Problems with IEXPLORER

  1. 17-03-2005  #1
    DAVID SORIANO
    DAVID SORIANO is offline Newbie

    Problems with IEXPLORER

    Everytime I try to open a web page with Internet Explorer 6.0 I receive a lot of error messages such Error OBJECT and error IFRAME. Here is my HiJack This log
    __________________________________________________ _______________
    Logfile of HijackThis v1.99.1
    Scan saved at 10:46:05, on 17/3/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Arquivos de programas\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
    C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe
    C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\system32\slserv.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Arquivos de programas\Ahead\InCD\InCD.exe
    C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 3.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Arquivos de programas\MSN Apps\Updater\01.02.3000.1001\pt-br\msnappau.exe
    C:\Arquivos de programas\Arquivos comuns\eAcceleration\eanthology.exe
    C:\Arquivos de programas\Acceleration Software\Anti-Virus\stopsignav.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe
    C:\Arquivos de programas\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Arquivos de programas\VIA\RAID\raid_tool.exe
    C:\Arquivos de programas\Internet Explorer\iexplore.exe
    C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe
    C:\Arquivos de programas\Messenger\msmsgs.exe
    C:\Documents and Settings\CASA\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com.br/0SEPTBR/SAOS01
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\Arquivos de programas\MySearch\bar\1.bin\S4BAR.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Arquivos de programas\NewDotNet\newdotnet6_38.dll
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Arquivos de programas\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
    O2 - BHO: (no name) - {BC295A8D-1054-ADD2-7921-4933BA265D3F} - C:\WINDOWS\System32\power.dll
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.3000.1001\pt-br\msntb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {C36324E7-E941-A357-3BF7-D47813BA9606} - C:\WINDOWS\system32\nurizet.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.3000.1001\pt-br\msntb.dll
    O3 - Toolbar: My Search Bar - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - C:\Arquivos de programas\MySearch\bar\1.bin\S4BAR.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Arquivos de programas\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 3.exe
    O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\ARQUIV~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
    O4 - HKLM\..\Run: [msnappau] "C:\Arquivos de programas\MSN Apps\Updater\01.02.3000.1001\pt-br\msnappau.exe"
    O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe
    O4 - HKLM\..\Run: [StopSignStatus] Rundll32.exe "C:\Arquivos de programas\Arquivos comuns\eAcceleration\Installer\stopsinfo.dll",Veri fyStatus
    O4 - HKLM\..\Run: [EanthologyApp] "C:\Arquivos de programas\Arquivos comuns\eAcceleration\eanthology.exe" /b Startup
    O4 - HKLM\..\Run: [webscan] C:\Arquivos de programas\Acceleration Software\Anti-Virus\stopsignav.exe -k
    O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARQUIV~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\RunOnce: [StopSignStatus] Rundll32.exe "C:\Arquivos de programas\Arquivos comuns\eAcceleration\Installer\stopsinfo.dll",Veri fyStatus /ro
    O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Arquivos de programas\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: raid_tool.exe.lnk = C:\Arquivos de programas\VIA\RAID\raid_tool.exe
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O12 - Plugin for .spop: C:\Arquivos de programas\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
    O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com...ll/xscan60.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{20248C98-70DF-45E7-A5D1-6629AF3EDC3B}: NameServer = 200.149.55.142 200.165.132.155
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Arquivos de programas\Ahead\InCD\InCDsrv.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    __________________________________________________ _______________

    Thank you for your help.

    Best Regards,
    David Soriano.
  2. 17-03-2005  #2
    owen
    owen is offline D-A-L Team Member (UK)
    First of all remove New.Net as per instructions here.
  3. 22-03-2005  #3
    DAVID SORIANO
    DAVID SORIANO is offline Newbie
    I´ve just removed NewDot and I have performed a new Scan with Ad-Aware and SpyBot and I continue having the same problems. This is the new hijackthis log file:

    Logfile of HijackThis v1.99.1
    Scan saved at 12:40:04, on 22/3/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Documents and Settings\CASA\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com.br/0SEPTBR/SAOS01
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\Arquivos de programas\MySearch\bar\1.bin\S4BAR.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Arquivos de programas\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
    O2 - BHO: (no name) - {BC295A8D-1054-ADD2-7921-4933BA265D3F} - C:\WINDOWS\System32\power.dll
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.4000.1001\pt-br\msntb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {C36324E7-E941-A357-3BF7-D47813BA9606} - C:\WINDOWS\system32\nurizet.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.4000.1001\pt-br\msntb.dll
    O3 - Toolbar: My Search Bar - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - C:\Arquivos de programas\MySearch\bar\1.bin\S4BAR.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Arquivos de programas\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 3.exe
    O4 - HKLM\..\Run: [msnappau] "C:\Arquivos de programas\MSN Apps\Updater\01.02.3000.1001\pt-br\msnappau.exe"
    O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe
    O4 - HKLM\..\Run: [StopSignStatus] Rundll32.exe "C:\Arquivos de programas\Arquivos comuns\eAcceleration\Installer\stopsinfo.dll",Veri fyStatus
    O4 - HKLM\..\Run: [EanthologyApp] "C:\Arquivos de programas\Arquivos comuns\eAcceleration\eanthology.exe" /b Startup
    O4 - HKLM\..\Run: [webscan] C:\Arquivos de programas\Acceleration Software\Anti-Virus\stopsignav.exe -k
    O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARQUIV~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\RunOnce: [StopSignStatus] Rundll32.exe "C:\Arquivos de programas\Arquivos comuns\eAcceleration\Installer\stopsinfo.dll",Veri fyStatus /ro
    O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Arquivos de programas\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: raid_tool.exe.lnk = C:\Arquivos de programas\VIA\RAID\raid_tool.exe
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Arquivos de programas\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
    O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com...ll/xscan60.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Arquivos de programas\Ahead\InCD\InCDsrv.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe

    Best Regards,
    David Soriano.
  4. 24-03-2005  #4
    owen
    owen is offline D-A-L Team Member (UK)
    Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

    O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\Arquivos de programas\MySearch\bar\1.bin\S4BAR.DLL
    O2 - BHO: (no name) - {BC295A8D-1054-ADD2-7921-4933BA265D3F} - C:\WINDOWS\System32\power.dll
    O2 - BHO: (no name) - {C36324E7-E941-A357-3BF7-D47813BA9606} - C:\WINDOWS\system32\nurizet.dll
    O3 - Toolbar: My Search Bar - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - C:\Arquivos de programas\MySearch\bar\1.bin\S4BAR.DLL
    O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe

    These entries show you have StopSign installed. StopSign isn't recommended, see here.

    O4 - HKLM\..\Run: [StopSignStatus] Rundll32.exe "C:\Arquivos de programas\Arquivos comuns\eAcceleration\Installer\stopsinfo.dll",Veri fyStatus
    O4 - HKLM\..\Run: [EanthologyApp] "C:\Arquivos de programas\Arquivos comuns\eAcceleration\eanthology.exe" /b Startup
    O4 - HKLM\..\Run: [webscan] C:\Arquivos de programas\Acceleration Software\Anti-Virus\stopsignav.exe -k
    O4 - HKLM\..\RunOnce: [StopSignStatus] Rundll32.exe "C:\Arquivos de programas\Arquivos comuns\eAcceleration\Installer\stopsinfo.dll",Veri fyStatus /ro

    Click Fix Checked

    Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders.

    Delete the following files and folders:
    C:\WINDOWS\System32\power.dll
    C:\WINDOWS\system32\nurizet.dll
    C:\Arquivos de programas\MySearch
    C:\Program Files\AdTools Service

    Reboot and post a fresh log
  5. 24-03-2005  #5
    DAVID SORIANO
    DAVID SORIANO is offline Newbie
    Hi OWEN,

    you helped me to solve the preoblem. I think the main problem was the e-acceleration software. I putted a banner of this site in my web page (www.adiabaticman.com/Project.html) to try to help you a little. This is the new log file:

    Logfile of HijackThis v1.99.1
    Scan saved at 10:16:10, on 24/3/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Arquivos de programas\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Arquivos de programas\Ahead\InCD\InCD.exe
    C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 3.exe
    C:\Arquivos de programas\MSN Apps\Updater\01.02.3000.1001\pt-br\msnappau.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe
    C:\Arquivos de programas\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Arquivos de programas\VIA\RAID\raid_tool.exe
    C:\Arquivos de programas\Messenger\msmsgs.exe
    C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
    C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe
    C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe
    C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\system32\slserv.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe
    C:\Documents and Settings\CASA\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com.br/0SEPTBR/SAOS01
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {809F4121-120B-4889-977A-F2680E95F89C} - C:\WINDOWS\system32\duyaxiti.dll
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.4000.1001\pt-br\msntb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.4000.1001\pt-br\msntb.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Arquivos de programas\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 3.exe
    O4 - HKLM\..\Run: [msnappau] "C:\Arquivos de programas\MSN Apps\Updater\01.02.3000.1001\pt-br\msnappau.exe"
    O4 - HKLM\..\Run: [webscan] C:\Arquivos de programas\Acceleration Software\Anti-Virus\stopsignav.exe -k
    O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARQUIV~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Arquivos de programas\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: raid_tool.exe.lnk = C:\Arquivos de programas\VIA\RAID\raid_tool.exe
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Arquivos de programas\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
    O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com...ll/xscan60.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Arquivos de programas\Ahead\InCD\InCDsrv.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe

    Thank you very much and best regards,
    David Soriano.
  6. 24-03-2005  #6
    owen
    owen is offline D-A-L Team Member (UK)
    Fix these entries as well as a last cleanup:

    O2 - BHO: (no name) - {809F4121-120B-4889-977A-F2680E95F89C} - C:\WINDOWS\system32\duyaxiti.dll
    O4 - HKLM\..\Run: [webscan] C:\Arquivos de programas\Acceleration Software\Anti-Virus\stopsignav.exe -k

    Then reboot and post a fresh log.
  7. 24-03-2005  #7
    DAVID SORIANO
    DAVID SORIANO is offline Newbie
    Hi Owen,

    this is the log file after delete the last two entries.

