Here is my Hijackthis log:


Logfile of HijackThis v1.99.1
Scan saved at 5:14:23 PM, on 1/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\ScsiAccess.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Documents and Settings\Rahm Family\Desktop\hijackthis_sfx.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/mywaybiz
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} (Quantum Streaming IE Player Class) - http://xlonhcld.xlontech.net/100348/...ie05111501.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: LiveShare P2P Server (RoxLiveShare) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxLiveShare.exe
O23 - Service: RoxMediaDB - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
O23 - Service: RoxUpnpRenderer (RoxUPnPRenderer) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCom\RoxUpnpRenderer.exe
O23 - Service: RoxUpnpServer - Sonic Solutions - C:\Program Files\Roxio\Easy Media Creator 8\Digital Home\RoxUpnpServer.exe
O23 - Service: Roxio Hard Drive Watcher (RoxWatch) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe



Thank you.

Is this a recent change in behavior for your PC? What has changed on you PC recently - new program installs?


You appear to have two (2) versions of HijackThis running. Delete (or stop running) the following version (if that is true):

C:\Documents and Settings\Rahm Family\Desktop\hijackthis_sfx.exe





Download and run the freeware system optimization and privacy tool:
CCleaner (Crap Cleaner)
http://www.ccleaner.com/ccdownload.asp

It removes unnecessary junk from your computer allowing it to run more efficiently and securely.

You may get more optimal cleaning if you run it in SAFEMODE – while rebooting and at the beep keep tapping the F8 key.


Once installed, you will notice an Online Help link at the bottom left. An Updates checking link is provided at the bottom right. When first run in its DEFAULT opening setup – Cleaner Settings (Windows TAB is selected) :

• Uncheck ‘Cookies’ option (advisable)
• Click the ‘Analyse’ button.
• Thereafter, click ‘Run Cleaner’ after you have reviewed what it proposes to clean.

Let us see what the following scans have to report:


Please download, install, update and scan your system with the free (trial) version of Ewido trojan scanner:

1. When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
2. When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
3. From the main ewido screen, click on update in the left menu, then click the Start update button.
4. After the update finishes (the status bar at the bottom will display "Update successful"), click on the Scanner button in the left menu, then click on the Start button. This scan can take quite a while to run, so time to go get a drink and a snack....
5. If ewido finds anything, it will pop up a notification. You can select "clean" and check the boxes "Perform action with all infections" and "Create encrypted backup" before clicking on OK.
6. When the scan finishes, click on "Save Report". This will create a text file. Please then paste the contents of the text file to this thread.

REBOOT.


Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded click on NEXT
  
• Now click on Scan Settings
• In the scan settings make sure that the following are selected:
  • Scan using the following Anti-Virus database:
    - Extended (if available otherwise Standard)
  • Scan Options:
    - Scan Archives
    - Scan Mail Bases
• Click OK
• Now under select a target to scan:
  • Select My Computer
• This program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post.

Here is the ewido log. i'll do another post with the kaspersky log.



---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 5:55:09 PM, 1/13/2006
+ Report-Checksum: B5BABEE9

+ Scan result:

C:\Documents and Settings\Rahm Family\Cookies\rahm family@2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@adopt.specificclick[2].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@ads.addynamix[1].txt -> Spyware.Cookie.Addynamix : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@ads.pointroll[2].txt -> Spyware.Cookie.Pointroll : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@edge.ru4[2].txt -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@msninvite.112.2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@statcounter[1].txt -> Spyware.Cookie.Statcounter : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@trafficmp[1].txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@tribalfusion[2].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Documents and Settings\Rahm Family\Cookies\rahm family@z1.adserver[1].txt -> Spyware.Cookie.Adserver : Cleaned with backup


::Report End

Here is the Kaspersky Scan results. Thanks again for your help.



