New HiJack This Log - Office files slow / Bullguard detecting continuous attacks

  1. #1
    rikosborne is offline Newbie

    New HiJack This Log - Office files slow / Bullguard detecting continuous attacks

    Hi,

    Please see attached HiJack This Log. I see Symantec processes again (I shouldn't have any?), my office files take forever to open, windows explorer is forever crashing and my Bullguard software is continuously detecting attacks!

    Would someone please look over my log and if possible recommend how I can reset my firewall so that I can go through the pain of vetting all the processes from scratch?

    Many thanks in advance.

    rikosborne

    Logfile of HijackThis v1.99.1
    Scan saved at 08:46:16, on 14/09/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16512)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Program Files\BullGuard Software\BullGuard\BullGuardUpdate.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\bmwebcfg.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\WINDOWS\system32\gtdetectsc.exe
    C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
    C:\Program Files\KService\KService.exe
    c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\BT Auto Backup\VaultClientSRV.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Generic\Power4 Gear\BatteryLife.exe
    C:\WINDOWS\system32\SHVRTF.EXE
    C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
    C:\PROGRA~1\BTHOME~1\Help\SMARTB~1\BTHelpNotifier. exe
    C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\BT Auto Backup\VaultClientTray.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
    C:\WINDOWS\kdx\KHost.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\Program Files\T-Mobile\Communication Center\AutoUpdateSrv.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Microsoft Office\OFFICE11\MSACCESS.EXE
    C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
    C:\Program Files\Yahoo!\browser\ybrowser.exe
    C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\HJT\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Power_Gear] C:\Program Files\Generic\Power4 Gear\BatteryLife.exe 1
    O4 - HKLM\..\Run: [Protect] SHVRTF.EXE
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTHOME~1\Help\SMARTB~1\BTHelpNotifier. exe
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [BullGuard] "C:\Program Files\BullGuard Software\BullGuard\bullguard.exe" -boot
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [TrayStartup] C:\Program Files\BT Auto Backup\VaultClientTray.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [FreeRAM XP] "C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
    O4 - HKCU\..\Run: [BullGuard] "C:\Program Files\BullGuard Software\BullGuard\bullguard.exe"
    O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Alice Automatic Updates Agent.lnk = ?
    O4 - Global Startup: Catalyst System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Broken Internet access because of LSP provider 'bmnet.dll' missing
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.evesham.com/
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1147646488031
    O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/F...ansferCtrl.cab
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: BullGuard LiveUpdate (BGLiveSvc) - BullGuard Software - C:\Program Files\BullGuard Software\BullGuard\BullGuardUpdate.exe
    O23 - Service: Bytemobile Web Configurator (bmwebcfg) - Bytemobile, Inc. - C:\WINDOWS\system32\bmwebcfg.exe
    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe (file missing)
    O23 - Service: .NET Runtime Optimization Service v2.0.50215_X86 (clr_optimization_v2.0.50215_32) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50215\msco rsvw.exe (file missing)
    O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe (file missing)
    O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
    O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: GtDetectSc Service (gtdetectsc) - OptionNV - C:\WINDOWS\system32\gtdetectsc.exe
    O23 - Service: GtFlashSwitch - OptionNV - C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO. EXE
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID. EXE
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
    O23 - Service: Norton Protection Center Service (NSCService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2007\Win32\RpcDataSrv.exe
    O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2007\RpcSandraSrv.exe
    O23 - Service: SpeedTouch 330 Manager (st330service) - THOMSON Telecom Belgium - C:\Program Files/Thomson SpeedTouch/ST330/service/st330service.exe
    O23 - Service: BT Auto Backup Service (VaultClientSRV) - Unknown owner - C:\Program Files\BT Auto Backup\VaultClientSRV.exe


  2. #2
    VopThis is offline Senior Member (Canada)
    I see Symantec processes again (I shouldn't have any?)
    How did you go about uninstalling Symantec tools since the process is definitely incomplete:

    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe


    Those tools seem to have been provided by Yahoo. You may need to consult them to get a complete uninstall. Or any remaining removal item(s) may be evident in the uninstall list that can be accessed as follows:
    • Run HijackThis and Click Open the Misc Tools section button.
    • Then click the Open Uninstall Manager… button.
    • Click the Save list… button. Save uninstall_list to your desktop.

    • Open the Uninstall list file and post in your next reply, please.

  3. #3
    rikosborne is offline Newbie
    Hi Vincent,

    Thanks for looking into this for me.

