HijackThis log - phast2

  1. #1
    phast2 is offline Full Member

    HijackThis log - phast2

    Attached below is the HijackThis log I would appreciate help with. Here are a few notes on the system having trouble:

    1. It is running very s-l-o-w. It takes a long time just to open up a new browser window or to open up an unread e-mail message, for example.

    2. This system used to use dial-up AOL ISP and the free NetZero dial-up ISP, both of which are probably still loaded/installed. However, the system now uses the AT&T DSL ISP product.

    3. I have installed and run Ad-Aware and Spybot S&D. Each of these found a few items which I "fixed".

    Thanks.

    ************************************************** *******

    Logfile of HijackThis v1.99.1
    Scan saved at 5:10:48 PM, on 01/01/07
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\brsvc01a.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    C:\PROGRA~1\YAHOO!\YOP\yop.exe
    C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
    C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\NetZero\exec.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 15\minimavis.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\Program Files\TrueAssistant\TrueAssistant.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\NetZero\exec.exe
    C:\PROGRA~1\SBCSEL~1\ASSTCO~1\MOTIVE~1.EXE
    C:\Program Files\SBC Self Support Tool\bin\mad.exe
    C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
    C:\Documents and Settings\user\Desktop\IEXPLORE.EXE
    C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    C:\Program Files\Adobe\Acrobat 4.0\Reader\AcroRd32.exe
    C:\Documents and Settings\user\Desktop\IEXPLORE.EXE
    C:\PROGRA~1\YAHOO!\browser\ybrowser.exe
    C:\Documents and Settings\user\Desktop\SpywareStuff\hijackthis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NZSearch\SearchEnh1.dll
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\PROGRA~1\YAHOO!\common\YIeTagBm.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printra y.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\YAHOO!\YOP\yop.exe /autostart
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\RunOnce: [CQC3INST] cqc3instnt -r
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [NetZero_uoltray] C:\Program Files\NetZero\exec.exe regrun
    O4 - HKCU\..\Run: [spc_w] "C:\Program Files\NZSearch\nzspc.exe" -w
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
    O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: Personal Coach.lnk = ?
    O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
    O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/dow...in/actxcab.cab
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbcyahoo/TrueInstallSBC.exe
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE


  2. #2
    VopThis is offline Senior Member (Canada)
    Uninstall 'netzero' in 'Add/Remove Programs' (Control Panel). Do the same for 'AOL' if you aren't using that application, now.



    Please download VundoFix.exe to your desktop.

    http://www.atribune.org/ccount/click.php?id=4

    Double-click VundoFix.exe to run it.

    Click the Scan for Vundo button.

    Once it's done scanning, click the Remove Vundo button.

    You will receive a prompt asking if you want to remove the files, click YES
    Once you click yes, your desktop will go blank as it starts removing Vundo.
    When completed, it will prompt that it will shutdown your computer, click OK.
    Turn your computer back on.


    [B]Please post the contents of C:\vundofix.txt





    SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com

    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/dow...in/actxcab.cab

    Make sure that all browser windows and internet links are closed, even this one!
    CLICK ’FIX CHECKED’ with HijackThis.


    POST A REVISED HIJACKTHIS LOG for review:
    Rename HijackThis.exe to foolyou.exe and run it under that name for now.

    Reboot and post a new HijackThis log with any feedback as appropriate - how things are now behaving: any new or remaining apparent issues.

  3. #3
    phast2 is offline Full Member
    Hi. Thanks for the reply.

    0. I removed all AOL and NetZero.


    1. VundoFix found nothing:
    VundoFix V6.2.13

    Checking Java version...

    Sun Java not detected
    Scan started at 7:38:52 PM 01/03/07

    Listing files found while scanning....

    No infected files were found.


    Beginning removal...

