problem with webpage hijacker

  1. 12-02-2005  #1
    tonya
    tonya is offline Newbie

    problem with webpage hijacker

    when ever i open internet explorer my homepage goes to res://shdocpe.dll/blank.htm even when i try to change it will keep going back to that, and when im on another website sometimes it will change back to that site. i have tried using ad-aware and spybot s&d and it dosent find anything. any help would be greatly appreciated. my hijackthis log is

    Logfile of HijackThis v1.99.0
    Scan saved at 4:15:55 PM, on 12/02/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\MessengerPlus! 3\MsgPlus.exe
    C:\WINDOWS\system32\ntnut32.exe
    C:\WINDOWS\ASUSKBService.exe
    C:\WINDOWS\system32\crypserv.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Documents and Settings\Anthony\Desktop\Anthony\other\hijackthis. exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.ninemsn.com.au/0SEDEAT/SAOS01
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdocpe.dll/blank.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://shdocpe.dll/asst.htm
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [FastStart] C:\WINDOWS\system32\ntnut32.exe home
    O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
    O4 - Startup: PowerReg Scheduler.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/...gameloader.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{0E7B57F6-6283-420D-B351-0BC333DE131F}: NameServer = 210.15.254.240,210.15.254.241
    O17 - HKLM\System\CS1\Services\Tcpip\..\{0E7B57F6-6283-420D-B351-0BC333DE131F}: NameServer = 210.15.254.240,210.15.254.241
    O17 - HKLM\System\CS2\Services\Tcpip\..\{0E7B57F6-6283-420D-B351-0BC333DE131F}: NameServer = 210.15.254.240,210.15.254.241
    O23 - Service: ASUS Keyboard Service - ASUSTeK COMPUTER INC. - C:\WINDOWS\ASUSKBService.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Crypkey License - Unknown - crypserv.exe (file missing)
    O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

  3. 12-02-2005  #2
    owen
    owen is offline D-A-L Team Member (UK)
    1. Download AboutBuster http://www.downloads.subratam.org/AboutBuster.zip

    Unzip it to your desktop but don't run it yet.

    2. Download Ad-aware from here. Open the Ad-aware program and near the bottom click the Check For Updates link. This will open the update manager. Follow the prompts to update your Ad-aware Reference File. Close Ad-aware for now, we will use it later.

    3. You may want to print out these instructions for further reference when completing the following steps.

    4. Ensure you are showing Hidden Files and Folders as per instructions here.

    5. Then reboot your PC into Safe Mode. If you don't know how to do this, see here for further instructions.

    6. Restart Hijack This and put a checkmark next to the following entries and click Fix Checked:

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdocpe.dll/blank.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://shdocpe.dll/asst.htm
    O4 - HKLM\..\Run: [FastStart] C:\WINDOWS\system32\ntnut32.exe home
    O23 - Service: Crypkey License - Unknown - crypserv.exe (file missing)

    Then delete the following files and folders:
    C:\WINDOWS\system32\ntnut32.exe

    7. Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

    8. Scan with Adaware and let it remove any bad files found.

    9. Download SSS from here. Run the program and on the items to clear tab select both "Temporary Files" options and the "Recycle Bin" option. Then click Clear Selected Items.

    10. Reboot to normal mode

    11. Finally, pay a visit to Housecall. Scan for and remove any infected files found on your system.

    Post a fresh HijackThis log and the AboutBuster report back here please.
  4. 13-02-2005  #3
    tonya
    tonya is offline Newbie
    thanks heaps everything seems to be working properly again here is my aboutbuster report:

    Scanned at: 11:19:36 AM on: 13/02/2005


    -- Scan 1 ---------------------------
    About:Buster Version 4.0
    Reference List : 19

    No ADS found on system
    Attempted Clean Of Temp folder.
    Pages Reset... Done!

    -- Scan 2 ---------------------------
    About:Buster Version 4.0
    Reference List : 19

    No ADS found on system
    Attempted Clean Of Temp folder.
    Pages Reset... Done!

    And my hijackthis log:

    Logfile of HijackThis v1.99.0
    Scan saved at 12:04:23 PM, on 13/02/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\MessengerPlus! 3\MsgPlus.exe
    C:\WINDOWS\ASUSKBService.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Documents and Settings\Anthony\Desktop\Anthony\other\hijackthis. exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.ninemsn.com.au/0SEDEAT/SAOS01
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
    O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
    O4 - Startup: PowerReg Scheduler.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/...gameloader.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{0E7B57F6-6283-420D-B351-0BC333DE131F}: NameServer = 210.15.254.240,210.15.254.241
    O17 - HKLM\System\CS1\Services\Tcpip\..\{0E7B57F6-6283-420D-B351-0BC333DE131F}: NameServer = 210.15.254.240,210.15.254.241
    O17 - HKLM\System\CS2\Services\Tcpip\..\{0E7B57F6-6283-420D-B351-0BC333DE131F}: NameServer = 210.15.254.240,210.15.254.241
    O23 - Service: ASUS Keyboard Service - ASUSTeK COMPUTER INC. - C:\WINDOWS\ASUSKBService.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

    Thanks alot the only problem i had was i was unable to download SSS in step 9,
    but everything seems good. thanks again
  5. 13-02-2005  #4
    owen
    owen is offline D-A-L Team Member (UK)
    Save 20% on AVG Internet Security 2012 Suite!
    Thats a clean log and I guess things are running fine. Have a read of this:


    Preventing it returning

    After your problem has been resolved on the forum, it is an absoulute MUST to do the following steps to prevent the problem returning. Click on the link to get access to the software or webpage that I'm referring to.

    1. Visit Windows Update
    Pay a visit to Windows Update and scan for and download ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.

    2. Clean Up and Speed Up-
    It is important that after you have had a spyware/virus infection that you clean up your PC (this includes cleaning out usage tracks, temporary files, emptying the recycle bin, etc). It is so important because during the installation and uninstallation of spyware (and most programs), many temporary or useless files are left behind. If you accidently run one of these files, you could end up with the problem returning. See the link above for lots of information on clearing out your PC and improving your PCs performance and general speed.

    3. Consider an alternative browser or tighten IE settings-
    Internet Explorer is installed on most systems and used by the majority of people, so of course its going to be a prime target for malware and hackers. To make the matters worse, Internet Explorer is very vulnerable to hijacks and the automatic installation of programs. This is how a lot of spyware enters your PC in the first place. So unless you secure Internet Explorer, you are seriously at risk. There is risk with any Internet browser, but even when IE is secured, there are still risks. IE can still be exploited as long as installed on your system, you don't necessarily have to use it, so this shows the importance of securing it. Here are five steps to take to Secure IE:
    • Install Sun Java instead of using MS Java VM. Get from www.java.com. Sun Java is much more secure.
    • Scroll up and read about Windows Updates (number 1). This is essential to patch newly discovered flaws in Internet Explorer.
    • Scroll down and read about Spyware Blaster (number 7. This is important so that nasty sites can't exploit your machine.
    • Take a look at the article here. Scroll down to the "If you have to use MSIE" section and have a read of the information about the recommended security settings in IE. A program is also mentioned called IESPYADS, its is worth downloading and installing this.
    If you wish to use an alternative browser that is perhaps more secure than IE, consider Mozilla Firefox, Mozilla, Opera or Netscape.

    4. Download Antivirus Software-
    If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.

    5. Download a Firewall-
    If you haven't already got a firewall, it is Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.

    6. Spyware Scanners-
    It is important that as well as having real time spyware protection, you have a spyware scanning application. If you have not already been told to download one earlier in this thread, it is a good idea to download Spybot Search And Destroy and Ad-aware. They are both spyware scanners and will search for a remove spyware. It is recommended that you have both, because one will pick up entries that the other misses. It is even a good idea to download these if you have other programs such as ASE, Spysweeper, Pest Patrol, etc, because one spyware scanner will not pick up everything. Please remember to update your spyware scanners weekly/fortnightly.

    7. Prevent Spyware slipping through Internet Explorer-
    Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.

    8. Constant Spyware Protection-
    It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.

    All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.

    And last of all, please remember, that common sense is your greatest tool. Without it, spyware and other related Malware would rule!
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