Hi there,

This is identical to a problem member i_ono had in April. http://www.d-a-l.com/help/showthread.php?t=50869

My web browsers cannot access google. I only use www.google.com and www.gmail.com, but I cannot get to either. I am using a public wireless network that is provided for free in my town. I have been in contact with my school's computing help desk, and they are stumped. Based on i_ono's problem, I have also run a HijackThis! scan, but it revealed nothing. I also ran a tracert command for www.google.com. This was my result.

Tracing route to www.l.google.com [64.233.169.99]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.




Then I tried tracert www.gmail.com and got something more interesting:



C:\Documents and Settings\Kass>tracert www.gmail.com

Tracing route to googlemail.l.google.com [72.14.247.19]
over a maximum of 30 hops:

1 * * * Request timed out.
2 19 ms 15 ms 18 ms ge-1-22-ur01.alexandria.va.bad.comcast.net [68.8
7.135.13]
3 21 ms 11 ms 14 ms te-8-1-ur01.capitolhghts.md.bad.comcast.net [68.
87.128.138]
4 528 ms 14 ms 9 ms te-8-1-ur02.capitolhghts.md.bad.comcast.net [68.
87.129.150]
5 9 ms 11 ms 9 ms te-9-2-ar01.capitolhghts.md.bad.comcast.net [68.
87.129.145]
6 23 ms 21 ms 16 ms po-90-ar02.capitolhghts.md.bad.comcast.net [68.8
6.252.214]
7 13 ms 10 ms 11 ms COMCAST-IP.edge1.Washington1.Level3.net [63.210.
62.158]
8 14 ms 22 ms 27 ms ge-5-1-125.ipcolo1.Washington1.Level3.net [63.21
0.62.157]
9 13 ms 14 ms 11 ms ae-21-79.car1.Washington1.Level3.net [4.68.17.67
]
10 14 ms 12 ms 11 ms GOOGLE-INC.car1.Level3.net [4.79.228.38]
11 24 ms 25 ms 23 ms 72.14.238.136
12 26 ms 25 ms 35 ms 72.14.239.17
13 27 ms 37 ms 44 ms 64.233.174.66
14 26 ms 32 ms 35 ms 209.85.176.70
15 25 ms 26 ms 28 ms ag-in-f19.google.com [72.14.247.19]

Trace complete.


I would be MOST appreciative of and help. I am desperate to get google back.

Thank you sincerely.