I tried to download ccleaner but since I already had it on this computer from a year or two ago it will not let me do anything with it until I buy it. Since I am not able to do that right now, I must continue running avg and Malwarebytes daily, deleting items, updating often and so on. When I am able to buy it, I will carry on with your instructions. I have purchased the Malwarebytes.
Thanks for your help.
If there is another free program I can use instead please let me know.
Thanks.

I tried to download ccleaner but since I already had it on this computer from a year or two ago it will not let me do anything with it until I buy it.

It is indeed freeware:

http://www.filehippo.com/download_ccleaner/

Since I am not able to do that right now, I must continue running avg and Malwarebytes daily, deleting items, updating often and so on.

Sounds like your infection issues are not totally resolved. That could be creating issues for downloading tools such as CCleaner.


You should be providing us with you most recent scan results, comments, and your latest HijackThis LOG (also available with a tool to be used below) when problems are still unresolved. Do you use 'MSCONFIG' - do you know what that tool is? Not recommending that you use it but just asking.



Check to see if SDFIX still runs clean.



Here are two (2) more anti-malware tools you could try - they have a lot of functional overlap with MBAM:




Download SUPERAntiSpyware (SAS) free home version:

http://www.superantispyware.com/supe...freevspro.html


Install it and double-click the icon on your desktop to run it:

• It will ask if you want to update the program definitions, click "Yes",
• Let it through your firewall!
• Under "Configuration and Preferences", click the Preferences BUTTON.
• Click the Scanning Control TAB.
• Under "Scanner Options" make sure the following and additional items are checked:
  • Close browsers before scanning
  • Scan for tracking cookies (default)
  • Terminate memory threats before quarantining.
  • Ignore System Restore/Volume Information on ME and XP
    
  • Click the Close button to leave the control center screen.
• On the main screen, under "Scan for Harmful Software" click Scan your computer.
  
  • On the left check "C:\Fixed Drive".
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete a summary box will appear. Click "OK".
  • Make sure everything in the white box has a check next to it, then click "Next".
  • It will quarantine what it found and if it asks if you want to reboot, click "Yes".
• To retrieve the removal information - please do the following:
  • After reboot, double-click the "SUPERAntiSpyware icon" on your desktop.
  • Click "Preferences". Click the Statistics/Logs TAB.
  • Under "Scanner Logs", double-click "SUPERAntiSpyware Scan Log".
  • It will open in your default text editor (such as Notepad/Wordpad).
  • Please highlight everything , then right-click and choose copy.
• Click close and close again to exit the program.
• Please paste:
  • The SAS LOG information.
  • A new HijackThis LOG (with any current observations).

Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder. (NOTE: This a different tool from the AVG Antivirus Tool.).

• Install AVG Anti-Spyware by double clicking the installer.
• Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
• On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Click on Change state next to Automatic updates. It should now change to inactive.
  • Next to the words Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update successful message.
  • Click on Scanner on the toolbar at top of this screen.
  • Click on the Settings tab.
    • Under How to act?
      • Click on Recommended Action and choose Quarantine from the popup menu.
    • Under How to scan?
      • All checkboxes should be ticked.
    • Under Possibly unwanted software:
      • All checkboxes should be ticked.
    • Under Reports:
      • Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan?
      • Select Scan every file.
  • Close AVG Anti-Spyware without running yet.

Now disable (turn off AVG Anti-Spyware)

• Right-click the AVG Anti-Spyware Tray Icon (Bottom right corner of computer screen near clock) and uncheck Start with Windows.
• Right-click the AVG Anti-Spyware Tray Icon again and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update AVG Anti-Spyware.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
______________________________

Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.

______________________________


Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
Note: If AVG Anti-Spyware screen does not fit your monitor screen Hold down the Alt button on keyboard then tap spacebar, menu should pop up then choose maximize. AVG Anti-Spyware screen should now fit to the screen a lot better.

• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.

IMPORTANT : Don't click on the "Save Scan Report" button before you hit the "Apply all Actions" button.

• Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
• At the bottom of the window click on the Apply all Actions button.(3)

• When done, click the Save Scan Report button. (4)
  • Click the Save Report as button.
  • Save the report to your Desktop. I will need you to post this in your next reply.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot in Normal Mode.



Also, run the following tool which produces a HijackThis LOG and other potentiallly revealing diagnostics:

Please download Deckard's System Scanner (DSS) to your desktop.

• Close all applications and windows.
• Double-click on dss.exe to run it, and follow the prompts.
• When the scan is complete, a text file will open - Main.txt
• Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of Main.txt in your thread in the HijackThis Log Help Forum.
• An additional text file, Extra.txt,will also be available (by default) in the following FOLDER, C:\Deckard\System Scanner.
• Please go to that FOLDER and also copy the contents of Extra.txt to your post as well.

Note: some firewalls may warn that sigcheck.exe is trying to access the internet - please ensure that you allow sigcheck.exe permission to do so.

What DSS will do:

• Create a new System Restore point in Windows XP and Vista.
• Clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
• Check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have it installed.

Post Logs:

• DSS Scan Results: contents of:
  • 1) Main.txt
  • 2) Extra.txt