Logfile of HijackThis v1.99.0
Scan saved at 23:34:20, on 23/01/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\PROGRA~1\Grisoft\AVG6\avgserv.exe
D:\Program Files\Canon\BJCard\Bjmcmng.exe
D:\Program Files\Ahead\InCD\InCDsrv.exe
D:\WINDOWS\system32\slserv.exe
D:\WINDOWS\System32\snmp.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
D:\WINDOWS\SOUNDMAN.EXE
D:\Program Files\Synaptics\SynTP\SynTPLpr.exe
D:\Program Files\Synaptics\SynTP\SynTPEnh.exe
D:\Program Files\Ahead\InCD\InCD.exe
D:\Program Files\Canon\BJPV\TVMon.exe
D:\Program Files\Canon\BJCard\BJLaunch.exe
D:\Program Files\Grisoft\AVG6\avgcc32.exe
D:\Program Files\Messenger\MSMSGS.EXE
D:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
D:\WINDOWS\System32\wuauclt.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - D:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [MVRescue] C:\MVRescue\mvrescue quit
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SynTPLpr] D:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] D:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [InCD] D:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [BJPD HID Control] D:\Program Files\Canon\BJPV\TVMon.exe
O4 - HKLM\..\Run: [BJLaunchEXE] D:\Program Files\Canon\BJCard\BJLaunch.exe
O4 - HKLM\..\Run: [AVG_CC] D:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - Global Startup: InterVideo WinCinema Manager.lnk = D:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Easy-PrintToolBox.lnk = D:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE
O4 - Global Startup: VTAgentReboot.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://D:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://D:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://D:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://D:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O23 - Service: Ati HotKey Poller - Unknown - D:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG6 Service - GRISOFT s.r.o - D:\PROGRA~1\Grisoft\AVG6\avgserv.exe
O23 - Service: Canon BJ Memory Card Manager - CANON INC. - D:\Program Files\Canon\BJCard\Bjmcmng.exe
O23 - Service: InCD Helper - AHEAD Software - D:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: SmartLinkService - Unknown - slserv.exe (file missing)

Restart Hijack This and put a checkmark next to the following entry and click Fix Checked:

O23 - Service: SmartLinkService - Unknown - slserv.exe (file missing)

Also read the attention AVG Users thread at the top of this forum. You are running an outdated version.

If you are looking to improve your PCs performance, read the Cleaning Up and Speeding Up thread.

First of all thank you for your prompt reply, i have done what you suggested but it has not solved my problem which is my browser keeps shutting its self down on certain websites ( if i do a search in google then click a link some are fine and others do open up but then IE shuts down straight the way ) after some research i stumbled across a thread on your website with a similar problem and he was asked to produce a hijack this log
can you offer any more advice

i run
xp
IE 6.0

ps i have updated my AVG ( could not find attention AVG Users thread at the top of this forum can you point me in the right direction)

Attention AVG Users thread is here. You are running AVG 6.0. That thread contains a bit more info and link to AVG 7.0 (Free Edition).

I would suggest going to http://windowsupdate.microsoft.com. Get upgraded to Service Pack 2. Once upgraded to Service Pack 2, go back again and download the latest Critical Updates. Some have been released after the release of SP2.

Ater downloadind sp2 i can now access all websites again just like to say thanks for all your help in solving this problem for me

Your very welcome. Ensure you are protected:

Preventing it returning

After your problem has been resolved on the forum, it is an absoulute MUST to do the following steps to prevent the problem returning. Click on the link to get access to the software or webpage that I'm referring to.

1. Visit Windows Update
Pay a visit to Windows Update and scan for and download ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.

2. Download Antivirus Software-
If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.

3. Download a Firewall-
If you haven't already got a firewall, it is Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.

4. Spyware Scanners-
It is important that as well as having real time spyware protection, you have a spyware scanning application. If you have not already been told to download one earlier in this thread, it is a good idea to download Spybot Search And Destroy and Ad-aware. They are both spyware scanners and will search for a remove spyware. It is recommended that you have both, because one will pick up entries that the other misses. It is even a good idea to download these if you have other programs such as ASE, Spysweeper, Pest Patrol, etc, because one spyware scanner will not pick up everything. Please remember to update your spyware scanners weekly/fortnightly.

5. Prevent Spyware slipping through Internet Explorer-
Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.

6. Constant Spyware Protection-
It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.

All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.

And last of all, please remember, that common sense is your greatest tool. Without it, spyware and other related Malware would rule!