WE do not generally suggest running that portion of the tool unless there are rare extenuating circumstances. It could otherwise create the occasional unexpected problems.What about running Issues in ccleaner?
You don't need to do anything to those files directly. The download is a self-extracting file that creates the needed files where they need to be. Fixwareout should now run - did you try running it? It could be a very critical cleanup step to ensure your PC's health.Also, unzipped the 3 xphome files from the site you noted, but having a hard time doing anything with it. Apparantly I also need winzip? Tried to download winzip from winzip.com but still unable to run Winzip. Bottom line is I don't think I resolved (added) the missing file.
That is a legitimate tool possibly suppllied by your ISP. A 'file missing' label does not necessarily guarantee a missing file in a 'O23' process. Is the 'GhostSurf 2005' FOLDER empty?What's with the last entry in the log below? No idea what ghost surf 2005 is.Would love to bag that also if I can.
Please run one more scan and then tell us how your PC is doing:
We will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet. Accordingly, it is probably a good idea to print out the following directions or copy them to a text file on your desktop using NOTEPAD. Read these instructions carefully and feel free to ask if you're unsure about anything.
Download and install AVG Anti-Spyware 7.5 (AVG AS - formally known as Ewido anti-spyware 4.0 - uninstall any previous version first).
- Click the Download BUTTON. On the next page click the Download now BUTTON.
- Save and then install (Run) from the save location.
- Open/Run AVG Anti-Spyware
- Wait a few moments and AVG Anti-Spyware should Auto update itself (note date of last update). If it doesn't update, click the update ICON at top of screen:
- Click on the Update now LINK at the top of the window
- Click on the Start update button
- Wait for the update to download and install
- This is very important to get the LATEST updates.
- Click on the Status ICON
- Under "Your computers Security"
Click change status on Resident shield to inactive (ONLY consider activation of that feature once you are clean)- Click on the Scanner ICON at the top of the window
- Click on the Settings tab then select Recommended Actions and choose Quarantine
- When updating has finished. Close AVG Anti-Spyware.
We will be using this tool in a later step.
Reboot your computer in Safe Mode.______________________________
- If the computer is running, shut down Windows, and then turn off the power.
- Wait 30 seconds, and then turn the computer on.
- Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
- Ensure that the Safe Mode option is selected.
- Press Enter. The computer then begins to start in Safe mode.
- Login on your usual account.
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware , and run a full scan:
- Click on the default Status ICON and select the Scan now LINK.
OR
- Click on the Scanner ICON . Select the Scan TAB.
- Select Complete System Scan. AVG Anti-Spyware will now begin to scan your system.
- If AVG Anti-Spyware finds anything it will list them in the Preview WINDOW:
- Make sure that Set all elements to: shows Quarantine, if not click on the link and choose Quarantine from the popup menu.
- Select Apply all actions at the bottom of the window (and the items found will be quarantined – and recoverable, if any items are needed back).
- When the scan has completed, click on the Save Scan Report button and save the scan to your Desktop where it can be easily found.
- Copy and paste the AVG Anti-Spyware scan results into your next post.
- Close AVG Anti-Spyware.
REBOOT and Post your latest HijackThis log. And, let us know how your PC is now behaving – any changes in behavior.
