[ssim]

[FONT=Arial]Not really sure how this happened but it started this morning. I have been going at this all day and I'm now seeking professional help. I have made sure that my mcafee is current, I have followed the instructions to the best of my ability. Right now everytime I clicked on a link in a google search I am redirected to a porn site.

McAfee comes back with no infected files??



Here is my log file:

Logfile of HijackThis v1.99.1
Scan saved at 11:20:18 PM, on 16/03/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\System32\NWTRAY.EXE
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-ca\msnappau.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\McAfee.com\PERSON~1\Mp***ent.exe
C:\WINDOWS\System32\cusrvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\wuauclt.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\WISPTIS.EXE
C:\totalcmd\TOTALCMD.EXE
C:\Program Files\NoAdware3\NoAdware3.exe
c:\Pending\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.msn.ca
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hotmail.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-ca\msntb.dll
O2 - BHO: (no name) - {E72CAE67-90C2-0C46-CE92-6822C0AC2D18} - C:\WINDOWS\system32\d3xm.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-ca\msntb.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-ca\msnappau.exe"
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe /autorun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info...TunesSetup.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/...4/mcinsctl.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/1331b39f...p/RdxIE601.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1...datePortal.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/...21/mcgdmgr.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\System32\cusrvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe

[owen]

Hello,
Please could you download and unzip About:Buster from AboutBuster. Leave it for now, we'll use it later. Also download and install Ad-aware from here.

Once you have installed Ad-aware, run the program and in the bottom right hand corner click Check For Updates. Update Ad-aware following the prompts and then close the program, we will use it later.

Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders beforehand.

Restart Hijack This and put a checkmark next to these entries and click Fix Checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\cktty.dll/sp.html#12345
O2 - BHO: (no name) - {E72CAE67-90C2-0C46-CE92-6822C0AC2D18} - C:\WINDOWS\system32\d3xm.dll (file missing)
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/1331b39...ip/RdxIE601.cab

Now run the file aboutbuster.exe that we downloaded earlier. When the tool is open press the Ok button, then the Start button, then the Ok button, and then finally the Yes button. If it asks if you would like to do a second pass, allow it to do so.When finished, press the "Save log" button. I will want a copy of that log after all steps are completed here.

Copy the contents of this quote box to Notepad:

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\HSA]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\SE]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\SW]

Click File> Save As. Click the drop down arrow next to Save as type: and select all files. In the filename box type fix.reg. Save it to a convenient location. Once saved, double click it and confirm that you want it to merge with the registry.

Now Start Ad-aware

We need to configure Ad-aware for a full scan.

Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:

• Automatically save log-file
• Automatically quarantine objects prior to removal
• Safe Mode (always request confirmation)

2. Click on the Scanning button on the left and select :

• Scan Within Archives
• Scan Active Processes
• Scan Registry
• Deep Scan Registry
• Scan my IE favorites for banned URL’s
• Scan my Hosts file
• Under Click here to select drives + folders, choose:
• All of your hard drives

Click on the Advanced button on the left and select:

• Include additional process information
• Include additional file information
• Include environment information

Click the Tweak button and select:

• Under the Scanning Engine:
  • Unload recognized processes & modules during scan
  • Include additional Ad-aware settings in logfile
• Under the Cleaning Engine:
  • Let Windows remove files in use at next reboot

Click on Proceed to save the settings.

Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:

• Use Custom Scanning Options

Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

Save the log file when it asks and then click Finish

When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).

Then go to Start> Run and type cleanmgr.

Put a checkmark next to:
Temporary Files
Temporary Internet Files
Recycle Bin

Click Ok

Reboot into Normal Mode.

Note: Two, possibly three files may have been deleted from your computer by the hijacker and may need to be replaced:

Control.exe. If control.exe is missing go to merijn and download the version of control.exe for your operating system. If you are running Windows 2000, copy it to c:\winnt\system32\. For Windows XP, copy it to c:\windows\system32\.

hosts (with no extension). Download the Hoster. Press "Restore Original Hosts" and press "OK". Exit Program. Note: if you were using a custom Hosts file you will need to replace any of those entries yourself

SDHelper.dll (if you are using Spybot Search & Destroy). If you have Spybot S&D installed and SDHelper.dll is missing, replace it with this one. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

Additionally, Please check your ActiveX security settings. They may have been changed by this CWS variant to allow all ActiveX. In IE, click Tools> Internet Options and then click the Security tab. Click on Custom Level and make sure that the following settings are correct:

Download signed ActiveX controls (Prompt)
Download unsigned ActiveX controls (Disable)
Initialize and script ActiveX controls not marked as safe (Disable)
Run ActiveX controls and plug-ins (Enabled) (This actually refers to Java and Flash, not ActiveX)
Script ActiveX controls marked safe for scripting (Prompt)

Pay a visit to http://housecall.trendmicro.com and let it scan for and remove any viruses, worms or trojans you may have.

Then post a fresh Hijack This log and your About:Buster log here.

