Newbie
Oh my god i dont know what to do???? HELP, SUPERMAN.
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Hello, Im having alot of trouble getting rid of CWS_NS3, i got this computer in july and i have managed to self teach myself how to use it. I have Spy sweeper, ad aware, ad watch and Norton but they wont get shot of it. I read a message posted on your web site from some one who had it and you told them step by step how to make this monstrosity go away, but i have no idea how to do all that stuff you told them. Please, please can you help or put me in touch with someone who does?
many thanks
Aaron Sanders
Re: Oh my god i dont know what to do???? HELP, SUPERMAN.
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Please run CWShredder & AboutBuster please let us know if this helps or not. Good luck
You also might want to ask your question in the correct forum in the future, this question would probably get a faster responce in the Spyware, Adware and Viruses forum. HTH
__________________
My System Information
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Last edited by Bear : 22-09-2004 at 03:23 PM.
Re: Oh my god i dont know what to do???? HELP, SUPERMAN.
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Hello,
I have run cwshredder (it said i was clean) and aboutbuster, twice, which picked up the same stuff and removed it both times i have saved the results in notepad like it said. regards
Aaron
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Last edited by azapants : Today at 01:52 PM.
D-A-L Team Member (UK)
Post a Hijack This log. Click the link in my signature to see how.
Newbie
Hello Owen, hope you enjoyed your holiday. Here is the log you requested. :-)
Logfile of HijackThis v1.98.2
Scan saved at 13:12:43, on 28/09/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\system32\cros32.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\MyWebSearch\bar\2.bin\MWSOEMON.EXE
C:\WINDOWS\nttl.exe:qcgfi
C:\WINDOWS\System32\wisptis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\ENDUSE~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1A22CFF9-DC71-331C-BEE1-B585DCF46C42} - C:\WINDOWS\system32\netlr.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-gb\msntb.dll (file missing)
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [cros32.exe] C:\WINDOWS\system32\cros32.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\2.bin\MWSOEMON.EXE
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\2.bin\MWSOEMON.EXE
O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk/
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/fu...tup1.0.0.8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1093365429141
O16 - DPF: {DC187740-46A9-11D5-A815-00B0D0428C0C} - http://ds1.downloadtech.net/cn1060/pcpowerscan.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2AA8B34C-C6F2-442A-8DC6-78320C36C2B1}: NameServer = 195.92.195.95 195.92.195.94
D-A-L Team Member (UK)
Hiya,
Please post a GetActiveServices log. It is crucial you keep your computer Logged On and don't reboot and logoff (includes Switch User) until I take a look for you. If you don't think you can manage to not Reboot, send me a PM and we will arrange a time where I can analyse your log. Also post a new Hijack This log.
Newbie
hello again,
Do you mean dont turn the computer off at all? (i wont just in case.)
The logs would not fit in the message window so ive attached them.
I hope you can make sence of all these, as i cant make head nor tale of them.
Also i had to split the GetActiveServices log because it was mahoooosive.
please please please reply quickly
Regards,
Aaron
Last edited by azapants; 01-10-2004 at 03:30 PM. Reason: Im a novice and i cocked it up. Sorry. :)
D-A-L Team Member (UK)
Yes I meant don't turn it off at all
D-A-L Team Member (UK)
Quote box for Step #11
- Download AboutBuster. Unzip it to c:\aboutbuster but don't run it yet we'll do that later on down in this list in SAFE MODE.
- Print out these instructions so you have them handy as some of the steps need to be done in safe mode and you may not be able to go online. We need IE to remain closed throughout the process. With that in mind, read through the instructions and download all necessary files ahead of time. Opening IE may cause the fix to fail
- Make sure your PC is configured to show hidden files. Open Windows Explorer & Go to "Tools" => "Folder Options". Click on the "View" tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types". Now click "Apply to all folders". Click "Apply" then "OK"
- Reboot to Safe Mode => How do I boot into safe mode?
- Next, go to Start => Run and type "Services.msc" (without quotes) then hit Ok. Scroll down and find the service called
- Workstation NetLogon Service
When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.- Press control-alt-delete to get into the task manager and end the follow processes if they exist:
- nttl.exe
- Run HijackThis and put checks next to all the following, then click "Fix Checked":
- R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\srmwh.dll/sp.html#12802
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {1A22CFF9-DC71-331C-BEE1-B585DCF46C42} - C:\WINDOWS\system32\netlr.dll
O4 - HKLM\..\Run: [cros32.exe] C:\WINDOWS\system32\cros32.exe
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/fu...tup1.0.0.8.cab
O16 - DPF: {DC187740-46A9-11D5-A815-00B0D0428C0C} - http://ds1.downloadtech.net/cn1060/pcpowerscan.cab- Delete the following files if present (If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.):
- C:\WINDOWS\system32\netlr.dll
C:\WINDOWS\system32\cros32.exe
C:\WINDOWS\nttl.exe- Next, we will remove the offending service.
- Go to "Start" => "Run" and type in regedit and press "Enter".
- Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\O? ’ŽrtñåȲ$Ó.
- If O? ’ŽrtñåȲ$Ó exists , right click on it and choose delete from the menu.
- Now navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\R oot\LEGACY_O? ’ŽrtñåȲ$Ó
- If LEGACY_O? ’ŽrtñåȲ$Ó exists then right click on it and choose delete from the menu.
