and keep its definitions up-to-date. If you are thinking about switching (using a real-time/always on AV tool only one at a time), there are some good free Antivirus programs that are decent, including AVG and Avast!.
      AVG: AVG Free - Download antivirus and antispyware software for Windows XP and Vista
      Avast: FREE avast! antivirus 4.x Home Edition, anti-spyware & anti-rootkit for Windows

    3. Consider using other free malware scanning/removal programs:
      Malwarebytes' Anti-Malware : http://www.besttechie.net/tools/mbam-setup.exe


      Microsoft Windows Defender: Windows Defender: Home Page

      Spybot S&D: http://www.download.com/Spybot-Search-Dest...tml?tag=lst-0-1
      Ad-Aware 2007: Ad-Aware 2007 7.0.1.2 - Free software downloads and reviews - CNET Download.com


    4. Consider using a free firewall if you are not already using one (use only one firewall at a time – normally you will need to disable the MS firewall). Some good free ones (for incoming and added outgoing traffic protection) are:
      It is not a bad idea to also consider using a Router/Hardware firewall device where you have a High-Speed Internet access connection. A software firewall may occasionally need to be disabled or it gets/remains disabled by someone or something. Such an added layer of security consistency has a lot of merit to it.

    5. Consider using an alternate free browser for general web surfing but you must use IE for windows updates. The use of Firefox (or similar alternate) mitigates the many types of malware that are now possible when using IE ActiveX based components. Should problems ever arise in utilizing ‘Internet Explorer’, this provides you with access to a completely different browser that may often work in such times of difficulty.
      Mozilla Firefox: Firefox web browser | Faster, more secure, & customizable

    6. Consider increasing your browser security by using these programs:
      SpywareGuard will help protect your homepage from being hijacked:
      SpywareGuard

      SpywareBlaster will increase browser protection by blocking access to thousands of known malware sites by adding them to IE's restricted sites zone. It essentially blocks known- bad ActiveX program items from being installed or running on your computer. Download it here: SpywareBlaster
      • If you use SpywareBlaster, you can also use a customblocklist to add even more entries into IE restricted sites zone. Go to this site for the current list and how to use instructions: CJB.NET
      • IE-SPYAD is similar in that it adds thousands more known malware sites to IE's restricted zone. Download it here:
        Resources: Ad Blocking Resources

    7. A HOSTS file can block Internet access to thousands of undesirable or known-bad sites by not allowing you any easy browser access to such sites knowingly or unknowingly. Use HJT to determine if a current HOSTS file exists and any contents therein:
      • Run the HiJackThis tool and select ‘Open the Misc Tools section’.
      • Next select ‘Open host file manager’ button.
      • Use the ‘Open in Notepad’ button in XP/W2K or use WORDPAD if necessary [type wordpad.exe in the RUN box (Start>Run)] and load the FILE PATH identified in HJT.
      • Go to http://www.mvps.org/winhelp2002/hosts.txt . # Read the initial instructions #. Copy and paste (append or replace) the RELEVANT host address entry contents of that file into Notepad or Wordpad and save the updated file contents.

        EXCERPT:
        #start of lines added by WinHelp2002
        # [Misc A - Z]
        127.0.0.1 phpadsnew.abac.com
        127.0.0.1 a.abnad.net
        127.0.0.1 e.abnad.net
        127.0.0.1 Accoona - International Business Search and B2B Directory #[Adware-Accoona][Adware.Atoolb][Panda.Accoona]
        .
        .
        .
        #end of lines added by WinHelp2002




    *Remember just like your primary anti-virus software, it is important to:
    • Keep all of these programs up-to-date (using auto-updates where possible), and
    • Use them on a regular (minimum weekly) basis.




    REALITY CHECK:
    • Who else uses your PC? What are the potential risks created by multiple (potentially loose cannon) users and why?
    • What about bad luck, simple mistakes, and bad browsing choices (SEE: Protection from Adware, Spam, Viruses, Online Scams | McAfee SiteAdvisor and their BLOG)?
    • SEE: The Dangers of Popularity (for Popular SEARCH TERMS):
      McAfee SiteAdvisor Blog: The Dangers of Popularity
      The correlation of search term popularity and search term riskiness illustrates how malicious activity tends to follow and exploit consumer behavior. Users demand "free," and bad actors flock to fill corresponding search results with their deceptive offerings. All too often, users don't realize the detrimental consequences of these sites until their systems crash from spyware or their inboxes become choked with spam.


    ABOVE ALL, it is most imperative that users exercise "safe surfing" habits such as banning or at least verifying email attachments (with scanning tools) before opening, and by not executing programs unless obtained from a trusted (or researched) source, etc.



    In general, always research any unfamiliar links or products that you might want to access or download. In particular, the SiteAdvisor site and other REPUTABLE research-based link sources such as ‘LinkScanner PRO’ ( http://linkscanner.explabs.com/ - my current PAID favorite) have continued to make a significant difference to my clients’ PC health due to better-informed browsing habits and choices. I currently run both at the same time for search engine link assessment purposes.

    Peer-to-Peer and FREE download sites add a level of risk that many should seriously take into account and adjust their behavior accordingly (significant sources of drive-by-downloads, script based infections, and annoying POPUPs).

    Additionally, TEMPORARY files are both a significant source of clutter and potential hiding places for MALWARE content. Clean out those areas periodically - at least weekly. You can use a tool like CCleaner (or ATF Cleaner):


    To clean your temp folder, recycle bin, etc..please download this free tool:

    CCleaner CCleaner - Download

    Install Options:
    • Don't install any Toolbars, or other programs, should it ask you!
    • Just uncheck the option of installing the Yahoo toolbar.

    It will put a shortcut on your Desktop.
    Do not run CCleaner until requested later.


    Run CCleaner in SAFE MODE (reboot tapping the F8 key after the beep).

    Select the ‘Options’ BUTTON option (top LEFT), ‘Advanced’ BUTTON, and then UNCHECK the ‘Only delete files in Windows Temp Folders older than 48 hours’ (because the latest download traffic could easily be the bearer of some bad content).

    Select the ‘Cleaner’ BUTTON option (top LEFT), if not already selected. Use the ’Windows’ TAB up front by default.
    • Uncheck ‘Cookies’ option (advisable)
    • Optionally, Uncheck ‘Recently Typed URLs’ option (potentially still useful)
    • Click the ‘Analyse’ button.
    • Thereafter, click ‘Run Cleaner’ after you have reviewed what it proposes to clean.


    Those that continue to want to use ‘Limewire’, 'BitTorrent', 'Bearshare', ‘Morpheus’ or other P2P applications, can expect to see the possibility for more serious malware issues (such as bad executables):
    bearshare.com | Web Safety Ratings from McAfee SiteAdvisor


    In such cases and for similar higher risk issues, you would be well-advised to at least consider strengthening your real-time prevention tools . However, no combination of tools can ever be completely fail-safe for all possible issues.

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