    2. HijackThis.log after "fixing" recommended items:
    Logfile of HijackThis v1.99.1
    Scan saved at 9:59:37 PM, on 01/03/07
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\brsvc01a.exe
    C:\WINDOWS\system32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    C:\PROGRA~1\YAHOO!\YOP\yop.exe
    C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
    C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 15\minimavis.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\Program Files\TrueAssistant\TrueAssistant.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
    C:\PROGRA~1\YAHOO!\browser\ybrowser.exe
    C:\PROGRA~1\YAHOO!\browser\ybrowser.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\Documents and Settings\user\Desktop\SpywareStuff\hijackthis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\PROGRA~1\YAHOO!\common\YIeTagBm.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printra y.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\YAHOO!\YOP\yop.exe /autostart
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\RunOnce: [CQC3INST] cqc3instnt -r
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
    O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
    O4 - Global Startup: Personal Coach.lnk = ?
    O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
    O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbcyahoo/TrueInstallSBC.exe
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

    3. foolyou.exe log after first run:
    Logfile of HijackThis v1.99.1
    Scan saved at 10:04:20 PM, on 01/03/07
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\brsvc01a.exe
    C:\WINDOWS\system32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    C:\PROGRA~1\YAHOO!\YOP\yop.exe
    C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
    C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 15\minimavis.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\Program Files\TrueAssistant\TrueAssistant.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
    C:\PROGRA~1\YAHOO!\browser\ybrowser.exe
    C:\PROGRA~1\YAHOO!\browser\ybrowser.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\Documents and Settings\user\Desktop\SpywareStuff\foolyou.exe
    C:\WINDOWS\system32\NOTEPAD.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\PROGRA~1\YAHOO!\common\YIeTagBm.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printra y.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\YAHOO!\YOP\yop.exe /autostart
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\RunOnce: [CQC3INST] cqc3instnt -r
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
    O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
    O4 - Global Startup: Personal Coach.lnk = ?
    O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
    O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbcyahoo/TrueInstallSBC.exe
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

    4. foolyou.exe log after reboot and second run (I probably didn't need to run foolyou.exe twice, but it shouldn't have hurt, either):
    Logfile of HijackThis v1.99.1
    Scan saved at 10:11:26 PM, on 01/03/07
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\brsvc01a.exe
    C:\WINDOWS\system32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    C:\PROGRA~1\YAHOO!\YOP\yop.exe
    C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
    C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 15\minimavis.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\Program Files\TrueAssistant\TrueAssistant.exe
    C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Documents and Settings\user\Desktop\SpywareStuff\foolyou.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\PROGRA~1\YAHOO!\common\YIeTagBm.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printra y.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\YAHOO!\YOP\yop.exe /autostart
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\RunOnce: [CQC3INST] cqc3instnt -r
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
    O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
    O4 - Global Startup: Personal Coach.lnk = ?
    O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
    O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbcyahoo/TrueInstallSBC.exe
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

    5. System is still running very S-L-O-W. Takes forever to open an Internet Explorer 7 window, to open an e-mail, or even to click the 'Start' button and navigate the cascading menu of 'All Programs'.

  4. #4
    VopThis is offline Senior Member (Canada)
    We will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet. Accordingly, it is probably a good idea to print out the following directions or copy them to a text file on your desktop using NOTEPAD. Read these instructions carefully and feel free to ask if you're unsure about anything.



    Clean out TEMPORARY FILES procedures:
    To clean your temp folder, recycle bin, etc..please download this free tool:

    CCleaner http://www.ccleaner.com/downloadbuilds.asp

    Install Options:
    • Don't install any Toolbars, or other programs, should it ask you!
    • Just uncheck the option of installing the Yahoo toolbar.

    It will put a shortcut on your Desktop.

    Do not run CCleaner until requested later.





    Download and install AVG Anti-Spyware 7.5 (AVG AS - formally known as Ewido anti-spyware 4.0 - uninstall any previous version first).
    • Click the Download BUTTON. On the next page click the Download now BUTTON.
    • Save and then install (Run) from the save location.
    • Open/Run AVG Anti-Spyware
    • Wait a few moments and AVG Anti-Spyware should Auto update itself (note date of last update). If it doesn't update, click the update ICON at top of screen:

    • Click on the Update now LINK at the top of the window
      • Click on the Start update button
      • Wait for the update to download and install
  5. This is very important to get the LATEST updates.
  6. Click on the Status ICON
    • Under "Your computers Security"
      Click change status on Resident shield to inactive (ONLY consider activation of that feature once you are clean)
  7. Click on the Scanner ICON at the top of the window
  8. Click on the Settings tab then select Recommended Actions and choose Quarantine
  9. When updating has finished. Close AVG Anti-Spyware.



