This is a great site, thanks in advance. Below is my hijackthis log. You can see that s-redirect has me. I want to know how to get rid of it and anything else you may see here. I am not very knowledgable on computers but I am learning, this is my first home computer and have only had it a month. Thanks.




Logfile of HijackThis v1.98.2
Scan saved at 10:34:37 PM, on 9/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\documents and settings\michael neal\local settings\temp\f.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\documents and settings\michael neal\local settings\temp\d.exe
C:\documents and settings\michael neal\local settings\temp\OJ.exe
C:\WINDOWS\System32\IEHost.exe
C:\WINDOWS\System32\ipvmp11n.exe
C:\WINDOWS\System32\lexpps.exe
C:\WINDOWS\System32\mslparse.exe
C:\PROGRA~1\Web Offer\wo.exe
C:\WINDOWS\system32\winmm64.exe
C:\WINDOWS\system32\orPE.exe
C:\WINDOWS\or32nt64.exe
C:\WINDOWS\hhsyPE.exe
C:\WINDOWS\s-sys-.exe
C:\WINDOWS\system32\PEmsnt32.exe
C:\WINDOWS\64PEhhSP.exe
C:\WINDOWS\32sy.exe
C:\WINDOWS\system32\64or32SP.exe
C:\WINDOWS\system32\hh64.exe
C:\WINDOWS\mssy64.exe
C:\WINDOWS\system32\SPsysy.exe
C:\WINDOWS\system32\64ntSP32.exe
C:\WINDOWS\system32\hhhhSPhh.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Michael Neal\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-phil
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://s-redirect.com/?b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-phil
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-phil
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-phil
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\CxtPls\CxtPls.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_ 12_0.dll
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Band Class - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\Michael Neal\Local Settings\Temp\yTsPCRKtP.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_ 12_0.dll
O3 - Toolbar: Band Class - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Spyware Stormer] C:\Program Files\Spyware Stormer\SpywareStormer.Exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [f] C:\documents and settings\michael neal\local settings\temp\f.exe
O4 - HKLM\..\Run: [d] C:\documents and settings\michael neal\local settings\temp\d.exe
O4 - HKLM\..\Run: [OJ] C:\documents and settings\michael neal\local settings\temp\OJ.exe
O4 - HKLM\..\Run: [Bakra] C:\WINDOWS\System32\IEHost.exe
O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\UltBua.exe
O4 - HKLM\..\Run: [ssrQ3Eh] ipvmp11n.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [dB04RONml] mslparse.exe
O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe
O4 - HKCU\..\Run: [SpywareGuardPlus] C:\WINDOWS\system32\winmm64.exe
O4 - HKCU\..\Run: [orPE] C:\WINDOWS\system32\orPE.exe
O4 - HKCU\..\Run: [or32nt64] C:\WINDOWS\or32nt64.exe
O4 - HKCU\..\Run: [hhsyPE] C:\WINDOWS\hhsyPE.exe
O4 - HKCU\..\Run: [s-sys-] C:\WINDOWS\s-sys-.exe
O4 - HKCU\..\Run: [PEmsnt32] C:\WINDOWS\system32\PEmsnt32.exe
O4 - HKCU\..\Run: [64PEhhSP] C:\WINDOWS\64PEhhSP.exe
O4 - HKCU\..\Run: [32sy] C:\WINDOWS\32sy.exe
O4 - HKCU\..\Run: [64or32SP] C:\WINDOWS\system32\64or32SP.exe
O4 - HKCU\..\Run: [hh64] C:\WINDOWS\system32\hh64.exe
O4 - HKCU\..\Run: [mssy64] C:\WINDOWS\mssy64.exe
O4 - HKCU\..\Run: [SPsysy] C:\WINDOWS\system32\SPsysy.exe
O4 - HKCU\..\Run: [64ntSP32] C:\WINDOWS\system32\64ntSP32.exe
O4 - HKCU\..\Run: [hhhhSPhh] C:\WINDOWS\system32\hhhhSPhh.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{03F0E10E-16D1-4CFF-895C-C9D5B9FD8533}: NameServer = 205.188.146.146
O17 - HKLM\System\CS1\Services\Tcpip\..\{03F0E10E-16D1-4CFF-895C-C9D5B9FD8533}: NameServer = 205.188.146.146

Ouch. Thats a nasty log.

