can't access www.hotmail.com

  1. #1
    and12345 is offline Junior Member

    Exclamation can't access www.hotmail.com

    somehow my server won't access Sign In and other microsoft website, but it can load others website perfectly...

    others clients also have the same problem, except one client that i'm using.

    here's my Hijack log

    Logfile of HijackThis v1.99.1
    Scan saved at 7:57:35 PM, on 6/12/2008
    Platform: Windows 2003 SP2 (WinNT 5.02.3790)
    MSIE: Internet Explorer v6.00 SP2 (6.00.3790.3959)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Servers\avp.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\PROGRA~1\NETSUP~1\client32.exe
    C:\WINDOWS\system32\Dfssvc.exe
    C:\WINDOWS\System32\dns.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\ismserv.exe
    C:\WINDOWS\system32\ntfrs.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Servers\avp.exe
    C:\WINDOWS\system32\tcpsvcs.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Servers\avp.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\system32\sistray.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\inetsrv\inetinfo.exe
    C:\WINDOWS\System32\svchost.exe
    c:\windows\system32\inetsrv\w3wp.exe
    c:\windows\system32\inetsrv\w3wp.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Bandwidth Controller Enterprise Server\bcserver.service
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Servers\avp.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://shdoclc.dll/hardAdmin.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdoclc.dll/hardAdmin.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = Google
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Servers\avp.exe"
    O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = myhome.local
    O17 - HKLM\Software\..\Telephony: DomainName = myhome.local
    O17 - HKLM\System\CCS\Services\Tcpip\..\{572638E2-6394-47B6-BFE7-E33FB8082A57}: NameServer = 127.0.0.1
    O17 - HKLM\System\CCS\Services\Tcpip\..\{7BA705C9-6A1A-435F-9CE5-BCAD4DE16ACF}: NameServer = 127.0.0.1
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = myhome.local
    O17 - HKLM\System\CS1\Services\Tcpip\..\{572638E2-6394-47B6-BFE7-E33FB8082A57}: NameServer = 127.0.0.1
    O20 - Winlogon Notify: dimsntfy - C:\WINDOWS\SYSTEM32\dimsntfy.dll
    O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
    O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Servers\avp.exe
    O23 - Service: Bandwidth Controller Server (bcserver) - Unknown owner - C:\Program.exe (file missing)
    O23 - Service: Client32 - NetSupport Ltd - C:\PROGRA~1\NETSUP~1\client32.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe


    is there anything wrong with my log?


  2. #2
    Neal is offline Dedicated Member
    Welcome


    Did you install this?

    O23 - Service: Client32 - NetSupport Ltd - C:\PROGRA~1\NETSUP~1\client32.exe

    INFO


    Other then that all is clear.

    Did you run a scan with Kaspersky?

  3. #3
    and12345 is offline Junior Member
    yes..
    i was part of Netsupport that i install,

    the other microsoft sites also can't be accessed, certain web like www.d-a-l.com also not fully loaded, while my workstation ( the one that i use can load it smoothly) others workstation can't

  4. #4
    and12345 is offline Junior Member
    here's log file of Hijackthis from other computer that can't access Sign In, others microsoft website, and sign in into windows live messenger

