Hi all,
For the last year I have been using Mcafee Internet security boxed product for my computer and I've been virus/adware/spyware free for a year. Recently my dat auto update subscription ran out so I thought instead that I would use the free superdat service, I downloaded the most recent one and tried to run it but during the program running got this error "There is error occured, while reading the file" So I stopped Mcafee stopped all Mcafee processes and tried again. Same error. So I decided to update manually by extracting the DAT files into my virus scan folder, this went ok and when checking Mcafee reported it was up to date! Great, I'll update like this I thought and started a scan. Mcafee then crashed when scanning a file. A .cab file. I thought something I did was wrong so I reinstalled Mcafee and tried the superdat file. This time it said I didn't have a compatible product. I know I downloaded the right file. So I tried the manual method but it crashed again, so now I only have the original Mcafee Internet Security 6 with no new DAT and I'm worried. Any reason why the superdat is acting wierd? Mcafee still crashes on a reference.cab file, when it worked flawlessly until now, I feel as if Mcafee are bullying me into buying a new years subscription. Help me please!!!

Thank you Steve

I also get this superdat .txt file. Note: I ve xx'ed out some numbers

20/06/2005 08:01 Steve OWNER-xxxxxxxxx Extracting Zip file from stub file, C:\Documents and Settings\Steve\My Documents\Downloads\sdat4516.exe.
20/06/2005 08:01 Steve OWNER-xxxxxxxxxx Deleting...C:\DOCUME~1\Steve\LOCALS~1\Temp\NAIE.tm p
20/06/2005 08:01 Steve OWNER-xxxxxxxxxx There is error occured, while reading the file.
20/06/2005 08:03 Steve OWNER-xxxxxxxxx Update process failed.

Hello,hersnab & Welcome

Hmm not sure on this one but see if downloading the file
from this site is any help
http://download.mcafee.com/updates/superdat.asp

& for that file see if this helps to delete it try this first
before going for the Superdat file

Make sure you can view hidden and system files: Instructions here

Then Boot to safe mode: Instructions here

& do this here

Clean out temporary files:



* Start | Run | type cleanmgr | OK

* Let it scan your system for files to remove.

* Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.

* Click "OK" to remove them.

* Click "Yes" to confirm the deletion.

Restart your computer normally to return to normal mode.

& you should also post a HijackThis logfile

HGD

Thanks, I'll get back once I've done all that and post a Hijack This log after.

Ok I did that, there was nothing to remove, I use CCleaner and set Maxthon browser to delete all those files on closing, superdat still wont work heres my hijack this log:

Logfile of HijackThis v1.98.2
Scan saved at 16:11:15, on 20/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\McAfee.com\PERSON~1\Mp***ent.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\vsnpt513.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\gsicon.exe
C:\WINDOWS\system32\dslagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://uk.mcafee.com/root/redirects/...asp?affid=0-17
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: McAfee Privacy Service - {cc4b2ee5-4803-11d7-8a38-00b0d0c6b814} - C:\Program Files\McAfee\McAfee Privacy Service\GDIEHELP.DLL
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Program Files\Advanced System Optimizer\IEHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [SNPT513] C:\WINDOWS\vsnpt513.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [MPFTray] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [McAfee Guardian] C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe /SU
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_0
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Privacy Bar - {cc4b2ee5-4803-11d7-8a38-00b0d0c6b814} - C:\Program Files\McAfee\McAfee Privacy Service\GDIEHELP.DLL
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...67&clcid=0x409
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...3/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by104fd.bay104.hotmail.msn.co...s/MsnPUpld.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - http://messenger.zone.msn.com/binary...o.cab32846.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...20/mcgdmgr.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} - http://messenger.zone.msn.com/binary...t.cab31267.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9217A6BF-7D0A-4080-9359-D08D1E5DF537}: NameServer = 194.72.0.98 194.72.9.34

Hi,hersnab

Well i hate to do this but you posted an out dated HijackThis logfile
try this one here http://www.isecurity.org.uk/downloads/hijackthis.exe

