I could use a hand. I have recently started having problems with popups and with accessing certain websites (for some reason, random sites like Google won't work) with Firefox. I noticed that MSNet is running on my computer, despite the fact that I've never installed any P2P software on it. I ran a Google search (through IE) for the MSNet.exe file, and I followed a set of instructions to get rid of it which included deleting it through MS-DOS commands. When I rebooted my machine, the thing was back, laughing at me. I've also tried running Ad-Aware, which caught a bunch of stuff, but didn't solve my problems. Can anyone help me? My Hijack This log is as follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:07:20 AM, on 4/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\PROGRA~1\RETROS~1\RETROS~1.1\retrospect.exe
C:\PROGRA~1\RETROS~1\RETROS~1.1\retrorun.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\RETROS~1\RETROS~1.1\RetroExpress.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Lacerte Shared\UpdNotif\UpdNotif.EXE
C:\Program Files\Internet Explorer\Services\run_mldonkey.exe
C:\Program Files\Internet Explorer\Services\mlnet.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\LexisNexis\PCLAW32\PCLAW32.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com.../fix_homepage/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O3 - Toolbar: PCLaw Web Timer - {0E1230F8-EA50-42A9-983C-D22ABC2EED4B} - C:\PROGRA~1\LEXISN~1\PCLAW32\plietool.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\RETROS~1\RETROS~1.1\RetroExpress.exe /h
O4 - HKLM\..\Run: [NetService] Rundll32.exe C:\WINDOWS\system32\ppnst.dll,Startup
O4 - HKLM\..\Run: [b447a22a] rundll32.exe "C:\WINDOWS\system32\ixskuoxa.dll",b
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [BMb77491b6] Rundll32.exe "C:\WINDOWS\system32\skmqjrer.dll",s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Updates Notifier] C:\Program Files\Common Files\Lacerte Shared\UpdNotif\UpdNotif.EXE
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Service Manager.norun
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: (no name) - {91d9cee5-3906-40f7-b51a-9b013b59c826} - C:\PROGRA~1\LEXISN~1\PCLAW32\plietool.dll
O9 - Extra 'Tools' menuitem: PCLaw Web Timer Help - {91d9cee5-3906-40f7-b51a-9b013b59c826} - C:\PROGRA~1\LEXISN~1\PCLAW32\plietool.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {9d2169e0-0775-4080-9b4e-90fce9945b4a} - C:\PROGRA~1\LEXISN~1\PCLAW32\plietool.dll
O9 - Extra 'Tools' menuitem: PCLaw Web Timer - {9d2169e0-0775-4080-9b4e-90fce9945b4a} - C:\PROGRA~1\LEXISN~1\PCLAW32\plietool.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - http://www.cic.co.kane.il.us/Codebase/FormCtl.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {224F7DEA-B7C1-11D3-AB40-00902712A5C9} (PLSAddin Class) - http://www.cic.co.kane.il.us/codebase/plsspeller.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1163603462044
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = mr.local
O17 - HKLM\Software\..\Telephony: DomainName = mr.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{D6694242-766E-4642-97BD-144B7C37FD08}: NameServer = 192.168.168.1
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = mr.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = mr.local
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = mr.local
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Retrospect Express HD Helper (RetroExp Helper) - EMC Dantz - C:\PROGRA~1\RETROS~1\RETROS~1.1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - EMC Dantz - C:\PROGRA~1\RETROS~1\RETROS~1.1\retrorun.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 7697 bytes

Welcome,




Please download VundoFix.exe to your desktop.

• Double-click VundoFix.exe to run it.
• Click the Scan for Vundo button.
• Once it's done scanning, click the Remove Vundo button.
• You will receive a prompt asking if you want to remove the files, click YES
• Once you click yes, your desktop will go blank as it starts removing Vundo.
• When completed, it will prompt that it will reboot your computer, click OK.
• Please post the contents of C:\vundofix.txt and a new HiJackThis log.

Note: It is possible that VundoFix encountered a file it could not remove.
In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.




* Please download Malwarebytes' Anti-Malware from HERE or HERE

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and zLaunch Malwarebytes Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.


Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Thanks a lot, Neal. I'm trying it right now. I'll let you know what happens.

OK, I'll be around for awhile.