Hi there!

Last Friday I seem to have picked this up and have been trying to get rid of it since then - have tried everything including Adaware Away, which did nothing except give IE a problem! I am running Windows 2000.
Here is my HJT file:

Logfile of HijackThis v1.99.1
Scan saved at 22:48:52, on 22/06/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\sysfq32.exe
C:\WINNT\System32\DRIVERS\CDANTSRV.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\XIMETA\NetDisk\LDServ.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Norton Personal Firewall\SymProxySvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Norton Personal Firewall\NISSERV.EXE
C:\WINNT\Explorer.EXE
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINNT\system32\atiptaxx.exe
C:\Program Files\Norton Personal Firewall\IAMAPP.EXE
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINNT\winco.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\XIMETA\NetDisk\Admin.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Antispyware\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\xotbg.dll/sp.html#23794
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\xotbg.dll/sp.html#23794
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {7FEA1A0D-7C07-D30A-EB6D-C63B626BD9A4} - C:\WINNT\javaoq32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Personal Firewall\IAMAPP.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [iexplore.exe] C:\Program Files\Internet Explorer\iexplore.exe
O4 - HKLM\..\Run: [winco.exe] C:\WINNT\winco.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: NetDisk Administrator.lnk = C:\Program Files\XIMETA\NetDisk\Admin.exe
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\system32\sysfq32.exe
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINNT\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD File System Service (InCDsrv) - Unknown owner - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LANSCSI Helper Service (LanScsiHelper) - XIMETA, Inc. - C:\Program Files\XIMETA\NetDisk\LDServ.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Service (NISSERV) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISSERV.EXE
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SNMP Trap Service (SNMPTRAP) - Unknown owner - C:\WINNT\system32\snmptrap.exe (file missing)
O23 - Service: Norton Personal Firewall Proxy Service (SymProxySvc) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\SymProxySvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Thanks for any help you can give me!

Regards,

Dooza1

Hello,dooza1 & Welcome

First make sure you can view all hidden files and folders, use this link for help.
http://www.xtra.co.nz/help/0,,4155-1916458,00.html


Now, let's open a command prompt and unregister the dll(s) we're going to remove, by entering the following:

regsvr32 /u javaoq32.dll

It's ok, if these aren't found or 'error' out. If you want, just copy and paste the individual lines to the command prompt to save on the typing.


Copy all my instructions into wordpad and save to your desktop. You can't have any open browser windows.

Go to Start->Run and type in services.msc and hit OK. Then look for Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) and double click on it. Click on the Stop button and under Startup type, choose Disabled.

Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

sysfq32.exe

CAUTION: There is also a service named Remote Procedure Call (RPC) Locator and one called Remote Procedure Call (RPC) . These are the legitimate services. Do not stop those two.


Now Download the following Cleanup! About:Buster, CWshredder,Ad-aware, & Spy-bot

* Updating Ad-aware:
Double-Click the Desktop Icon > Click 'Check For Updates Now' > Click 'Connect'
* Updating Spybot:
Double-Click the Desktop Icon > Click Update > Drop-Down Box UniDo(Europe) > Select Pure-Elite(USA) or EON (AU) > Click 'Search for Updates' > Click 'Download Updates'

Please Copy ALL My Notes Below Into Notepad and Save the File to Your Desktop. You Need to be Offline and In Safe Mode to Remove Everything in your Log

Now rebooot into safe mode (press f8 during reboot, select safe mode) and DON'T reconnect to the net. You MUST be in safe mode to remove the About:Blank Bug on your system.


Run Hijackthis and place a check next to the following

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\xotbg.dll/sp.html#23794
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\xotbg.dll/sp.html#23794
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\xotbg.dll/sp.html#23794

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {7FEA1A0D-7C07-D30A-EB6D-C63B626BD9A4} - C:\WINNT\javaoq32.dll

O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\system32\sysfq32.exe

and click fix.

Remain in safe mode for the next part of the removal.

- First Run the Cleanit! Program

- Next, Unzip the About:Buster Program to your desktop > Double-Click the Folder > Double-Click About:Buster > Click 'OK' > Click 'Start' >

now the program will start to run, it will take a few minutes, once the program is complete go ahead and run the program again.

- Double-Click CWShredder and click 'Fix'

* Close CWShredder, open Ad-aware and make the following changes to the settings in Ad-aware.
o Under Ad-aware 6 > Settings (Gear at the top) > Tweak > Scanning Engine:
check: "Unload recognized processes during scanning."
o Under Ad-aware 6 > Settings (Gear at the top) > Tweak > Cleaning Engine:
Check: "Let Windows remove files in use at next reboot."

