Cannot get PC to boot up long enough(RESOLVED)
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re: Cannot get PC to boot up long enough(RESOLVED)
Please post a new hijackthis log and tell me what is going on now please.
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Actually, there is nothing going on now. I was able to uninstall McAfee completely so I only have the Avira running, I believe. I also uninstalled some old programs that are not being used. Spybot hasn't popped up since last night.....things are looking "swell".
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:31:37 PM, on 9/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo!
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {8009FB22-1663-4A8C-9EDC-442B1D141218} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {AEA4DE5E-37ED-4A91-A883-6D8953A84614} - (no file)
O2 - BHO: (no name) - {B7E90E0E-0CCC-4D48-957F-6B3766D0D928} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [DelayShred] "C:\Program Files\McAfee\McAfee Shared Components\Shredder 5\SHRED32.EXE" /q C:\Recycler\NPROTECT\00001184.SH! C:\Recycler\NPROTECT\00001183.SH! C:\Recycler\NPROTECT\00001182.SH! C:\Recycler\NPROTECT\00001181.SH! C:\Recycler\NPROTECT\00001180.SH! C:\Recycler\NPROTECT\00001179.SH! C:\Recycler\NPROTECT\00001178.SH! C:\Recycler\NPROTECT\00001177.SH! C:\Recycler\NPROTECT\00001176.SH! C:\Recycler\NPROTECT\00001175.SH! C:\Recycler\NPROTECT\00001174.SH! C:\Recycler\NPROTECT\00001173.SH! C:\Recycler\NPROTECT\00001172.SH! C:\Recycler\NPROTECT\00001171.SH! C:\Recycler\NPROTECT\00001170.SH! C:\Recycler\NPROTECT\00001169.SH! C:\Recycler\NPROTECT\00001168.SH! C:\Recycler\NPROTECT\00001167.SH! C:\Recycler\NPROTECT\00001166.SH! C:\Recycler\NPROTECT\00001165.SH! C:\Recycler\NPROTECT\00001164.SH! C:\Recycler\NPROTECT\00001163.SH! C:\Recycler\NPROTECT\00001162.SH! C:\Recycler\NPROTECT\00001161.SH! C:\Recycler\NPROTECT\00001160.SH! C:\Recycler\NPROTECT\00001159.SH! C:\Recycler\NPROTECT\0000115
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - Comcast.net Home (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - Comcast Help & Support (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - Comcast Help & Support (file missing)
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.att.net
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.safetydownload.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)
O16 - DPF: Starfield Technologies - http://video.secureserver.net/plugin...chnologies.CAB
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/...x/qtplugin.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {416792D8-F532-493A-BECC-1C99A1501FF9} (vmLaunch Class) - http://media2.comcast.net/anon.comca...mLauncher2.cab
O16 - DPF: {42D06124-98A2-47EC-8098-3778B58CE7D5} (SupportSoft External Control) - https://actsvr.comcastonline.com/tec...20Controls.cab
O16 - DPF: {475DF11A-2BC2-41A9-8A97-E989E023E517} (SetupComponent Class) - http://gw.us.hanjin.com/ezIcd.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1134438539750
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/de...e/HPDEXAXO.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yaho...ymmapi_416.dll
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Pem4sfgesvc - VSO Software - (no file)
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
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End of file - 12764 bytes
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I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with HijackThis fixes. So please disable TeaTimer by doing the following:- Run Spybot-S&D
- Go to the Mode menu, and make sure "Advanced Mode" is selected
- On the left hand side, choose Tools -> Resident
- Uncheck "Resident TeaTimer" and OK any prompts
You can reenable TeaTimer once your system is clean.
