IO 7 - suspicious default web page (RESOLVED)

  1. #1
    rpleach is offline Newbie

    Angry IO 7 - suspicious default web page (RESOLVED)

    Hey,

    Hope you can help. I'm pretty useless at this pc stuff!

    When I start IO7 my default web page has changed to www.virushelpzone.com.

    I have followed your advice, although experiencing the following problems: hijackthis - tried to install, programme wone exceute. when i double click the exe file it freezes the screen. Spybot search & destroy wont work either, I have installed but it wont check for updates.

    I am using windows defender, latest AVG anitvirus, avg anti-spyware 7.5, spyware bot and latest version of Ad-aware SE. All of these pick up what I think is the problem file , the file is removed by the programmes but comes back every time i restart the pc. These are what they pick up:

    Windows defender - Settings Modifier - Medium alert level - C:\WINDOWS\system32\drivers\etc\hosts

    AVG scan -virus hosts found - Object - C:\WINDOWS\system32\drivers\etc\hosts

    SpywareBot - Type - Registry - Downloader - agent - hkey_local_machine\software\windows\currentversion \run@^lsass

    Adaware se -

    ArchiveData(auto-quarantine- 2007-07-12 21-18-03.bckp)
    Referencefile : SE1R180 09.07.2007
    ================================================== ====

    MRU LIST
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    obj[0]=MRU FileReference : C:\Documents and Settings\rIcH\recent\system32.lnk
    obj[1]=MRU FileReference : C:\Documents and Settings\rIcH\recent\wscui.lnk
    obj[3]=MRU RegReference : software\microsoft\direct3d\mostrecentapplication name
    obj[4]=MRU RegReference : S-1-5-21-1104843395-1799248601-1087175339-1006\software\microsoft\windows\currentversion\exp lorer\recentdocs\.cpl
    obj[5]=MRU RegReference : S-1-5-21-1104843395-1799248601-1087175339-1006\software\microsoft\windows\currentversion\exp lorer\recentdocs\Folder
    obj[7]=MRU RegReference : S-1-5-21-1104843395-1799248601-1087175339-1006\software\microsoft\windows media\wmsdk\general computername

    WINDOWS
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    obj[6]=RegData : regfile\shell\open\command ""

    TRACKING COOKIE
    »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
    obj[7]=IECache Entry : Cookie:rich@kontera.com/
    obj[8]=IECache Entry : Cookie:rich@doubleclick.net/
    obj[9]=IECache Entry : Cookie:rich@tribalfusion.com/
    obj[10]=IECache Entry : Cookie:rich@atdmt.com/
    obj[11]=IECache Entry : Cookie:rich@msnportal.112.2o7.net/
    obj[12]=IECache Entry : Cookie:rich@questionmarket.com/
    obj[13]=IECache Entry : Cookie:rich@adtech.de/
    obj[14]=IECache Entry : Cookie:rich@clickbank.net/
    obj[15]=IECache Entry : Cookie:rich@122.2o7.net/


    anyway, hope this is enough info to help!

    thanks

    rich


  2. #2
    VopThis is offline Senior Member (Canada)
    Try resetting the HOSTS file back to original default. Let us know if that helped.

    Get HostsXpert here:
    http://www.funkytoad.com/download/HostsXpert.zip
    • Unzip it to a convenient place and run the program.
    • If you see red text (‘Make Writeable?’) then press the ‘Make Writeable?’ BUTTON.
    • Click ’Restore MS Hosts File’ BUTTON.
    • You will be asked to confirm ’Press OK to Restore Microsofts original Hosts File’. Click ’OK’ BUTTON.
    • Close the program.



    Otherwise,

    Post a HijackThis LOG as per instructions found here:
    http://www.d-a-l.com/help/showthread.php?t=32403

  3. #3
    rpleach is offline Newbie
    Hey,

    Thanks for getting back to me.

    I have tried the Hostsexpert link a few times and it hasn't worked. Every time I restart the pc my virus/spyware programmes find the same problem.

