hmmm, never had a problem useing counterspy before. Actually I usually have the user to scan computer and remove what it finds as a last part of cleaning before sending them on there way, sometimes right off to bat.
All that is left over registry clutter anyway and I never suggest going into registry unless a expert at doing that and I am not one of those, still in the learning process for that.
If you want you can run a tool called kazzabegone and that should clear some of that up.
Here it is if you want.
info: be sure and read the warning!!!/scroll to bottom of page http://www.spywareinfo.com/~merijn/downloads.html
Download LSP fix, but don''t do anything with it. Just heed the above warning. If your net connection is ok after the kazza begone is run you can delete it. if you lose your internet connection after running kazzabegone run LSP tool and click "finish then reboot" and net connection will be back
I thought i would add that i still have the orginal problem that lead me to post in this forum.
I still get a pop-up message saying, windows explorer has encounted a problem, when i go into the folder of a certain file i have just downloaded and unzipped. I had a look at the error report and im not sure if this means anything to you but this was in that report:
Its not an important download or anything, but it is a legal download so it shouldnt be happening. I have also found that others can open this file so the file cant be corrupt.
