Can't access ti Ci drive and my documents(RESOLVED)
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Can't access ti Ci drive and my documents(RESOLVED)
Hi!
Since this Morning, I have an odd problem: I cannot access to the C drive or the my documents. When I click on the respective Icons, all Incons disappear. They re-appear after a while but the drive was not open.
I runned Spybot, Malwarebytes, CCcleraner and online scan trough house call, and of course my anti -vrus programm. None yielded a result. Ad aware always get freeezed at a certain point.
I am at Witt's end.
So here is the HJTs Logfile:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:38:06, on 01/08/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\WService.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Orange\AntivirusFirewall\Common\FSM32.EXE
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
C:\Program Files\Desktop Architect\datray.exe
C:\Program Files\Fichiers communs\Real\Update_OB\RealOneMessageCenter.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Orange\AntivirusFirewall\Anti-Virus\fsgk32st.exe
C:\Program Files\Orange\AntivirusFirewall\Anti-Virus\FSGK32.EXE
C:\Program Files\Orange\AntivirusFirewall\Common\FSMA32.EXE
c:\Program Files\Fichiers communs\Protexis\License Service\PsiService_2.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\DRIVERS\WtSrv.exe
C:\Program Files\Orange\AntivirusFirewall\Common\FSMB32.EXE
C:\Program Files\Orange\AntivirusFirewall\Common\FCH32.EXE
C:\Program Files\Orange\AntivirusFirewall\Common\FAMEH32.EXE
C:\Program Files\Orange\AntivirusFirewall\Anti-Virus\fsqh.exe
C:\Program Files\Orange\AntivirusFirewall\FSAUA\program\fsaua .exe
C:\Program Files\Orange\AntivirusFirewall\Anti-Virus\fssm32.exe
C:\Program Files\Orange\AntivirusFirewall\FWES\Program\fsdfwd .exe
C:\Program Files\Orange\AntivirusFirewall\FSGUI\fsguidll.exe
C:\Program Files\Orange\AntivirusFirewall\FSAUA\program\fsus. exe
C:\Program Files\Orange\AntivirusFirewall\Anti-Virus\fsav32.exe
C:\Program Files\Pando Networks\Pando\pando.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Fichiers communs\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: CInterceptor Object - {38D3FE60-3D53-4F37-BB0E-C7A97A26A156} - C:\Program Files\Pando Networks\Pando\PandoIEPlugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [WService] WService.EXE
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Orange\AntivirusFirewall\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Orange\AntivirusFirewall\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [Desktop Architect] "C:\Program Files\Desktop Architect\datray.exe" -S
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE RÉSEAU')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Fichiers communs\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: OneNote 2007 Bildschirmausschnitt- und Startprogramm.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: Nach Microsoft E&xel exportieren - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: SmartShopper - Compare product prices - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: SmartShopper - Compare travel rates - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} - C:\WINDOWS\system32\shdocvw.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/german/...an_unicode.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Fichiers communs\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Orange\AntivirusFirewall\Anti-Virus\fsgk32st.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Fichiers communs\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\Orange\AntivirusFirewall\FSAUA\program\fsaua .exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Orange\AntivirusFirewall\FWES\Program\fsdfwd .exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\Orange\AntivirusFirewall\Common\FSMA32.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers communs\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Fichiers communs\Protexis\License Service\PsiService_2.exe
O23 - Service: WinTab Service (WinTabService) - Tablet Driver - C:\WINDOWS\system32\DRIVERS\WtSrv.exe
--
End of file - 7502 bytes
Last edited by Neal; 02-08-2008 at 09:07 PM.
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From add/remove program look for and uninstall if present:
SmartShopper
Reboot
* Please download Malwarebytes' Anti-Malware from HERE or HERE
Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and zLaunch Malwarebytes Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
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Dear Neal!
Thank you! The problem is solved! I indeed removed the Smart Shopper thing an a lot of the things in the Hijackthis Log, too. Now all is back to normal. Thank you very much for loking into this!
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Your welcome,
If you are no longer having any more trouble here is some preventative measures for you.
Be sure to re-hide hidden files/folders if you were asked to unhide them
Here are some preventive measures you can take to keep your computer from getting infected again. Also keep SpybotS&D updated.
Read This First - IMPORTANT Instructions
Flush your restore points in ME and XP, by turning System Restore off and then back on.
This will create a fresh restore point.
Explained Here:
Windows XP: McAfee Threat Center
Explained Here
Microsoft ME:
Disabling or enabling Windows Me System Restore
Please download ATF Cleaner by Atribune to desktop.
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Double-click ATF-Cleaner.exe to run the program, to clean junk files off your PC.
If you would like to keep your cookies don't check that item
* Under Main "Select Files to Delete" choose: Select All.
* Click the Empty Selected button.
* If you use Firefox browser click Firefox at the top and choose: Select All
* Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
* If you use Opera browser click Opera at the top and choose: Select All
* Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
To reduce the re-infection potential for malware and protect yourself against spyware, here are a few helpful suggestions:
1. Keep Windows and Internet Explorer current with the latest critical security updates from Microsoft. This will patch many of the security holes through which attackers can gain access to your computer. You CANNOT complete this update using an alternate browser.
http://v5.windowsupdate.microsoft.co....aspx?ln=en-us
http://www.microsoft.com/windows/ie/default.asp
2. Run your antivirus software regularly, and to keep its definitions up-to-date. If you are thinking about switching, there are a some good free Antivirus programs that are decent, including Avira and Avast and PCTools.
AVIRA: http://www.free-av.com/]Avira
AVAST: FREE avast! antivirus 4.x Home Edition, anti-spyware & anti-rootkit for Windows
PCTOOLS: PC Tools AntiVirus - Free Anti-Virus Download
3. In addtion to using SpyBot S&D consider using another free malware scanning/removal program:
Windows Defender: Windows Defender: Home Page
4. Consider using a free firewall if you are not already using one. Some good free ones are:
Kerio: Free Firewall Download ? Personal Firewall Protection from Sunbelt Kerio
Comodo:Comodo Free Firewall Software Download
5. Consider using an alternate free browser for general web surfing but you must use IE for windows update.
Mozilla Firefox: www.mozilla.org/products/firefox/
6. Consider increasing your browser security by using Spyware Blaster:
SpywareBlaster will increase browser protection by blocking Thousands of known malware sites by adding them to IE's restricted sites zone. Download it here:
SpywareBlaster
If you use SpywareBlaster, you can also use a customblocklist to add even more entries into IE restricted sites zone. Go to this site for the current list and how to use instructions: CJB.NET
IE-SPYAD is similar in that it adds thousands more known malware sites to IE's restricted zone. Download it here:
https://netfiles.uiuc.edu/ehowes/www/resource.htm
Block access to Untrustworthy Sites
You can prevent your computer from visiting a myriad of untrustworthy sites and ad-servers by installing a customised hosts file. One of the best available is the: MVPS Hosts File. Simply follow the instructions to install the file in the correct location. This will not only make surfing safer but will improve website load times and block popups from many of the large ad-servers.
*Remember just like your primary anti-virus software, it is important to keep all of these programs up-to-date and use them on a regular basis. It's Free