    I have tried to run hijack this, The programme wont run either! When I double click on the exe file the screen will flash and bring back the tool bar with half the programmes I had oppened missing. I have nearly been able to bring it up but it only lasts on screen for a few seconds.

    Whats going on!?

    Thanks

    rich

  4. #4
    VopThis is offline Senior Member (Canada)
    All of these pick up what I think is the problem file
    What is the full filename and PATH of the suspected file?


    Let us see/review what is loaded on your PC:
    • Run HijackThis and Click ‘Open the Misc Tools section’ button.
    • Then click the ‘Open Uninstall Manager…’ button.
    • Click the ‘Save list…’ button. Save uninstall_list to your desktop.

    • Open the Uninstall list file and post in your next reply please.



    See if you can run the following one minute scan:

    www.nanoscan.com


    I have tried to run hijack this, The programme wont run either!
    try renaming the file to MWSCAN. Some malware actually looks for and blocks certain programs by name.


    Alternatively, try running that scan in SAFE MODE (reboot tapping F8 KEY).




    AND lastly,

    Your best option might be to try a system restore point (if available) to a date before any known problems or before you started performing any recent fixes?

    Click on Start>All Programs>Accessories>System Tools>System Restore.

    Check Restore my computer to an earlier date> Click Next.

    Choose the date before you performed any recent fixes and click Next and Next again.

    REBOOT.

  5. #5
    rpleach is offline Newbie
    Hello again.

    From your advice I could run nanoscan, it didn't find anything. System restore is not available, although I can't recall turning it off?!

    I could run hijack this in safe mode, log file below:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 08:20:23, on 16/07/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16473)
    Boot mode: Safe mode

