Just in the last few weeks, my browser stopped letting me access my Tennessee State Work site where I access my web email. I have been going there and using it for a year now since I bought my computer. I can access it from my wife's computer and my son's laptop. I also am now having a problem on Google and other (Yahoo) search engines. When I click on the desired link, it directs me to non-related and unwanted websites (some xxx-rated).

I get this "Internet Explorer cannot display the webpage" when I try to access this: https://gw1.state.tn.us/servlet/webacc

I have tried all the commands and tricks suggested on the browser that says: Internet Explorer cannot display the webpage. I have gone to the Microsoft help website and downloaded all their recommended fixes.

I have installed all the browser hijack fixes I have read about on this forum from earlier posts.

Has anybody found a solution other than clearing my hard drive and starting over??? thanks for any help!!!

You need to produce a HijackThis LOG as per instructions here (also recommend that you run the SpyBot scan, as well):

http://www.d-a-l.com/help/showthread.php?t=32403

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:14:27 PM, on 7/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Trend Micro\Internet Security 12

\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\The Weather Channel FW\Desktop

Weather\DesktopWeather.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\108Mbps Wireless LAN Adapter\WLANPRO.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\U.S. Robotics\ControlCenter\Reminder.exe
C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\Kodak

Software Updater.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\Temporary Directory 3 for

HiJackThis_v2.zip\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL =

http://www.google.com/ig/dell?hl=en&...suk&channel=us
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-

784B7D6BE0B3} - C:\Program Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-

AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -

C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} -

C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32

\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage

Manager\iaanotif.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton

Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common

Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet

Security 12\pccguide.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program

Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program

Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media

Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media

Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

-atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software

Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01

\bin\jusched.exe"
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2

\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program

Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security

12\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"

/background
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop

Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe"

/startup
O4 - HKUS\S-1-5-21-2332652257-3282984878-2072319604-1006\..\Run:

[OE_OEM] "C:\Program Files\Trend Micro\Internet Security 12

\TMAS_OE\TMAS_OEMon.exe" (User 'BARBARA DAVIS')
O4 - HKUS\S-1-5-21-2332652257-3282984878-2072319604-1006\..\Run:

[MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User

'BARBARA DAVIS')
O4 - HKUS\S-1-5-21-2332652257-3282984878-2072319604-1006\..\Run:

[ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'BARBARA DAVIS')
O4 - HKUS\S-1-5-21-2332652257-3282984878-2072319604-1006\..\Run:

[DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User

'BARBARA DAVIS')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

(User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

(User 'Default user')
O4 - Startup: Readings by Charles Spurgeon.lnk = C:\Program Files\God's Word

Version 2.0\ME95.EXE
O4 - Global Startup: 108Mbps Wireless LAN Adapter Configuration Utility.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program

Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Instant Update Reminder.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program

Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program

Files\KODAK\KODAK Software Updater\7288971\Program\Kodak Software

Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft

Office\Office\OSA9.EXE
O4 - Global Startup: Reg.lnk = ?
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay

Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-

00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} -

C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %

windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590

-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-

12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-

12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %

windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-

f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E

-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) -

https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan

Object) - http://www.kaspersky.com/kos/english...an_unicode.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE

Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl

Class) -

http://update.microsoft.com/microsof...ient/muweb_sit

e.cab?1155751827843
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} (Verizon Wireless

Media Upload) - http://www.vzwpix.com/activex/Verizo...oadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A4C35037-D364-49A3-8600-

8B648E21C8C4}: NameServer = 85.255.114.62 85.255.112.70
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B

-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-

2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program

Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner -

C:\WINDOWS\system32\acs.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. -

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program

Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program

Files\DellSupport\brkrsvc.exe
O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel

Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume

Technology\ELService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32

\GEARSec.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel

Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program

Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton

Ghost\Agent\VProSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -

C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro

Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro

Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. -

C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. -

C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

--
End of file - 13292 bytes

Running two (2) real-time (always on) antivrus tools at the same time will create conflicts and incompatibility issues. You appear to be running both Norton and TrendMicro. If so, please try uninstalling one of them in 'Add/Remove Programs' (Control Panel).



Please do not use word wrap (NOTEPAD?) when posting a HijackThis LOG - it makes for a very difficult review process.

You are not running HijackThis (HJT) from a desired location. You really need to setup a dedicated folder for HJT items – to avoid horrible clutter and/or potential lost backup issues.

It's best that the HijackThis tool NOT be located in its current location (particularly on your Desktop or in a TEMP folder). This way you can more easily undo any changes if something goes wrong.

• Create a new folder in your C: Drive.
• Name the FOLDER HijackThis (or HJT) such as C:\Program Files\HijackThis or C:\HJT and
• Move the HijackThis.exe file into the newly created FOLDER.
• Run HJT from there (and revise your shortcut accordingly).
• Please post a revised HijackThis LOG.

Let us see/review what is loaded on your PC:

• Run HijackThis and Click ‘Open the Misc Tools section’ button.
• Then click the ‘Open Uninstall Manager…’ button.
• Click the ‘Save list…’ button. Save uninstall_list to your desktop.
  