Press 'Proceed'

Press 'Start'

* Select option 'Use Custom scanning options'
* Click 'Activate in-depth scan'
* Press 'Select drives\folders to scan' Select the active partition which is usually C:

Click 'Customize'

* Make sure the following are all are Checked:
o 'Scan Within Archives'
o 'Scan Active Processes'
o 'Scan Registry'
o 'Deep Scan Registry'
o 'Scan My IE Favorites For Banned URL'S
o 'Scan My Hosts File'

Click 'Proceed'

* Now press "Next" to let Ad-aware scan your drives.
* Once Ad-aware has completed its scan click 'Next' > Now Click 'Scan Summary' > Click All the Boxes with a Green Check Mark
* Now Click 'Next' and Finally Click 'OK'

Close Out Ad-aware

Open Spybot.

* Click 'Search & Destroy'
* Click 'Check for problems' (the program will now search your HDD)
* Make sure all finding are checked and click 'Fix Selected Problems'


Close SpyBot!

Now Delete the following Files.

Files:
C:\WINNT\system32\sysfq32.exe<---This file
C:\WINNT\javaoq32.dll<---This file

Reboot back into normal mode
Download the Hoster from here: http://www.funkytoad.com/download/hoster.zip
Press 'Restore Original Hosts' and press 'OK'
Exit Program.


Once complete post a fresh Hijackthis log in your thread.

NOTE please do this all at once what i am saying is do not
start doing this then stop & say oh it's to long i will get back
to it this will not work so do this when you have the time.

HGD

Hi There,

Thank you for your help and quick response. I have carried out all of your requests in one hit - however after reboot, the about blank was back again after the second opening of IE browser.

I had a problem in 2 of your proceedures -

Could not check this HJT box as I could not find it:
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\system32\sysfq32.exe

I could not find these files where specified:
C:\WINNT\system32\sysfq32.exe<---This file
(found this in C:WINNT/sysfq32.exe and deleted it)

Could not find this one:
C:\WINNT\javaoq32.dll<---This file

HJT Latest log:

Logfile of HijackThis v1.99.1
Scan saved at 10:28:06, on 23/06/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\DRIVERS\CDANTSRV.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\XIMETA\NetDisk\LDServ.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Norton Personal Firewall\SymProxySvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Norton Personal Firewall\NISSERV.EXE
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINNT\system32\atiptaxx.exe
C:\Program Files\Norton Personal Firewall\IAMAPP.EXE
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINNT\winco.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\XIMETA\NetDisk\Admin.exe
C:\WINNT\system32\wuauclt.exe
C:\WINNT\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Antispyware\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {58A0CDB3-3B9B-7D83-8B75-7CF3DCBB26D3} - C:\WINNT\system32\winsu.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Personal Firewall\IAMAPP.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [iexplore.exe] C:\Program Files\Internet Explorer\iexplore.exe
O4 - HKLM\..\Run: [winco.exe] C:\WINNT\winco.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: NetDisk Administrator.lnk = C:\Program Files\XIMETA\NetDisk\Admin.exe
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINNT\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD File System Service (InCDsrv) - Unknown owner - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LANSCSI Helper Service (LanScsiHelper) - XIMETA, Inc. - C:\Program Files\XIMETA\NetDisk\LDServ.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Service (NISSERV) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISSERV.EXE
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SNMP Trap Service (SNMPTRAP) - Unknown owner - C:\WINNT\system32\snmptrap.exe (file missing)
O23 - Service: Norton Personal Firewall Proxy Service (SymProxySvc) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\SymProxySvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe



Thanks

dooza1

Hi,dooza1

No problem this can & will happen it can take up to 2 try's or more
to sometimes kill this bad boy.

Press control-alt-delete to get into the task manager and end the follow processes if they exist:
winco.exe

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.

Make sure you can view hidden and system files: Instructions here

Then Boot to safe mode: Instructions here

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\ncdbg.dll/sp.html#23794

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {58A0CDB3-3B9B-7D83-8B75-7CF3DCBB26D3} - C:\WINNT\system32\winsu.dll

O4 - HKLM\..\Run: [winco.exe] C:\WINNT\winco.exe

Delete the following files\folders IF still present:
C:\WINNT\system32\winsu.dll
C:\WINNT\winco.exe

& again make sure to do this here

click start->settings->control panel->internet options->programs tab->RESET WEB SETTINGS

That will change everything back to defaults (M$)......

Change your homepage and search engines to whatever you wish and reset your pc.

When it boots back up, open IE and see if the page stays the way that you set it.

HGD

Thanks so much for your help - seems as if you've solved the problem!
Should I go through the System 32 files and clear out some of the about:blank application files that were generated?
Also, how do I stop IE from opening when I boot up the computer - it's the only change still left from the about blank situation.

Thanks for your help again - I was ready to throw my computer down the stairs!
Will contribute to the paypal account!

Hi,dooza1

Well just to be on the safe side here you should post
one more HijackThis logfile like i said before this thing
makes it self look like it went bye bye then hey here i am
& yes if you find it delete it.

