a while back avg resident sheild found a virus called ToshibaLan.exe. it gave me the options of healing it or moving it to the vault so i clicked on heal it then came up with an error message that said access is denied so i clicked move to vault but the same thing happened. the same day spyware doctor brought up a blank window that said at the top "spyware doctor has encounted an error". avg said the virus was a trojan horse generic2 so i googled it. it came up with avg forum on which somebody said it could be got rid of with hijack this so i googled hijack this but internet explorer closed automaticaly. i tried again but the same thing happened. i typed merlin.org in the address bar but the same thing happened. so i downloaded it on a friends computer put it on a memory stick i put it on my computer and it loaded fine i ran a scan and this came up:
F2 - REG:system.ini: UserInit=d:\windows\system32\userinit.exe,"d:\wind ows\toshibalan.exe",
so i got hijack this to fix it. but spyware doctor keeps bringing up the error message.
i would greatly apreciate any help that anybody can give me.
Thanks.

Please disable the ‘active protection’ components of the following application(s), as it/they may hinder the removal of some entries. Otherwise, certain cleaning attempts may be wrongly recognized and blocked as hijacking attempts or other potentially inappropriate behavior. You can re-enable such tools after your computer is clean.


Disable Spyware Doctor

1. Click the Spyware Doctor icon in the System Tray.
2. Click Settings.
3. Click Startup Settings under Pick a Category.
4. Uncheck Run at Windows startup.
5. Click Apply and Exit Spyware Doctor.

Fix your ToshibaLan entry again in HijackThis. If that does not completely resolve your issues post a current HijackThis LOG for review.