    workstation 1

    Logfile of HijackThis v1.99.1
    Scan saved at 3:00:41 PM, on 6/13/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Panda Security\Panda Internet Security 2008\TPSrv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
    C:\PROGRA~1\NETSUP~1\client32.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    C:\Program Files\Panda Security\Panda Internet Security 2008\PsCtrls.exe
    C:\Program Files\Panda Security\Panda Internet Security 2008\PavFnSvr.exe
    C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    C:\Program Files\Panda Security\Panda Internet Security 2008\pavsrv51.exe
    C:\Program Files\Panda Security\Panda Internet Security 2008\AVENGINE.EXE
    C:\Program Files\Panda Security\Panda Internet Security 2008\AntiSpam\pskmssvc.exe
    c:\program files\panda security\panda internet security 2008\firewall\PSHOST.EXE
    C:\Program Files\Panda Security\Panda Internet Security 2008\psimsvc.exe
    C:\Program Files\Spyware Doctor\pctsAuxs.exe
    C:\Program Files\Spyware Doctor\pctsSvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Panda Security\Panda Internet Security 2008\APVXDWIN.EXE
    C:\Program Files\PowerISO\PWRISOVM.EXE
    C:\Program Files\dvd43\dvd43_tray.exe
    C:\Program Files\Spyware Doctor\pctsTray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe
    C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    C:\Program Files\Panda Security\Panda Internet Security 2008\SRVLOAD.EXE
    C:\Program Files\Panda Security\Panda Internet Security 2008\WebProxy.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Program Files\Adobe\Premiere Pro 1.5\Adobe Premiere Pro.exe
    C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    C:\DOCUME~1\DESIGN~1\LOCALS~1\Temp\~e5d141.tmp
    C:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Videoediting.ru Forum (Powered by Invision Power Board)
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
    O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Internet Security 2008\APVXDWIN.EXE" /s
    O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Security\Panda Internet Security 2008\Inicio.exe"
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKLM\..\Run: [UVS11 Preload] C:\Program Files\Ulead Systems\Ulead VideoStudio 11\uvPL.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    O8 - Extra context menu item: Add to Windows &Live Favorites - Add to Windows Live Favorites
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
    O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/f...trol_en_US.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O17 - HKLM\System\CCS\Services\Tcpip\..\{4693FAF5-8C0E-483D-BD5A-97371B8B351C}: NameServer = 203.130.206.250,203.130.206.0
    O17 - HKLM\System\CS1\Services\Tcpip\..\{4693FAF5-8C0E-483D-BD5A-97371B8B351C}: NameServer = 203.130.206.250,203.130.206.0
    O17 - HKLM\System\CS2\Services\Tcpip\..\{4693FAF5-8C0E-483D-BD5A-97371B8B351C}: NameServer = 203.130.206.250,203.130.206.0
    O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
    O20 - Winlogon Notify: WgaLogon - WgaLogon.dll (file missing)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
    O23 - Service: Client32 - NetSupport Ltd - C:\PROGRA~1\NETSUP~1\client32.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
    O23 - Service: Panda Software Controller - Panda Software International - C:\Program Files\Panda Security\Panda Internet Security 2008\PsCtrls.exe
    O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software International - C:\Program Files\Panda Security\Panda Internet Security 2008\PavFnSvr.exe
    O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Security\Panda Internet Security 2008\pavsrv51.exe
    O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:\Program Files\Panda Security\Panda Internet Security 2008\AntiSpam\pskmssvc.exe
    O23 - Service: Panda Host Service (PSHost) - Panda Software International - c:\program files\panda security\panda internet security 2008\firewall\PSHOST.EXE
    O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software International - C:\Program Files\Panda Security\Panda Internet Security 2008\psimsvc.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Panda TPSrv (TPSrv) - Panda Software International - C:\Program Files\Panda Security\Panda Internet Security 2008\TPSrv.exe

    workstation 2

    Logfile of HijackThis v1.99.1
    Scan saved at 15:16:17, on 13/06/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Unable to get Internet Explorer version!

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
    C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\NETSUP~1\client32.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Spyware Doctor\pctsAuxs.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\system32\taskswitch.exe
    C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
    C:\Program Files\Spyware Doctor\pctsTray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\PowerMenu\PowerMenu.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\Program Files\UPHClean\uphclean.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Spyware Doctor\pctsSvc.exe
    C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Yahoo!
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = Yahoo! SearchBar Home Page
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Yahoo!
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo!
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn2\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn2\yt.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\sw g.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn2\yt.dll
    O4 - HKLM\..\Run: [lsswin.exe] C:\WINDOWS\system32\lsswin.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
    O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: PowerMenu.lnk = C:\Program Files\PowerMenu\PowerMenu.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O17 - HKLM\System\CCS\Services\Tcpip\..\{04C2495E-BD80-4376-B140-76A7D565CC29}: NameServer = 10.0.0.1,203.130.206.250
    O17 - HKLM\System\CS1\Services\Tcpip\..\{04C2495E-BD80-4376-B140-76A7D565CC29}: NameServer = 10.0.0.1,203.130.206.250
    O17 - HKLM\System\CS2\Services\Tcpip\..\{04C2495E-BD80-4376-B140-76A7D565CC29}: NameServer = 10.0.0.1,203.130.206.250
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
    O23 - Service: Avira AntiVir Personal – Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
    O23 - Service: Client32 - NetSupport Ltd - C:\PROGRA~1\NETSUP~1\client32.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Internet Lock Service (INETLOCKSVC) - TopLang Software - C:\Program Files\Internet Lock\ILSvc.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

  5. #5
    Neal is offline Dedicated Member
    Save 20% on AVG Internet Security 2012 Suite!
    Are these buisness/company computers?

    All are hooked together?


    Let's do one at a time or it gets to confuseing.

    Run the tool below for workstation 1 and follow instructions.



    * Please download Malwarebytes' Anti-Malware from HERE or HERE

    Double Click mbam-setup.exe to install the application.

    * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and zLaunch Malwarebytes Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select "Perform Full Scan", then click Scan.
    * The scan may take some time to finish,so please be patient.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Make sure that everything is checked, and click Remove Selected.
    * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    * Copy&Paste the entire report in your next reply along with a fresh HijackThis log.


    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

    New hijackthis log also from workstation one only.


    Please download and install the latest version of HijackThis v2.0.2:Delete the old version you have

    CLICK HERE to download the HijackThis Installer:http://www.trendsecure.com/portal/en...HJTInstall.exe

    1. Save HJTInstall.exe to your desktop.
    2. Double-click on HJTInstall.exe to run the program.
    3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
    4. Accept the license agreement by clicking the "I Accept" button.
    5. Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
    6. Click "Save log" to save the log file and then the log will open in Notepad.
    7. Click on "Edit -> Select All" then click on "Edit -> Copy" to copy the entire contents of the log.
    8. Come back here to this thread and paste the log in your next reply.
    9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

+ Reply to Thread