Working on brothers family computer.

they are having problems when connected to the internet with accessing sites which require you to enter a username and password.

When trying to log on to MSN/ebay/yahoomail etc direct from websites goes to Page cannot be displayed etc....

When trying to log into Msn messenger from destop, signing in box appears but there is a time delay between typing and the details appearing in the messenger box, also the mouse pointer dissappears temporarily when run over the open messenger window.

Have checked all internet setting and can't see a problem - they had loads of spyware!! but I have downloaded spybot and they already had adaware (although I don't think it had been run in ages - gave them a into trouble) Have run both and also installed AVG but still not getting access to these websites.

Could someone have a look at the hiJack this log and see if anything is showing there that could be causing the problem. - Thanks

Logfile of HijackThis v1.99.1
Scan saved at 10:58:46, on 11/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\MessengerPlus! 3\MsgPlus1.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EQBranch\EQBranch.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Declan\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.d ll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Freeserve - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.d ll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus1.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [TheMonitor] C:\WINDOWS\CheckS02.exe
O4 - HKLM\..\Run: [win32080319510467] C:\WINDOWS\win32080319510467.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\system32\pshwr.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus1.exe" /WinStart
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [services32] C:\Program Files\Common Files\Windows\mc-110-12-0000122.exe
O4 - HKCU\..\Run: [EQBranch] "C:\Program Files\EQBranch\EQBranch.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O15 - Trusted Zone: http://www.miniclip.com
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/ca...C_1_0_0_44.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1096232334828
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} - http://launch.gamespyarcade.com/soft...ch/alaunch.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab34246.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/gold/default/gf.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/def...ploader_v6.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

Hi and welcome to DAL,


Step 1:


You may want to print out these instructions for reference, since you will have to restart your computer during the fix.

Please download AproposFix from here:
http://swandog46.geekstogo.com/aproposfix.exe

Save it to your desktop but do NOT run it yet.

Then please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Once in Safe Mode, please double-click aproposfix.exe and unzip it to the desktop. Open the aproposfix folder on your desktop and run RunThis.bat. Follow the prompts.

When the tool is finished, please reboot back into normal mode, and post a new HijackThis log, along with the entire contents of the log.txt file in the aproposfix folder.



Step 2:


Please download, install, and update the NEW free version of Ewido trojan scanner:
[*]When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
[*]When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
[*]From the main ewido screen, click on update in the left menu, then click the Start update button.
[*]After the update finishes (the status bar at the bottom will display "Update successful")
[*]Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.
[*]If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.
[*]When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.

Post the log Ewido makes back here please.


I need a new hijackthis log
I need log from Aproposfix log
I need log from Ewido

Thanks.

Thanks Neal, really appreciate this

here are the the apropos log and hijack log

Logfile of HijackThis v1.99.1
Scan saved at 11:42:06, on 12/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\MessengerPlus! 3\MsgPlus1.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EQBranch\EQBranch.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Declan\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.d ll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Freeserve - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.d ll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus1.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [TheMonitor] C:\WINDOWS\CheckS02.exe
O4 - HKLM\..\Run: [win32080319510467] C:\WINDOWS\win32080319510467.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\system32\pshwr.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus1.exe" /WinStart
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [services32] C:\Program Files\Common Files\Windows\mc-110-12-0000122.exe
O4 - HKCU\..\Run: [EQBranch] "C:\Program Files\EQBranch\EQBranch.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .wmv: c:\progra~1\netscape\commun~1\program\PLUGINS\npds play.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O15 - Trusted Zone: http://www.miniclip.com
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/ca...C_1_0_0_44.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1096232334828
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} - http://launch.gamespyarcade.com/soft...ch/alaunch.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab34246.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/gold/default/gf.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/def...ploader_v6.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE



and the apropos




************

Running from directory:
C:\Documents and Settings\Administrator\Desktop\aproposfix

************



Registry entries found:


************

No service found!

Removing hidden folder:
No folder found!

Deleting files:


Backing up files:
Done!

Removing registry entries:

REGEDIT4


Done!

Finished!

and finally the ewido log

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 12:26:34, 12/04/2006
+ Report-Checksum: 28560B59