Run hijackthis and click on "scan system only" button and put checks next to these:
O2 - BHO: (no name) - {8009FB22-1663-4A8C-9EDC-442B1D141218} - (no file)
O2 - BHO: (no name) - {AEA4DE5E-37ED-4A91-A883-6D8953A84614} - (no file)
O2 - BHO: (no name) - {B7E90E0E-0CCC-4D48-957F-6B3766D0D928} - (no file)
O4 - HKCU\..\RunOnce: [DelayShred] "C:\Program Files\McAfee\McAfee Shared Components\Shredder 5\SHRED32.EXE" /q C:\Recycler\NPROTECT\00001184.SH! C:\Recycler\NPROTECT\00001183.SH! C:\Recycler\NPROTECT\00001182.SH! C:\Recycler\NPROTECT\00001181.SH! C:\Recycler\NPROTECT\00001180.SH! C:\Recycler\NPROTECT\00001179.SH! C:\Recycler\NPROTECT\00001178.SH! C:\Recycler\NPROTECT\00001177.SH! C:\Recycler\NPROTECT\00001176.SH! C:\Recycler\NPROTECT\00001175.SH! C:\Recycler\NPROTECT\00001174.SH! C:\Recycler\NPROTECT\00001173.SH! C:\Recycler\NPROTECT\00001172.SH! C:\Recycler\NPROTECT\00001171.SH! C:\Recycler\NPROTECT\00001170.SH! C:\Recycler\NPROTECT\00001169.SH! C:\Recycler\NPROTECT\00001168.SH! C:\Recycler\NPROTECT\00001167.SH! C:\Recycler\NPROTECT\00001166.SH! C:\Recycler\NPROTECT\00001165.SH! C:\Recycler\NPROTECT\00001164.SH! C:\Recycler\NPROTECT\00001163.SH! C:\Recycler\NPROTECT\00001162.SH! C:\Recycler\NPROTECT\00001161.SH! C:\Recycler\NPROTECT\00001160.SH! C:\Recycler\NPROTECT\00001159.SH! C:\Recycler\NPROTECT\0000115
O15 - Trusted Zone: *.avsystemcare.com (HKLM)
O15 - Trusted Zone: *.onerateld.com (HKLM)
O15 - Trusted Zone: *.safetydownload.com (HKLM)
O15 - Trusted Zone: *.trustedantivirus.com (HKLM)
O15 - Trusted Zone: *.virusschlacht.com (HKLM)
Please close ALL browser windows (including this one).
Everything closed out but hijackthis and click on "fix checked"
Reboot your PC, still good?
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Everything seems to be going good!!!
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If you are no longer having any more trouble here is some preventative measures for you.
Be sure to re-hide hidden files/folders if you were asked to unhide them
Here are some preventive measures you can take to keep your computer from getting infected again. Also keep SpybotS&D updated.
Read This First - IMPORTANT Instructions
Flush your restore points in ME and XP, by turning System Restore off and then back on.
This will create a fresh restore point.
Explained Here:
Windows XP: McAfee Threat Center
Explained Here
Microsoft ME:
Disabling or enabling Windows Me System Restore
Please download ATF Cleaner by Atribune to desktop.
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Double-click ATF-Cleaner.exe to run the program, to clean junk files off your PC.
If you would like to keep your cookies don't check that item
* Under Main "Select Files to Delete" choose: Select All.
* Click the Empty Selected button.
* If you use Firefox browser click Firefox at the top and choose: Select All
* Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
* If you use Opera browser click Opera at the top and choose: Select All
* Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
To reduce the re-infection potential for malware and protect yourself against spyware, here are a few helpful suggestions:
1. Keep Windows and Internet Explorer current with the latest critical security updates from Microsoft. This will patch many of the security holes through which attackers can gain access to your computer. You CANNOT complete this update using an alternate browser.
http://v5.windowsupdate.microsoft.co....aspx?ln=en-us
http://www.microsoft.com/windows/ie/default.asp
2. Run your antivirus software regularly, and to keep its definitions up-to-date. If you are thinking about switching, there are a some good free Antivirus programs that are decent, including Avira and Avast and PCTools.
AVIRA: http://www.free-av.com/]Avira
AVAST: FREE avast! antivirus 4.x Home Edition, anti-spyware & anti-rootkit for Windows
PCTOOLS: PC Tools AntiVirus - Free Anti-Virus Download
3. In addtion to using SpyBot S&D consider using another free malware scanning/removal program:
Windows Defender: Windows Defender: Home Page
4. Consider using a free firewall if you are not already using one. Some good free ones are:
Kerio: Personal Firewall by Sunbelt Software ? Kerio
Comodo:Comodo Free Firewall Software Download
5. Consider using an alternate free browser for general web surfing but you must use IE for windows update.
Mozilla Firefox: www.mozilla.org/products/firefox/
6. Consider increasing your browser security by using Spyware Blaster:
SpywareBlaster will increase browser protection by blocking Thousands of known malware sites by adding them to IE's restricted sites zone. Download it here:
SpywareBlaster
If you use SpywareBlaster, you can also use a customblocklist to add even more entries into IE restricted sites zone. Go to this site for the current list and how to use instructions: CJB.NET
IE-SPYAD is similar in that it adds thousands more known malware sites to IE's restricted zone. Download it here:
https://netfiles.uiuc.edu/ehowes/www/resource.htm
Block access to Untrustworthy Sites
You can prevent your computer from visiting a myriad of untrustworthy sites and ad-servers by installing a customised hosts file. One of the best available is the: MVPS Hosts File. Simply follow the instructions to install the file in the correct location. This will not only make surfing safer but will improve website load times and block popups from many of the large ad-servers.
*Remember just like your primary anti-virus software, it is important to keep all of these programs up-to-date and use them on a regular basis. It's Free