    See unistall list below.

    rikosborne

    Ad-Aware SE Personal
    Adobe Acrobat - Reader 6.0.2 Update
    Adobe Acrobat 5.0
    Adobe Acrobat and Reader 6.0.3 Update
    Adobe Acrobat and Reader 6.0.4 Update
    Adobe Acrobat and Reader 6.0.5 Update
    Adobe Flash Player 9 ActiveX
    Adobe Flash Player ActiveX
    Adobe Reader 6.0.1
    Adobe Shockwave Player
    Adobe® Photoshop® Album Starter Edition 3.0
    ATI - Software Uninstall Utility
    ATI Catalyst Control Center
    ATI Display Driver
    ATK0100 ACPI UTILITY
    AVG Anti-Spyware 7.5
    BisonCam, NB Pro
    BT Auto Backup
    BT Broadband Desktop Help
    BT Home Hub
    BT Softphone 1.5.3.6
    BT Yahoo! Applications
    BullGuard 7.0
    CC_ccProxyExt
    ccCommon
    CCleaner (remove only)
    ccPxyCore
    Chessmaster 10th Edition
    Communication Center
    Compatibility Pack for the 2007 Office system
    CorelDRAW Graphics Suite X3
    Disc2Phone
    EN
    Enable S3 for USB Device
    EPSON Copy Utility
    EPSON Photo Print
    EPSON PhotoQuicker3.2
    EPSON Printer Software
    EPSON Smart Panel
    EPSON TWAIN 5
    FontNav
    Google Earth
    GT HSDPA driver installer
    GTK+ 2.8.18-1 runtime environment
    High Definition Audio Driver Package - KB888111
    HijackThis 1.99.1
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 10 (KB903157)
    Hotfix for Windows XP (KB888795)
    Hotfix for Windows XP (KB890927)
    Hotfix for Windows XP (KB891593)
    Hotfix for Windows XP (KB893357)
    Hotfix for Windows XP (KB895953)
    Hotfix for Windows XP (KB895961)
    Hotfix for Windows XP (KB896256)
    Hotfix for Windows XP (KB896344)
    Hotfix for Windows XP (KB898543)
    Hotfix for Windows XP (KB899337)
    Hotfix for Windows XP (KB899510)
    Hotfix for Windows XP (KB902841)
    Hotfix for Windows XP (KB909394)
    Hotfix for Windows XP (KB912024)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB926239)
    Hotfix for Windows XP (KB935448)
    HP Customer Participation Program 7.0
    HP Document Viewer 7.0
    HP Imaging Device Functions 7.0
    HP Photosmart Premier Software 6.5
    HP Photosmart, Officejet and Deskjet 7.0.A
    HP Software Update
    HP Solution Center 7.0
    Huawei E620 PC Card
    Intel(R) PROSet/Wireless Software
    J2SE Runtime Environment 5.0 Update 3
    Ladbrokes Poker
    Macromedia Dreamweaver 8
    Macromedia Extension Manager
    mCore
    mDriver
    mDrWiFi
    mEoU
    mHelp
    Microsoft .NET Framework 1.0 Hotfix (KB887998)
    Microsoft .NET Framework 1.0 Hotfix (KB930494)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0
    Microsoft .NET Framework 3.0
    Microsoft .NET Framework 3.0
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft MSDN 2005 Express Edition - ENU
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Professional Edition 2003
    Microsoft Office XP Professional with FrontPage
    Microsoft SQL Server 2005
    Microsoft SQL Server 2005 Express Edition (SQLEXPRESS)
    Microsoft SQL Server 2005 Tools Express Edition
    Microsoft SQL Server Management Studio Express
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files (English)
    Microsoft SQL Server VSS Writer
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual Basic 2005 Express Edition - ENU
    Microsoft Visual Basic 2005 Express Edition - ENU
    Microsoft Visual Basic 2005 Express Edition - ENU Service Pack 1 (KB926747)
    Microsoft Visual C# 2005 Express Edition - ENU
    Microsoft Visual C# 2005 Express Edition - ENU
    Microsoft Visual C# 2005 Express Edition - ENU Service Pack 1 (KB926749)
    Microsoft Visual C++ 2005 Express Edition - ENU
    Microsoft Visual C++ 2005 Express Edition - ENU
    Microsoft Visual C++ 2005 Express Edition - ENU Service Pack 1 (KB926748)
    Microsoft Visual J# 2.0 Redistributable Package
    Microsoft Visual J# 2005 Express Edition - ENU
    Microsoft Visual J# 2005 Express Edition - ENU
    Microsoft Visual J# 2005 Express Edition - ENU Service Pack 1 (KB926750)
    Microsoft Visual Web Developer 2005 Express Edition - ENU
