Weird problem – Please Help

  1. 10-08-2006  #1
    cachemony
    cachemony is offline Newbie

    Weird problem – Please Help

    My Dell 8400 computer is randomly deleting files. They are usually some or all of the files on my desktop, but it recently began deleting any file I save to My Documents and now other areas of the computer, even my start menu. I scanned and scanned for viruses with Norton System Works, but it has not found anything ever.

    Now here is the weirdest part: We have two of these Dells in the office and after not being able to fix the problem, I switched and began using the other Dell. With this other computer I used the wireless network card from the first computer, transferred my Thunderbird email back file (which I scanned for viruses) and use the same network and access point. Other than that I was now using a totally different computer. Well, guess what. When I turned on the computer yesterday all the files on the desktop were gone. Today, even more files are gone. The only thing that was the same on the computers were my Thunderbird backup email and the same network card?!?! I am totally lost as to how to figure out what is going on here? Both computers keep deleting files almost randomly….I have no idea what’s going on?

    Please Help

    Thanks so much,

    Noah
    Last edited by cachemony; 10-08-2006 at 05:59 PM.

  3. 10-08-2006  #2
    VopThis
    VopThis is offline Senior Member (Canada)
    Save 20% on AVG Internet Security 2012 Suite!
    It is quite possible that Norton is not capable of adequately scanning (deeply enough) inside the Thunderbird internal file structure (and other lesser-known email clients) for viruses.


    I know that Kaspersky appears to have that capability (you definitely need a second opinion using an online scanning tool):

    NOTE: You may want to adjust the setup instructions given below to specifically concentrate on the email storage area.


    Please do an online scan (scan only tool) with Kaspersky WebScanner
    [Internet Explorer required]


    Click on Kaspersky Online Scanner

    You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
    • The program will launch and then begin downloading the latest definition files:
    • Once the files have been downloaded click on NEXT
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      • Scan using the following Anti-Virus database:
        - Extended (if available otherwise Standard)
      • Scan Options:
        - Scan Archives
        - Scan Mail Bases
    • Click OK
    • Now under select a target to scan:
      • Select My Computer
    • This program will start and scan your system.
    • The scan will take a while so be patient and let it run.
    • Once the scan is complete it will display if your system has been infected.
      • Now click on the Save as Text button:
    • Save the file to your desktop.
    • Copy and paste that information in your next post.
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