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Documents and Settings\rIcH\My Documents\MWSCAN.exe
    C:\WINDOWS\system32\ctfmon.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=6060906
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virushelpzone.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=6060906
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=6060906
    F3 - REG:win.ini: load=C:\WINDOWS\system32\joofdca\lsass.exe
    F3 - REG:win.ini: run=C:\WINDOWS\system32\joofdca\lsass.exe
    O1 - Hosts: 1.1.1.1 f-secure.com
    O1 - Hosts: 1.1.1.1 www.f-secure.com
    O1 - Hosts: 1.1.1.1 ftp.f-secure.com
    O1 - Hosts: 1.1.1.1 ftp.sophos.com
    O1 - Hosts: 1.1.1.1 liveupdate.symantec.com
    O1 - Hosts: 1.1.1.1 customer.symantec.com
    O1 - Hosts: 1.1.1.1 dispatch.mcafee.com
    O1 - Hosts: 1.1.1.1 download.mcafee.com
    O1 - Hosts: 1.1.1.1 rads.mcafee.com
    O1 - Hosts: 1.1.1.1 mast.mcafee.com
    O1 - Hosts: 1.1.1.1 my-etrust.com
    O1 - Hosts: 1.1.1.1 www.my-etrust.com
    O1 - Hosts: 1.1.1.1 nai.com
    O1 - Hosts: 1.1.1.1 www.nai.com
    O1 - Hosts: 1.1.1.1 networkassociates.com
    O1 - Hosts: 1.1.1.1 secure.nai.com
    O1 - Hosts: 1.1.1.1 securityresponse.symantec.com
    O1 - Hosts: 1.1.1.1 service1.symantec.com
    O1 - Hosts: 1.1.1.1 www.sophos.com
    O1 - Hosts: 1.1.1.1 support.microsoft.com
    O1 - Hosts: 1.1.1.1 symantec.com
    O1 - Hosts: 1.1.1.1 www.symantec.com
    O1 - Hosts: 1.1.1.1 update.symantec.com
    O1 - Hosts: 1.1.1.1 updates.symantec.com
    O1 - Hosts: 1.1.1.1 us.mcafee.com
    O1 - Hosts: 1.1.1.1 vil.nai.com
    O1 - Hosts: 1.1.1.1 viruslist.com
    O1 - Hosts: 1.1.1.1 www.viruslist.com
    O1 - Hosts: 1.1.1.1 grisoft.com
    O1 - Hosts: 1.1.1.1 www.grisoft.com
    O1 - Hosts: 1.1.1.1 free.grisoft.com
    O1 - Hosts: 1.1.1.1 trendmicro.com
    O1 - Hosts: 1.1.1.1 housecall.trendmicro.com
    O1 - Hosts: 1.1.1.1 www.trendmicro.com
    O1 - Hosts: 1.1.1.1 pandasoftware.com
    O1 - Hosts: 1.1.1.1 www.pandasoftware.com
    O1 - Hosts: 1.1.1.1 usa.kaspersky.com
    O1 - Hosts: 1.1.1.1 ewido.net
    O1 - Hosts: 1.1.1.1 zonelabs.com
    O1 - Hosts: 1.1.1.1 www.zonelabs.com
    O1 - Hosts: 1.1.1.1 bitdefender.com
    O1 - Hosts: 1.1.1.1 www.bitdefender.com
    O1 - Hosts: 1.1.1.1 download.bitdefender.com
    O1 - Hosts: 1.1.1.1 upgrade.bitdefender.com
    O1 - Hosts: 1.1.1.1 spywareinfo.com
    O1 - Hosts: 1.1.1.1 www.spywareinfo.com
    O1 - Hosts: 1.1.1.1 merijn.org
    O1 - Hosts: 1.1.1.1 www.merijn.org
    O1 - Hosts: 1.1.1.1 sysinternals.com
    O1 - Hosts: 1.1.1.1 www.sysinternals.com
    O1 - Hosts: 1.1.1.1 onguardonline.gov
    O1 - Hosts: 1.1.1.1 www.onguardonline.gov
    O1 - Hosts: 1.1.1.1 avast.com
    O1 - Hosts: 1.1.1.1 www.avast.com
    O1 - Hosts: 1.1.1.1 safety.live.com
    O1 - Hosts: 1.1.1.1 www.paretologic.com
    O1 - Hosts: 1.1.1.1 paretologic.com
    O1 - Hosts: 1.1.1.1 virusscan.jotti.org
    O1 - Hosts: 1.1.1.1 services.google.com
    O1 - Hosts: 1.1.1.1 www.webroot.com
    O1 - Hosts: 1.1.1.1 webroot.com
    O1 - Hosts: .1.1 webroot.com
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
    O4 - HKLM\..\Run: [PRISMSVR.EXE] "C:\WINDOWS\system32\PRISMSVR.EXE" /APPLY
    O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [SpywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
    O4 - HKCU\..\Run: [SpywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: lsass.lnk = ?
    O4 - Global Startup: Actiontec 802.11g USB Wireless LAN.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase8300.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
    O16 - DPF: {8436FE12-31DB-48BF-83BF-FE682F9160B4} (NanoInstaller Class) - http://www.nanoscan.com/cabs/nanoinst.cab
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    --
    End of file - 11206 bytes


    Hope this helps!!!

    Thanks again

    rich

  6. #6
    VopThis is offline Senior Member (Canada)
    NOTE: If any of the removals do not appear to be possible try ending the applicable running process in 'Task Manager' (Ctrl+Alt+Delete KEYS).


    Uninstall the following ROGUE application in 'Add/Remove Programs" (Control Panel) or delete the applicable FOLDER:

    SPYWAREBOT
    http://www.castlecops.com/modules.ph...ery=SPYWAREBOT



    Also, delete the following FOLDER

    C:\WINDOWS\system32\joofdca





    SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:

    F3 - REG:win.ini: load=C:\WINDOWS\system32\joofdca\lsass.exe
    F3 - REG:win.ini: run=C:\WINDOWS\system32\joofdca\lsass.exe

    **********FIX all entries with O1 - HOSTS
    (Such entries are denying access to most legitimate anti-malware sites)

    O4 - HKLM\..\Run: [SPYWAREBOT] C:\Program Files\SpywareBot\SpywareBot.exe -boot
    O4 - HKCU\..\Run: [SPYWAREBOT] C:\Program Files\SpywareBot\SpywareBot.exe -boot

    Make sure that all browser windows and internet links are closed, even this one!
    CLICK ’FIX CHECKED’ with HijackThis.