    Microsoft Visual Web Developer 2005 Express Edition - ENU
    Microsoft Visual Web Developer 2005 Express Edition - ENU Service Pack 1 (KB926751)
    Microsoft Works
    mIWA
    mLogView
    mMHouse
    Motorola SM56 Data Fax Modem
    Mozilla Firefox (1.5.0.12)
    mPfMgr
    mPfWiz
    mProSafe
    MSRedist
    MSXML 4.0 SP2 (KB925672)
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 6.0 Parser (KB933579)
    mWlsSafe
    mXML
    mZConfig
    NAVShortcut
    NetObjects Fusion 8
    Norton AntiSpam
    Norton Internet Security
    Norton Internet Security
    Norton Personal Firewall
    Norton Personal Firewall
    Norton Personal Firewall
    Norton Protection Center
    Norton WMI Update
    Novatel 700/800 driver
    OCR Software by I.R.I.S 7.0
    Opera 9.02
    Option GT HSDPA driver suite
    Option HSDPA GTMax 7.2 Express Card driver
    Option PC Cards driver package
    PDFCreator
    Power4 Gear
    PowerDVD
    QuarkXPress 5.0
    QuickTime
    Real-Draw PRO 4.0
    RealPlayer
    Realtek High Definition Audio Driver
    REALTEK PCIE NIC Driver
    Roxio Easy Media Creator 7 Basic DVD Edition
    ScanToWeb
    SEAGULL Secure FTP Pro
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 2.0 (KB928365)
    Security Update for Windows Internet Explorer 7 (KB928090)
    Security Update for Windows Internet Explorer 7 (KB929969)
    Security Update for Windows Internet Explorer 7 (KB931768)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896422)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899588)
    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901190)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB903235)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB905915)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911567)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912812)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913446)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920214)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB938829)
    SiSoftware Sandra Lite 2007 (Win64/32/CE)
    Sky Anytime
    SmartFTP Client 2.0
    Sony Ericsson GCXX (75/79/82/83/85/89)
    Sony Ericsson PC Suite for Smartphones
    Sony Ericsson Symbian 9 Drivers
    SpeedTouch USB Software
    Spybot - Search & Destroy 1.4
    Synaptics Pointing Device Driver
    TreeSize Professional 4.0.2
    Update for Windows Media Player 10 (KB910393)
    Update for Windows Media Player 10 (KB913800)
    Update for Windows Media Player 10 (KB926251)
    Update for Windows XP (KB894391)
    Update for Windows XP (KB896727)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB904942)
    Update for Windows XP (KB908531)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920342)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB925720)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB929338)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update for Windows XP (KB933360)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update Manager
    Update Rollup 2 for Windows XP Media Center Edition 2005
    VBA
    Vodafone Mobile Connect
    War FTP Daemon
    Windows Communication Foundation
    Windows Defender
    Windows Defender Signatures
    Windows Imaging Component
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Live Messenger
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 10 Hotfix - KB894476
    Windows Media Player Firefox Plugin
    Windows Presentation Foundation
    Windows Workflow Foundation
    Windows XP Hotfix - KB834707
    Windows XP Hotfix - KB867282
    Windows XP Hotfix - KB873333
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB885884
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890047
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    Windows XP Hotfix - KB893056
    Windows XP Hotfix - KB894194
    Windows XP Media Center Edition 2005 KB888316
    Windows XP Media Center Edition 2005 KB890760
    Windows XP Media Center Edition 2005 KB894553
    Windows XP Media Center Edition 2005 KB895678
    Windows XP Media Center Edition 2005 KB925766