  10. We will be using this tool in a later step.






    Reboot your computer in Safe Mode.
    • If the computer is running, shut down Windows, and then turn off the power.
    • Wait 30 seconds, and then turn the computer on.
    • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    • Ensure that the Safe Mode option is selected.
    • Press Enter. The computer then begins to start in Safe mode.
    • Login on your usual account.
    ______________________________



    Run CCleaner in SAFE MODE.

    Select the ‘Options’ BUTTON option (top LEFT), ‘Advanced’ BUTTON, and then UNCHECK the ‘Only delete files in Windows Temp Folders older than 48 hours’.

    Select the ‘Cleaner’ BUTTON option (top LEFT), if not already selected. Use the ’Windows’ TAB up front by default.
    • Uncheck ‘Cookies’ option (advisable)
    • Optionally, Uncheck ‘Recently Typed URLs’ option (potentially still useful)
    • Click the ‘Analyse’ button.
    • Thereafter, click ‘Run Cleaner’ after you have reviewed what it proposes to clean.


    Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware , and run a full scan:
    • Click on the default Status ICON and select the Scan now LINK.

      OR

    • Click on the Scanner ICON . Select the Scan TAB.

      • Select Complete System Scan. AVG Anti-Spyware will now begin to scan your system.

    • If AVG Anti-Spyware finds anything it will list them in the Preview WINDOW:
      • Make sure that Set all elements to: shows Quarantine, if not click on the link and choose Quarantine from the popup menu.
      • Select Apply all actions at the bottom of the window (and the items found will be quarantined – and recoverable, if any items are needed back).

    • When the scan has completed, click on the Save Scan Report button and save the scan to your Desktop where it can be easily found.
    • Copy and paste the AVG Anti-Spyware scan results into your next post.
    • Close AVG Anti-Spyware.


    REBOOT and Post your latest HijackThis log. And, let us know how your PC is now behaving – any changes in behavior.

  • #5
    phast2 is offline Full Member
    AVG Report:
    ---------------------------------------------------------
    AVG Anti-Spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 7:03:20 PM 01/11/07

    + Scan result:



    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq5.tmp -> Adware.Background : Cleaned with backup (quarantined).
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq6.tmp -> TrackingCookie.247realmedia : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq89.tmp -> TrackingCookie.247realmedia : Cleaned.
    C:\Documents and Settings\user\Cookies\user@2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
    C:\Documents and Settings\user\Cookies\user@cnn.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
    C:\Documents and Settings\user\Cookies\user@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq10.tmp -> TrackingCookie.2o7 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq12.tmp -> TrackingCookie.2o7 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq8.tmp -> TrackingCookie.2o7 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppqA.tmp -> TrackingCookie.2o7 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppqC.tmp -> TrackingCookie.2o7 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppqE.tmp -> TrackingCookie.2o7 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq80.tmp -> TrackingCookie.Adserver : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq81.tmp -> TrackingCookie.Adserver : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq82.tmp -> TrackingCookie.Adserver : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq83.tmp -> TrackingCookie.Adserver : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq84.tmp -> TrackingCookie.Adserver : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1B.tmp -> TrackingCookie.Adtech : Cleaned.
    C:\Documents and Settings\user\Cookies\user@advertising[2].txt -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1C.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1D.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1E.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1F.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq20.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq21.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq6D.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq6E.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq6F.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq70.tmp -> TrackingCookie.Advertising : Cleaned.
    C:\Documents and Settings\user\Cookies\user@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq23.tmp -> TrackingCookie.Atdmt : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq92.tmp -> TrackingCookie.Atdmt : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq25.tmp -> TrackingCookie.Bfast : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq27.tmp -> TrackingCookie.Bluestreak : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq28.tmp -> TrackingCookie.Bluestreak : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq29.tmp -> TrackingCookie.Bluestreak : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq2F.tmp -> TrackingCookie.Bridgetrack : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq30.tmp -> TrackingCookie.Bridgetrack : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq31.tmp -> TrackingCookie.Bridgetrack : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq95.tmp -> TrackingCookie.Burstnet : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq2D.tmp -> TrackingCookie.Casalemedia : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq8B.tmp -> TrackingCookie.Casalemedia : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq2E.tmp -> TrackingCookie.Centrport : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq33.tmp -> TrackingCookie.Clickagents : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq8C.tmp -> TrackingCookie.Clickbank : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq34.tmp -> TrackingCookie.Com : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq35.tmp -> TrackingCookie.Commission-junction : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq38.tmp -> TrackingCookie.Coremetrics : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq39.tmp -> TrackingCookie.Coremetrics : Cleaned.
    C:\Documents and Settings\user\Cookies\user@doubleclick[2].txt -> TrackingCookie.Doubleclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq3D.tmp -> TrackingCookie.Doubleclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq3E.tmp -> TrackingCookie.Doubleclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq8D.tmp -> TrackingCookie.Doubleclick : Cleaned.
    C:\Documents and Settings\user\Cookies\user@e-2dj6wfkyegdjiko.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned.
    C:\Documents and Settings\user\Cookies\user@e-2dj6wgkyqkajolo.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned.
    C:\Documents and Settings\user\Cookies\user@e-2dj6wjkycocjcap.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned.
    C:\Documents and Settings\user\Cookies\user@e-2dj6wjkyogcjafp.stats.esomniture[1].txt -> TrackingCookie.Esomniture : Cleaned.
    C:\Documents and Settings\user\Cookies\user@e-2dj6wjlowkczgap.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned.
    C:\Documents and Settings\user\Cookies\user@adopt.euroclick[2].txt -> TrackingCookie.Euroclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq8E.tmp -> TrackingCookie.Falkag : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq45.tmp -> TrackingCookie.Fastclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq46.tmp -> TrackingCookie.Fastclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq47.tmp -> TrackingCookie.Fastclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq48.tmp -> TrackingCookie.Fastclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq15.tmp -> TrackingCookie.Gator : Cleaned.
    C:\Documents and Settings\user\Cookies\user@ehg-dig.hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned.
    C:\Documents and Settings\user\Cookies\user@hitbox[1].txt -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq2.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq43.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq44.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq49.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4A.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4B.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4C.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4D.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4E.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq4F.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq50.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq51.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq52.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq53.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq54.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq55.tmp -> TrackingCookie.Hitbox : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq56.tmp -> TrackingCookie.Hitslink : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq57.tmp -> TrackingCookie.Hitslink : Cleaned.
    C:\Documents and Settings\user\Cookies\user@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq5A.tmp -> TrackingCookie.Mediaplex : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq5B.tmp -> TrackingCookie.Mediaplex : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq5C.tmp -> TrackingCookie.Mediaplex : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq5D.tmp -> TrackingCookie.Mediaplex : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq5E.tmp -> TrackingCookie.Mediaplex : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq5F.tmp -> TrackingCookie.Mediaplex : Cleaned.
    C:\Documents and Settings\user\Cookies\user@ads.pointroll[2].txt -> TrackingCookie.Pointroll : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq61.tmp -> TrackingCookie.Pointroll : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq97.tmp -> TrackingCookie.Pointroll : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq99.tmp -> TrackingCookie.Pointroll : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq37.tmp -> TrackingCookie.Pro-market : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq62.tmp -> TrackingCookie.Qksrv : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq63.tmp -> TrackingCookie.Qksrv : Cleaned.
    C:\Documents and Settings\user\Cookies\user@questionmarket[2].txt -> TrackingCookie.Questionmarket : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq64.tmp -> TrackingCookie.Questionmarket : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq65.tmp -> TrackingCookie.Questionmarket : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq66.tmp -> TrackingCookie.Questionmarket : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq67.tmp -> TrackingCookie.Questionmarket : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq6A.tmp -> TrackingCookie.Realtracker : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq6B.tmp -> TrackingCookie.Revenue : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq6C.tmp -> TrackingCookie.Revenue : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq8F.tmp -> TrackingCookie.Revenue : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq3F.tmp -> TrackingCookie.Ru4 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq40.tmp -> TrackingCookie.Ru4 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq41.tmp -> TrackingCookie.Ru4 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq42.tmp -> TrackingCookie.Ru4 : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq2B.tmp -> TrackingCookie.Serving-sys : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq71.tmp -> TrackingCookie.Serving-sys : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq72.tmp -> TrackingCookie.Serving-sys : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq73.tmp -> TrackingCookie.Serving-sys : Cleaned.
    C:\Documents and Settings\user\Cookies\user@adopt.specificclick[2].txt -> TrackingCookie.Specificclick : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq1A.tmp -> TrackingCookie.Specificpop : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq74.tmp -> TrackingCookie.Statcounter : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq9A.tmp -> TrackingCookie.Statcounter : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq76.tmp -> TrackingCookie.Tacoda : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq9B.tmp -> TrackingCookie.Tacoda : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq77.tmp -> TrackingCookie.Trafficmp : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq90.tmp -> TrackingCookie.Trafficmp : Cleaned.
    C:\Documents and Settings\user\Cookies\user@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq78.tmp -> TrackingCookie.Tribalfusion : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq79.tmp -> TrackingCookie.Tribalfusion : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq7A.tmp -> TrackingCookie.Valueclick : Cleaned.
    C:\Documents and Settings\user\Cookies\user@statse.webtrendslive[2].txt -> TrackingCookie.Webtrendslive : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq7B.tmp -> TrackingCookie.Webtrendslive : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq7C.tmp -> TrackingCookie.Webtrendslive : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq7D.tmp -> TrackingCookie.Webtrendslive : Cleaned.
    C:\Documents and Settings\user\Cookies\user@ad.yieldmanager[3].txt -> TrackingCookie.Yieldmanager : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq16.tmp -> TrackingCookie.Yieldmanager : Cleaned.
    C:\Documents and Settings\user\Cookies\user@zedo[1].txt -> TrackingCookie.Zedo : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq85.tmp -> TrackingCookie.Zedo : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq86.tmp -> TrackingCookie.Zedo : Cleaned.
    C:\Program Files\Yahoo!\YPSR\Quarantine\ppq87.tmp -> TrackingCookie.Zedo : Cleaned.