    POST A REVISED HIJACKTHIS LOG for review:
    Reboot and post a new HijackThis log with any feedback as appropriate - how things are now behaving: any new or remaining apparent issues

  7. #7
    rpleach is offline Newbie
    Hey,

    I have followed your good advice and things seem to be getting better now.

    I couldn't find the file: *C:\WINDOWS\system32\joofdca* to delete. Hope this doesn't matter?

    When I rebooted my IO7 still defaulted to www.virushelpzone.com, however I have removed this from the internet options and hopefully it won't come back. I will keep you posted if it does.

    On the positive side, I can now: run hijack this in normal mode (before I had to use safe mode), run spybot S&D (this wouldn't work before), zone alarm now executes on start up(I was previously having trouble getting the programme to run), I have run a scan with AVG and it did not pick up the virus.

    The hijack this log after I followed your instructions is as follows: (ps the only line I couldnt find to fix was: O4 - HKCU\..\Run: [SPYWAREBOT] C:\Program Files\SpywareBot\SpywareBot.exe -boot).

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 18:45:42, on 16/07/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16473)
    Boot mode: Safe mode

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Documents and Settings\rIcH\My Documents\MWSCAN.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=6060906
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virushelpzone.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=6060906
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=6060906
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
    O4 - HKLM\..\Run: [PRISMSVR.EXE] "C:\WINDOWS\system32\PRISMSVR.EXE" /APPLY
    O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: lsass.lnk = ?
    O4 - Global Startup: Actiontec 802.11g USB Wireless LAN.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase8300.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
    O16 - DPF: {8436FE12-31DB-48BF-83BF-FE682F9160B4} (NanoInstaller Class) - http://www.nanoscan.com/cabs/nanoinst.cab
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    --
    End of file - 8520 bytes

    Thanks again.

    Rich

  8. #8
    VopThis is offline Senior Member (Canada)
    Good to hear that everything is mostly back to normal.


    I couldn't find the file: *C:\WINDOWS\system32\joofdca* to delete. Hope this doesn't matter?
    It is probably a hidden file - and we really don't want to leave such files behind if they are still present. Try again after doing the following:

    HIDDEN FILES: To make sure you can see all hidden files, please follow the directions here





    (ps the only line I couldnt find to fix was: O4 - HKCU\..\Run: [SPYWAREBOT] C:\Program Files\SpywareBot\SpywareBot.exe -boot).
    Likely cleaned up when you uninstalled it.




    SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virushelpzone.com/
    O4 - Startup: lsass.lnk = ?

    Make sure that all browser windows and internet links are closed, even this one!
    CLICK ’FIX CHECKED’ with HijackThis.

  9. #9
    rpleach is offline Newbie
    Save 20% on AVG Internet Security 2012 Suite!
    Hey,

    I followed advice and re the hidden file:

    ---Quote---
    I couldn't find the file: **C:\WINDOWS\system32\joofdca** to delete. Hope this doesn't matter?
    ---End Quote---
    It is probably a hidden file - and we really don't want to leave such files behind if they are still present. Try again after doing the following:

    *HIDDEN FILES:* To make sure you can see all hidden files, please follow the directions here (http://www.bleepingcomputer.com/tuto...utorial62.html)

    Found the file and deleted.

    The other piece of advice:

    *SELECT HijackThis FIX ITEMS: * Scan with HijackThis and place a check next to these items:
    *

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virushelpzone.com/
    O4 - Startup: lsass.lnk = ?

    *
    Make sure that all browser windows and internet links are closed, even this one!
    *CLICK ’FIX CHECKED’ with HijackThis. *

    When I ran the scan the line wasn't there. I did run spybot s& d last night and that picked up and removed a few problems, so that could have fixed it.

    Anyway, everything seems to be ok now. Looks like I need to show my appreciation for some great help and make a donation! Will have to be at the end of the month after pay day!

    Thanks

    Rich

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