I am hoping you can help me, I get a pop-up window open every couple of minutes with CiD on it.
It is very annoying and I am hoping you can help me get rid of it.
I have a basic / medium knowledge of computing so if you ask me to do anything please explain well.
I understand I need to send you the Hijackthis scan results. Can you tell me how i do this please.
regards
redleader0

I have added more detailed instructions than normal - let me know if you don't need that kind of detail. Always state if you don't understand something or are unsure of what to do.


Click here to download HJTInstall.exe (Trend Micro HijackThis v2.0.2).

• Save HJTsetup.exe to your desktop.
• Double click on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\HijackThis.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch HijackThis.
  
  
• Click on the Do a system scan and save a logfile button.
  • It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste (right-click in the reply box to select paste option or use Ctrl+V KEYS) the log in your next reply.
• DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
• DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

Let us see/review what is loaded on your PC:

• Run HijackThis and Click Open the Misc Tools section button.
• Then click the Open Uninstall Manager… button.
• Click the Save list… button. Save uninstall_list to your desktop.
  
  
• Open (double-click) the Uninstall list file just created and post in your next reply, please.

In a separate response, if you want:

The following tool will not necessary fix any or all of your popup issues but will at least provide potentially valuable diagnostic information:


Please Download NoLop to your desktop from one of the links below...
Link 1
Link 2

• First close any other programs you have running as this will require a reboot
• Double click NoLop.exe to run it
  
• Now click the button labelled "Search and Destroy"
  <<your computer will now be scanned for infected files>>
• When scanning is finished you will be prompted to reboot only if infected, Click OK
• Now click the "REBOOT" Button.
• A Message should popup from NoLop. If not, double click the program again and it will finish. Please Post the contents of C:\NoLop.log
  
  NOTE: If you don't know how to find this file, go to the Run BOX Window (Start [Button]>Run) and copy (highlight text with mouse and use the <Ctrl+C> KEYS) & paste or type the following NOTEPAD C:\NoLop.log in the box (notice the space after NOTEPAD) - Hit ENTER Key - copy & paste log contents.

--If you receive an error, "mscomctl.ocx or one of its dependencies are not correctly registered," please download mscomctl.ocx to your system32 folder and then rerun the program.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:37:22, on 27/01/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\WINDOWS\system32\dslagent.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\SpywareBot\SpywareBot.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\CASIO\Photo Loader\Plauto.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\BT Home Hub\Wireless Configuration\WirelessDaemon.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Microsoft Works\WkDStore.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/c...o/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/c...o/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [stupid creative poll axis] C:\Documents and Settings\All Users\Application Data\Memo save stupid creative\bone hope.exe
O4 - HKLM\..\Run: [PrevxCSI] "C:\Program Files\PrevxCSI\prevxcsi.exe" -boot
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Creative Detector] C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe /R
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [open tool] C:\DOCUME~1\Owner\APPLIC~1\TESTFL~1\team road.exe
O4 - HKCU\..\Run: [SpywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe
O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.co...veX/winrep.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1132685415171
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://support.epson-europe.com/self...g/ESTPTest.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.dll
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader_uni.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab
O16 - DPF: {FF0C042C-98E9-4C36-B2EC-E21FDFDCEF75} - http://download.redswoosh.net/Instal...sinstaller.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Wireless Adapter Configurator - Tech Mahindra- PUNE - C:\Program Files\BT Home Hub\Wireless Configuration\WirelessDaemon.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