[ssim]

I've followed your instructions and here are the resulting files that you asked for:

Scanned at: 10:02:51 AM on: 18/03/2005


-- Scan 1 ---------------------------
About:Buster Version 4.0
Reference List : 19

No ADS found on system
Attempted Clean Of Temp folder.
Pages Reset... Done!

-- Scan 2 ---------------------------
About:Buster Version 4.0
Reference List : 19

No ADS found on system
Attempted Clean Of Temp folder.
Pages Reset... Done!



-----------------
Logfile of HijackThis v1.99.1
Scan saved at 11:52:32 AM, on 18/03/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\System32\NWTRAY.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-ca\msnappau.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\PROGRA~1\McAfee.com\PERSON~1\Mp***ent.exe
C:\WINDOWS\System32\cusrvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\RegSrvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\totalcmd\TOTALCMD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Pending\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hotmail.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-ca\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-ca\msntb.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-ca\msnappau.exe"
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe /autorun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info...TunesSetup.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/...4/mcinsctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1...datePortal.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/...21/mcgdmgr.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\System32\cusrvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe

I hope that you can't see anything wrong in here.

[owen]

Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

R3 - Default URLSearchHook is missing

Click Fix Checked

Reboot and post a fresh log

[ssim]

here is the lastest hijack log. I did as you requested in the above post. The fact that we are getting less and less issues here, does that tell me we are close to a solution.

Thanks much

gfile of HijackThis v1.99.1
Scan saved at 3:44:37 PM, on 18/03/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\cusrvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\RegSrvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\pctspk.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\System32\NWTRAY.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-ca\msnappau.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\PROGRA~1\McAfee.com\PERSON~1\Mp***ent.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Pending\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hotmail.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-ca\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-ca\msntb.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-ca\msnappau.exe"
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [McRegWiz] c:\PROGRA~1\mcafee.com\agent\mcregwiz.exe /autorun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info...TunesSetup.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/...4/mcinsctl.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1...datePortal.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/...21/mcgdmgr.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\System32\cusrvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe

[owen]

And that is a clean log. How are things running?

[ssim]

Thank you so much Owen. Things appear to be back to normal.

I made a small donation to the site for your assistance.

Thanks again

Sheldon

[owen]

Thanks for the contribution


Preventing it returning

After your problem has been resolved on the forum, it is an absoulute MUST to do the following steps to prevent the problem returning. Click on the link to get access to the software or webpage that I'm referring to.

1. Visit Windows Update
Pay a visit to Windows Update and scan for and download ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.

2. Clean Up and Speed Up-
It is important that after you have had a spyware/virus infection that you clean up your PC (this includes cleaning out usage tracks, temporary files, emptying the recycle bin, etc). It is so important because during the installation and uninstallation of spyware (and most programs), many temporary or useless files are left behind. If you accidently run one of these files, you could end up with the problem returning. See the link above for lots of information on clearing out your PC and improving your PCs performance and general speed.

3. Consider an alternative browser or tighten IE settings-
Internet Explorer is installed on most systems and used by the majority of people, so of course its going to be a prime target for malware and hackers. To make the matters worse, Internet Explorer is very vulnerable to hijacks and the automatic installation of programs. This is how a lot of spyware enters your PC in the first place. So unless you secure Internet Explorer, you are seriously at risk. There is risk with any Internet browser, but even when IE is secured, there are still risks. IE can still be exploited as long as installed on your system, you don't necessarily have to use it, so this shows the importance of securing it. Here are five steps to take to Secure IE:

• Install Sun Java instead of using MS Java VM. Get from www.java.com. Sun Java is much more secure.
• Scroll up and read about Windows Updates (number 1). This is essential to patch newly discovered flaws in Internet Explorer.
• Scroll down and read about Spyware Blaster (number 7. This is important so that nasty sites can't exploit your machine.
• Take a look at the article here. Scroll down to the "If you have to use MSIE" section and have a read of the information about the recommended security settings in IE. A program is also mentioned called IESPYADS, its is worth downloading and installing this.

If you wish to use an alternative browser that is perhaps more secure than IE, consider Mozilla Firefox, Mozilla, Opera or Netscape.

4. Download Antivirus Software-
If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.

5. Download a Firewall-
If you haven't already got a firewall, it is Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.

6. Spyware Scanners-
It is important that as well as having real time spyware protection, you have a spyware scanning application. If you have not already been told to download one earlier in this thread, it is a good idea to download Spybot Search And Destroy and Ad-aware. They are both spyware scanners and will search for a remove spyware. It is recommended that you have both, because one will pick up entries that the other misses. It is even a good idea to download these if you have other programs such as ASE, Spysweeper, Pest Patrol, etc, because one spyware scanner will not pick up everything. Please remember to update your spyware scanners weekly/fortnightly.

7. Prevent Spyware slipping through Internet Explorer-
Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.

8. Constant Spyware Protection-
It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.

All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.

And last of all, please remember, that common sense is your greatest tool. Without it, spyware and other related Malware would rule!