damn browser add-ons, cant remove fully(RESOLVED)

  1. #1
    tan8856 is offline Newbie

    damn browser add-ons, cant remove fully(RESOLVED)

    Hi

    I have downloaded a couple of pieces of software (Big Fish Games and GotSnipe Toolbar) which i have since decided to get rid of.

    I have uninstalled them, deleted them from add/remove, deleted them from the registry, used avast, spybot, adaware, regcleaner.... etc etc but i am still left with their names greyed out in the IE toolbar!!!

    Its annoying the hell out of me as i cant get fully rid of the damn things.

    In IE I go View... Toolbars... and I get a list of the usual toolbars plus these two greyed out. How the hell do I get completely rid of them?

    I have attached a gif with a shot of the offending items so as you know exactly what im talking about

    muchas TIA
    Attached Images

  2. #2
    tan8856 is offline Newbie
    i have just been a complete idiot and deleted 10 folders in regedit. I meant to delete unecessary values but did the entire folders instead.

    it was folders like HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\{01A2E33A-8ADA-42D1-9173-8F65149E952F}
    but obviously i dont know which ones as they are gone!

    is there any way i can get them back now? does this mean my pc will have problems?

    They were all in the folder HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\ and were add/remove programs folders

    HELP!
    Last edited by tan8856; 11-09-2006 at 08:51 PM.

  3. #3
    Neal is offline Dedicated Member
    Welcome,

    Download and install hijackthis and copy/paste into this thread and we will have a look.


    www.merijn.org/files/hijackthis_sfx.exe

  4. #4
    tan8856 is offline Newbie
    Done. Thanks.

    Logfile of HijackThis v1.99.1
    Scan saved at 21:35:35, on 11/09/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\twain_32\SiPix\SCBlink2\Srvany.exe
    C:\WINDOWS\twain_32\SiPix\SCBlink2\USBPNP.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\SiteAdvisor\SiteAdv.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.ntlworld.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.metacrawler.com/crawler?general=%s
    R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.metacrawler.com/crawler?general=%s
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by ntl:home
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea rchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Nigel\Application Data\Mozilla\Profiles\default\7js1d19n.slt\prefs.j s)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\SiteAdv.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: Big Fish Games - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - blank (file missing)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Big Fish Games - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - blank (file missing)
    O3 - Toolbar: GOTSNIPE EBAY TOOLBAR - {B63D81CF-90DC-4d13-8782-9524A2752039} - blank (file missing)
    O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\SiteAdv.dll
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
    O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.ntlworld.com/
    O16 - DPF: Yahoo! Checkers - http://download.games.yahoo.com/game...ts/y/kt3_x.cab
    O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/game...s/y/pote_x.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1148038695921
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.bigfishgames.com/online/b...ploader_v6.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: Blink2PnP - Unknown owner - C:\WINDOWS\twain_32\SiPix\SCBlink2\Srvany.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe

  5. #5
    Neal is offline Dedicated Member
    Run hijackthis and click scan button and put checks next to these:


    O2 - BHO: Big Fish Games - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - blank (file missing)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Big Fish Games - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - blank (file missing)

    O3 - Toolbar: GOTSNIPE EBAY TOOLBAR - {B63D81CF-90DC-4d13-8782-9524A2752039} - blank (file missing)

    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.bigfishgames.com/online/...aploader_v6.cab



    Nothing open but hijackthis and click on fix checked.


    Reboot

    Any better?

  6. #6
    tan8856 is offline Newbie
    Thank you so much! Those add-ons have been annoying me for ages and now they are gone!

    Great site.

  7. #7
    Neal is offline Dedicated Member
    Save 20% on AVG Internet Security 2012 Suite!
    Glad we could help.



    If you are no longer having any more trouble here is some preventative measures for you.

    Be sure to re-hide hidden files/folders if you were asked to unhide them

    Here are some preventive measures you can take to keep your computer from getting infected again. also keep all these and Ad-awareSE and SpybotS&D updated.

    http://www.d-a-l.com/help/showthread.php?t=32403

    Flush your restore points in ME and XP, by turning System Restore off and then back on.
    This will create a fresh restore point.


    Explained Here:
    Windows XP: http://vil.nai.com/vil/SystemHelpDoc...ysRestore.aspx

    Explained Here
    Microsoft ME:
    http://service1.symantec.com/SUPPORT...rc=sec_doc_nam


    RegProtect

    This small registry protection tool will save you hours of heartache by notifying you when some program good or bad is trying to access your registry.

    You have the option of allowing(good) items or blocking(bad)items.


    http://www.diamondcs.com.au/index.php?page=regprot


    To reduce the re-infection potential for malware and protect yourself against spyware, here are a few helpful suggestions:

    1. Keep Windows and Internet Explorer current with the latest critical security updates from Microsoft. This will patch many of the security holes through which attackers can gain access to your computer. You CANNOT complete this update using an alternate browser.
    http://v5.windowsupdate.microsoft.co....aspx?ln=en-us

    http://www.microsoft.com/windows/ie/default.asp


    2. Run your antivirus software regularly, and to keep its definitions up-to-date. If you are thinking about switching, there are a some good free Antivirus programs that are decent, including AVG and Avast!.
    AVG: http://free.grisoft.com/doc/1

    Avast: http://www.avast.com/eng/avast_4_home.html


    3. In addtion to using Ad-aware consider using another free malware scanning/removal program:
    Windows Defender

    http://www.microsoft.com/athome/secu...e/default.mspx


    4. Consider using a free firewall if you are not already using one. Some good free ones are:
    Kerio
    http://www.sunbelt-software.com/Kerio.cfm

    OutPost Personal Firewall:
    Outpost



    5. Consider using an alternate free browser for general web surfing but you must use IE for windows update.
    Mozilla Firefox: www.mozilla.org/products/firefox/


    6. Consider increasing your browser security by using these programs:
    SpywareGuard will protect your homepage from being hijacked: http://www.javacoolsoftware.com/spywareguard.html
    SpywareBlaster will increase browser protection by blocking Thousands of known malware sites by adding them to IE's restricted sites zone. Download it here:

    http://www.javacoolsoftware.com/spywareblaster.html


    If you use SpywareBlaster, you can also use a customblocklist to add even more entries into IE restricted sites zone. Go to this site for the current list and how to use instructions: http://customblockinglist.cjb.net/


    IE-SPYAD is similar in that it adds thousands more known malware sites to IE's restricted zone. Download it here:
    https://netfiles.uiuc.edu/ehowes/www/resource.htm


    Block access to Untrustworthy Sites

    You can prevent your computer from visiting a myriad of untrustworthy sites and ad-servers by installing a customised hosts file. One of the best available is the: MVPS Hosts File. Simply follow the instructions to install the file in the correct location. This will not only make surfing safer but will improve website load times and block popups from many of the large ad-servers.



    *Remember just like your primary anti-virus software, it is important to keep all of these programs up-to-date and use them on a regular basis. It's Free

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