I've just notice you have Zone Alarm installed. Try temporarily disabling it while accessing Windows Updates. Some firewalls cause problems with Windows Update, I am aware that Kerio does.

Have tried to access Windows Update with Zone Alarm disabled, still does not work. I only get a blank screen that says 'Done'. I've also noticed that my IE does not show any details, ie version, etc.

I am also having problems searching files and folders (Start>Search). Screen pops up with the 'dog'. Thats about it. The whole screen is blank.

Last night I tried to download a free product from Microsoft's site but it didn't let me because of validation problem. My PC came with XP Home Edition preinstalled, so I don't understand whythere was a problem. I tried to validate with the product key from the PC case but I kept getting an error saying I need IE6 to be able to validate Microsoft products.

Could all these conflicts be something to do with SP2 ?

I'm using Firefox at the moment with no problems whatsoever.

Did these problems develop when you installed SP2 or when this spyware infection was removed, etc?

uninstall sp2 through add/remove programs then log back in to windows update and reinstall sp2 plus any thing else that is suggested i think whats happened is that you have a conflict problem betwean a part of sp2 and the bt browser

could you please let me know how you get on so i can help further if needed

Hi

I uninstalled and re-installed SP2 as suggested. (Spent hours yesterday!) Hasn't made much difference apart from some programmes not functioning well. One good thing came out of this hough, was that I was able to receive Windows and Internet auto updates (there were loads of them, because I hadn't been able to access them manually nor automatcally). The BT Yahoo Browser still shows a blank window where usually I would find icons for all user accounts and would be able to open the browser from there.

At the moment I am connecting to the web by going through START>ConnectTo>BT Openworld Broadband. This does bring up my home page, which is the BT Yahoo home page. However, when I check the Internet Explorer version (Help>Internet Explorer..) it does not show a version number.

I have also noticed that I am unable to download free Windows products because for some reason it thinks my Windows is not validated for Genuine Authencity. I have tried to 'Validate Windows' through their link in 'How to Tell' but with no success. My PC came with Windows XP Home Edition pre-installed.

I'm tempted to uninstall BT Yahoo.