I'm a desperate newbie - sorry if I've posted in wrong place but this site has come highly recommended

As from 13th January, From Internet explorer (6) I can't load the National Lottery site at all - it isn't on the Restricted list - in fact it is on the Trusted Zone list (there are no parental restrictions on this computer).

From AOL I can get to the National Lottery home screen but not further into the secure sign-on screen. I have telephoned The National Lottery online help, but they couldn't help, lol....

I have disabled the Firewall, removed all entries to the restricted list in IE6, disabled SpyBot - still no joy

Lost for what to try next

Welcome,


Do everything here http://www.d-a-l.com/help/showthread.php?t=32403

Then copy/paste a hijackthis log back here and we will take a look.

Plus the uninstall list as instructed at the above link I provided for you. Thanks.

Thanks so much for reponding Neal ...here we go...

I have AVG 7.5.516 - no threats reported
I have SPYBOT 1.5 - no threats reported
I have Ad-Aware 2007 - usually about 15-20 (TAC 3 or less) threats reported - all can be deleted -

Uninstall List as follows :-

Ad-Aware 2007
Adobe Flash Player 9 ActiveX
Adobe Reader 6.0.1
Adobe Shockwave Player
AOL Coach Version 1.0(Build:20040229.1 uk)
AOL Uninstaller (Choose which Products to Remove)
AOL You've Got Pictures Screensaver
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
AVG 7.5
Camera RAW Plug-In for EPSON Creativity Suite
DVD Solution
EPSON Attach To Email
EPSON Easy Photo Print
EPSON File Manager
EPSON Printer Software
EPSON Scan Assistant
EPSON Stylus C90_91_D92 Manual
EPSON Web-To-Page
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB926239)
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) SE Runtime Environment 6 Update 1
Learn2 Player (Uninstall Only)
Medi@Show
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft User-Mode Driver Framework Feature Pack 1.0
MSXML 4.0 SP2 (KB936181)
Multimedia Launcher
NVIDIA Drivers
Power2Go 3.0
PowerDirector
PowerDVD
PowerProducer
QuickTime
RealPlayer Basic
Realtek AC'97 Audio
REALTEK Gigabit and Fast Ethernet NIC Driver
SAMSUNG CDMA Modem Driver Set
SAMSUNG Mobile Composite Device Software
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung PC Studio 3
Samsung PC Studio 3 USB Driver Installer
Samsung Samples Installer
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Spybot - Search & Destroy
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Viewpoint Media Player
Windows Installer 3.1 (KB893803)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885295
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
ZoneAlarm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:19:20 AM, on 1/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Common Files\AOL\1184277451\ee\AOLSoftware.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIB ZE.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\Macromed\SHOCKW~1\SWHELP~2.EXE
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1184277451\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [EPSON Stylus D92 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIB ZE.EXE /FU "C:\WINDOWS\TEMP\E_S115.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] "C:\WINDOWS\system32\Macromed\SHOCKW~1\SWHELP~2.EX E" -Update -1020023 -waol.exe9.0
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{18B7696C-9840-448D-A9F2-4243777B55C0}: NameServer = 205.188.146.145
O17 - HKLM\System\CS1\Services\Tcpip\..\{18B7696C-9840-448D-A9F2-4243777B55C0}: NameServer = 205.188.146.145
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 6107 bytes

and this is the Zone Alarm entry in the log file for the site I want to contact

PE,2008/01/24,17:38:18 +0:00 GMT,ZoneAlarm Client,C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe,195.190.132.10:53,N/A

Here are somethings for you to try:




Here are the steps that you should try to fix your "secure sites problem".

Verify that Internet Explorer Is Using 128-Bit Encryption:

* In Internet Explorer, on the Help menu, click About Internet Explorer
* The level of encryption on your computer appears next to the words Cipher Strength.
* Verify that the Cipher Strength value appears as 128-bit
* If the Cipher Strength is anything less then 128-bit, download the "Explorer Internet High Encryption Pack" to your computer's hard disk, and then install it.


Delete Temporary Internet Files

* There's also a possibility of some corrupted files in your Temporary Internet Files (TIF) storage. You should clear these
* In Internet Explorer, on the Tools menu, click Internet Options, and select the General tab
* Under Temporary Internet files, click Delete Files, and click OK when you are prompted to confirm the deletion


Configure Security settings for the Trusted sites zone in Internet Explorer:

* In Internet Explorer, on the Tools menu, click Internet Options, and select the Security tab
* Select Trusted sites, and then click Default Level
* Add the secure Web site you are trying to access to the Trusted sites zone. To do so, click Sites, type the address (URL) of the site in the Add this Web site to the zone box
* Click Add, click OK, and then click Apply


Clear the Secure Sockets Layer (SSL) slate and AutoComplete history:

* In Internet Explorer, on the Tools menu, click Internet Options, and select the Content tab
* Under Certificates, click Clear SSL State
* Click OK when you receive the message that the SSL cache was successfully cleared
* Under Personal information, click AutoComplete
* Under Clear AutoComplete history, click Clear Forms. Click OK when you are prompted to confirm the operation.

Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0

* In Internet Explorer, click on the Tools menu, click Internet Options, and select the Advanced tab
* In the Settings box, under the Security header, click to select the Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and then click OK


Verify that the Date and Time Settings on Your Computer Are Correct:

* Because SSL certificates have an expiration date, if the date on your computer isn't correct, it may prevent you from connecting to secure sites.
* To verify that your computer is configured with the correct date and time settings
* Click Start > click Control Panel
* Click Date, Time, Language, and Regional Options, and then click Date and Time
* Select the Date & Time tab
* Check to make sure that the date and time settings are configured to use the current date and time, and then click OK


Check the file integrity of the IE and Outlook:

* Click Start>Run> "sfc /scannow" (without quotes) It might ask for the Windows CD to upload the corrupted files
* Click Start>Run> regsvr32 softpub.dll (without quotes) and wait for the OK message; then try again.

Here are some Microsoft Knowledge Base articles dealing with this problem that you may like to look at if you aren't able to solve the problem. Just Google the error number and you should find some additional info on it!

Like this: error # 261328

* 261328 - Cipher Strength Appears as 0-Bit in Internet Explorer
* 301803- Error Message When You Try to Connect to Secure Site: Client Certificate Has Expired or Is Not Yet Valid
* 303807- "The Page Cannot Be Displayed" Error Message When You Try to View Web Page on a Secure Web Site
* 305217- Page Cannot Be Displayed Error During SSL 3.0 Server Session Timeout
* 811383- Internet Explorer Connectivity and Certificate Display Issues
* 813951- You Cannot Access Your MSN E-mail Account or Authenticate with a Web Site in Various Programs
* 821814- You Receive a "Page Cannot Be Displayed" Error Message When You Post to a Site That Requires Authentication

Have done all the things you suggested - still can't get to that ONE site (National-Lottery.co.uk) - un-installed Zone Alarm (didn't help), un-installed AOL (didn't help). verified 128 bit encryption, deleted all cookies and temprary internet files, cleared the SSL and forms, checked SSL 2 and 3 in the options, ran sfc and regscr32 ... all to no avail. Also checked the Hosts list in Drivers/etc. in case the IP address (195.190.132.10) or the name (National-Lottery.co.uk) was there - it wasn't.

Stumped now - any other suggestions anyone ?