the toshibalan entry does not come up any more in hijack this since i fixed it here is my current hijack this log:
Logfile of HijackThis v1.99.1
Scan saved at 2:26:28 PM, on 17/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Windows Defender\MsMpEng.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Ahead\InCD\InCDsrv.exe
D:\WINDOWS\system32\ZoneLabs\vsmon.exe
D:\WINDOWS\system32\spoolsv.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\WINDOWS\System32\cisvc.exe
D:\WINDOWS\System32\inetsrv\inetinfo.exe
D:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
D:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
D:\Program Files\Prevx1\PXAgent.exe
D:\Program Files\Spyware Doctor\sdhelp.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\UPHClean\uphclean.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\ctfmon.exe
D:\WINDOWS\system32\DllHost.exe
D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA DE.EXE
D:\Program Files\Ahead\InCD\InCD.exe
D:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
D:\WINDOWS\system32\wuauclt.exe
D:\Program Files\Browser MOUSE\mouse32a.exe
D:\Program Files\Muiltmedia keyboard Utility\1.3\KbdAp32A.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
D:\WINDOWS\system32\atiptaxx.exe
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\Windows Defender\MSASCui.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Google\Google Talk\googletalk.exe
D:\Program Files\Microsoft Location Finder\LocationFinder.exe
D:\Program Files\Spyware Doctor\swdoctor.exe
D:\Program Files\Windows Media Player\WMPNSCFG.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\WINDOWS\system32\cidaemon.exe
D:\WINDOWS\system32\cidaemon.exe
D:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
D:\Program Files\Internet Explorer\iexplore.exe
D:\Documents and Settings\Robin\My Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.eircom.net/html/eircomto...gle/index.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://home.eircom.net/html/eircomto...gle/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://home.eircom.net/html/eircomto...gle/index.html
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {9E6DDC3D-471B-0BAE-C649-1CF4E81D3750} - D:\WINDOWS\nnobq1.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: eircom net - {4E7BD74F-2B8D-469E-C6F3-F06FA69CBF7D} - D:\WINDOWS\DOWNLO~1\eircomt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - D:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [EPSON Stylus DX4800 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA DE.EXE /P26 "EPSON Stylus DX4800 Series" /O6 "USB001" /M "Stylus DX4800"
O4 - HKLM\..\Run: [InCD] D:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] D:\Program Files\Browser MOUSE\mouse32a.exe
O4 - HKLM\..\Run: [FLMK08KB] D:\Program Files\Muiltmedia keyboard Utility\1.3\KbdAp32A.exe
O4 - HKLM\..\Run: [PCLEPCI] D:\PROGRA~1\Pinnacle\PPE\ppe.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVG7_CC] D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Zone Labs Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Windows Defender] "D:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [EPSON Stylus DX4800 Series (Copy 1)] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA DE.EXE /P35 "EPSON Stylus DX4800 Series (Copy 1)" /O6 "USB002" /M "Stylus DX4800"
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "D:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB0_0_0 -reboot 1
O4 - HKCU\..\Run: [PnPUI Registrator] D:\Program Files\Common Files\Sitecom Shared\PnP Universal Installer\PnPUIReg.exe -s
O4 - HKCU\..\Run: [EPSON Stylus DX4800 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA DE.EXE /P26 "EPSON Stylus DX4800 Series" /M "Stylus DX4800" /EF "HKCU"
O4 - HKCU\..\Run: [googletalk] "D:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - HKCU\..\Run: [Microsoft Location Finder] "D:\Program Files\Microsoft Location Finder\LocationFinder.exe"
O4 - HKCU\..\Run: [WMPNSCFG] D:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Yahoo! Widget Engine.lnk = D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
O8 - Extra context menu item: &Windows Live Search - res://D:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://D:\Program Files\Windows Live Toolbar\Components\en-ie\msntabres.dll.mui/229?5fde5e9ab97141ec8ea940a0ef332ac7
O8 - Extra context menu item: Open in new foreground tab - res://D:\Program Files\Windows Live Toolbar\Components\en-ie\msntabres.dll.mui/230?5fde5e9ab97141ec8ea940a0ef332ac7
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - D:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.google.ie
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10...I.cab46479.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {339234B4-4E14-4280-B8B4-8BAE5AF99063} (Chess Object) - http://zone.msn.com/bingame/zpagames...p.cab48295.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10...y.cab32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10...t.cab32846.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1155308403314
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/def...jolauncher.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: {BE833F39-1E0C-468C-BA70-25AAEE55775E} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10...y.cab41227.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/def...ebLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingam...loader_v10.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - D:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - D:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - D:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - D:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DL L
O20 - AppInit_DLLs: \\?\D:\WINDOWS\con.zml
O20 - Winlogon Notify: WB - D:\PROGRA~1\OBJECT~1\WINDOW~1\fastload.dll
O20 - Winlogon Notify: WgaLogon - D:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - D:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - Unknown owner - D:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - D:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - D:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - D:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - D:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - D:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Prevx Agent (PREVXAgent) - Unknown owner - D:\Program Files\Prevx1\PXAgent.exe" -f (file missing)
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - D:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - D:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - D:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Unknown owner - D:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - D:\WINDOWS\system32\ZoneLabs\vsmon.exe

Thanks for your help.

Read over the following directions. Ask if anything appears unclear to you.



Clean out TEMPORARY FILES procedures:
To clean your temp folder, recycle bin, etc..please download this free tool:

CCleaner http://www.ccleaner.com/downloadbuilds.asp

Install Options:

• Don't install any Toolbars, or other programs, should it ask you!
• Just uncheck the option of installing the Yahoo toolbar.

It will put a shortcut on your Desktop.

Do not run CCleaner until requested later.





We will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet. Accordingly, it is probably a good idea to print out the following directions or copy them to a text file on your desktop using NOTEPAD. Read these instructions carefully and feel free to ask if you're unsure about anything.

SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:

O2 - BHO: Class - {9E6DDC3D-471B-0BAE-C649-1CF4E81D3750} - D:\WINDOWS\nnobq1.dll (file missing)

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingam...loader_v10.cab

O20 - AppInit_DLLs: \\?\D:\WINDOWS\con.zml

Make sure that all browser windows and internet links are closed, even this one!
CLICK ’FIX CHECKED’ with HijackThis.