  
• Open the Uninstall list file and post in your next reply please.

Thank you very much for your kind attention to my problem. I will do as you have instructed me to do and move hijack this from my "G" drive (an external harddrive connected by usb port) to a created folder on my "c" drive and then run it.

You mentioned not using "word wrap" I am sorry about doing that and will most certainly comply by unchecking word wrap.

As to the Norton and Tren Micro, the only thing Norton I have is Norton Ghost which came with this Dell computer that is not supposed to be a virus program but hard drive back-up program. The only Virus Program I installed was the Tren-Micro program. Do I need to dis-engage either of them stilll?

Before posting my own problem here, I read posts from someone with a similar problem that was directed to down load and run the following: BitDefender, Fixwareout, Spy Bot, and AD-Aware. I have downloaded and ran each. I am no longer being hi-jacked to "Redirect" from Google and Yahoo as I was but still cannot get my browser to load my State web sites that use the "us" ending as this one: https://gw1.state.tn.us

I keep getting "Internet Explorer cannot display the webpage"

I await you reply sir and again thank you for your attention.

Here is the requested re-ran revised list ran today 7-17-07:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:05:34 PM, on 7/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\108Mbps Wireless LAN Adapter\WLANPRO.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\U.S. Robotics\ControlCenter\Reminder.exe
C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\vssvc.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\Temporary Directory 4 for HiJackThis_v2.zip\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.geekstogo.com/forum/forums.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...suk&channel=us
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-21-2332652257-3282984878-2072319604-1006\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe" (User 'BARBARA DAVIS')
O4 - HKUS\S-1-5-21-2332652257-3282984878-2072319604-1006\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'BARBARA DAVIS')
O4 - HKUS\S-1-5-21-2332652257-3282984878-2072319604-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'BARBARA DAVIS')
O4 - HKUS\S-1-5-21-2332652257-3282984878-2072319604-1006\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'BARBARA DAVIS')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O4 - Startup: Readings by Charles Spurgeon.lnk = C:\Program Files\God's Word Version 2.0\ME95.EXE
O4 - Global Startup: 108Mbps Wireless LAN Adapter Configuration Utility.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Instant Update Reminder.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Reg.lnk = ?
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english...an_unicode.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1155751827843
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} (Verizon Wireless Media Upload) - http://www.vzwpix.com/activex/Verizo...oadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A4C35037-D364-49A3-8600-8B648E21C8C4}: NameServer = 85.255.114.62 85.255.112.70
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

--
End of file - 13306 bytes
--------------------------------------------------------------------------

Here is your second request: Open the Uninstall list file and post in your next reply please:

108Mbps Wireless LAN Adapter
Ad-Aware 2007
Adobe Flash Player ActiveX
Adobe Reader 8.1.0
Adobe Shockwave Player
Adobe® Photoshop® Album Starter Edition 3.0
Adobe® Photoshop® Album Starter Edition 3.0.1
America Online (Choose which version to remove)
AOL Connectivity Services
AOLIcon
Avery DesignPro
Bonjour
CCScore
Character Set Converter 1.01
Clean It
Cool Edit 2000
Corel Photo Album 6
Deer Hunter 5
Dell CinePlayer
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Game Console
DellConnect
DellSupport
Digital Content Portal
Digital Line Detect
DivX Codec
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
Documentation & Support Launcher
Duck Hunter Pro
EarthLink setup files
eBay Toolbar
EducateU
ELIcon
ESPNMotion
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESShelp
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
essvatgt
essvcpt
FATE
Final Drive Nitro
Five Card Deluxe
Games, Music, & Photos Launcher
GdiplusUpgrade
GemMaster Mystic
God's Word Version 2.0a For Windows 95
GT Interactive - Driver
Gunner 2
High Definition Audio Driver Package - KB835221
HijackThis 2.0.0
HLPPDOCK
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB888795)
Hotfix for Windows XP (KB891593)
Hotfix for Windows XP (KB895961)
Hotfix for Windows XP (KB899337)
Hotfix for Windows XP (KB899510)
Hotfix for Windows XP (KB902841)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
HP Image Zone 3.5
HP PSC & OfficeJet 3.5
HP Unload DLL Patch
HP Update
Intel Matrix Storage Manager
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet for Wired Connections
Intel(R) Quick Resume Technology Drivers
Intel(R) Quick Resume Technology Drivers
Intel® Viiv™
J2SE Runtime Environment 5.0 Update 12
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) SE Runtime Environment 6 Update 1
JumpStart 1st Grade Reading v1.0
Kaspersky Online Scanner
kgcbase
Kodak EasyShare software
KSU
LabelCreator Pro
Learn2 Player (Uninstall Only)
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium
Microsoft Office XP Media Content
Microsoft Plus! Digital Media Edition
Microsoft Plus! Digital Media Edition Installer
Microsoft Publisher 2000
Microsoft User-Mode Driver Framework Feature Pack 1.0
Modem Helper
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
Musicmatch® Jukebox
NetWaiting
Norton Ghost 10.0
Notifier
NVIDIA Drivers
OfotoXMI
Online Bible9.01
Osprey MultiMedia Capture
Osprey MultiMedia Capture 2.2.0 Patch 1
OTtBP
OTtBPSDK
Otto
overland
PageFix 2.0
Paint Shop Pro 4 Shareware
PartyPoker
PhoneTools
PokerStars
Polar Bowler
Power BibleCD
QuickTime
RealPlayer
Roxio Easy Media Creator 7 Basic VCD Edition
Run 'N Gun Football
SCRABBLE
SCRABBLE
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
SFR
SHASTA
Silicon Laboratories CP210x Evaluation Kit Tools Release 3.1
SKIN0001
SKINXSDK
Sonic Activation Module
Sonic Encoders
Sonic Update Manager
Spell Well Game
Spybot - Search & Destroy 1.4
Starware347 4.4.1.0
staticcr
The Weather Channel Desktop
Trend Micro PC-cillin Internet Security 12
U.S. Robotics ControlCenter
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922120)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB936357)
Update Rollup 2 for Windows XP Media Center Edition 2005
Viewpoint Media Player
VPRINTOL
WD Diagnostics
Weather Services
WebCyberCoach 3.2 Dell
WildTangent Web Driver
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890927
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
WIRELESS
WordPerfect Office 12

