HELP! Browser shuts down consistently - Computer is shutting down by itself

  1. #11
    nelsonk is offline Newbie

    Re: HELP! Browser shuts down consistently - Computer is shutting down by itself

    My computer hasn't shtu down on its own since the begining of this post. Browser still closes whenever I got to an antispyware or antivirus site such as kapersky, norton, etc.

  2. #12
    Neal is offline Dedicated Member
    Go to next site:
    http://www.virustotal.com/en/indexf.html
    On top you'll find 'Browse'
    Click the browse button and browse to next file:


    C:\WINDOWS\system32\dsofile14.dll
    C:\WINDOWS\system32\C59DCBBC5F.sys




    Click open.
    Then click the 'Send' button next to it.
    This will scan the file. Please be patient.
    Once scanned, copy and paste the results as well in your next reply.


    If that one is to busy here is another option:


    http://virusscan.jotti.org

    And

    http://www.kaspersky.com/scanforvirus.html





    You may want to printout the following instructions:

    Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
    • Install AVG Anti-Spyware by double clicking the installer.
    • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
    • On the main screen under Your Computer's security.
      • Click on Change state next to Resident shield. It should now change to inactive.
      • Click on Change state next to Automatic updates. It should now change to inactive.
      • Next to the words Last Update, click on Update now. (You will need an active internet connection to perform this)
      • Wait until you see the Update successful message.
      • Click on Scanner on the toolbar at top of this screen.
      • Click on the Settings tab.
        • Under How to act?
          • Click on Recommended Action and choose Quarantine from the popup menu.
        • Under How to scan?
          • All checkboxes should be ticked.
        • Under Possibly unwanted software:
          • All checkboxes should be ticked.
        • Under Reports:
          • Select Automatically generate report after every scan and uncheck Only if threats were found.
        • Under What to scan?
          • Select Scan every file.
      • Close AVG Anti-Spyware without running yet.
    Now disable (turn off AVG Anti-Spyware)
    • Right-click the AVG Anti-Spyware Tray Icon (Bottom right corner of computer screen near clock) and uncheck Start with Windows.
    • Right-click the AVG Anti-Spyware Tray Icon again and select Exit. Confirm by clicking Yes.
    If you are having problems with the updater, you can use this link to manually update AVG Anti-Spyware.
    AVG Anti-Spyware manual updates.
    Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
    ______________________________

    Reboot your computer in Safe Mode.
    • If the computer is running, shut down Windows, and then turn off the power.
    • Wait 30 seconds, and then turn the computer on.
    • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    • Ensure that the Safe Mode option is selected.
    • Press Enter. The computer then begins to start in Safe mode.
    • Login on your usual account.
    ______________________________


    Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
    Note: If AVG Anti-Spyware screen does not fit your monitor screen Hold down the Alt button on keyboard then tap spacebar, menu should pop up then choose maximize. AVG Anti-Spyware screen should now fit to the screen a lot better.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.


    IMPORTANT : Don't click on the "Save Scan Report" button before you hit the "Apply all Actions" button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button.(3)
    • When done, click the Save Scan Report button. (4)
      • Click the Save Report as button.
      • Save the report to your Desktop. I will need you to post this in your next reply.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    Reboot in Normal Mode.

  3. #13
    nelsonk is offline Newbie
    Alright I followed your instructions, got the files scanned and used AVg antispyware in safe mode. For some reason the AVG grayed out the "save report" button and I could not save it. However, there was 39 traces and 19 corruptions. My browser is still crashing a some sites.

    Anyways, here's the reports on the files - sorry for taking so long to post again.