& here is something more to think about did you have
a look in Control Panel Add/Remove Programs to see
that more then one prog was not installed

HGD

Thanks for pointing that out as I said earlier Mcafee has protected me enough so I haven't had to use while I've been using it, heres my new logfile:

Logfile of HijackThis v1.99.1
Scan saved at 21:49:11, on 20/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\McAfee.com\PERSON~1\Mp***ent.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\vsnpt513.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\gsicon.exe
C:\WINDOWS\system32\dslagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Hijack This\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://uk.mcafee.com/root/redirects/...asp?affid=0-17
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: McAfee Privacy Service - {cc4b2ee5-4803-11d7-8a38-00b0d0c6b814} - C:\Program Files\McAfee\McAfee Privacy Service\GDIEHELP.DLL
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Program Files\Advanced System Optimizer\IEHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [SNPT513] C:\WINDOWS\vsnpt513.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [MPFTray] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [McAfee Guardian] C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe /SU
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_0
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Privacy Bar - {cc4b2ee5-4803-11d7-8a38-00b0d0c6b814} - C:\Program Files\McAfee\McAfee Privacy Service\GDIEHELP.DLL
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...67&clcid=0x409
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...3/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by104fd.bay104.hotmail.msn.co...s/MsnPUpld.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - http://messenger.zone.msn.com/binary...o.cab32846.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...20/mcgdmgr.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} - http://messenger.zone.msn.com/binary...t.cab31267.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9217A6BF-7D0A-4080-9359-D08D1E5DF537}: NameServer = 194.72.0.98 194.72.9.34
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Autodesk Licensing Service - Unknown owner - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: McAfee Privacy Service (GuardDogEXE) - Unknown owner - C:\Program Files\McAfee\McAfee Privacy Service\GUARDDOG.EXE" /SERVICE (file missing)
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe

Hi,hersnab

Well the only item i see out of place here is this one
but glad to say no more then this.

Hold on do you use a webcam if so this maybe a driver for it
if no fix it if you do have a webcam don't fix

Press control-alt-delete to get into the task manager and end the follow processes if they exist:
vsnpt513.exe

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

O4 - HKLM\..\Run: [SNPT513] C:\WINDOWS\vsnpt513.exe

Make sure you can view hidden and system files: Instructions here

Then Boot to safe mode: Instructions here

Delete the following files\folders IF still present:
C:\WINDOWS\vsnpt513.exe<---This file

Then do a reboot see how it is

HGD

Thanks for all your responses and time HJThis,
That entry is my cheapo webcam, hmm... I've been looking around Google and the like for anyone who has had similar errors but when I put a search in something along the lines of 'Mcafee superdat error occured' not one match is returned I don't understand, I payed for the boxed product and it is the best I've used. AVG still let virus' and the like in on my computer and having the one pruduct which controls the firewall, privacy, virus is very handy. If the updates are available for free why should I feel I have to pay £35 a year for them. Also I still cant peform a full system scan. It sticks on a -....reference.cab file. I cant help but think this is Mcafee trying to get more money out of me as I only started having problems the minute my subscription ran out. I used to peform weekly virus scans which completed and it would rarely find anything, Mcafee used to delete anything nasty the minute it appeared. As I said before I reinstalled so 'rolled back' my virus definitions and engine, privacy and firewall updates. When I try to manually install the DAT files when I restart Mcafee it tells me it has unknown definitions and build and crashes. I feel it's only a matter of time before I have a nasty virus and have to reformat, or pay Mcafee?????

Hi,hersnab

Well my friend i can't say that it it Mca doing this
but i think the best thing to do for now is use one
of the Free Virus scanners out here tell you have
the money to get the new Mca.

if you like it that much up to you but will
add that there are some good free onse
just look at the update forum here at D-A-L
as you come in to the HijackThis forum
it's at the top of the page.

well best of luck let me know what
you are going with

HGD