+ Scan result:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\bsto-1 -> Adware.BetterInternet : Cleaned with backup
[1884] C:\Program Files\EQBranch\EQBranch.exe -> Adware.PurityScan : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@247realmedia[2].txt -> TrackingCookie.247realmedia : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@ads.pointroll[1].txt -> TrackingCookie.Pointroll : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@com[1].txt -> TrackingCookie.Com : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@fastclick[1].txt -> TrackingCookie.Fastclick : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@media.fastclick[2].txt -> TrackingCookie.Fastclick : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned with backup
C:\Documents and Settings\Declan\Cookies\declan@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned with backup
C:\Documents and Settings\Declan\Local Settings\Temp\i87.tmp -> Adware.SurfSide : Cleaned with backup
C:\Documents and Settings\Declan\Local Settings\Temp\Transpd.dll -> Adware.Agent : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@aavalue[2].txt -> TrackingCookie.Aavalue : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@adopt.euroclick[2].txt -> TrackingCookie.Euroclick : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@adopt.specificclick[2].txt -> TrackingCookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@advertising[2].txt -> TrackingCookie.Advertising : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@adviva[2].txt -> TrackingCookie.Adviva : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@as-eu.falkag[1].txt -> TrackingCookie.Falkag : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@as.casalemedia[1].txt -> TrackingCookie.Casalemedia : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@c.enhance[1].txt -> TrackingCookie.Enhance : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@e-2dj6wfligncpkao.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@e-2dj6wgkiegc5ehp.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@e-2dj6wjnywjcjglo.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@eztracks.aavalue[1].txt -> TrackingCookie.Aavalue : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@h.starware[1].txt -> TrackingCookie.Starware : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@kmpads[2].txt -> TrackingCookie.Kmpads : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@login.tracking101[1].txt -> TrackingCookie.Tracking101 : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@paypopup[1].txt -> TrackingCookie.Paypopup : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@premiumtv.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@sales.liveperson[1].txt -> TrackingCookie.Liveperson : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@stats.adbrite[1].txt -> TrackingCookie.Adbrite : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@stats1.reliablestats[1].txt -> TrackingCookie.Reliablestats : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@tacoda[2].txt -> TrackingCookie.Tacoda : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@try.starware[1].txt -> TrackingCookie.Starware : Cleaned with backup
C:\Documents and Settings\Deco\Cookies\deco@wrigley.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Program Files\EQBranch\EQBranch.exe -> Adware.PurityScan : Cleaned with backup
C:\Program Files\whInstall -> Adware.Webhancer : Cleaned with backup
C:\WINDOWS\clvjiwwj.exe -> Adware.BookedSpace : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.Downloader.Win32.PopCap.b : Cleaned with backup
C:\WINDOWS\jymcpnqi.dll -> Adware.BookedSpace : Cleaned with backup


::Report End


Hope I have done all this in the right order etc.... thanks

HI,


Go into add/remove program and remove:(IF FOUND)

Lime Wire
MessengerPlus3---if you installed with sponsors
Safe Surfing
EQBranch
game spy arcade


Go here to learn how to show hidden files/folders:

http://www.xtra.co.nz/help/0,,4155-1916458,00.html#5

Re-hide after we are done


Download Clean.bat to your desktop(Save page as or Save as): for later use to clean out your TEMPORARY and PREFETCH files.
http://www.thatcomputerguy.us/downloads/clean.bat




Please download Brute Force Uninstaller.
Unzip it to it’s own folder (c:\BFU)

RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download Alcra Remover. Save it in the folder you made earlier (c:\BFU).

Open My Computer and navigate to the c:\BFU folder. Start the Brute Force Uninstaller by doubleclicking BFU.exe

In the scriptline to execute field copy and paste c:\bfu\alcanshorty.bfu
Press execute and let it do it’s job.

Wait for the complete script execution box to pop up and press OK.
Press exit to terminate the BFU program.
Run hijackthis and put checks next to these:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com

O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus1.exe"---If you installed with sponsors, fix

O4 - HKLM\..\Run: [TheMonitor] C:\WINDOWS\CheckS02.exe
O4 - HKLM\..\Run: [win32080319510467] C:\WINDOWS\win32080319510467.exe
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\system32\pshwr.exe

O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus1.exe" /WinStart---Fix if installed with sponsors

O4 - HKCU\..\Run: [services32] C:\Program Files\Common Files\Windows\mc-110-12-0000122.exe
O4 - HKCU\..\Run: [EQBranch] "C:\Program Files\EQBranch\EQBranch.exe"
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} - http://launch.gamespyarcade.com/sof...nch/alaunch.cab


Close all open windows and click Fix Checked.



Now reboot into safe mode by tapping your F8 key upon restart and safe mode screen appears, select safe mode and press enter.


Hunt for and delete if present:

C:\Program Files\MessengerPlus! 3 < folder--If installed with sponsors
C:\WINDOWS\CheckS02.exe < file
C:\WINDOWS\win32080319510467.exe < file
C:\WINDOWS\system32\pshwr.exe < file
C:\Program Files\Common Files\Windows\mc-110-12-0000122.exe < file
C:\Program Files\EQBranch < folder
C:\Program Files\LimeWire < folder




Now run that clean batch file you created earlier, type in 'Y' a couple of times and press enter each time you type in "Y" until black box disappears.

Then:


Go to Start > Run and type: CLEANMGR.EXE and hit enter.
When prompted select the C: drive and click ok.
Check the boxes for:
Temporary Internet Files
Downloaded Program Files
Recycle Bin
Temporary Files
Click OK or Enter

Reboot

Make sure you are set to normal startup. Click Start -> Run -> Type Msconfig -> Press Enter -> make sure Startup is set to Normal Start


Post a new HJT log for further review

Hi Neal,

Have not gone any further with your last instructions as I had originally called Ntl who are service providers to see if they could also help, they got back to me this morning and we went through a few steps by entering a web address in run which took me to a page called fortify and through this reset the internet security settings - can now access all websites.

Are there still issues within the logs that need to be dealt with that I should continue with your last instructions?
What do you recommend
thanks a million

If a new hijackthis log corresponds with the last one there is lots to do.


Your choice.

Hi Neal,

Will follow thru with your instructions and post new logs. Will not be at my brothers until
weekend so will do it then. tks for help

Joyce