--
End of file - 13769 bytes

Uninstall list
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 9 ActiveX
Adobe Help Center 1.0
Adobe Photoshop Album 2.0 Starter Edition
Adobe Photoshop CS2
Adobe Photoshop Elements 2.0
Adobe Reader 8.1.1
Adobe Stock Photos 1.0
ArcSoft PhotoStudio 5.5
ArcSoft ShowBiz 2
AudibleManager
AVG Anti-Virus 7.1
Battlefield 2(TM)
BitTornado 0.3.18
BT Broadband Desktop Help
BT Broadband Talk Softphone 2.0
BT Home Hub
BT Yahoo! Applications
Canon Camera Access Library
Canon Camera Support Core Library
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon Camera Window DC_DV 6 for ZoomBrowser EX
Canon Camera Window MC 6 for ZoomBrowser EX
Canon CanoScan Toolbox 5.0
CANON iMAGE GATEWAY Task for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon OpenPage Print Component
Canon PhotoRecord
Canon PowerShot RS-232C TWAIN Driver
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities Digital Photo Professional 2.2
Canon Utilities EOS Utility
Canon Utilities PhotoStitch
Canon Utilities ZoomBrowser EX
CanoScan LiDE 70
Creative Mass Storage Drivers
Creative MediaSource
Creative MediaSource 5
Creative Removable Disk Manager
Creative System Information
Creative Zen Nano Plus
Creative ZEN Vision M Series
DivoCodec version 1.0.0.2
DivX 5.0.5 Pro Video Codec
DivX Codec
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
DVD Shrink 3.1.6
DVDx 2.2
EPSON CardMonitor
EPSON PhotoQuicker3.5
EPSON PhotoStarter3.1
EPSON Print CD
EPSON PRINT Image Framer Tool2.1
EPSON Printer Software
EPSON Web-To-Page
ESC46 Reference Guide
ESC46 Software Guide
ESPR300 Reference Guide
ESPR300 Software Guide
ESPR300 Standalone Guide
Google Earth
Google Toolbar for Internet Explorer
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
HP Deskjet Preloaded Printer Drivers
HP Photo & Imaging 3.1
HP Photo and Imaging 2.0 - Photosmart Cameras
HP PSC & OfficeJet 3.0
HP Software Update
HPIZ311
Infinite Sudoku
Intel(R) Extreme Graphics Driver
InterActual Player
InterVideo WinDVD Player
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment, SE v1.4.1_03
Java 2 Runtime Environment, SE v1.4.2
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) SE Runtime Environment 6 Update 1
KBD
LiveUpdate 2.6 (Symantec Corporation)
Match-Up!
Memories Disc Creator 2.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft AutoRoute v11.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard - WE 2004
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money
Microsoft Money System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office Standard Edition 2003
Microsoft Picture It! Photo Standard 9
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Windows Journal Viewer
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
mpegable DS decoder
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
Multimedia Card Reader
Music Manager
My Pictures And Sounds 7.05
Nero 7 Ultra Edition
Network Play System (Patching)
Nic's XviD Decoder
Norton WMI Update
NVIDIA GART Driver
NVIDIA Windows 2000/XP Display Drivers
OLYMPUS CAMEDIA Master 4.2
Panda ActiveScan
PC-Doctor for Windows
Photo Loader 2.3E
PhotoBox 3.2.5
Photodex Presenter
Photohands 1.0E
Photosmart 140,240,7200,7600,7700,7900 Series
PIF DESIGNER2.1
Presto! PageManager 7.15.14
ProShow Gold
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1
QuickTime
RealPlayer
ScanSoft OmniPage SE 4.0
ScanToWeb
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Shockwave
Sonic Update Manager
SpywareBot
Sunbelt CounterSpy
SureThing CD Labeler SE - Sonic
The Sims Livin' it up
TuneUp Utilities 2007
TvInternet
Uniblue RegistryBooster 2
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
URGE
USB Data Cable
USB Flatbed Scanner
WG111v2 Configuration Utility
Windows Driver Package - Realtek Semiconductor Corp. MEDIA 12/12/2003 5.10.00.5410
Windows Genuine Advantage v1.3.0254.0
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10 Hotfix - KB895316
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinRAR archiver
Yahoo! Auto Outlook Import
ZENcast Organizer

You need to do and report back on the last step in my previous post (NOLOP scan). This will allow us to proceed against the CID popups.


Uninstall in Add/Remove Programs (Control Panel):
SpywareBot

J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment, SE v1.4.1_03
Java 2 Runtime Environment, SE v1.4.2
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 2
Java(TM) 6 Update 3 (Update 4 in now the latest update)
Java(TM) SE Runtime Environment 6 Update 1

Your system has an outdated version(s) of Sun Java that could create serious security exposure issues for your PC.

Update your Java.

Older JAVA versions have vulnerabilities that malware can and are using to infect systems.

Please follow these steps to remove older version Java components.

• Close any programs you may have running, ESPECIALLY your web browser
• Click Start > Control Panel.
• Click Add/Remove Programs.
• Check any item with Java Runtime Environment (JRE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove all versions of Java.
• Reboot your computer once all Java components are removed.

Download the latest version of Java Runtime Environment (JRE) 6.0 Update 3 or higher, and install it to your computer.


New Version should show as (HijackThis log):

C:\Program Files\Java\jre1.6.0_03\… or higher

I have run Nolop and it cleared one malware, but I can't find the result log can you help. I will attach it if you can tell me where it is. thanks

(Use <Windows+F KEYS> and paste nolop.log to find your file of interest.
Windows KEY is located between the <Ctrl and Alt KEYS>.)