First of all download Peperfix from http://downloads.subratam.org/PeperFix.exe. Leave it for now, we'll use it later.

Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-phil
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://s-redirect.com/?b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-phil
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-phil
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\CxtPls\CxtPls.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Band Class - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O2 - BHO: Search Help - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\Michael Neal\Local Settings\Temp\yTsPCRKtP.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Band Class - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O4 - HKLM\..\Run: [Spyware Stormer] C:\Program Files\Spyware Stormer\SpywareStormer.Exe
O4 - HKLM\..\Run: [f] C:\documents and settings\michael neal\local settings\temp\f.exe
O4 - HKLM\..\Run: [d] C:\documents and settings\michael neal\local settings\temp\d.exe
O4 - HKLM\..\Run: [OJ] C:\documents and settings\michael neal\local settings\temp\OJ.exe
O4 - HKLM\..\Run: [Bakra] C:\WINDOWS\System32\IEHost.exe
O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\UltBua.exe
O4 - HKLM\..\Run: [ssrQ3Eh] ipvmp11n.exe
O4 - HKCU\..\Run: [dB04RONml] mslparse.exe
O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe
O4 - HKCU\..\Run: [SpywareGuardPlus] C:\WINDOWS\system32\winmm64.exe
O4 - HKCU\..\Run: [orPE] C:\WINDOWS\system32\orPE.exe
O4 - HKCU\..\Run: [or32nt64] C:\WINDOWS\or32nt64.exe
O4 - HKCU\..\Run: [hhsyPE] C:\WINDOWS\hhsyPE.exe
O4 - HKCU\..\Run: [s-sys-] C:\WINDOWS\s-sys-.exe
O4 - HKCU\..\Run: [PEmsnt32] C:\WINDOWS\system32\PEmsnt32.exe
O4 - HKCU\..\Run: [64PEhhSP] C:\WINDOWS\64PEhhSP.exe
O4 - HKCU\..\Run: [32sy] C:\WINDOWS\32sy.exe
O4 - HKCU\..\Run: [64or32SP] C:\WINDOWS\system32\64or32SP.exe
O4 - HKCU\..\Run: [hh64] C:\WINDOWS\system32\hh64.exe
O4 - HKCU\..\Run: [mssy64] C:\WINDOWS\mssy64.exe
O4 - HKCU\..\Run: [SPsysy] C:\WINDOWS\system32\SPsysy.exe
O4 - HKCU\..\Run: [64ntSP32] C:\WINDOWS\system32\64ntSP32.exe
O4 - HKCU\..\Run: [hhhhSPhh] C:\WINDOWS\system32\hhhhSPhh.exe
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab

Click Fix Checked

Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders.

Double click the PeperFix file we downloaded earlier and let it clean your infection.

Then go to C:\Documents and Settings\Michael Neal\Local Settings\Temp and once in the folder click Edit> Select All. Hit delete to get rid of the entire contents of the folder. Leave the folder itself intact though.

Then go to Start> Control Panel and uninstall the following programs:
Spyware Stormer
Web Offer

Delete the following files and folders:
C:\Program Files\CxtPls
C:\Program Files\SEP
C:\WINDOWS\System32\IEHost.exe
C:\WINDOWS\System32\ipvmp11n.exe
C:\WINDOWS\System32\mslparse.exe
C:\Program Files\Web Offer
C:\WINDOWS\system32\winmm64.exe
C:\WINDOWS\system32\orPE.exe
C:\WINDOWS\or32nt64.exe
C:\WINDOWS\hhsyPE.exe
C:\WINDOWS\s-sys-.exe
C:\WINDOWS\system32\PEmsnt32.exe
C:\WINDOWS\64PEhhSP.exe
C:\WINDOWS\32sy.exe
C:\WINDOWS\system32\64or32SP.exe
C:\WINDOWS\system32\hh64.exe
C:\WINDOWS\mssy64.exe
C:\WINDOWS\system32\SPsysy.exe
C:\WINDOWS\system32\64ntSP32.exe
C:\WINDOWS\system32\hhhhSPhh.exe

Then reboot and post a fresh log

Owen, I appreciate your help and I hate to admit my ignorance but I'm sure that is the reason it didn't work for me.