The only Virus Program I installed was the Tren-Micro program. Do I need to dis-engage either of them stilll?

NO!!

still cannot get my browser to load my State web sites that use the "us" ending as this one: https://gw1.state.tn.us

Go to the command prompt:

Start>Run>type in the following text and hit ENTER: CMD

Copy or Type the following at the prompt:
PING gw1.state.tn.us


Your results should be the following (or similar):gw1.state.tn.us

Pinging gw1.state.tn.us [170.143.36.33] with 32 bytes of data:

Reply from 68.216.207.178: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 170.143.36.33:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

You can trace the route taken to get to 68.216.207.178 - seems to die after that - result may be normal response to a PING. Do you get similar results - post your results back here if substantially different (or in a PM). Got similar results in an alternate browser (FireFox):

http://dns-tools.domaintools.com/?q=...s&m=traceroute

1. 1.16ms 0.60ms 0.51ms nameintelligence.com
2. 1.20ms 1.07ms 1.05ms ip-64-246-162-161.ipd.CCOM.NET
3. 1.13ms 0.40ms 0.92ms 216-145-7-22.sea.fibercloud.NET
4. 1.06ms 1.08ms 0.78ms 216-145-7-113.sea.fibercloud.NET
5. 1.04ms 0.97ms 1.17ms 19b1-19b2.sea.fibercloud.NET
6. 1.15ms 1.12ms 1.16ms GigabitEthernet4-1.GW10.SEA1.ALTER.NET
7. 1.15ms 1.09ms 1.17ms 0.so-0-3-0.XT2.SEA1.ALTER.NET
8. 70.31ms 104.51ms 71.17ms 0.so-1-1-0.XT2.ATL5.ALTER.NET
9. 70.99ms 70.82ms 70.94ms 0.so-5-0-0.GW13.ATL5.ALTER.NET
10. 72.25ms 72.47ms 72.21ms bellsouth-atl5-gw.customer.alter.net
11. 72.27ms 71.03ms 72.30ms AXR01ASM-0-3-2.bellsouth.net
12. 71.93ms 72.16ms 93.31ms axr00aep-so-1-0-0.bellsouth.net
13. 333.64ms 333.71ms 75.99ms axr01aep-ge-5-1-0.bellsouth.net
14. 75.31ms 76.95ms 75.64ms ixc01cha-pos-6-0-0.bellsouth.net
15. 76.04ms 76.01ms 76.34ms ixc00cha-ge-0-0-0.bellsouth.net
16. 78.64ms 78.70ms 78.30ms axr01bna-so-0-1-0.bellsouth.net
17. 76.24ms 76.17ms 76.21ms ixc01bna-ge-1-2.bellsouth.net
18. 76.24ms 75.74ms 76.25ms 205.152.95.131
19. 76.32ms 76.15ms 76.28ms 68.216.207.178
20. * * * Request Timed Out
21. * * * Request Timed Out

Dear Sir,

I just attempted to access my work site and it worked!!!!! I don't know why but I suppose all the programs you directed me to finally worked!!! Thanks so much, I will be contributing to your service, it sure is a great thing to have available for us pc dummies needing help. I know you have saved me perhaps a couple of hundred bucks!! - Again thank you!!

Here is the post from the PING I just got before I accessed my web mail site:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\RICHARD DAVIS>PING https://gw1.state.tn.us/servlet/web
acc

Pinging https://gw1.state.tn.us/servlet/webacc [64.28.185.108] with 32 bytes of
data:

Reply from 64.28.185.108: bytes=32 time=216ms TTL=50
Reply from 64.28.185.108: bytes=32 time=189ms TTL=50
Reply from 64.28.185.108: bytes=32 time=194ms TTL=50
Reply from 64.28.185.108: bytes=32 time=201ms TTL=50

Ping statistics for 64.28.185.108:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 189ms, Maximum = 216ms, Average = 200ms