Problem with PC crashing when running Spybot and Ad-aware

  1. #1
    graywok is offline Full Member

    Problem with PC crashing when running Spybot and Ad-aware

    Hi there again,

    You have helped me with a problem a few weeks ago and I now have my neighbours computer which has a problem where it crashes after a period of use.
    Knowing it had a virus of some description I ran a few things to start . namely HJTHIS, Ad-aware and Spybot.
    Picked up quite a bit , but now I try and run them again the pc crashes during the scan as if there is something nasty still there and when it finds it - the PC crashes.

    Also loaded AVG antivirus which cleaned trojans that looked like dialers.

    So - here is the HJTHIS log .
    Any help is again gratefully appreciated..
    Cheers again
    Graham

    Logfile of HijackThis v1.99.1
    Scan saved at 13:06:40, on 22/04/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Apoint2K\Apoint.exe
    C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
    C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    C:\WINDOWS\system32\AEIWLSTA.EXE
    C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\Apoint2K\Apntex.exe
    C:\hijackthis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...ch/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
    O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
    O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    O4 - HKLM\..\Run: [AEIWLSTA.EXE] AEIWLSTA.EXE START
    O4 - HKLM\..\Run: [AS00_Gear511] C:\Program Files\NETGEAR\WG511SCU\Utility\Gear511.exe -hide
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Startup: PalNetaware.lnk = C:\Program Files\Paltalk\pnetaware.exe
    O4 - Global Startup: Event Reminder.lnk = C:\Program Files\PrintMaster 16\pmremind.exe
    O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE


  2. #2
    Neal is offline Dedicated Member
    Save 20% on AVG Internet Security 2012 Suite!
    Welcome to DAL,


    Please create a folder on your C drive and name it HJT and move hijackthis.exe into that folder. Thanks.


    Go into add/remove program and remove:(IF FOUND)

    Gator
    Gain
    Claria


    Reboot if anything was removed.


    Please download, install, and update the NEW free version of Ewido trojan scanner:
    [*]When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
    [*]When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
    [*]From the main ewido screen, click on update in the left menu, then click the Start update button.
    [*]After the update finishes (the status bar at the bottom will display "Update successful")
    [*]Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.
    [*]If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.
    [*]When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.

    Post the log Ewido makes back here please and a new hijackthis log. Thanks.

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