extremely high memory usage without cpu usage

  1. #1
    derfasaurus is offline Newbie

    extremely high memory usage without cpu usage

    for the past week or so my computer has been acting strangely. to give you an idea, currently:
    ram vram
    firefox 92meg 81meg
    adaware 50meg 49meg
    explorer 51meg 41meg
    svchost 26meg 24meg
    .....
    overall i am using 976 of 1719 megs of ram

    its ridiculous and my cpu usage 3-5%. i dont know whats happened. im very computer savvy but have never heard or seen anything like this. ive run avg, adaware, everything i can think of and nothing. i can only assume i have a corrupt windows file but dont know what one and really dont want to do a fresh install. any help would be awesome.

    my hijack

    Logfile of HijackThis v1.99.1
    Scan saved at 9:06:42 PM, on 10/9/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
    C:\Program Files\Sony\HotKey Utility\HKserv.exe
    C:\WINDOWS\system32\netdde.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Sony\HotKey Utility\HKWnd.exe
    C:\Program Files\Apoint\Apoint.exe
    C:\Program Files\Wallpaper Master\Wallpaper.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\Logitech\SetPoint\SetPoint.exe
    C:\Program Files\active.keys.2.02\akeys.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4ss.exe
    C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
    C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4gui.exe
    C:\WINDOWS\System32\dmadmin.exe
    C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4gui.exe
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\PROGRA~1\LAVASOFT\AD-AWA~1\AD-AWARE.EXE
    C:\Documents and Settings\Justin Fritts\Desktop\hijackthis\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O4 - HKLM\..\Run: [SonyPowerCfg] C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
    O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
    O4 - HKLM\..\Run: [AVG7_RegCleaner] C:\PROGRA~1\Grisoft\AVG7\avgregcl.exe /BOOT
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [WallpaperChanger] C:\Program Files\Wallpaper Master\Wallpaper.exe
    O4 - Startup: Shortcut to akeys.lnk = C:\Program Files\active.keys.2.02\akeys.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
    O8 - Extra context menu item: &Save Flash In This Page - C:\PROGRA~1\FLASHS~1.0\save.htm
    O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Flash with Flash Catcher - res://C:\Program Files\Common Files\justDo\IECatcher.DLL/FlashCatcher.htm
    O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Flash Saver - {09EA1F80-F40A-11D1-B792-444553540001} - C:\PROGRA~1\FLASHS~1.0\save.htm
    O9 - Extra 'Tools' menuitem: Flash Saver - {09EA1F80-F40A-11D1-B792-444553540001} - C:\PROGRA~1\FLASHS~1.0\save.htm
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Flash Catcher - {90BAE0EF-F4BF-4FAC-B2EC-2C725C34AF12} - C:\Program Files\Common Files\justDo\IECatcher.DLL (file missing)
    O9 - Extra 'Tools' menuitem: Flash Catcher - {90BAE0EF-F4BF-4FAC-B2EC-2C725C34AF12} - C:\Program Files\Common Files\justDo\IECatcher.DLL (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
    O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english...an_unicode.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{E5AEF7A9-DD23-4DFC-A06B-5DD7741EA71A}: NameServer = 68.87.85.98,68.87.69.146
    O20 - AppInit_DLLs: C:\PROGRA~1\Lavasoft\PERSON~1\wl_hook.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall 4\kpf4ss.exe
    O23 - Service: Lavasoft Personal Firewall Service (LavasoftFirewall) - Unknown owner - C:\Program Files\Lavasoft\Personal Firewall\lpfw.exe (file missing)
    O23 - Service: Norton Ghost - Unknown owner - C:\Program Files\Norton Ghost\Agent\VProSvc.exe (file missing)
    O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Windows Spooler Service - Unknown owner - C:\WINDOWS\system32\dllcache\spoolsvc.exe (file missing)



    ~derf

  2. #2
    Neal is offline Dedicated Member
    Save 20% on AVG Internet Security 2012 Suite!
    Welcome,


    Go to next site:
    http://www.virustotal.com/en/indexf.html
    On top you'll find 'Browse'
    Click the browse button and browse to next file:

    C:\WINDOWS\system32\dllcache\spoolsvc.exe

    Click open.
    Then click the 'Send' button next to it.
    This will scan the file. Please be patient.
    Once scanned, copy and paste the results as well in your next reply.



    Ewido trojan scanner was bought out by AVG and is called AVG anti-spyware, so...



    INSTRUCTIONS FOR USING AVG ANTI-SPYWARE in "NORMAL MODE"

    Download and scan with AVG Anti-Spyware
    1. After download, double click on the file to launch the install process.
    2. Choose a language, click "OK" and then click "Next".
    3. Read the "License Agreement" and click "I Agree".
    4. Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
    5. After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
    6. The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'.
    7. Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
    8. Go to Start > Run and type: services.msc

    * Press "OK".
    * Click the "Extended tab" and scroll down the list to find AVG Anti-Spyware guard.
    * When you find the guard service, double-click on it.
    * In the Properties Window > General Tab that opens, click the "Stop" button.
    * From the drop-down menu next to "Startup Type", click on "Manual".
    * Now click "Apply", then "OK" and close the Services window.

    9. Select the "Update" button and click "Start update". Wait until you see the "Update succesfull message". If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from HERE .

    Once the updates are installed do the following:
    1. Click on the "Scanner" button and choose the "Settings" tab.

    * Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
    * Under "How to Scan?" check all (default).
    * Under "Possibly unwanted software" check all (default).
    * Under "What to Scan?" make sure "Scan every file" is selected (default).
    * Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".

    2. Click the "Scan" tab to return to scanning options.
    3. Click "Complete System Scan" to start.
    4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.

    IMPORTANT! Do not save the report before you have clicked the "Apply all actions button". If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button?

    5. Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
    6. Exit AVG Anti-Spyware when done and submit the log report in your next response.

    Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. If Explorer or other programs are open during the scan that means certain files will also be in use. Some malware will insert itself and hide in areas that are "protected" by Windows when the files are being used. This can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.



    Also having two firewalls is not a good idea, conflicts will happen and security will be lowered. Might consider uninstalling one.


    New hijackthis log also. Thanks.

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