The above is very desirable feedback but don't let it stop you from continuing - the key item is that it LIKELY fixed something related to nolop/CiD.


I also posted just before your last post - please address those steps as well.

NoLop! Log by Skate_Punk_21

Fix running from: C:\Documents and Settings\Owner\Desktop
[27/01/2008]
[15:14:55]

---Infection Files Found/Removed---
C:\WINDOWS\tasks\A81F5CC89184D260.job

Beginning Removal...
Rebooting...
Removing Lop's Leftover Files/Folders...
Editing Registry...
**Fix Complete!**

---Listing AppData sub directories---

C:\Documents and Settings\All Users\Application Data\Adobe
C:\Documents and Settings\All Users\Application Data\Adobe Systems
C:\Documents and Settings\All Users\Application Data\Avg7
C:\Documents and Settings\All Users\Application Data\Creative
C:\Documents and Settings\All Users\Application Data\Dvd Shrink
C:\Documents and Settings\All Users\Application Data\Google
C:\Documents and Settings\All Users\Application Data\Grisoft
C:\Documents and Settings\All Users\Application Data\Hewlett-packard
C:\Documents and Settings\All Users\Application Data\Hp
C:\Documents and Settings\All Users\Application Data\Installshield
C:\Documents and Settings\All Users\Application Data\Intervideo
C:\Documents and Settings\All Users\Application Data\Memo Save Stupid Creative
C:\Documents and Settings\All Users\Application Data\Microsoft
C:\Documents and Settings\All Users\Application Data\Motive
C:\Documents and Settings\All Users\Application Data\Msn6
C:\Documents and Settings\All Users\Application Data\Oberon Media
C:\Documents and Settings\All Users\Application Data\Od2
C:\Documents and Settings\All Users\Application Data\Olympus
C:\Documents and Settings\All Users\Application Data\Prevx -- EMPTY Directory
C:\Documents and Settings\All Users\Application Data\Quicktime
C:\Documents and Settings\All Users\Application Data\Rte -- EMPTY Directory
C:\Documents and Settings\All Users\Application Data\Sbsi
C:\Documents and Settings\All Users\Application Data\Scansoft
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Documents and Settings\All Users\Application Data\Trymedia
C:\Documents and Settings\All Users\Application Data\Tuneup Software
C:\Documents and Settings\All Users\Application Data\Udl
C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage
C:\Documents and Settings\All Users\Application Data\Yahoo!
C:\Documents and Settings\All Users\Application Data\Yahoo! Companion
C:\Documents and Settings\All Users\Application Data\Zoombrowser -- EMPTY Directory
C:\Documents and Settings\Default User\Application Data\Identities
C:\Documents and Settings\Default User\Application Data\Microsoft
C:\Documents and Settings\Default User\Application Data\Sampleview -- EMPTY Directory
C:\Documents and Settings\Default User\Application Data\Sonic
C:\Documents and Settings\Default User\Application Data\Sun
C:\Documents and Settings\Default User\Application Data\Symantec
C:\Documents and Settings\Localservice\Application Data\Avg7 -- EMPTY Directory
C:\Documents and Settings\Localservice\Application Data\Microsoft
C:\Documents and Settings\Networkservice\Application Data\Microsoft
C:\Documents and Settings\Networkservice\Application Data\Symantec
C:\Documents and Settings\Owner\Application Data\.bittornado
C:\Documents and Settings\Owner\Application Data\Adobe
C:\Documents and Settings\Owner\Application Data\Adobeum
C:\Documents and Settings\Owner\Application Data\Ahead
C:\Documents and Settings\Owner\Application Data\Arcsoft
C:\Documents and Settings\Owner\Application Data\Avg7
C:\Documents and Settings\Owner\Application Data\Canon
C:\Documents and Settings\Owner\Application Data\Common Files
C:\Documents and Settings\Owner\Application Data\Creative
C:\Documents and Settings\Owner\Application Data\Divx
C:\Documents and Settings\Owner\Application Data\Dvd Shrink
C:\Documents and Settings\Owner\Application Data\Google
C:\Documents and Settings\Owner\Application Data\Help
C:\Documents and Settings\Owner\Application Data\Hp
C:\Documents and Settings\Owner\Application Data\Identities
C:\Documents and Settings\Owner\Application Data\Intervideo
C:\Documents and Settings\Owner\Application Data\Leadertech
C:\Documents and Settings\Owner\Application Data\Liteon
C:\Documents and Settings\Owner\Application Data\Macromedia
C:\Documents and Settings\Owner\Application Data\Microsoft
C:\Documents and Settings\Owner\Application Data\Motive
C:\Documents and Settings\Owner\Application Data\Mozilla
C:\Documents and Settings\Owner\Application Data\Msn6
C:\Documents and Settings\Owner\Application Data\Netscape
C:\Documents and Settings\Owner\Application Data\Newsoft
C:\Documents and Settings\Owner\Application Data\Od2
C:\Documents and Settings\Owner\Application Data\Photodex
C:\Documents and Settings\Owner\Application Data\Prevxcsi -- EMPTY Directory
C:\Documents and Settings\Owner\Application Data\Real
C:\Documents and Settings\Owner\Application Data\Sampleview -- EMPTY Directory
C:\Documents and Settings\Owner\Application Data\Scansoft
C:\Documents and Settings\Owner\Application Data\Securom
C:\Documents and Settings\Owner\Application Data\Sonic
C:\Documents and Settings\Owner\Application Data\Spywarebot
C:\Documents and Settings\Owner\Application Data\Sun
C:\Documents and Settings\Owner\Application Data\Symantec
C:\Documents and Settings\Owner\Application Data\Test Flaw Multi
C:\Documents and Settings\Owner\Application Data\Tuneup Software
C:\Documents and Settings\Owner\Application Data\Uniblue
C:\Documents and Settings\Owner\Application Data\Yahoo!
C:\Documents and Settings\Owner\Application Data\Zoombrowser Ex