- If you have trouble deleting a key. Then click once on the key name to highlight it and click on the Permission menu option under Security or Edit. Then Uncheck "Allow inheritible permissions" and press copy. Then click on everyone and put a checkmark in "full control". Then press apply and ok and attempt to delete the key again.
- Browse to c:\aboutbusterand double click on aboutbuster.exe. When the tool is open press the OK button, then the Start button, then the OK button, and then finally the Yes button. It will start scanning your computer for files. If it asks if you would like to do a second pass, allow it to do so.When finished, press the "Save log" button. I will want a copy of that log after all steps are completed here.
- Copy the contents of the Quote Box below (Listed after all steps) to Notepad. Name the file as fix.reg. Change the Save as Type to All Files. Save this file on the desktop
- Then double-click on the fix.reg file, and when it prompts to merge say yes, and this will clear some registry entries left behind by the process.
- Run Ad-Aware with the latest update.
- Download the latest version of Ad-Aware (Ad-Aware SE Build 1.03) from here.
- If you have a previous version of Ad-Aware installed, during the installation of the new version you will be prompted to uninstall or keep the older version - be sure to uninstall the previous version.
- After installing Ad-aware, you will be prompted to update the program and run a full scan. De-select all boxes so that it does not run.
- Manually run "Ad-Aware SE Personal" and from the main screen Click on "Check for Updates Now".
- Once the definitions have been updated:
- Reconfigure Ad-Aware for Full Scan as per the following instructions:
- Launch the program, and click on the Gear at the top of the start screen.
- Under General Settings the following boxes should all be checked off: (Checked will be indicated by a green circle with a check mark in it, Un-Checked is a red circle with an X in it. If it is greyed out, those features are only available in the retail version.)
- "Automatically save logfile"
- Automatically quarrantine objects prior to removal"
- Safe Mode (always request confirmation)
- Prompt to update outdated confirmation) - Change to 7 days.
- Click the "Scanning" button (On the left side).
- Under Drives & Folders, select "Scan within Archives"
- Click "Click here to select Drives + folders" and select your installed hard drives.
- Under Memory & Registry, select all options.
- Click the "Advanced" button (On the left hand side).
- Under "Shell Integration", select "Move deleted files to Recycle Bin".
- Under "Log-file detail", select all options.
- Click on the "Defaults" button on the left.
- Type in the full url of what you want as your default homepage and searchpage e.g. http://www.google.com.
- Click the "Tweak" button (Again, on the left hand side).
- Expand "Scanning Engine" by clicking on the "+" (Plus) symbol) and select the following:
- "Unload recognized processes during scanning."
- "Obtain command line of scanned processes"
- "Scan registry for all users instead of current user only"
- Under "Cleaning Engine", select the following:
- "Automatically try to unregister objects prior to deletion."
- "During removal, unload explorer and IE if necessary"
- "Let Windows remove files in use at next reboot."
- "Delete quarrantined objects after restoring"
- Click on "Safety Settings" and select "Write-protect system files after repair (Hosts file, etc)"
- Click on "Proceed" to save these Preferences.
- Click on the "Scan Now" button on the left.
- Under "Select Scan Mode, be sure to select "Use Custom Scanning Options".
- Close all programs except ad-aware.
- Click on "Next" in the bottom right corner to start the scan.
- Run the Ad-Aware scan and allow it to remove everything it finds and then REBOOT - Even if not prompted to.
- After you log back in, Ad-Aware may run to finalize the scan and remove any locked files that it may of found. Allow it to finish.
- Clean out temporary and temporary Internet files. Go to "Start" => "Run" and type in the box: "cleanmgr". Let it scan your system for files to remove. Make sure these 3 are checked and then press "ok" to remove:
- Temporary Files
- Temporary Internet Files
- Recycle Bin
- Reboot to normal mode.
- NOTE: Two, possibly three files may have been deleted from your computer by the hijacker and may need to be replaced:
- Control.exe. If control. exe is missing go to merijn and download the version of control.exe for your operating system. If you are running Windows 2000, copy it to c:\winnt\system32\. For Windows XP, copy it to c:\windows\system32\.
- hosts (with no extension). Download the Hoster. Press "Restore Original Hosts" and press "OK". Exit Program. Note: if you were using a custom Hosts file you will need to replace any of those entries yourself
- SDHelper.dll (if you are using Spybot Search & Destroy). If you have Spybot S&D installed and SDHelper.dll is missing, replace it with this one. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)
- Additionally, Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! If they have been changed, reset your active x security settings in IE as recommended.In IE, click on "Tools" => "Internet Options" and under the "Security" tab, click on "Custom Level" and make sure that the following settings are correct:
- Download signed ActiveX controls (Prompt)
- Download unsigned ActiveX controls (Disable)
- Initialize and script ActiveX controls not marked as safe (Disable)
- Run ActiveX controls and plug-ins (Enabled) (This actually refers to Java and Flash, not ActiveX)
- Script ActiveX controls marked safe for scripting (Prompt)
- Do an online scan at TrendMicro's site. Let it remove any infected files found.
- Finally, when you are all done, please post the new HJT log and the AboutBuster log here for review.
REGEDIT4
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\HSA]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\SE]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\SW]