    Logfile of HijackThis v1.99.1
    Scan saved at 12:06:19, on 24/3/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Arquivos de programas\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Arquivos de programas\Ahead\InCD\InCD.exe
    C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 3.exe
    C:\Arquivos de programas\MSN Apps\Updater\01.02.3000.1001\pt-br\msnappau.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe
    C:\Arquivos de programas\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Arquivos de programas\VIA\RAID\raid_tool.exe
    C:\Arquivos de programas\Messenger\msmsgs.exe
    C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
    C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe
    C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe
    C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\system32\slserv.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe
    C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe
    C:\Documents and Settings\CASA\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com.br/0SEPTBR/SAOS01
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.4000.1001\pt-br\msntb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.4000.1001\pt-br\msntb.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Arquivos de programas\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 3.exe
    O4 - HKLM\..\Run: [msnappau] "C:\Arquivos de programas\MSN Apps\Updater\01.02.3000.1001\pt-br\msnappau.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARQUIV~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Arquivos de programas\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: raid_tool.exe.lnk = C:\Arquivos de programas\VIA\RAID\raid_tool.exe
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Arquivos de programas\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
    O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com...ll/xscan60.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Arquivos de programas\Ahead\InCD\InCDsrv.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe

    Thank you,
    David Soriano.
  8. 24-03-2005  #8
    owen
    owen is offline D-A-L Team Member (UK)
    Thats a clean log, how are things running?
  9. 24-03-2005  #9
    DAVID SORIANO
    DAVID SORIANO is offline Newbie
    Hi Owen,

    all is running well now. Most of the error messages were caused by the e-acceleration package software.

    Thank you for your help,
    David Soriano.
  10. 24-03-2005  #10
    owen
    owen is offline D-A-L Team Member (UK)
    Save 20% on AVG Internet Security 2012 Suite!
    Glad your sorted

    Preventing it returning

    After your problem has been resolved on the forum, it is an absoulute MUST to do the following steps to prevent the problem returning. Click on the link to get access to the software or webpage that I'm referring to.

    1. Visit Windows Update
    Pay a visit to Windows Update and scan for and download ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.

    2. Clean Up and Speed Up-
    It is important that after you have had a spyware/virus infection that you clean up your PC (this includes cleaning out usage tracks, temporary files, emptying the recycle bin, etc). It is so important because during the installation and uninstallation of spyware (and most programs), many temporary or useless files are left behind. If you accidently run one of these files, you could end up with the problem returning. See the link above for lots of information on clearing out your PC and improving your PCs performance and general speed.

    3. Consider an alternative browser or tighten IE settings-
    Internet Explorer is installed on most systems and used by the majority of people, so of course its going to be a prime target for malware and hackers. To make the matters worse, Internet Explorer is very vulnerable to hijacks and the automatic installation of programs. This is how a lot of spyware enters your PC in the first place. So unless you secure Internet Explorer, you are seriously at risk. There is risk with any Internet browser, but even when IE is secured, there are still risks. IE can still be exploited as long as installed on your system, you don't necessarily have to use it, so this shows the importance of securing it. Here are five steps to take to Secure IE:
    • Install Sun Java instead of using MS Java VM. Get from www.java.com. Sun Java is much more secure.
    • Scroll up and read about Windows Updates (number 1). This is essential to patch newly discovered flaws in Internet Explorer.
    • Scroll down and read about Spyware Blaster (number 7. This is important so that nasty sites can't exploit your machine.
    • Take a look at the article here. Scroll down to the "If you have to use MSIE" section and have a read of the information about the recommended security settings in IE. A program is also mentioned called IESPYADS, its is worth downloading and installing this.
    If you wish to use an alternative browser that is perhaps more secure than IE, consider Mozilla Firefox, Mozilla, Opera or Netscape.

    4. Download Antivirus Software-
    If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.

    5. Download a Firewall-
    If you haven't already got a firewall, it is Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.

    6. Spyware Scanners-
    It is important that as well as having real time spyware protection, you have a spyware scanning application. If you have not already been told to download one earlier in this thread, it is a good idea to download Spybot Search And Destroy and Ad-aware. They are both spyware scanners and will search for a remove spyware. It is recommended that you have both, because one will pick up entries that the other misses. It is even a good idea to download these if you have other programs such as ASE, Spysweeper, Pest Patrol, etc, because one spyware scanner will not pick up everything. Please remember to update your spyware scanners weekly/fortnightly.

    7. Prevent Spyware slipping through Internet Explorer-
    Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.

    8. Constant Spyware Protection-
    It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.

    All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.

    And last of all, please remember, that common sense is your greatest tool. Without it, spyware and other related Malware would rule!
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