    ::Report end

    New HijackThis.log:
    Logfile of HijackThis v1.99.1
    Scan saved at 7:17:51 PM, on 01/11/07
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\brsvc01a.exe
    C:\WINDOWS\system32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    C:\PROGRA~1\YAHOO!\YOP\yop.exe
    C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
    C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 15\minimavis.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\Program Files\TrueAssistant\TrueAssistant.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    C:\Documents and Settings\user\Desktop\SpywareStuff\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\PROGRA~1\YAHOO!\common\YIeTagBm.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printra y.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\YAHOO!\YOP\yop.exe /autostart
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\RunOnce: [CQC3INST] cqc3instnt -r
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
    O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
    O4 - Global Startup: Personal Coach.lnk = ?
    O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
    O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbcyahoo/TrueInstallSBC.exe
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

    No improvement in system performance. Opening a new Internet Explorer 7 window is very slow. Opening an unread email is slow. Navigating the Start->All Programs cascading menues is very slow.

    Thanks,

  • #6
    phast2 is offline Full Member
    Hi again. I appreciate your help on all of this, but I'm still waiting for a reply to my previous post. I just want to be sure that this thread is going somewhere in a methodical fashion. (Believe me, I understand you are doing this for free, and I do sincerely appreciate it. You have also been great at helping me twice in the past.)

    The latest report from my sister-in-law (whose computer is the subject of this thread) is that {{{somehow}}} Internet Explorer 7 has {{{magically}}} disappeared from her system, and Internet Explorer 6 has reappeared. I was personally there for the "Windows Update" that recommended IE 7, and I personally performed the install, followed by a system restart, etc. That process appeared to go just fine and I personally saw IE 7 running as her new browser. I guess I'll have to find out if she has been messing with the Windows XP "System Restore" feature?

    (I have also since done the "Windows Update" to IE 7 on my own system and everything is fine so far.)

    Anyway, thanks again, and I hope to hear back from you soon.

  • #7
    VopThis is offline Senior Member (Canada)
    Sorry for the delays - have had house issues (freezing pipes and furnance issues) and did manage to miss several ongoing threads, etc.

    Internet Explorer 7 has {{{magically}}} disappeared from her system, and Internet Explorer 6 has reappeared
    The most common reason for such an occurance would be reverting back to a prior 'restore point' either by the user or otherwise.

    Please post the latest HJT LOG and state any details regarding any other current issues.

  • #8
    phast2 is offline Full Member
    Hi. Wow! I didn't get an e-mail notification of your last reply 6 days ago, but I finally decided to come here to check the thread, anyway. So now I'm "behind the curve"! I'll have her run another HJT scan and send me the latest log file. She finally told me that she did reboot her system one time awhile back and it said the system was unstable and reverted her back to a previous restore point. So, that does explain the disappearing IE7 issue. I'll post a log soon. Thanks again.

