I was referred to you by a Dell Tech. In the past few days, wonderful Windows ME has caused me plenty of headaches on my Dell 4100 system. The problems are:

1) Blue Screen when I power on my system: Doesn't happen all the time.

2) When surfing the Net, the system freezes. Unable to move the mouse. Plus, Control-ALT-Delete is also frozen. So, I need to press the restart button on my CPU

3) I receive Kernel32.dll errors every now and then.

4) I received an RPCRT4.dll error the other night while surfing the Net.

I do have Ad-Aware and SystemWorks 2004 on my system. I fragmented my hard drive over a week. It took some time because I had to run ScanDisk and address the error messages.

Attached is my Hijack This Log. Can you determine if there's a problem? I would appreciate any assistance you can offer.

P.S. I plan to purchase a new hard drive and upgrade to Windows XP in the next few weeks. Yet, I want my system to keep running before I make the switch.

Thanks again!

Hiosilv4


Logfile of HijackThis v1.99.1
Scan saved at 8:51:53 PM, on 6/10/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\MSN APPS\UPDATER\01.03.0000.1005\EN-US\MSNAPPAU.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\Monwow.exe
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\1033\MSOFFICE.EXE
C:\PROGRAM FILES\LAVASOFT\AD-AWARE SE PROFESSIONAL\AD-AWARE.EXE
C:\PROGRAM FILES\LAVASOFT\AD-AWARE SE PROFESSIONAL\AD-WATCH.EXE
C:\PROGRAM FILES\MSN\MSNCOREFILES\MSN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\MSN\MSNIA\MSNIASVC.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\MSN\MSNIA\WA\CLIENTSIDEPROXY.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = =%3D
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:9022
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.03.0000.1005\EN-XU\STMAIN.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.03.0000.1005\en-us\msnappau.exe"
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [MSNIA] C:\PROGRA~1\MSN\MSNIA\MSNIASVC.EXE
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O8 - Extra context menu item: View Original Image - C:\program files\msn\msnia\wa\getoriginal.htm
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/tech...a/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {D59795E1-C4E2-11D2-859A-00105A10A549} (Media Controller 7) -
O16 - DPF: {62FE4FA0-792C-11D0-9CB5-0000C0EC9FDB} (StWebImage General Propery Page Object) -
O20 - AppInit_DLLs: apitrap.dll;

Hello,Hiosilv4 & Welcome

Ok here is what i want you to do for me please

Stop/Disable these here from starting up with windows
they should have an option from with in the Progs them self

CLEANSWEEP
AD-AWARE
AD-WATCH

& for the Internet problem have a look here
http://support.microsoft.com/?kbid=224813

let us know how it gos

HGD

3) I receive Kernel32.dll errors every now and then.

Well, I'm not sure about your other problems, but, I thought I'd let you know about kernel32.dll incase you don't know.

kernel32.exe is a Floodnet virus and attempts to send e-mails to everyone using Outlook aliases. This program is a registered security risk and should be removed immediately. Note! kernel32.dll is the most important Microsoft Windows Kernel. Functionality addressing most of windows functions are linked to this kernel DLL in some way.
You can go to http://www.processlibrary.com/direct...el32/index.php to find out more about kernel32.

Thanks for your tips! I disabled CleanSweep from Startup. Ad-aware and Ad Watch were not launching on start up. Regarding Apitrap.dll, in reading the Micrsoft link, it seems to affect IE 5. I have 6. Did this still apply to me. I'm now experiencing freeze-ups when I power up my system. So, I have to press restart. I forgot to include HPZSTATX has caused an error in RPCRT4.DLL in my first message. Does that pinpoint my problem? Do all these recent errors mean my hard drive is slowly dying?

I'm going to check on some of your problems. Expect a reply soon.

Hi,Hiosilv4

Do you have an update for us on this or
is the problem gone.

HGD

HJThis & Jnadel: Here's the latest update as of 6/13 at 7am CT. Yesterday, my system kept freezing while using the desktop and Internet. I was ready to throw my computer in the trash. So, I gathered my thoughts and decided to run ScanDisk (thorough) and Defrag. I also inserted a line in my 386Enh section to System.ini file. The line is MaxPhysPage=40000. I read about this fix in Microsoft article 304943 re: ME systems with more that 1.5GB RAM. Instability can occur. My system is 2.0GB. I don't know if the scanning, defrag and/or system.ini change is responsible for my better performance since yesterday afternoon. I have not experienced any freeze-ups since the fixes (knock on wood). I hope that my good luck continues until I upgrade to XP, increase memory and reinstall new hard drive. I'm tired of ME and all of its problems.

Thanks again for your assistance. You both were a tremendous help! If another problem arises, I'll post another message.

Hiosilv4

Hey,Hiosilv4

Well this is great news & thanks for taking the time
to post this info it may help someone having the
same problem & yes it would be a great move to
winXP best of luck

now here are some progs to download to have
if you use now or after you upgrade to WinXP

SpywareBlaster - Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
http://www.javacoolsoftware.com/spywareblaster.html

SpywareGuard - An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware!
http://www.javacoolsoftware.com/spywareguard.html

IE-SPYAD is a Registry file (IE-ADS.REG) that adds a long list of sites and domains associated with known advertisers, marketers, and crapware pushers to the Restricted sites zone of Internet Explorer.
https://netfiles.uiuc.edu/ehowes/www/resource.htm

Blocking Unwanted Parasites with a Hosts File
http://www.mvps.org/winhelp2002/hosts.htm

and this prog here will help keep your PC clean.

popular programs for doing this, is a freeware program Called Crap Cleaner. Crap Cleaner is a single utility that lets you clear your Cookies, Internet Explorer History, Empty the Recycle Bin, Uninstall Programs, Clear Usage Tracks and much more. As well as this, it has an Advanced Registry Scanner. Using a program like this is one of the easiest methods.

You should also think about using Firefox & Mozilla & us IE for updates

Get your Firefox here

Mo who


like i said above you could try using them now or
hold tell you go to WinXP

HGD

Hi,Hiosilv4

& also you can do this now or after you upgrade

Make your Internet Explorer more secure - This can be done by following these simple instructions:

1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
1. Change the Download signed ActiveX controls to Prompt
2. Change the Download unsigned ActiveX controls to Disable
3. Change the Initialize and script ActiveX controls not marked as safe to Disable
4. Change the Installation of desktop items to Prompt
5. Change the Launching programs and files in an IFRAME to Prompt
6. Change the Navigate sub-frames across different domains to Prompt
7. When all these settings have been made, click on the OK button.
8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
5. Next press the Apply button and then the OK to exit the Internet Properties page.

HGD

HJThis: I guess I spoke too soon. My system freezing has returned. Happening while surfing the Internet. Mouse freezes. Control, ALT, DEL becomes inoperable. Receiving no error messages. I'm sure freezing will also occur soon on the desktop. Any ideas why this is happening? It this related to Windows ME? I surely welcome your input!

Hiosilv4