You should also do this here

clean out system restore like so
http://service1.symantec.com/SUPPORT...rc=sec_doc_nam

& get this out of the way

Empty your Temp folders as follows:
Open Internet Explorer. You'll get a Page not Found error, but that's normal in safe mode.
At the top, click Tools>Internet Options> and then, in the center click Delete Cookies
Click Delete Files and then in the new applet check the box for all offline content
Click OK
Close that applet and open the C>Windows>Temp folder, and delete all files in there too, and all files in sub-folders of Temp.
Note: If you cannot delete them all at once because you have too many, then click and hold ctrl and highlight a batch of them at a time. Once highlighted, R-click over the highlight and select delete. Rinse, lather, repeat until folder is empty
Double check to see if the folder C:\DOCUMENTSandSETTINGS\YOUR NAME\LOCALSETTINGS\Temp is empty.
Empty your recyle bin

Warning please make sure to do a new restore point after
you turn it back on

HGD

Hi -
As I'm running windows 2000, does the System Restore apply here?

HJT File:

Logfile of HijackThis v1.99.1
Scan saved at 09:50:14, on 24/06/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\DRIVERS\CDANTSRV.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\XIMETA\NetDisk\LDServ.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Norton Personal Firewall\NISSERV.EXE
C:\WINNT\Explorer.EXE
C:\Program Files\Norton Personal Firewall\SymProxySvc.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINNT\system32\atiptaxx.exe
C:\Program Files\Norton Personal Firewall\IAMAPP.EXE
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\XIMETA\NetDisk\Admin.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Antispyware\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {58A0CDB3-3B9B-7D83-8B75-7CF3DCBB26D3} - C:\WINNT\system32\winsu.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Personal Firewall\IAMAPP.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [iexplore.exe] C:\Program Files\Internet Explorer\iexplore.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: NetDisk Administrator.lnk = C:\Program Files\XIMETA\NetDisk\Admin.exe
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINNT\system32\DRIVERS\CDANTSRV.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD File System Service (InCDsrv) - Unknown owner - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LANSCSI Helper Service (LanScsiHelper) - XIMETA, Inc. - C:\Program Files\XIMETA\NetDisk\LDServ.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Service (NISSERV) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISSERV.EXE
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SNMP Trap Service (SNMPTRAP) - Unknown owner - C:\WINNT\system32\snmptrap.exe (file missing)
O23 - Service: Norton Personal Firewall Proxy Service (SymProxySvc) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\SymProxySvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe



Regards,

dooza1

Hi,dooza1

Sorry my bad you don't have it on Win2000 as far as i can till anyone

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

O2 - BHO: Class - {58A0CDB3-3B9B-7D83-8B75-7CF3DCBB26D3} - C:\WINNT\system32\winsu.dll (file missing)

then close out of HijackThis

now get this here out of the way


click start->settings->control panel->internet options->programs tab->RESET WEB SETTINGS

That will change everything back to defaults (M$)......

Change your homepage and search engines to whatever you wish and reset your pc.

When it boots back up, open IE and see if the page stays the way that you set it.

also this here

Make your Internet Explorer more secure - This can be done by following these simple instructions:

1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
1. Change the Download signed ActiveX controls to Prompt
2. Change the Download unsigned ActiveX controls to Disable
3. Change the Initialize and script ActiveX controls not marked as safe to Disable
4. Change the Installation of desktop items to Prompt
5. Change the Launching programs and files in an IFRAME to Prompt
6. Change the Navigate sub-frames across different domains to Prompt
7. When all these settings have been made, click on the OK button.
8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
5. Next press the Apply button and then the OK to exit the Internet Properties page.

& last i have some progs for you to download install update them
then just keep updated

SpywareBlaster - Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
http://www.javacoolsoftware.com/spywareblaster.html

SpywareGuard - An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware!
http://www.javacoolsoftware.com/spywareguard.html

IE-SPYAD is a Registry file (IE-ADS.REG) that adds a long list of sites and domains associated with known advertisers, marketers, and crapware pushers to the Restricted sites zone of Internet Explorer.
https://netfiles.uiuc.edu/ehowes/www/resource.htm

Blocking Unwanted Parasites with a Hosts File
http://www.mvps.org/winhelp2002/hosts.htm

and this prog here will help keep your PC clean.

popular programs for doing this, is a freeware program Called Crap Cleaner. Crap Cleaner is a single utility that lets you clear your Cookies, Internet Explorer History, Empty the Recycle Bin, Uninstall Programs, Clear Usage Tracks and much more. As well as this, it has an Advanced Registry Scanner. Using a program like this is one of the easiest methods.

You should also think about using Firefox & Mozilla & us IE for updates

Get your Firefox here

Mo who

HGD

Dude -
Thanks for all your help!

dooza