Kind of shooting in the dark here:



Please download and install SUPERAntiSpyware Trial Pro Edition http://www.superantispyware.com/superantispyware.html

* Load SUPERAntiSpyware and click the Check for Updates button.
* Once the update has finished, exit SUPERAntiSpyware. Please do NOT run a scan yet!


IMPORTANT: Do NOT open any other windows or programs while SUPERAntiSpyware is scanning, it may interfere with the scanning process.

* Open SUPERAntiSpyware and click the Scan your Computer button.
* Check Perform Complete Scan and then click Next.
* SUPERAntiSpyware will now scan your computer and when it’s finished it will list all the infections it has found.
* Make sure that they all have a check next to them, and then click Next.
* Click Finish and you will be taken back to the main interface.
* It could be possible that it will ask you to reboot your computer in order to delete some files after reboot.
* I'll need a log afterwards of what has been found.
* To get the log, click Preferences and then click the Statistics/Logs tab. Click the dated log and press View Log and a text file will appear.
* Please post the results of the SUPERAntiSpyware log in your next reply.

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Different AVG then the one you have:



You may want to printout the following instructions:

Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.

• Install AVG Anti-Spyware by double clicking the installer.
• Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
• On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Click on Change state next to Automatic updates. It should now change to inactive.
  • Next to the words Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update successful message.
  • Click on Scanner on the toolbar at top of this screen.
  • Click on the Settings tab.
    • Under How to act?
      • Click on Recommended Action and choose Quarantine from the popup menu.
    • Under How to scan?
      • All checkboxes should be ticked.
    • Under Possibly unwanted software:
      • All checkboxes should be ticked.
    • Under Reports:
      • Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan?
      • Select Scan every file.
  • Close AVG Anti-Spyware without running yet.

Now disable (turn off AVG Anti-Spyware)

• Right-click the AVG Anti-Spyware Tray Icon (Bottom right corner of computer screen near clock) and uncheck Start with Windows.
• Right-click the AVG Anti-Spyware Tray Icon again and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update AVG Anti-Spyware.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
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Reboot your computer in Safe Mode.If you can't go to safe mode or run from safe mode, use NORMAL MODE.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Login on your usual account.

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Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
Note: If AVG Anti-Spyware screen does not fit your monitor screen Hold down the Alt button on keyboard then tap spacebar, menu should pop up then choose maximize. AVG Anti-Spyware screen should now fit to the screen a lot better.

• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.

IMPORTANT : Don't click on the "Save Scan Report" button before you hit the "Apply all Actions" button.

• Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
• At the bottom of the window click on the Apply all Actions button.(3)

• When done, click the Save Scan Report button. (4)
  • Click the Save Report as button.
  • Save the report to your Desktop. I will need you to post this in your next reply.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot in Normal Mode.

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Download AVG Anti Rootkit from http://www.grisoft.com/doc/download-...otkit/us/crp/0 and save it to your Desktop.

Close all open programs as this will require a reboot.

Double click AVG_AntiRootkit_1.0.0.13.exe to install the program.
(By default this will be to C:\Program Files\GRISOFT\AVG Anti-Rootkit.)

Once the program has installed, you will be prompted to reboot - please allow this to happen.
When the PC has rebooted, click the AVG Anti-Rootkit shortcut that is now on your desktop.

Click Perform in-depth search and put your feet up as this can take a while.
Once the scan has completed, if any files have been detected, click Save result to file and save the log to somewhere convenient.
If anything has been detected, copy and paste the log into your next reply. If not, just let me know.

Good luck!!


It may take two posts to get it all in and is ok