HIDDEN FILES: To make sure you can see all hidden files, please follow the directions here

SAFEMODE: Boot into safe mode by tapping the F8 key at restart and choosing 'safe mode' menu option (explained here if needed).



Delete TEMPORARY FILES: Now, use CCleaner to hunt down the most common temporary file locations and the temporary file clutter contained therein (and of possible malware hiding places):

Run CCleaner .

FIRST-TIME USE:
Select the ‘Options’ BUTTON option (top LEFT), ‘Advanced’ BUTTON, and then UNCHECK the ‘Only delete files in Windows Temp Folders older than 48 hours’.

Select the ‘Cleaner’ BUTTON option (top LEFT), if not already selected. Use the ’Windows’ TAB up front by default.

• Uncheck ‘Cookies’ option (advisable)
• Optionally, Uncheck ‘Recently Typed URLs’ option (potentially still useful)
• Click the ‘Analyse’ button.
• Thereafter, click ‘Run Cleaner’ after you have reviewed what it proposes to clean.

***** Clean out the Recycle Bin for items removed below, ONLY once you have regained the full functional use of your PC.




Navigate to these files or folders using Windows Explorer (OR Start -> Search) and delete (if present):


DELETE FILES:

con.zml (D:\WINDOWS\con.zml?)




POST A REVISED HIJACKTHIS LOG for review:
Reboot and post a new HijackThis log with any feedback as appropriate - how things are now behaving: any new or remaining apparent issues.

i fixed what you told me to in hijackthis but an error message appeared which said:
An unexpected error has occurred at procedure: modBackup_MakeBackup(sItem=O20 - AppInit_DLLs: \\?\D:\WINDOWS\con.zml)
Error #5 - Invalid procedure call or argument

Please email me at merijn@spywareinfo.com, reporting the following:
* What you were trying to fix when the error occurred, if applicable
* How you can reproduce the error
* A complete HijackThis scan log, if possible

Windows version: Windows NT 5.01.2600
MSIE version: 7.0.5730.11
HijackThis version: 1.99.1

This message has been copied to your clipboard.
Click OK to continue the rest of the scan.

i ran hijackthis again and they all seemed to have gone this is my new hijackthis log:


Logfile of HijackThis v1.99.1
Scan saved at 3:27:14 PM, on 31/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Windows Defender\MsMpEng.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Ahead\InCD\InCDsrv.exe
D:\WINDOWS\system32\ZoneLabs\vsmon.exe
D:\WINDOWS\system32\spoolsv.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\WINDOWS\System32\cisvc.exe
D:\WINDOWS\System32\inetsrv\inetinfo.exe
D:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
D:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
D:\Program Files\Prevx1\PXAgent.exe
D:\Program Files\Spyware Doctor\sdhelp.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\UPHClean\uphclean.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\ctfmon.exe
D:\WINDOWS\system32\DllHost.exe
D:\WINDOWS\system32\wuauclt.exe
D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA DE.EXE
D:\Program Files\Ahead\InCD\InCD.exe
D:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
D:\Program Files\Browser MOUSE\mouse32a.exe
D:\Program Files\Muiltmedia keyboard Utility\1.3\KbdAp32A.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
D:\WINDOWS\system32\atiptaxx.exe
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Google\Google Talk\googletalk.exe
D:\Program Files\Spyware Doctor\swdoctor.exe
D:\Program Files\Windows Media Player\WMPNSCFG.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
D:\WINDOWS\system32\cidaemon.exe
D:\WINDOWS\system32\cidaemon.exe
D:\Documents and Settings\Robin\My Documents\hijackthis\HijackThis.exe
D:\WINDOWS\notepad.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\WINDOWS\system32\taskmgr.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.eircom.net/html/eircomto...gle/index.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://home.eircom.net/html/eircomto...gle/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://home.eircom.net/html/eircomto...gle/index.html
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: eircom net - {4E7BD74F-2B8D-469E-C6F3-F06FA69CBF7D} - D:\WINDOWS\DOWNLO~1\eircomt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - D:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [EPSON Stylus DX4800 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA DE.EXE /P26 "EPSON Stylus DX4800 Series" /O6 "USB001" /M "Stylus DX4800"
O4 - HKLM\..\Run: [InCD] D:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] D:\Program Files\Browser MOUSE\mouse32a.exe
O4 - HKLM\..\Run: [FLMK08KB] D:\Program Files\Muiltmedia keyboard Utility\1.3\KbdAp32A.exe
O4 - HKLM\..\Run: [PCLEPCI] D:\PROGRA~1\Pinnacle\PPE\ppe.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVG7_CC] D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Zone Labs Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Windows Defender] "D:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [EPSON Stylus DX4800 Series (Copy 1)] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA DE.EXE /P35 "EPSON Stylus DX4800 Series (Copy 1)" /O6 "USB002" /M "Stylus DX4800"
O4 - HKLM\..\Run: [Corel Photo Downloader] D:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "D:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB0_0_0 -reboot 1
O4 - HKCU\..\Run: [PnPUI Registrator] D:\Program Files\Common Files\Sitecom Shared\PnP Universal Installer\PnPUIReg.exe -s
O4 - HKCU\..\Run: [EPSON Stylus DX4800 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA DE.EXE /P26 "EPSON Stylus DX4800 Series" /M "Stylus DX4800" /EF "HKCU"
O4 - HKCU\..\Run: [googletalk] "D:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - HKCU\..\Run: [Microsoft Location Finder] "D:\Program Files\Microsoft Location Finder\LocationFinder.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "D:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [WMPNSCFG] D:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Yahoo! Widget Engine.lnk = D:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
O8 - Extra context menu item: &Windows Live Search - res://D:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://D:\Program Files\Windows Live Toolbar\Components\en-ie\msntabres.dll.mui/229?5fde5e9ab97141ec8ea940a0ef332ac7
O8 - Extra context menu item: Open in new foreground tab - res://D:\Program Files\Windows Live Toolbar\Components\en-ie\msntabres.dll.mui/230?5fde5e9ab97141ec8ea940a0ef332ac7
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - D:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.google.ie
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10...I.cab46479.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {339234B4-4E14-4280-B8B4-8BAE5AF99063} (Chess Object) - http://zone.msn.com/bingame/zpagames...p.cab48295.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10...y.cab32846.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10...t.cab32846.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1155308403314
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/def...jolauncher.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: {BE833F39-1E0C-468C-BA70-25AAEE55775E} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10...y.cab41227.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/def...ebLauncher.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - D:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - D:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - D:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - D:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DL L
O20 - Winlogon Notify: WB - D:\PROGRA~1\OBJECT~1\WINDOW~1\fastload.dll
O20 - Winlogon Notify: WgaLogon - D:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - D:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - Unknown owner - D:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - D:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - D:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - D:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - D:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - D:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - D:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)
O23 - Service: Prevx Agent (PREVXAgent) - Unknown owner - D:\Program Files\Prevx1\PXAgent.exe" -f (file missing)
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - D:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - D:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - D:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Unknown owner - D:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - D:\WINDOWS\system32\ZoneLabs\vsmon.exe



i havent run ccleaner yet because i wasnt sure what that error message meant
Thanks very much for all your help.

An unexpected error has occurred at procedure:

That is a message from the developer of 'HijackThis' which could be useful feedback to him in making the tool better.


Nevertheless, the line in question is no longer present.



CCleaner is a very safe process to run and as such it was not necessary to hold off for the above error message.

i ran ccleaner. it worked perfectly. and found con.zml and tried to delete it but it said: "Cannot delete con: Cannot find the specified file. Make sure you specify the correct path and file name."
Thanks again for all your help.

i managed to delete con.zml using the shredder function of spybot search and destroy
thanks again for all your help