  4. #4
    VopThis is offline Senior Member (Canada)
    You have the following uninstaller entries related to Symantec. Go to 'Add/Remove Programs' (Control Panel) and see if and which of those uninstaller entries will run (click on those entries) to properly remove undesired Norton components (particularly 'Norton Internet Security' if antivirus is still active - conflicting with 'BullGuard'). Additionally, you don't want two firewalls running at the same time ('Norton Personal Firewall' and ZoneAlarm). The duplicate entries may not be a good sign (different versions?) as well as unknown partial inactivations and possibly inadvisable steps which may have been responsible for partial removals as shown in the HijackThis LOG (file missing):

    Norton AntiSpam
    Norton Internet Security
    Norton Internet Security
    Norton Personal Firewall
    Norton Personal Firewall
    Norton Personal Firewall

    Norton Protection Center
    Norton WMI Update




    Furthermore, there is a 'Norton Removal Tool' available that may be of additional assistance (use as a last step, if needed) in removing a failed installation or a damaged Norton product components:

    http://service1.symantec.com/SUPPORT...05033108162039



    Lastly, your HJT LOG shows that you should have JAVA Version 1.6.0_01 but no such entry is reflected in your Uninstall list (more strange happenings - you may have removed the uninstaller entry but not run the uninstaller in 'Add/Remove Programs'). You do, however, have a very old version still showing that will need to be removed ONLY once everything else has been addressed and your PC is working acceptibly:

    J2SE Runtime Environment 5.0 Update 3

    I will provide instructions for that, later.

  5. #5
    rikosborne is offline Newbie
    Hi Vincent,

    Thanks again for your assistance.

    Upon looking at Add/Remove programs in Control Panel the only Norton/Symantec entry was Norton Antivirus Help. I used the Norton removal tool and that entry along with the Symantec entires in the uninstall manager appear to have been removed.

    Please see new HJT log and Uninstall List.

    Also, when you said "Additionally, you don't want two firewalls running at the same time ('Norton Personal Firewall' and ZoneAlarm)" – did you mean Norton and Bullguard? I can't see any reference to ZoneAlarm.

    rikosborne

    Logfile of HijackThis v1.99.1
    Scan saved at 19:41:26, on 17/09/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16512)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Program Files\BullGuard Software\BullGuard\BullGuardUpdate.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\bmwebcfg.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\WINDOWS\system32\gtdetectsc.exe
    C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
    C:\Program Files\KService\KService.exe
    c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\BT Auto Backup\VaultClientSRV.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Generic\Power4 Gear\BatteryLife.exe
    C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
    C:\PROGRA~1\BTHOME~1\Help\SMARTB~1\BTHelpNotifier. exe
    C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\BT Auto Backup\VaultClientTray.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe
    C:\WINDOWS\kdx\KHost.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\T-Mobile\Communication Center\AutoUpdateSrv.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Yahoo!\browser\ybrowser.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\WINDOWS\system32\notepad.exe
    C:\Program Files\HJT\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Power_Gear] C:\Program Files\Generic\Power4 Gear\BatteryLife.exe 1
    O4 - HKLM\..\Run: [Protect] SHVRTF.EXE
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTHOME~1\Help\SMARTB~1\BTHelpNotifier. exe
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [BullGuard] "C:\Program Files\BullGuard Software\BullGuard\bullguard.exe" -boot
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [TrayStartup] C:\Program Files\BT Auto Backup\VaultClientTray.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [FreeRAM XP] "C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
    O4 - HKCU\..\Run: [BullGuard] "C:\Program Files\BullGuard Software\BullGuard\bullguard.exe"
    O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Alice Automatic Updates Agent.lnk = ?
    O4 - Global Startup: Catalyst System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Broken Internet access because of LSP provider 'bmnet.dll' missing
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.evesham.com/
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1147646488031
    O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/F...ansferCtrl.cab
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: BullGuard LiveUpdate (BGLiveSvc) - BullGuard Software - C:\Program Files\BullGuard Software\BullGuard\BullGuardUpdate.exe
    O23 - Service: Bytemobile Web Configurator (bmwebcfg) - Bytemobile, Inc. - C:\WINDOWS\system32\bmwebcfg.exe
    O23 - Service: .NET Runtime Optimization Service v2.0.50215_X86 (clr_optimization_v2.0.50215_32) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50215\msco rsvw.exe (file missing)
    O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
    O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: GtDetectSc Service (gtdetectsc) - OptionNV - C:\WINDOWS\system32\gtdetectsc.exe
    O23 - Service: GtFlashSwitch - OptionNV - C:\Program Files\Common Files\GtFlashSwitch\GtFlashSwitch.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO. EXE
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID. EXE
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2007\Win32\RpcDataSrv.exe
    O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2007\RpcSandraSrv.exe
    O23 - Service: SpeedTouch 330 Manager (st330service) - THOMSON Telecom Belgium - C:\Program Files/Thomson SpeedTouch/ST330/service/st330service.exe
    O23 - Service: BT Auto Backup Service (VaultClientSRV) - Unknown owner - C:\Program Files\BT Auto Backup\VaultClientSRV.exe




