how to solve this problem

  1. #1
    mamatee4real is offline Newbie

    how to solve this problem

    Hi,


  2. #2
    HJThis is offline Senior Member
    Hello,mamatee4real & Welcome

    Well not sure if you are playing around here
    or not if no then please tell us how we can help

    if yes please don't do that it takes away from
    members who need help

    HGD

  3. #3
    mamatee4real is offline Newbie
    hi
    my computer is window xp.antivius is installed and black ICE pc protection in installed too.
    my problem is that some day ago, as i was making some changes in the blackICE setting on communication/application control "controling network access from this computer" on that box, i clicked on prompt before terminating any application. so i applied,later, i saw a pop-up that says 'possible trojan application detected' i clicked on more infor, it wrote:wuauclt.exe. and that is either i terminate or let the application continue so i clicked terninate but beco the box kept on popping up i later clicked cont and it went away.But wat i discovered was that the computer went frozed, i restarted it, logged into my account but i saw no icons. i restarted the conpu several time but couldn't see anything on screen expect the backgroundso i later logged into another person account inthe same computer,it opened the account normally but as i wanted to run the virus check, it didn't respond so i later discovered that most of my software appliction is not working and i cannot make any changes on the other account expect from mine and mine wasn't showing any thing but the background.
    please, help me out.

  4. #4
    HJThis is offline Senior Member
    Save 20% on AVG Internet Security 2012 Suite!
    Hello,mamatee4real & Welcome

    sorry for the late reply

    now not sure what tools you have install so do this here

    Before posting your Hijack this log could you please update and run both Spybot S+D and Adaware, as per these instructions. Then can you update your Hijack this from this link then post a fresh log.

    as said above once done post a HijackThis logfile

    now if you do have one or both tools please make sure
    to update them before you scan

    HGD

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