Greetings, new to the group, and hoping that I can finally get to the root of this annoying problem. I've been to newsgroups and forums and so far have not been able to get answers that will clear this.

The "Sign me in automatically" and "remember me" boxes that appear when logging in to sites with a login name and password do not work, or will work for a short period of time requiring another sign in. I have run SpyBot, AdAware, BulletProof on this computer but still have the problem. I'm attaching a log from HijackThis with hopes that you will be able to spot something that the software I'm using has missed. Thanks in advance for your help.

Regards,
Dave Bauer

Logfile of HijackThis v1.98.2
Scan saved at 6:40:44 PM, on 1/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\Program Files\Ahead\InCD\InCDsrv.exe
F:\WINDOWS\system32\spoolsv.exe
F:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
F:\WINDOWS\system32\CTSvcCDA.exe
F:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
F:\WINDOWS\system32\drivers\KodakCCS.exe
F:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
F:\Program Files\Norton Internet Security Professional\NISUM.EXE
F:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
F:\WINDOWS\Explorer.EXE
F:\WINDOWS\system32\nvsvc32.exe
F:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
F:\WINDOWS\system32\WFXSVC.EXE
F:\Program Files\Symantec\WinFax\WFXMOD32.EXE
F:\Program Files\Norton Internet Security Professional\ccPxySvc.exe
F:\Program Files\Common Files\Symantec Shared\ccApp.exe
F:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
F:\PROGRA~1\WinTV\hcwP1Utl.exe
F:\WINDOWS\System32\hphmon03.exe
F:\WINDOWS\system32\wfxsnt40.exe
F:\Program Files\Ahead\InCD\InCD.exe
F:\WINDOWS\system32\CTHELPER.EXE
F:\Program Files\Microsoft IntelliPoint\point32.exe
F:\Program Files\Microsoft IntelliType Pro\type32.exe
F:\PROGRA~1\PESTPA~1\PPMemCheck.exe
F:\PROGRA~1\PESTPA~1\CookiePatrol.exe
F:\Program Files\ICQ\ICQ.exe
F:\Program Files\AtomTime\ATOMTIME.EXE
F:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
F:\WINDOWS\system32\devldr32.exe
F:\Palm\HOTSYNC.EXE
F:\Program Files\TypeItIn\TypeItIn.exe
F:\WINDOWS\System32\HPHipm09.exe
F:\Program Files\Internet Explorer\IEXPLORE.EXE
F:\Program Files\Messenger\msmsgs.exe
J:\Security\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://my.msn.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - F:\Program Files\WS_FTP Pro\wsbho2k0.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - F:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - F:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - F:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - F:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [ccApp] "F:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [hcwPVRReset] F:\PROGRA~1\WinTV\hcwP1Utl.exe -Quiet -ResetHardware -NotifyResetFailure -KeepTrying
O4 - HKLM\..\Run: [HPHmon03] F:\WINDOWS\System32\hphmon03.exe
O4 - HKLM\..\Run: [WinFaxAppPortStarter] wfxsnt40.exe
O4 - HKLM\..\Run: [InCD] F:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Jet Detection] "F:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] F:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE F:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] F:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE F:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IntelliPoint] "F:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [type32] "F:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "F:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PPMemCheck] F:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] F:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKCU\..\Run: [TClockEx] F:\Program Files\TClockEx\TCLOCKEX.EXE
O4 - HKCU\..\Run: [Mirabilis ICQ] F:\Program Files\ICQ\ICQ.exe -minimize
O4 - Startup: HotSync Manager.lnk = F:\Palm\HOTSYNC.EXE
O4 - Startup: NewsRover.exe.lnk = F:\Program Files\NewsRover\NewsRover.exe
O4 - Startup: TypeItIn.lnk = F:\Program Files\TypeItIn\TypeItIn.exe
O4 - Global Startup: AtomTime98 v2.1.lnk = F:\Program Files\AtomTime\ATOMTIME.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = F:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - F:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - F:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - F:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .bcf: F:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .tif: F:\Program Files\Internet Explorer\PLUGINS\npqtplugin7.dll
O15 - Trusted Zone: *.msn.com
O15 - Trusted Zone: login.passport.com
O15 - Trusted Zone: msnialogin.passport.com
O15 - Trusted Zone: login.passport.net
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/12119/CTSUEng.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-17.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1104521147498
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {65FDEDF3-8ED9-4F5B-825E-18C2D44191A7} (OneCCCtl Class) - http://d.66.155.171.79.downloads.est...33670OneCC.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {E62A47D8-74B1-4A93-963A-E5E43B7CC5C2} - http://www.zuvio.com/opnste/UCSearch.CAB
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15008/CTPID.cab
O16 - DPF: {FCF289D4-0AC8-4ED8-BE31-E8AF09606AB5} (download_35mb_com.applet) - http://www.35mb.com/downloadapplet.cab

welcome dmbauer to dal the online computer help forum

could you please follow thw advice on the link under my signature called owens help then update your hijack this as version 1.99 is now available and then post a fresh log in this forum