-------------------------------------------------------------------------------
KASPERSKY ON-LINE SCANNER REPORT
Friday, January 13, 2006 19:12:33
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky On-line Scanner version: 5.0.67.0
Kaspersky Anti-Virus database last update: 14/01/2006
Kaspersky Anti-Virus database records: 171714
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\

Scan Statistics:
Total number of scanned objects: 66868
Number of viruses found: 8
Number of infected objects: 72
Number of suspicious objects: 0
Duration of the scan process: 3785 sec

Infected Object Name - Virus Name
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\02680000.VBN/Setup.exe Infected: Email-Worm.Win32.VB.an
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\02680000.VBN Infected: Email-Worm.Win32.VB.an
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\06380000.VBN/Setup.exe Infected: Email-Worm.Win32.VB.an
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\06380000.VBN Infected: Email-Worm.Win32.VB.an
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0FB40000.VBN/Setup.exe Infected: Email-Worm.Win32.VB.an
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0FB40000.VBN Infected: Email-Worm.Win32.VB.an
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\magicofnewyorkss.exe/WISE0015.BIN/data0002 Infected: not-a-virus:AdWare.Win32.Sidesearch.d
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\magicofnewyorkss.exe/WISE0015.BIN Infected: not-a-virus:AdWare.Win32.Sidesearch.d
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\magicofnewyorkss.exe/WISE0016.BIN Infected: not-a-virus:AdWare.Win32.Gator.3103
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\magicofnewyorkss.exe/WISE0017.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\magicofnewyorkss.exe Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0084.BIN/data0001.cab/VVSN.exe Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0084.BIN/data0001.cab Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0084.BIN Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0087.BIN/data0001.cab/VVSN.exe Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0087.BIN/data0001.cab Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0087.BIN Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0088.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0089.BIN/data.rar/WhAgent.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0089.BIN/data.rar/whInstaller.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0089.BIN/data.rar/WhSurvey.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0089.BIN/data.rar/Webhdll.dll Infected: not-a-virus:AdWare.Win32.WebHancer
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0089.BIN/data.rar/whiehlpr.dll Infected: not-a-virus:AdWare.Win32.WebHancer
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0089.BIN/data.rar Infected: not-a-virus:AdWare.Win32.WebHancer
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0089.BIN Infected: not-a-virus:AdWare.Win32.WebHancer
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0090.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.h
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe/WISE0091.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.i
C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers\snowfree.exe Infected: not-a-virus:Server-Proxy.Win32.MarketScore.i
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004431.exe/WISE0015.BIN/data0002 Infected: not-a-virus:AdWare.Win32.Sidesearch.d
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004431.exe/WISE0015.BIN Infected: not-a-virus:AdWare.Win32.Sidesearch.d
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004431.exe/WISE0016.BIN Infected: not-a-virus:AdWare.Win32.Gator.3103
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004431.exe/WISE0017.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004431.exe Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0084.BIN/data0001.cab/VVSN.exe Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0084.BIN/data0001.cab Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0084.BIN Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0087.BIN/data0001.cab/VVSN.exe Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0087.BIN/data0001.cab Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0087.BIN Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0088.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0089.BIN/data.rar/WhAgent.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0089.BIN/data.rar/whInstaller.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0089.BIN/data.rar/WhSurvey.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0089.BIN/data.rar/Webhdll.dll Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0089.BIN/data.rar/whiehlpr.dll Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0089.BIN/data.rar Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0089.BIN Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0090.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.h
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe/WISE0091.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.i
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004432.exe Infected: not-a-virus:Server-Proxy.Win32.MarketScore.i
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004544.exe/WISE0015.BIN/data0002 Infected: not-a-virus:AdWare.Win32.Sidesearch.d
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004544.exe/WISE0015.BIN Infected: not-a-virus:AdWare.Win32.Sidesearch.d
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004544.exe/WISE0016.BIN Infected: not-a-virus:AdWare.Win32.Gator.3103
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004544.exe/WISE0017.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004544.exe Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0084.BIN/data0001.cab/VVSN.exe Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0084.BIN/data0001.cab Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0084.BIN Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0087.BIN/data0001.cab/VVSN.exe Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0087.BIN/data0001.cab Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0087.BIN Infected: not-a-virus:AdWare.Win32.SaveNow.z
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0088.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0089.BIN/data.rar/WhAgent.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0089.BIN/data.rar/whInstaller.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0089.BIN/data.rar/WhSurvey.exe Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0089.BIN/data.rar/Webhdll.dll Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0089.BIN/data.rar/whiehlpr.dll Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0089.BIN/data.rar Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0089.BIN Infected: not-a-virus:AdWare.Win32.WebHancer
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0090.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.h
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe/WISE0091.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.i
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP33\A0004545.exe Infected: not-a-virus:Server-Proxy.Win32.MarketScore.i

Scan process completed.

