Computer doesn't start up properly

**Jazz** · 06-04-2005

Hi Owen,

My computer is once again giving me grief with the same problem as last time.

On booting up the computer I get a windows message saying 'The network adaptor files have been installed. click OK to restart your computer.'

It gives me no other option other than that, and whatever I try to bypass this, the PC simply restarts itself.

Here is the log I got off it yesterday:

Logfile of HijackThis v1.99.1
Scan saved at 21:55:15, on 05/04/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
A:\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.aol.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://www.aol.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\CCHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\PSTOPPER.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1629.0\EN-GB\MSNTB.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRAM FILES\GRISOFT\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [service] C:\WINDOWS\SYSTEM\rundata.exe
O4 - HKLM\..\Run: [data32runx] C:\WINDOWS\SYSTEM\datacrypt.exe %srun%
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ATIPOLAB] ati2evxx.exe
O4 - HKLM\..\RunServices: [SAgent2ExePath] C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunOnce: [ospath-autoinst] C:\PROGRAM FILES\COMMON FILES\AOL\ACS\OSPATH.EXE -autoinst
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM\E_SRCV02.EXE
O4 - Startup: AOL Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Startup: Iomega Watch.lnk = C:\Tools_95\IOWATCH.EXE
O4 - Startup: Iomega Startup Options.lnk = C:\Tools_95\IMGSTART.EXE
O4 - Startup: Iomega Disk Icons.lnk = C:\Tools_95\IMGICON.EXE
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O10 - Broken Internet access because of LSP provider 'c:\windows\system\nutafun4.dll' missing
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.co.uk
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.communities.msn.com/contro...C/MsnPUpld.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/UK/install.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.blueyonder.co.uk/html/so...ivePreQual.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/comput...up/qdiagcc.cab
O16 - DPF: {FE507B78-691A-4DAA-BE3D-793C86592506} - https://mylearning.accenture.com/codebase/SDWAPI.cab
O16 - DPF: {18C589DC-EF2A-41DC-80CD-FE7EB43C6E95} (SBCommunicationsAgent.Application) - https://mylearning.accenture.com/codebase/SBCommA.cab

Hope you can help!

Thanks,

Jazz

**Jazz** · 18-04-2005

Hi, sorry to post again but I really need to get access to some documents on my PC.. I'd really appreciate if someone could take a look at the log for me!

Thanks again,

Jazz

**owen** · 18-04-2005

Sorry about the response time:

Can I point out your running an outdated version of AVG (AVG 6). Get AVG 7 from http://free.grisoft.com.

Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

O4 - HKLM\..\Run: [service] C:\WINDOWS\SYSTEM\rundata.exe
O4 - HKLM\..\Run: [data32runx] C:\WINDOWS\SYSTEM\datacrypt.exe %srun%

Click Fix Checked

Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders.

Delete the following files and folders:
C:\WINDOWS\SYSTEM\rundata.exe
C:\WINDOWS\SYSTEM\datacrypt.exe

Reboot and post a fresh log

**Jazz** · 19-04-2005

Hi Owen,

Not to worry, I realise you're all busy people.

I did as you asked and here is the resulting log:

Logfile of HijackThis v1.99.1
Scan saved at 00:15:57, on 19/04/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.aol.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://www.aol.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\CCHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\PSTOPPER.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1629.0\EN-GB\MSNTB.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRAM FILES\GRISOFT\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ATIPOLAB] ati2evxx.exe
O4 - HKLM\..\RunServices: [SAgent2ExePath] C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunOnce: [ospath-autoinst] C:\PROGRAM FILES\COMMON FILES\AOL\ACS\OSPATH.EXE -autoinst
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM\E_SRCV02.EXE
O4 - Startup: AOL Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Startup: Iomega Watch.lnk = C:\Tools_95\IOWATCH.EXE
O4 - Startup: Iomega Startup Options.lnk = C:\Tools_95\IMGSTART.EXE
O4 - Startup: Iomega Disk Icons.lnk = C:\Tools_95\IMGICON.EXE
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O10 - Broken Internet access because of LSP provider 'c:\windows\system\nutafun4.dll' missing
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.co.uk
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.communities.msn.com/contro...C/MsnPUpld.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/UK/install.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.blueyonder.co.uk/html/so...ivePreQual.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/comput...up/qdiagcc.cab
O16 - DPF: {FE507B78-691A-4DAA-BE3D-793C86592506} - https://mylearning.accenture.com/codebase/SDWAPI.cab
O16 - DPF: {18C589DC-EF2A-41DC-80CD-FE7EB43C6E95} (SBCommunicationsAgent.Application) - https://mylearning.accenture.com/codebase/SBCommA.cab

I rebooted the PC after deleting the files and in normal mode it still came up with the same error message. I had to reboot in Safe mode to get access, that's when I got the log.

The new version of AVG came out since the computer stopped working properly so I haven't been able to update it properly. I will definitely do it once it's back up and running.

Cheers,

Jazz

**owen** · 19-04-2005

Could you possibly post me a screen shot of the message you are receiving (if you don't know how, post back and I'll explain).

**Jazz** · 20-04-2005

Hi Owen,

I think I know how to do it, don't you just press the Print Screen button when the message comes up and then paste it into a document?

The problem is, if I get to the message then get a screen shot, I have to restart the PC in safe mode before I can get to any other applications like Word etc to paste the screen shot into. Is there a way around that?

Thanks,

Jazz

**owen** · 20-04-2005

No there isn't if its just automatically restarting. What is the exact error? Post it like this...

"Title Bar"
Error Message in box

Buttons: Ok, Cancel, etc.

**Jazz** · 20-04-2005

Title bar: "Install"

Message in box: "The network adapter files have been installed. Click OK to restart computer"

Button: "OK"

Even if I try and close it without pressing "OK" it still restarts.

**owen** · 20-04-2005

Try fixing this entry in Hijack This in Safe Mode, I'm not sure about it, it has the word "inst" in it so could possibly be installing something and the fact its a run once:

O4 - HKLM\..\RunOnce: [ospath-autoinst] C:\PROGRAM FILES\COMMON FILES\AOL\ACS\OSPATH.EXE -autoinst

**Jazz** · 21-04-2005

It worked!

The PC now boots up as it should. Thanks Owen, once again, YOU'RE A STAR!!!

Okay, I have all the recommended programs installed on my PC to prevent viruses, to clean up excess rubbish that gets stored etc. Is there anything else I can do to stop this happening again?

Thank you soooo much for your help!

Jazz

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