hi, i need some help really bad

  1. 22-11-2006  #1
    souljah420
    souljah420 is offline Newbie

    hi, i need some help really bad

    hello all, my problems liek this, for awhile now my cvomputer has been getting these error reports saying that there's a problem with kernel32.dll and when i hit close to close it, it restarts explorer.exe. and starts the same process over again, so i just hide the error report in the corner. i've tried alot to get rid of this prolem but it wont go away, can anyone help me? here's my hijackthis log


    im running windows xp.


    Logfile of HijackThis v1.99.1
    Scan saved at 5:05:43 AM, on 11/22/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\System32\dwwin.exe
    C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Owner\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://rotten.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = :0
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O3 - Toolbar: Metacrawler - {AACBDEE8-0813-4308-8121-94CB60848B2C} - C:\Program Files\MetacrawlerToolbar\insptbar.dll
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O8 - Extra context menu item: Metacrawler Cursor Search - C:\Documents and Settings\All Users\Application Data\Infospace\MetacrawlerToolbar\contextsearch.ht m
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab
    O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    thanks a bunch``souljah
    Last edited by souljah420; 22-11-2006 at 02:05 PM. Reason: forgot some stuff

  3. 24-11-2006  #2
    souljah420
    souljah420 is offline Newbie
    you wont even help someone who WAS trying to be nice just cuz ima noob
  4. 25-11-2006  #3
    VopThis
    VopThis is offline Senior Member (Canada)
    Save 20% on AVG Internet Security 2012 Suite!
    PLease be advised that we hardly ever miss anyone. There may be delays especially if there are missing pieces or if one of us is absent for several days and/or is really tied up with other ongoing posts at that time.



    Your HijackThis (HJT) log does not show an active antivirus (AV) tool running (avgcc.exe). Was HJT run in 'SAFE MODE' - that is one short LOG? Please ensure that you run a complete scan with the latest definitions and that your AV tool remains active at all times.



    Clean out TEMPORARY FILES procedures:
    To clean your temp folder, recycle bin, etc..please download this free tool:

    CCleaner http://www.ccleaner.com/downloadbuilds.asp

    Install Options:
    • Don't install any Toolbars, or other programs, should it ask you!
    • Just uncheck the option of installing the Yahoo toolbar.

    It will put a shortcut on your Desktop.

    Do not run CCleaner until requested later.




    Run CCleaner in SAFE MODE (reboot tapping the F8 key after the beep).
    Select the ‘Cleaner’ BUTTON option (top LEFT), if not already selected. Use the ’Windows’ TAB up front by default.
    • Uncheck ‘Cookies’ option (advisable)
    • Optionally, Uncheck ‘Recently Typed URLs’ option (potentially still useful)
    • Click the ‘Analyse’ button.
    • Thereafter, click ‘Run Cleaner’ after you have reviewed what it proposes to clean.




    REBOOT.

    You are not running HijackThis (HJT) from a desired location. You really need to setup a dedicated folder for HJT items – to avoid horrible clutter and/or potential lost backup issues.

    It's best that the HijackThis tool NOT be located in its current location (particularly on your Desktop or in a TEMP folder). This way you can more easily undo any changes if something goes wrong.
    • Create a new folder in your C: Drive.
    • Name the FOLDER HijackThis (or HJT) such as C:\Program Files\HijackThis or C:\HJT and move the HijackThis.exe file into it.
    • Run HJT from there (and revise your shortcut accordingly).





    Run missing 'READ FIRST Procedures' found here:
    http://www.d-a-l.com/help/showthread.php?t=32403





    We will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet. Accordingly, it is probably a good idea to print out the following directions or copy them to a text file on your desktop using NOTEPAD. Read these instructions carefully and feel free to ask if you're unsure about anything.




    Download and install AVG Anti-Spyware 7.5 (AVG AS - formally known as Ewido anti-spyware 4.0 - uninstall any previous version first).
    • Click the Download BUTTON. On the next page click the Download now BUTTON.
    • Save and then install (Run) from the save location.
    • Open/Run AVG Anti-Spyware
    • Wait a few moments and AVG Anti-Spyware should Auto update itself (note date of last update). If it doesn't update, click the update ICON at top of screen:

    • Click on the Update now LINK at the top of the window
      • Click on the Start update button
      • Wait for the update to download and install
  5. This is very important to get the LATEST updates.
  6. Click on the Status ICON
    • Under "Your computers Security"
      Click change status on Resident shield to inactive (ONLY consider activation of that feature once you are clean)
  7. Click on the Scanner ICON at the top of the window
  8. Click on the Settings tab then select Recommended Actions and choose Quarantine
  9. When updating has finished. Close AVG Anti-Spyware.



    10. We will be using this tool in a later step.




    Reboot your computer in Safe Mode.
    • If the computer is running, shut down Windows, and then turn off the power.
    • Wait 30 seconds, and then turn the computer on.
    • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    • Ensure that the Safe Mode option is selected.
    • Press Enter. The computer then begins to start in Safe mode.
    • Login on your usual account.
    ______________________________


    Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware , and run a full scan:
    • Click on the default Status ICON and select the Scan now LINK.

      OR

    • Click on the Scanner ICON . Select the Scan TAB.

      • Select Complete System Scan. AVG Anti-Spyware will now begin to scan your system.

    • If AVG Anti-Spyware finds anything it will list them in the Preview WINDOW:
      • Make sure that Set all elements to: shows Quarantine, if not click on the link and choose Quarantine from the popup menu.
      • Select Apply all actions at the bottom of the window (and the items found will be quarantined – and recoverable, if any items are needed back).

    • When the scan has completed, click on the Save Scan Report button and save the scan to your Desktop where it can be easily found.
    • Copy and paste the AVG Anti-Spyware scan results into your next post.
    • Close AVG Anti-Spyware.




    POST A REVISED HIJACKTHIS LOG for review:
    Reboot and post a new HijackThis log with any feedback as appropriate - how things are now behaving: any new or remaining apparent issues.
Last edited by VopThis; 25-11-2006 at 09:55 PM.
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