I have another quick question. Why aren't any of my security "tools" catching these things? I use Symantec Antivirus and run Ad-Aware and Spybot S&D frequently. Maybe there's something I can do more/better to help myself out?

Why aren't any of my security "tools" catching these things?

Each tool has areas of specialization and excellence (screensaver detection may a niche for one tool). Some tools are slower at getting around to certain malware type issues or don't deal with somewhat more obscure issues at all. No one tool does it all - there is no such thing as a Swiss Army Knife of spyware. That is why it may be necessary to run numerous second opinion tools until all the major contributing factors are located and then SUBSTANTIALLY resolved.

• Clear out the Symantec quarantine area.
  
• Remove the (malware infested) screensavers FOLDER:
  C:\Documents and Settings\Rahm Family\Desktop\My Documents\Screensavers

The _restore AREA will be dealt with once your PC health appears to bemuch improved.




POST A REVISED HIJACKTHIS LOG for review:
Reboot and post a new HijackThis log with any feedback as appropriate - how things are now behaving: any new or remaining apparent issues.

Here is a fresh log. Things seem much better. Anything else??



Logfile of HijackThis v1.99.1
Scan saved at 8:46:47 PM, on 1/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\ScsiAccess.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/mywaybiz
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\WidgetEngine\YahooWidgetEngine.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/k...an_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} (Quantum Streaming IE Player Class) - http://xlonhcld.xlontech.net/100348/...ie05111501.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: LiveShare P2P Server (RoxLiveShare) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxLiveShare.exe
O23 - Service: RoxMediaDB - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
O23 - Service: RoxUpnpRenderer (RoxUPnPRenderer) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCom\RoxUpnpRenderer.exe
O23 - Service: RoxUpnpServer - Sonic Solutions - C:\Program Files\Roxio\Easy Media Creator 8\Digital Home\RoxUpnpServer.exe
O23 - Service: Roxio Hard Drive Watcher (RoxWatch) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

Make sure that all browser windows and internet links are closed, even this one!
CLICK ’FIX CHECKED’ with HijackThis.




Lets get one more second opinion before we clean up the 'system restore' area.


Place a shortcut to Panda ActiveScan on your desktop.


Run the Panda ActiveScan shortcut.
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.





If nothing further is found you can proceed to review the following procedures and then run a cleanup verification scan for Kaspersky:



To help avoid serious infection again, please look carefully at this post for some excellent preventative measures. Prevention must be made the first line of defense to improve upon.



ONCE your are as clean as possible - As a final cleanup step, it is often advisable to Reset and Re-enable your System Restore to remove any bad files that may have been backed up by Windows . The files in System Restore are protected to prevent any programs changing them. And, this is the only complete way to clean these files: (You will lose all previous restore points which could likely be infected, anyway.)

PLEASE NOTE: you will need to log into your computer with an account that has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.


(Windows XP)

c:\System Volume Information\_restore….

To Turn OFF System Restore.

1. Click the Start button.
2. Right-click My Computer, and then click Properties.
3. On the System Restore tab, check Turn off System Restore or Turn off System Restore on all drives.
4. Click Apply.

To Turn ON System Restore.

1. Follow the steps in the previous section, but in step 3, uncheck Turn off System Restore or Turn off System Restore on all drives. Then click OK.
2. Create new System Restore points.

(Windows ME)

c:\_RESTORE\TEMP\….

See the following link for instructions:
http://service1.symantec.com/SUPPORT...rc=sec_doc_nam




To reduce the re-infection potential for malware and protect your PC against spyware, here are a few helpful suggestions:

1. Keep Windows and Internet Explorer current with the latest critical security updates from Microsoft . This will patch many of the security holes through which attackers can gain access to your computer . You CANNOT complete this update using an alternate browser – you must use Internet Explorer.
   http://v5.windowsupdate.microsoft.com/v5co...t.aspx?ln=en-us
   http://www.microsoft.com/windows/ie/default.asp
   
   
2. Run your antivirus software regularly, and to keep its definitions up-to-date. If you are thinking about switching (using a real-time AV tool only one at a time), there are some good free Antivirus programs that are decent, including AVG and Avast!.
   AVG: http://free.grisoft.com/doc/1
   Avast: http://www.avast.com/eng/avast_4_home.html
   