I checked off everything you said in Hijack This and then clicked to fix. I have a computer from Dell and even though I looked in the manual, I couldn't find how to boot into Safe Mode, so I went to PeperFix and clicked on it but it said it didn't find anything. I searched the for C:\DocumentsandSettings\MichaelNeal\LocalSettings\ Temp but I didn't find the folder. I deleted out the Spyware Stormer like you said but couldn't find any of the C files and folders that you said to delete. If I am not a lost cause I would appreciate your further help. Thank you. My current Hijack This log is below.

Logfile of HijackThis v1.98.2
Scan saved at 10:24:05 PM, on 9/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\syntdfmt.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Microsoft Works\WkDStore.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Michael Neal\Desktop\hijackthis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-phil
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://s-redirect.com/?b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-phil
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-phil
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-phil
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_ 12_0.dll
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_ 12_0.dll
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [ssrQ3Eh] syntdfmt.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{03F0E10E-16D1-4CFF-895C-C9D5B9FD8533}: NameServer = 205.188.146.146
O17 - HKLM\System\CS1\Services\Tcpip\..\{03F0E10E-16D1-4CFF-895C-C9D5B9FD8533}: NameServer = 205.188.146.146

Neal3691, in the future please keep all post on the same problem or issue in the same discussion. Starting another discussion will only confuse matters. Your original thread is HERE

Thread merged with old thread. Please keep Bear's post in mind.

If you look at the post again, click Safe Mode and that explains how to get into Safe Mode.

Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-phil
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://s-redirect.com/?b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-phil
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-phil
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-phil
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-phil
O4 - HKLM\..\Run: [ssrQ3Eh] syntdfmt.exe

Click Fix Checked

Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders.

Delete the following files and folders:
C:\Windows\System32\syntdfmt.exe

Reboot and post a fresh log

I got the problem taken care of. Owen, thanks for your response, sorry about me posting a new thread on the same subject. I have a lot to learn but I wanted to come back and thank you for your help. I really appreciate the time you spent trying to help me out. Thanks again.

You are very welcome and thanks for coming back and letting us know.

Have a read of this info to Prevent your problems returning:

Preventing it returning

After your problem has been resolved on the forum, it is an absoulute MUST to do the following steps to prevent the problem returning. Click on the link to get access to the software or webpage that I'm referring to.

1. Visit Windows Update
Pay a visit to Windows Update and scan for and download ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.

2. Download Antivirus Software-
If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.

3. Download a Firewall-
If you haven't already got a firewall, it is Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.

4. Spyware Scanners-
It is important that as well as having real time spyware protection, you have a spyware scanning application. If you have not already been told to download one earlier in this thread, it is a good idea to download Spybot Search And Destroy and Ad-aware. They are both spyware scanners and will search for a remove spyware. It is recommended that you have both, because one will pick up entries that the other misses. It is even a good idea to download these if you have other programs such as ASE, Spysweeper, Pest Patrol, etc, because one spyware scanner will not pick up everything. Please remember to update your spyware scanners weekly/fortnightly.

5. Prevent Spyware slipping through Internet Explorer-
Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.

6. Constant Spyware Protection-
It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.

All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.

And last of all, please remember, that common sense is your greatest tool. Without it, spyware and other related Malware would rule!

This thread has been Resolved and has been locked to prevent other users hijacking the thread and to help others know which threads have been Resolved and which are still being worked on.

If you started this thread and the problem returns or the case has not been properly Resolved, please send a Private Message to an Administrator or a Moderator of this forum to have the thread opened again. If you have a different problem, please start a new thread.