IE won't open

  1. #1
    $lim is offline Newbie

    Arrow IE won't open

    Internet Explorer will not aopen at all and i receive error msg. about sending an error report and a check box for IE to try and restart. Can someone take a look at this log and let me know if you can find anything wrong. I tried to re-install IE and it still gets the same thing.
    Just a lil heads up C:\OfficeScan NT\tmlisten.exe is the virus scan.

    Logfile of HijackThis v1.99.0
    Scan saved at 903 AM, on 2/24/2005
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Intel\ASF Agent\AS***ent.exe
    C:\WINNT\system32\svchost.exe
    C:\Program Files\ATI Technologies\Fire GL Control Panel\atiisrgl.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL$AUTODESKVAULT\Binn\sqlservr.exe
    C:\OfficeScan NT\ntrtscan.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\OfficeScan NT\tmlisten.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\inetsrv\inetinfo.exe
    C:\OfficeScan NT\ofcdog.exe
    C:\WINNT\Explorer.EXE
    C:\OfficeScan NT\PCCNTMON.EXE
    C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\WINNT\system32\ctfmon.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\PROGRA~1\WINZIP\winzip32.exe
    C:\Documents and Settings\jszpak\Local Settings\Temp\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SafeGuard Protect PCShield - {564FFB73-9EEF-4969-92FA-5FC4A92E2C2A} - C:\WINNT\system32\sfg_191e.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [frymxins] "C:\Program Files\ATI Technologies\Fire GL 3D Studio Max\atiimxgl"
    O4 - HKLM\..\Run: [sethook] cmd /c start /min cmd /c c:\dell\src_path.cmd
    O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater] regsvr32 /s C:\WINNT\system32\kdpupd.dll
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [FRYHIGHRES] rundll32 "C:\Program Files\ATI Technologies\Fire GL Control Panel\atipmogl.dll",DetectHighResMonitor
    O4 - HKLM\..\Run: [PCShield] regsvr32 /s "C:\WINNT\system32\sfg_191e.dll"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\OfficeScan NT\pccntmon.exe" -HideWindow
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - HKCU\..\Run: [PCShield] regsvr32 /s "C:\WINNT\system32\sfg_191e.dll"
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
    O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - http://components.metastream.com/MTS...etaStream3.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...67&clcid=0x409
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = emclocal.com
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = emclocal.com
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = emclocal.com
    O23 - Service: ASF Agent - Intel Corporation - C:\Program Files\Intel\ASF Agent\AS***ent.exe
    O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
    O23 - Service: FGLRYUTIL - ATI Technologies, Inc. - C:\Program Files\ATI Technologies\Fire GL Control Panel\atiisrgl.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Intel NCS NetService - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: OfficeScanNT RealTime Scan - Trend Micro Inc. - C:\OfficeScan NT\ntrtscan.exe
    O23 - Service: OfficeScanNT Listener - Unknown - C:\OfficeScan NT\tmlisten.exe


  2. #2
    owen is offline D-A-L Team Member (UK)
    Save 20% on AVG Internet Security 2012 Suite!
    Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

    O2 - BHO: SafeGuard Protect PCShield - {564FFB73-9EEF-4969-92FA-5FC4A92E2C2A} - C:\WINNT\system32\sfg_191e.dll
    O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater] regsvr32 /s C:\WINNT\system32\kdpupd.dll
    O4 - HKLM\..\Run: [PCShield] regsvr32 /s "C:\WINNT\system32\sfg_191e.dll"
    O4 - HKCU\..\Run: [PCShield] regsvr32 /s "C:\WINNT\system32\sfg_191e.dll"

    Click Fix Checked

    Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders.

    Delete the following files and folders:
    C:\WINNT\system32\kdpupd.dll
    C:\WINNT\system32\sfg_191e.dll

    Reboot and post a fresh log

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