Cannot connect to internet - proxy problems!

  1. #1
    td219 is offline Newbie

    Cannot connect to internet - proxy problems!

    Hello D-A-L,

    I apologise in advance as I am a complete novice. I have attempted to do as you have directed, my techy friends also having failed to correct my problem.

    I am totally unable to connect to wireless internet due to 'improper proxy settings' despite auto-detect/direct connection being checked on IE/Firefox. I was briefly able to connect after a system restore but am no longer able to. Nothing is being picked up by my anti-spyware or virus programmes and I'm not even sure if this problem is related to such things! The connection is absolutely fine as my parents are able to connect on the same network.

    Anyway, I would be very grateful if you could direct me towards a solution. Whether you need them or not I'm not sure but here is my HIjackthis log and uninstall list thing.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 14:08:38, on 11/07/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\Program Files\AVG\AVG8\avgrsx.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\SYSTEM32\Ati2evxx.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\Program Files\Kontiki\KService.exe
    C:\Program Files\Spyware Terminator\sp_rsser.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Java\jre1.6.0\bin\jusched.exe
    C:\WINDOWS\stsystra.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\QuickTime\QTTask.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Lexmark 2400 Series\lxcrmon.exe
    C:\Program Files\Lexmark 2400 Series\ezprint.exe
    C:\Program Files\Kontiki\KHost.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\WINDOWS\system32\lxcrcoms.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    C:\Program Files\AOL 9.0a\aoltray.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Program Files\OpenOffice.org 2.2\program\soffice.exe
    C:\Program Files\OpenOffice.org 2.2\program\soffice.BIN
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Program Files\AOL COMPANION\COMPANION.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Dell Start Page
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Dell Search Page
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Dell Search Page
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Warehouse - Fashion clothing online
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Dell UK homepage - Computers, Computer equipment, electronics, and services.
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Dell UK homepage - Computers, Computer equipment, electronics, and services.
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = Dell Search Page
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = Dell Start Page
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = AOL Search
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [lxcrmon.exe] "C:\Program Files\Lexmark 2400 Series\lxcrmon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 2400 Series\ezprint.exe"
    O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
    O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O4 - Startup: OpenOffice.org 2.2.lnk = C:\Program Files\OpenOffice.org 2.2\program\quickstart.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0a\aoltray.exe
    O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Crawler Search - tbr:iemenu
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL,avgrsstx. dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
    O23 - Service: lxcr_device - - C:\WINDOWS\system32\lxcrcoms.exe
    O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)
    O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

    --
    End of file - 10787 bytes


    4oD
    ABBYY FineReader 6.0 Sprint
    Adobe Flash Player ActiveX
    Adobe Reader 7.0.8
    AOL Uninstaller (Choose which Products to Remove)
    AOL You've Got Pictures Screensaver
    Apple Software Update
    ATI Catalyst Control Center
    ATI Display Driver
    AVG Free 8.0
    Broadcom Management Programs
    CCleaner (remove only)
    Conexant HDA D330 MDC V.92 Modem
    Crawler Toolbar with Web Security Guard
    Dell Support Center
    Dell Touchpad
    Dell Wireless WLAN Card
    DellSupport
    Digital Line Detect
    DivX Content Uploader
    DivX Web Player
    Google Desktop
    High Definition Audio Driver Package - KB835221
    HijackThis 2.0.2
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB926239)
    IrfanView (remove only)
    J2SE Runtime Environment 5.0 Update 6
    Java(TM) SE Runtime Environment 6
    Learn2 Player (Uninstall Only)
    Lexmark 2400 Series
    Lexmark Fax Solutions
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0 Service Pack 1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Ultimate 2007
    Microsoft Office Ultimate 2007 Subscription
    Microsoft Office Word MUI (English) 2007
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Works
    Modem Diagnostic Tool
    Mozilla Firefox (2.0.0.14)
    MSN
    MSXML 4.0 SP2 (KB936181)
    NetWaiting
    OpenOffice.org 2.2
    PowerDVD
    QuickSet
    QuickTime
    RealPlayer Basic
    Roxio Creator Audio
    Roxio Creator BDAV Plugin
    Roxio Creator Copy
    Roxio Creator Data
    Roxio Creator DE
    Roxio Creator Tools
    Roxio Drag-to-Disc
    Roxio Express Labeler
    Roxio Update Manager
    Search And Destroy
    SearchAssist
    Security Update for Excel 2007 (KB946974)
    Security Update for Microsoft Office Publisher 2007 (KB950114)
    Security Update for Microsoft Office system 2007 (KB951808)
    Security Update for Microsoft Office Word 2007 (KB950113)
    Security Update for Office 2007 (KB934062)
    Security Update for Office 2007 (KB947801)
    Security Update for Outlook 2007 (KB946983)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for the 2007 Microsoft Office System (KB936960)
    Security Update for Visio 2007 (KB947590)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 9 (KB936782)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB937143)
    Security Update for Windows XP (KB938127)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB939653)
    Security Update for Windows XP (KB941202)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB941644)
    Security Update for Windows XP (KB941693)
    Security Update for Windows XP (KB942615)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB943485)
    Security Update for Windows XP (KB944338)
    Security Update for Windows XP (KB944533)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB945553)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB947864)
    Security Update for Windows XP (KB948590)
    Security Update for Windows XP (KB948881)
    Security Update for Windows XP (KB950749)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Sonic Activation Module
    Spyware Terminator
    Update for Office 2007 (KB932080)
    Update for Office 2007 (KB934391)
    Update for Office 2007 (KB946691)
    Update for Outlook 2007 Junk Email Filter (kb953463)
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB933360)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB942763)
    Update for Windows XP (KB942840)
    Update for Windows XP (KB946627)
    URL Assistant
    Viewpoint Media Player
    Windows Live Messenger
    Windows Live Sign-in Assistant
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows Media Player Firefox Plugin
    Windows XP Hotfix - KB885295
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890859
    ZoneAlarm

    Thank you!x

  2. #2
    Neal is offline Dedicated Member
    Save 20% on AVG Internet Security 2012 Suite!
    Welcome,


    What is this> Search And Destroy, a game, an anti spyware program?

    And this > SearchAssist, maybe part of yahoo, or University program maybe?

    If you did not install this yourself I would uninstall it >Viewpoint Media Player, it is mild spyware.

    Crawler toolbar is classified as adware.


    I would try turning off your firewall and see if you can connect, then try spyware terminator, may be a conflict with AVG 8
    going on.

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