    Ad-Aware SE Personal
    Adobe Acrobat - Reader 6.0.2 Update
    Adobe Acrobat 5.0
    Adobe Acrobat and Reader 6.0.3 Update
    Adobe Acrobat and Reader 6.0.4 Update
    Adobe Acrobat and Reader 6.0.5 Update
    Adobe Flash Player 9 ActiveX
    Adobe Flash Player ActiveX
    Adobe Reader 6.0.1
    Adobe Shockwave Player
    Adobe® Photoshop® Album Starter Edition 3.0
    ATI - Software Uninstall Utility
    ATI Catalyst Control Center
    ATI Display Driver
    ATK0100 ACPI UTILITY
    AVG Anti-Spyware 7.5
    BisonCam, NB Pro
    BT Auto Backup
    BT Broadband Desktop Help
    BT Home Hub
    BT Softphone 1.5.3.6
    BT Yahoo! Applications
    BullGuard 7.0
    CCleaner (remove only)
    Chessmaster 10th Edition
    Communication Center
    Compatibility Pack for the 2007 Office system
    CorelDRAW Graphics Suite X3
    Disc2Phone
    EN
    Enable S3 for USB Device
    EPSON Copy Utility
    EPSON Photo Print
    EPSON PhotoQuicker3.2
    EPSON Printer Software
    EPSON Smart Panel
    EPSON TWAIN 5
    FontNav
    Google Earth
    GT HSDPA driver installer
    GTK+ 2.8.18-1 runtime environment
    High Definition Audio Driver Package - KB888111
    HijackThis 1.99.1
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 10 (KB903157)
    Hotfix for Windows XP (KB888795)
    Hotfix for Windows XP (KB890927)
    Hotfix for Windows XP (KB891593)
    Hotfix for Windows XP (KB893357)
    Hotfix for Windows XP (KB895953)
    Hotfix for Windows XP (KB895961)
    Hotfix for Windows XP (KB896256)
    Hotfix for Windows XP (KB896344)
    Hotfix for Windows XP (KB898543)
    Hotfix for Windows XP (KB899337)
    Hotfix for Windows XP (KB899510)
    Hotfix for Windows XP (KB902841)
    Hotfix for Windows XP (KB909394)
    Hotfix for Windows XP (KB912024)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB926239)
    Hotfix for Windows XP (KB935448)
    HP Customer Participation Program 7.0
    HP Document Viewer 7.0
    HP Imaging Device Functions 7.0
    HP Photosmart Premier Software 6.5
    HP Photosmart, Officejet and Deskjet 7.0.A
    HP Software Update
    HP Solution Center 7.0
    Huawei E620 PC Card
    Intel(R) PROSet/Wireless Software
    J2SE Runtime Environment 5.0 Update 3
    Ladbrokes Poker
    Macromedia Dreamweaver 8
    Macromedia Extension Manager
    mCore
    mDriver
    mDrWiFi
    mEoU
    mHelp
    Microsoft .NET Framework 1.0 Hotfix (KB887998)
    Microsoft .NET Framework 1.0 Hotfix (KB930494)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0
    Microsoft .NET Framework 3.0
    Microsoft .NET Framework 3.0
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft MSDN 2005 Express Edition - ENU
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Professional Edition 2003
    Microsoft Office XP Professional with FrontPage
    Microsoft SQL Server 2005
    Microsoft SQL Server 2005 Express Edition (SQLEXPRESS)
    Microsoft SQL Server 2005 Tools Express Edition
    Microsoft SQL Server Management Studio Express
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files (English)
    Microsoft SQL Server VSS Writer
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual Basic 2005 Express Edition - ENU
    Microsoft Visual Basic 2005 Express Edition - ENU
    Microsoft Visual Basic 2005 Express Edition - ENU Service Pack 1 (KB926747)
    Microsoft Visual C# 2005 Express Edition - ENU
    Microsoft Visual C# 2005 Express Edition - ENU
    Microsoft Visual C# 2005 Express Edition - ENU Service Pack 1 (KB926749)
    Microsoft Visual C++ 2005 Express Edition - ENU
    Microsoft Visual C++ 2005 Express Edition - ENU
    Microsoft Visual C++ 2005 Express Edition - ENU Service Pack 1 (KB926748)
    Microsoft Visual J# 2.0 Redistributable Package
    Microsoft Visual J# 2005 Express Edition - ENU
    Microsoft Visual J# 2005 Express Edition - ENU
    Microsoft Visual J# 2005 Express Edition - ENU Service Pack 1 (KB926750)
    Microsoft Visual Web Developer 2005 Express Edition - ENU
    Microsoft Visual Web Developer 2005 Express Edition - ENU
    Microsoft Visual Web Developer 2005 Express Edition - ENU Service Pack 1 (KB926751)
    Microsoft Works
    mIWA
    mLogView
    mMHouse
    Motorola SM56 Data Fax Modem
    Mozilla Firefox (1.5.0.12)
    mPfMgr
    mPfWiz
    mProSafe
    MSXML 4.0 SP2 (KB925672)
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 6.0 Parser (KB933579)
    mWlsSafe
    mXML
    mZConfig
    NetObjects Fusion 8
    Novatel 700/800 driver
    OCR Software by I.R.I.S 7.0
    Opera 9.02
    Option GT HSDPA driver suite
    Option HSDPA GTMax 7.2 Express Card driver
