Hi, this is my first post - I'd appreciate any assistance with my problem. AVG recently detected the netsky.z virus on my system. I deleted the download.zip file and put a number of suspicious programs with names like 4d6dfd.exe, 9f3f57.exe (from windows/system32) in the recycle bin.

My problem now is that msn messenger pops up with "sorry, you have no contacts" every 5 seconds (I've removed it, but I there are still entries in the hijackthis log). Also, outlook express hangs - when trying to send messages they remain my outbox until the system is rebooted.

I've run Spybot and removed everything but ‘download accelerator plus’ ads & common hijacker (which I can’t delete even after rebooting. I don't have the confidence to modify registry entries (even after reading the hijackthis tutorial) - can someone please review the following log & advise?

Logfile of HijackThis v1.97.7
Scan saved at 9:35:49 PM, on 25/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
E:\AVG6\avgserv.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\AVG6\avgcc32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\Downloaded Program Files\winhlp32.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
E:\Image Transfer\SonyTray.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\WINDOWS\Downloaded Program Files\winhlp32.exe
E:\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\cidaemon.exe
E:\WinZip\winzip32.exe
C:\DOCUME~1\steve\LOCALS~1\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cable.optusnet.com.au/
O1 - Hosts: 216.177.73.139 auto.search.msn.com
O1 - Hosts: 216.177.73.139 search.netscape.com
O1 - Hosts: op.kazaa.com
O1 - Hosts: 216.177.73.139 auto.search.msn.com
O1 - Hosts: 216.177.73.139 search.netscape.com
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG_CC] E:\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [system check] C:\WINDOWS\Downloaded Program Files\updater.exe
O4 - HKLM\..\Run: [winhlp3.exe] C:\WINDOWS\system32\winhlp3.exe
O4 - HKLM\..\Run: [web] C:\WINDOWS\system32\4d6dfd.exe
O4 - HKLM\..\Run: [winhlp32.exe] C:\WINDOWS\Downloaded Program Files\winhlp32.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKLM\..\RunOnce: [SpybotSnD] "E:\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O9 - Extra button: Researcher (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/game...ts/y/xt0_x.cab
O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/game...ts/y/ct1_x.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab27571.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/fu...tup1.0.0.6.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab27571.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab27571.cab
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://www.ausimage.com.au/ecwplugins/ncs.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...030.7770717593
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab