After fighting off a browser hijack infection, I installed lots of security software: AVG Antivirus, Symantec Firewall, SpyBot, Spyware Blaster, Spyware Guard, and a new HOSTS file.

I got rid of all my infections, but today I notice that I can't do some things on the Web that I used to be able to do. Such as:

--> on eBay, I can't contact other members (via eBayISAPI.dll)
--> on eBay, I can't search for completed items
--> on half.com, I can't contact other members (via a CGI script)

Whenever I try to do these things, IE6 spits back a 'page cannot be displayed' page.

--> also, I can't use the eBay toolbar and my Netscape ISP 'Web Accelerator' no longer works

I'm assuming that something I installed is blocking my access to these things. So I tried disabling the firewall, but I'm still blocked. I tried changing the name of the new HOSTS file to HOSTS.OLD and then rebooting, but I'm still blocked (and I see that Windows didn't create a new HOSTS file for me).

I'm stumped. I'm thrilled to have a secure computer. But I don't want to be blocked from doing essential Web tasks.

HijackThis log below. Please help!

Thanks.

Bob McLain

----------------

Logfile of HijackThis v1.99.0
Scan saved at 11:04:28 PM, on 2/20/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\mHotkey.exe
C:\Program Files\Ontrack\ZipMagic\zm32nt.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\WINDOWS\System32\MSTMON_Q.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\RFA\r***ent.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\eBay\eBay Toolbar\4.2.0.3\ebaytbar.exe
C:\Program Files\Nikon\NkView5\NkvMon.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\MICROS~4\Office10\OUTLOOK.EXE
C:\Program Files\Common Files\Microsoft Shared\Speech\sapisvr.exe
C:\WINDOWS\System32\notepad.exe
C:\Downloads\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = NOT USED (OK)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = NOT USED (OK)
O2 - BHO: eBay Helper Object - {001F2570-5DF5-11d3-B991-00A0C9BB0874} - C:\Program Files\eBay\eBay Toolbar\4.2.0.3\eBayBand.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: eBay Toolbar - {46AE04C0-BCFA-4728-90E7-00EB4A8B3863} - C:\Program Files\eBay\eBay Toolbar\4.2.0.3\eBayBand.dll
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [ZipMagic] C:\Program Files\Ontrack\ZipMagic\zm32nt.exe
O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s /r
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [KONICA MINOLTA PagePro 1350WStatusDisplay] C:\WINDOWS\System32\MSTMON_Q.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [r***ent] C:\Program Files\RFA\r***ent.exe
O4 - HKLM\..\RunServices: [ZipMagic] C:\Program Files\Ontrack\ZipMagic\zm32nt.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: eBay Toolbar.LNK = C:\Program Files\eBay\eBay Toolbar\4.2.0.3\ebaytbar.exe
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView5\NkvMon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI01DA~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RF Toolbar &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: eBay Toolbar - {92D7F210-7F20-11d3-8157-0090278B20DE} - C:\Program Files\eBay\eBay Toolbar\4.2.0.3\eBayBand.dll
O9 - Extra 'Tools' menuitem: eBay Toolbar - {92D7F210-7F20-11d3-8157-0090278B20DE} - C:\Program Files\eBay\eBay Toolbar\4.2.0.3\eBayBand.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.nadp.org/CFIDE/classes/CFJava.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/24d865f4f458ea6...p/RdxIE601.cab
O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {C228AEDD-FC47-11D3-AF87-D128A9381404} (LSICapture Control) - http://www.link-systems.com/~sdk/SDK/paste/lsiw2k.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Proxy Service - Symantec Corporation - C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
O23 - Service: Netscape Update Service - Netscape Communications Corporation - C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
O23 - Service: SmartLinkService - Unknown - slserv.exe (file missing)
O23 - Service: Sygate Personal Firewall - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

What I suggest is upgrading to Service Pack 2. It is a mandatory step to secure your PC. Get it at http://windowsupdate.microsoft.com.