I have now downloaded Java update 4 and removed all old versions except update 3.

Did you remove 'SpywareBot' - a tool of dubious repute? Your choice:
http://www.castlecops.com/modules.ph...ery=SPYWAREBOT




Read over the following directions. Ask if anything appears unclear to you.



Clean out TEMPORARY FILES procedures:
To clean your temp folder, recycle bin, etc..please download this free tool:

CCleaner http://www.ccleaner.com/downloadbuilds.asp

Install Options:

• Don't install any Toolbars, or other programs, should it ask you!
• Just uncheck the option of installing the Yahoo toolbar.

It will put a shortcut on your Desktop.

Do not run CCleaner until requested later.




We will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet. Accordingly, it is probably a good idea to print out the following directions or copy them to a text file on your desktop using NOTEPAD. Read these instructions carefully and feel free to ask if you're unsure about anything.

SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:

O4 - HKLM\..\Run: [stupid creative poll axis] C:\Documents and Settings\All Users\APPLICATION DATA\Memo save stupid creative\bone hope.exe
O4 - HKCU\..\Run: [open tool] C:\DOCUME~1\Owner\APPLIC~1\TESTFL~1\team road.exe

Make sure that all browser windows and internet links are closed, even this one!
CLICK ’FIX CHECKED’ with HijackThis.



HIDDEN FILES: To make sure you can see all hidden files, please follow the directions here

SAFEMODE: Boot into safe mode by tapping the F8 key at restart and choosing 'safe mode' menu option (explained here if needed).



Delete TEMPORARY FILES: Now, use CCleaner to hunt down the most common temporary file locations and the temporary file clutter contained therein (and of possible malware hiding places):

Run CCleaner.

FIRST-TIME USE:
Select the ”Options” BUTTON option (top LEFT), ”Advanced” BUTTON, and then UNCHECK the ”Only delete files in Windows Temp Folders older than 48 hours”. Set back to default afterwards.

Select the ”Cleaner” BUTTON option (top LEFT), if not already selected. Use the ”Windows” TAB up front by default.

• Uncheck ”Cookies” option (advisable)
• Optionally, Uncheck ”Recently Typed URLs” option (potentially still useful)
• Click the ”Analyse” button.
• Thereafter, click ”Run Cleaner” after you have reviewed what it proposes to clean.

***** Clean out the Recycle Bin for items removed below, ONLY once you have regained the full functional use of your PC.




Navigate to these files or folders using Windows Explorer (OR Start -> Search) and delete (if present):
-- OR --
(Use <Windows+F KEYS> and paste the FULL FILENAME Search PATH lines (where available).
Windows KEY is located between the <Ctrl and Alt KEYS>.)



DELETE FOLDERS:

C:\Documents and Settings\All Users\APPLICATION DATA\Memo save stupid creative
C:\Documents and Settings\Owner\Application Data\Test Flaw Multi
[aka: C:\DOCUME~1\Owner\APPLIC~1\TESTFL~1]

C:\Documents and Settings\Owner\Application Data\Spywarebot (may still be present if you removed application)



POST A REVISED HIJACKTHIS LOG for review:
Reboot and post a new HijackThis log with any feedback as appropriate - how things are now behaving: any new or remaining apparent issues.