    Option PC Cards driver package
    PDFCreator
    Power4 Gear
    PowerDVD
    QuarkXPress 5.0
    QuickTime
    Real-Draw PRO 4.0
    RealPlayer
    Realtek High Definition Audio Driver
    REALTEK PCIE NIC Driver
    Roxio Easy Media Creator 7 Basic DVD Edition
    ScanToWeb
    SEAGULL Secure FTP Pro
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 2.0 (KB928365)
    Security Update for Windows Internet Explorer 7 (KB928090)
    Security Update for Windows Internet Explorer 7 (KB929969)
    Security Update for Windows Internet Explorer 7 (KB931768)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896422)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899588)
    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901190)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB903235)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB905915)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911567)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912812)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913446)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920214)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB938829)
    SiSoftware Sandra Lite 2007 (Win64/32/CE)
    Sky Anytime
    SmartFTP Client 2.0
    Sony Ericsson GCXX (75/79/82/83/85/89)
    Sony Ericsson PC Suite for Smartphones
    Sony Ericsson Symbian 9 Drivers
    SpeedTouch USB Software
    Spybot - Search & Destroy 1.4
    Synaptics Pointing Device Driver
    TreeSize Professional 4.0.2
    Update for Windows Media Player 10 (KB910393)
    Update for Windows Media Player 10 (KB913800)
    Update for Windows Media Player 10 (KB926251)
    Update for Windows XP (KB894391)
    Update for Windows XP (KB896727)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB904942)
    Update for Windows XP (KB908531)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920342)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB925720)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB929338)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update for Windows XP (KB933360)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update Manager
    Update Rollup 2 for Windows XP Media Center Edition 2005
    VBA
    Vodafone Mobile Connect
    War FTP Daemon
    Windows Communication Foundation
    Windows Defender
    Windows Defender Signatures
    Windows Imaging Component
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Live Messenger
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 10 Hotfix - KB894476
    Windows Media Player Firefox Plugin
    Windows Presentation Foundation
    Windows Workflow Foundation
    Windows XP Hotfix - KB834707
    Windows XP Hotfix - KB867282
    Windows XP Hotfix - KB873333
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB885884
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890047
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    Windows XP Hotfix - KB893056
    Windows XP Hotfix - KB894194
    Windows XP Media Center Edition 2005 KB888316
    Windows XP Media Center Edition 2005 KB890760
    Windows XP Media Center Edition 2005 KB894553
    Windows XP Media Center Edition 2005 KB895678
    Windows XP Media Center Edition 2005 KB925766

  6. #6
    VopThis is offline Senior Member (Canada)
    Save 20% on AVG Internet Security 2012 Suite!
    did you mean Norton and Bullguard? I can't see any reference to ZoneAlarm.
    I don't see any reference to ZoneAlarm either. Not sure where that came from - ignore comment if only one firewall is running.




    J2SE Runtime Environment 5.0 Update 3
    Your system has an outdated version(s) of Sun Java that could create serious security exposure issues for your PC.

    Update your Java.

    Older JAVA versions have vulnerabilities that malware can and are using to infect systems.

    Please follow these steps to remove older version Java components.
    • Close any programs you may have running, ESPECIALLY your web browser
    • Click Start > Control Panel.
    • Click Add/Remove Programs.
    • Check any item with Java Runtime Environment (JRE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove all versions of Java.
    • Reboot your computer once all Java components are removed.

    Download the latest version of Java Runtime Environment (JRE) 6.0 Update 2 or higher, and install it to your computer.


    New Version should show as (HijackThis log):

    C:\Program Files\Java\jre1.6.0_02\… or higher



    Tell us how your PC is now doing.

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