   
3. In addition to using Ad-aware, consider using another free malware scanning/removal program :
   Adaware SE: http://www.download.com/Ad-Aware-SE-Person...ubj=dl&tag=top5
   Spybot S&D: http://www.download.com/Spybot-Search-Dest...tml?tag=lst-0-1
   MS Antispyware beta: http://www.microsoft.com/athome/security/s...re/default.mspx
   
   
4. Consider using a free firewall if you are not already using one (use only one firewall at a time – normally you will need to disable the MS firewall). Some good free ones (for incoming and added outgoing traffic protection) are:
   Kerio Personal Firewall: http://www.sunbelt-software.com/Kerio.cfm
   *** After 30 days, Kerio shuts down selected features, but will continue to run in 'free' mode.
   Zone Alarm: http://www.zonelabs.com/store/content/company/products/znalm/comparison.jsp?lid=ho_za
   
   It is not a bad idea to also consider using a Router/Hardware firewall device where you have a High-Speed Internet access connection. A software firewall may occasionally need to be disabled or it gets/remains disabled by someone or something. Such an added layer of security consistency has a lot of merit to it.
   
   
5. Consider using an alternate free browser for general web surfing but you must use IE for windows updates.
   Mozilla Firefox: http://www.mozilla.org/products/firefox/
   
   
6. Consider increasing your browser security by using these programs:
   SpywareGuard will help protect your homepage from being hijacked: http://www.javacoolsoftware.com/spywareguard.html
   SpywareBlaster will increase browser protection by blocking access to thousands of known malware sites by adding them to IE's restricted sites zone. It essentially blocks known- bad ActiveX program items from being installed or running on your computer. Download it here: http://www.javacoolsoftware.com/spywareblaster.html
   • If you use SpywareBlaster, you can also use a customblocklist to add even more entries into IE restricted sites zone. Go to this site for the current list and how to use instructions: http://customblockinglist.cjb.net/
     
   • IE-SPYAD is similar in that it adds thousands more known malware sites to IE's restricted zone. Download it here:
     https://netfiles.uiuc.edu/ehowes/www/resource.htm
   
   
7. A HOSTS file can block Internet access to thousands of known-bad sites by not allowing you any easy browser access to such sites knowingly or unknowingly. Use HJT to determine if a current HOSTS file exists and any contents therein:
   • Run the HiJackThis tool and select ‘Open the Misc Tools section’.
   • Next select ‘Open host file manager’ button.
   • Use the ‘Open in Notepad’ button in XP/W2K or use WORDPAD if necessary [type wordpad.exe in the RUN box (Start>Run)] and load the FILE PATH identified in HJT.
   • Go to http://www.mvps.org/winhelp2002/hosts.txt . # Read the initial instructions #. Copy and paste (append or replace) the RELEVANT host address entry contents of that file into Notepad or Wordpad and save the updated file contents.
     
     
     #start of lines added by WinHelp2002
     # [Misc A - Z]
     127.0.0.1 phpadsnew.abac.com
     127.0.0.1 a.abnad.net
     127.0.0.1 e.abnad.net
     127.0.0.1 www.accoona.com #[Adware-Accoona][Adware.Atoolb][Panda.Accoona]
     .
     .
     .
     #end of lines added by WinHelp2002

*Remember just like your primary anti-virus software, it is important to:

• Keep all of these programs up-to-date, and
• Use them on a regular basis.

Here is the result from the Panda scan. I'm not going to do the system restore procedure yet. I'll wait for the okay from you to do that.



Incident Status Location

Spyware:Cookie/2o7.net Not disinfected C:\Documents and Settings\Rahm Family\Cookies\rahm family@2o7[2].txt
Spyware:Cookie/PointRoll Not disinfected C:\Documents and Settings\Rahm Family\Cookies\rahm family@ads.pointroll[2].txt
Spyware:Cookie/QuestionMarket Not disinfected C:\Documents and Settings\Rahm Family\Cookies\rahm family@questionmarket[1].txt
Spyware:Cookie/Statcounter Not disinfected C:\Documents and Settings\Rahm Family\Cookies\rahm family@statcounter[1].txt
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Rahm Family\Cookies\rahm family@tribalfusion[1].txt