I got a critical error message, and now i get symantec security alerts
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Re: I got a critical error message, and now i get symantec security alerts
Startup items buried in registry:
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HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run \ {++}
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run \ {++}
"NeroFilterCheck" = "C:\WINDOWS\system32\NeroCheck.exe" ["Ahead Software Gmbh"]
"SynTPLpr" = "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" ["Synaptics, Inc."]
"SynTPEnh" = "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" ["Synaptics, Inc."]
"RemoteControl" = ""C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"" ["Cyberlink Corp."]
"IgfxTray" = "C:\WINDOWS\system32\igfxtray.exe" ["Intel Corporation"]
"HotKeysCmds" = "C:\WINDOWS\system32\hkcmd.exe" ["Intel Corporation"]
"DeadAIM" = "rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs" [MS]
"DAEMON Tools" = ""C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033" ["DT Soft Ltd."]
"WinampAgent" = "C:\Program Files\Winamp\winampa.exe" [null data]
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "Adobe PDF Reader Link Helper" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved\
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\hticons.dll" ["Hilgraeve, Inc."]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{2F603045-309F-11CF-9774-0020AFD0CFF6}" = "Synaptics Control Panel"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Synaptics\SynTP\SynTPCpl.dll" ["Synaptics, Inc."]
"{e57ce731-33e8-4c51-8354-bb4de9d215d1}" = "Universal Plug and Play Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\upnpui.dll" [MS]
"{8FF88D21-7BD0-11D1-BFB7-00AA00262A11}" = "WinAce Archiver 2.6 Context Menu Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
"{8FF88D25-7BD0-11D1-BFB7-00AA00262A11}" = "WinAce Archiver 2.6 DragDrop Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
"{8FF88D27-7BD0-11D1-BFB7-00AA00262A11}" = "WinAce Archiver 2.6 Context Menu Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
"{8FF88D23-7BD0-11D1-BFB7-00AA00262A11}" = "WinAce Archiver 2.6 Property Sheet Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{21569614-B795-46b1-85F4-E737A8DC09AD}" = "Shell Search Band"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\browseui.dll" [MS]
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\ShellExecuteHooks\
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido anti-malware\shellhook.dll" ["TODO: <Firmenname>"]
HKLM\Software\Classes\*\shellex\ContextMenuHandler s\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
ZFAdd\(Default) = "{8FF88D27-7BD0-11D1-BFB7-00AA00262A11}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
HKLM\Software\Classes\Directory\shellex\ContextMen uHandlers\
ZFAdd\(Default) = "{8FF88D27-7BD0-11D1-BFB7-00AA00262A11}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinAce\arcext.dll" ["e-merge GmbH"]
HKLM\Software\Classes\Folder\shellex\ContextMenuHa ndlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
Active Desktop and Wallpaper:
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Active Desktop is enabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\ShellState
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\Firefox Wallpaper.bmp"
Enabled Screen Saver:
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HKCU\Control Panel\Desktop\
HKCU\Software\Microsoft\Internet Explorer\Desktop\Components\0\
"SCRNSAVE.EXE" = "C:\WINDOWS\system32\ssmyst.scr" [MS]
Startup items in "Owner" & "All Users" startup folders:
-------------------------------------------------------
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]
"BigFix" -> shortcut to: "C:\Program Files\BigFix\BigFix.exe /atstartup" ["BigFix Inc."]
"Microsoft Office" -> shortcut to: "C:\Program Files\Microsoft Office\Office10\OSA.EXE -b -l" [MS]
Enabled Scheduled Tasks:
------------------------
"Norton AntiVirus - Scan my computer - Owner" -> launches: "C:\PROGRA~1\NORTON~1\NORTON~1\NAVW32.EXE /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Norton AntiVirus - Scan my computer" -> launches: "C:\PROGRA~1\NORTON~1\NORTON~1\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Norton SystemWorks One Button Checkup" -> launches: "C:\Program Files\Norton SystemWorks\OBC.exe /CUSTOM /SCHEDULE" ["Symantec Corporation"]
"Symantec Drmc" -> launches: "C:\Program Files\Common Files\Symantec Shared\SymDrmc.exe /CUSTOM /SCHEDULE" [null data]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]
Winsock2 Service Provider DLLs:
-------------------------------
Namespace Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]
Transport Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 22
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05
Toolbars, Explorer Bars, Extensions:
------------------------------------
Toolbars
HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll" ["Symantec Corporation"]
Explorer Bars
HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\ = "Real.com" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Shdocvw.dll" [MS]
Extensions (Tools menu items, main toolbar menu buttons)
HKLM\Software\Microsoft\Internet Explorer\Extensions\
{AC9E2541-2814-11D5-BC6D-00B0D0A1DE45}\
"ButtonText" = "AIM"
"Exec" = "C:\Program Files\AIM\aim.exe" ["America Online, Inc."]
{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"
{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]
Miscellaneous IE Hijack Points
------------------------------
C:\WINDOWS\INF\IERESET.INF (used to "Reset Web Settings")
Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
Missing lines (compared with English-language version):
[Strings]: 1 line
Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------
ewido security suite control, ewido security suite control, "C:\Program Files\ewido anti-malware\ewidoctrl.exe" ["ewido networks"]
Machine Debug Manager, MDM, ""C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe"" [MS]
Norton AntiVirus Auto Protect Service, navapsvc, ""C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe"" ["Symantec Corporation"]
Norton Unerase Protection, NProtectService, "C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
SymWMI Service, SymWSC, ""C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe"" ["Symantec Corporation"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]
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+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points and all Registry CLSIDs for dormant Explorer Bars,
use the -supp parameter or answer "No" at the first message box.
---------- (total run time: 47 seconds, including 10 seconds for message boxes)
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Is Norton up to date?
Nothing is showing in those logs you posted.
Download and install CounterSpy and when installed reboot into safe mode and run the tool and post the log it makes please.
Free trial version.
CounterSpy
Safe mode explained:
Now reboot into safe mode by tapping your F8 key upon restart and safe mode screen appears, select safe mode and press enter.