  • #9
    phast2 is offline Full Member
    Below is the latest HJT log. I was on her system last night and ran the scan. Basically, the system is just "dog slow." Since she has AT&T Yahoo DSL (formerly SBC Yahoo DSL), when a new IE6 window is opened up, it takes forever to open, and it opens up as some sort of "special" Yahoo DSL browser window. (I don't really know how all of that works but, I assume, it is starting up some sort of "customized" IE6 browser for Yahoo DSL.)

    From within this browser window, she can open up her Yahoo DSL mail - and that is also very slow in starting up.

    Also, just clicking on Start->All Programs and trying to navigate anywhere through the cascading menues is a very slow process.

    Another possible clue is that she showed me where running Task Manager->Performance will sometimes (but not always) show the CPU Usage at 100%. Clicking then to Task Manager->Processes shows the System Idle Process is sometimes taking up around 80-some% of the CPU, instead of more like 95+% (like my system is doing right now, and which I assume is normal). When I looked at it yesterday, I didn't see any other single Process that was taking up anything more significant than maybe 2% CPU on her system.

    She also says that about a month or two ago, when these problems first started, she had tried to configure Microsoft Outlook to be her e-mail client, instead of the Yahoo DSL mail thing. She wasn't successful in setting up MS Outlook for that, but she thinks her system problems started right after she tried. I tried checking that out and found out that she has MS Office 2000, which, from what I could gather, supposedly doesn't support setting up Outlook as a "POP3" mail client, anyway. (Unfortunately, I'm not an expert on Windows programming and configuration stuff - I'm a Unix guy myself.)

    I'm just about ready to try one of the following things:

    1. Go into her System Tools->System Restore option and see if I can revert her back to a restore point from a couple of months ago, hopefully to a time before she started experiencing problems.

    2. Uninstall her Office 2000. I have Office 2003 Student/Teacher Edition and can, from what I gather, legally install it on 2 additional PCs.

    3. Reload her entire system. She has the Windows XP disks. I can save off all of her important data on my portable external hard drive. The only trick is that she does tax preparation as a sideline, and she has several prior year versions of TurboTax and/or TaxCut software loaded on her system, and she doesn't know if she will be able to reload everything she needs if I reload her Windows XP from scratch. I assume that if I reload her Windows XP - even if I pick the option that says to preserve all of her data files - that it will still wipe out any installed programs, right? -- or at least wipe them out to the point that they would all have to be installed again? Of course, I would prefer to reformat her entire C: drive and do a complete reload of her system from scratch, anyway.

    Anyway, here's the latest HJT log. Any advice you can give me on how to proceed is greatly appreciated.
    Logfile of HijackThis v1.99.1
    Scan saved at 9:39:25 PM, on 01/26/07
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\brsvc01a.exe
    C:\WINDOWS\system32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    C:\PROGRA~1\YAHOO!\YOP\yop.exe
    C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
    C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 15\minimavis.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\Program Files\TrueAssistant\TrueAssistant.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
    C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    C:\Documents and Settings\user\Desktop\SpywareStuff\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\PROGRA~1\YAHOO!\common\YIeTagBm.dll
    O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printra y.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\YAHOO!\YOP\yop.exe /autostart
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\RunOnce: [CQC3INST] cqc3instnt -r
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
    O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
    O4 - Global Startup: Personal Coach.lnk = ?
    O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
    O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\YAHOO!\common\yiesrvc.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbcyahoo/TrueInstallSBC.exe
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

  • #10
    VopThis is offline Senior Member (Canada)
    Save 20% on AVG Internet Security 2012 Suite!
    There are still no obvious issues evident in the latest HijackThis LOG.


    2. Uninstall her Office 2000.
    I use Office 2000 and Outlook does support POP3. You just need the correct instructions from the ISP to make it happen. I am using Outlook 2000 as we speak. Potentially, something really got corrupted when the user attempted to change email client.


    3. Reload her entire system.
    All applications need to be re-identified to the system via reinstallation. Make sure the PC has sufficient RAM - a minimum of 1GB.



    I would suggest you first try a suitable restore point, if available.

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