norton can't fix this. I need help

  1. #1
    spharm is offline Newbie

    norton can't fix this. I need help

    when i run norton 2004 antivirus scan i get bolae9in3l.ex and mtrslib2[1].js. Then
    norton says it can't delete either of these. What do i do. when i click on the adaware
    a norton site comes up but does't explain what to do. Please help


  2. #2
    Neal is offline Dedicated Member
    Save 20% on AVG Internet Security 2012 Suite!
    Welcome to DAL,


    Go to the link below and do everything there and post a hijackthis log from the link provided. Thanks.


    http://www.d-a-l.com/help/showthread.php?t=32403

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