    Complete scanning result of "C59DCBBC5F.sys", received in VirusTotal at 06.20.2007, 23:50:16 (CET).
    Antivirus Version Update Result
    AhnLab-V3 2007.6.20.1 06.20.2007 no virus found
    AntiVir 7.4.0.34 06.20.2007 no virus found
    Authentium 4.93.8 06.19.2007 no virus found
    Avast 4.7.997.0 06.20.2007 no virus found
    AVG 7.5.0.467 06.20.2007 no virus found
    BitDefender 7.2 06.20.2007 no virus found
    CAT-QuickHeal 9.00 06.20.2007 no virus found
    ClamAV devel-20070416 06.20.2007 no virus found
    DrWeb 4.33 06.20.2007 no virus found
    eSafe 7.0.15.0 06.20.2007 no virus found
    eTrust-Vet 30.8.3730 06.20.2007 no virus found
    Ewido 4.0 06.20.2007 no virus found
    FileAdvisor 1 06.20.2007 no virus found
    Fortinet 2.91.0.0 06.20.2007 no virus found
    F-Prot 4.3.2.48 06.19.2007 no virus found
    F-Secure 6.70.13030.0 06.20.2007 no virus found
    Ikarus T3.1.1.8 06.20.2007 no virus found
    Kaspersky 4.0.2.24 06.20.2007 no virus found
    McAfee 5057 06.20.2007 no virus found
    Microsoft 1.2607 06.20.2007 no virus found
    NOD32v2 2341 06.20.2007 no virus found
    Norman 5.80.02 06.20.2007 no virus found
    Panda 9.0.0.4 06.20.2007 no virus found
    Prevx1 V2 06.20.2007 no virus found
    Sophos 4.18.0 06.12.2007 no virus found
    Sunbelt 2.2.907.0 06.16.2007 no virus found
    Symantec 10 06.20.2007 no virus found
    TheHacker 6.1.6.136 06.20.2007 no virus found
    VBA32 3.12.0.2 06.20.2007 no virus found
    VirusBuster 4.3.23:9 06.20.2007 no virus found
    Webwasher-Gateway 6.0.1 06.20.2007 no virus found

    Aditional Information
    File size: 56 bytes
    MD5: 81522b7fbceb299b0d3283fd81804b86
    SHA1: 75682609e802ffba7c2a9bbcfeca319a0f4f0a7c

    Complete scanning result of "dsofile14.dll", received in VirusTotal at 06.20.2007, 23:34:23 (CET).
    Antivirus Version Update Result
    AhnLab-V3 2007.6.20.1 06.20.2007 no virus found
    AntiVir 7.4.0.34 06.20.2007 no virus found
    Authentium 4.93.8 06.19.2007 no virus found
    Avast 4.7.997.0 06.20.2007 no virus found
    AVG 7.5.0.467 06.20.2007 no virus found
    BitDefender 7.2 06.20.2007 no virus found
    CAT-QuickHeal 9.00 06.20.2007 no virus found
    ClamAV devel-20070416 06.20.2007 no virus found
    DrWeb 4.33 06.20.2007 no virus found
    eSafe 7.0.15.0 06.20.2007 no virus found
    eTrust-Vet 30.8.3730 06.20.2007 no virus found
    Ewido 4.0 06.20.2007 no virus found
    FileAdvisor 1 06.20.2007 No threat detected
    Fortinet 2.91.0.0 06.20.2007 no virus found
    F-Prot 4.3.2.48 06.19.2007 no virus found
    F-Secure 6.70.13030.0 06.20.2007 no virus found
    Ikarus T3.1.1.8 06.20.2007 no virus found
    Kaspersky 4.0.2.24 06.20.2007 no virus found
    McAfee 5057 06.20.2007 no virus found
    Microsoft 1.2607 06.20.2007 no virus found
    NOD32v2 2341 06.20.2007 no virus found
    Norman 5.80.02 06.20.2007 no virus found
    Panda 9.0.0.4 06.20.2007 no virus found
    Prevx1 V2 06.20.2007 no virus found
    Sophos 4.18.0 06.12.2007 no virus found
    Sunbelt 2.2.907.0 06.16.2007 no virus found
    Symantec 10 06.20.2007 no virus found
    TheHacker 6.1.6.136 06.20.2007 no virus found
    VBA32 3.12.0.2 06.20.2007 no virus found
    VirusBuster 4.3.23:9 06.20.2007 no virus found
    Webwasher-Gateway 6.0.1 06.20.2007 no virus found

    Aditional Information
    File size: 40448 bytes
    MD5: 9fb080566c3a4fb15ce48add38cc70dc
    SHA1: ad66885c72ca78247a60f26b6c391a9878e5fa26
    Bit9 info: http://fileadvisor.bit9.com/services...e48add38cc70dc

  4. #14
    Neal is offline Dedicated Member
    Save 20% on AVG Internet Security 2012 Suite!
    New hijackthis log please.

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