if you need help doing this please get back to me

hope this helps

thankyou

Hello Spud, thanks for your speedy reply. I followed your instructions and here is the new log I ran after running SpyBot S&D and Ad-Aware Se Pro. I suppose I should have mentioned in the first post that I'm using WinXP Pro SP2 on a system with a multi boot, (Win98 on C, WinXP on D and my main OS WinXP Pro on F) I'm not sure if this is a concern or not.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Logfile of HijackThis v1.99.0
Scan saved at 1:18:47 PM, on 1/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\Program Files\Ahead\InCD\InCDsrv.exe
F:\WINDOWS\system32\spoolsv.exe
F:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
F:\WINDOWS\system32\CTSvcCDA.exe
F:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
F:\WINDOWS\system32\drivers\KodakCCS.exe
F:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
F:\Program Files\Norton Internet Security Professional\NISUM.EXE
F:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
F:\WINDOWS\system32\nvsvc32.exe
F:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
F:\WINDOWS\system32\WFXSVC.EXE
F:\Program Files\Symantec\WinFax\WFXMOD32.EXE
F:\Program Files\Norton Internet Security Professional\ccPxySvc.exe
F:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
F:\WINDOWS\Explorer.EXE
F:\Program Files\Common Files\Symantec Shared\ccApp.exe
F:\PROGRA~1\WinTV\hcwP1Utl.exe
F:\WINDOWS\System32\hphmon03.exe
F:\WINDOWS\system32\wfxsnt40.exe
F:\Program Files\Ahead\InCD\InCD.exe
F:\WINDOWS\system32\CTHELPER.EXE
F:\Program Files\Microsoft IntelliPoint\point32.exe
F:\Program Files\Microsoft IntelliType Pro\type32.exe
F:\PROGRA~1\PESTPA~1\PPMemCheck.exe
F:\PROGRA~1\PESTPA~1\CookiePatrol.exe
F:\WINDOWS\system32\devldr32.exe
F:\Program Files\AtomTime\ATOMTIME.EXE
F:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
F:\Palm\HOTSYNC.EXE
F:\Program Files\TypeItIn\TypeItIn.exe
F:\WINDOWS\System32\HPHipm09.exe
F:\Program Files\Messenger\msmsgs.exe
F:\Program Files\mozilla.org\Mozilla\mozilla.exe
J:\Security\HijackThis\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://my.msn.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - F:\Program Files\WS_FTP Pro\wsbho2k0.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - F:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - F:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - F:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - F:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [ccApp] "F:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [hcwPVRReset] F:\PROGRA~1\WinTV\hcwP1Utl.exe -Quiet -ResetHardware -NotifyResetFailure -KeepTrying
O4 - HKLM\..\Run: [HPHmon03] F:\WINDOWS\System32\hphmon03.exe
O4 - HKLM\..\Run: [WinFaxAppPortStarter] wfxsnt40.exe
O4 - HKLM\..\Run: [InCD] F:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Jet Detection] "F:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] F:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE F:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] F:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE F:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IntelliPoint] "F:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [type32] "F:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "F:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PPMemCheck] F:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] F:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKCU\..\Run: [TClockEx] F:\Program Files\TClockEx\TCLOCKEX.EXE
O4 - HKCU\..\Run: [Mirabilis ICQ] F:\Program Files\ICQ\ICQ.exe -minimize
O4 - Startup: HotSync Manager.lnk = F:\Palm\HOTSYNC.EXE
O4 - Startup: NewsRover.exe.lnk = F:\Program Files\NewsRover\NewsRover.exe
O4 - Startup: TypeItIn.lnk = F:\Program Files\TypeItIn\TypeItIn.exe
O4 - Global Startup: AtomTime98 v2.1.lnk = F:\Program Files\AtomTime\ATOMTIME.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = F:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - F:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - F:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - F:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @F:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @F:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .bcf: F:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .tif: F:\Program Files\Internet Explorer\PLUGINS\npqtplugin7.dll
O15 - Trusted Zone: login.passport.com
O15 - Trusted Zone: msnialogin.passport.com
O15 - Trusted Zone: login.passport.net
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/12119/CTSUEng.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-17.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1104521147498
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {65FDEDF3-8ED9-4F5B-825E-18C2D44191A7} (OneCCCtl Class) - http://d.66.155.171.79.downloads.est...33670OneCC.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {E62A47D8-74B1-4A93-963A-E5E43B7CC5C2} - http://www.zuvio.com/opnste/UCSearch.CAB
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15008/CTPID.cab
O16 - DPF: {FCF289D4-0AC8-4ED8-BE31-E8AF09606AB5} (download_35mb_com.applet) - http://www.35mb.com/downloadapplet.cab
O23 - Service: Symantec Event Manager - Symantec Corporation - F:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - F:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service - Symantec Corporation - F:\Program Files\Norton Internet Security Professional\ccPxySvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - F:\WINDOWS\system32\CTSvcCDA.exe
O23 - Service: GhostStartService - Symantec Corporation - F:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: InCD Helper - Ahead Software AG - F:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Kodak Camera Connection Software - Eastman Kodak Company - F:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - F:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Professional Accounts Manager - Symantec Corporation - F:\Program Files\Norton Internet Security Professional\NISUM.EXE
O23 - Service: Norton Unerase Protection - Symantec Corporation - F:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - F:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver - HP - F:\WINDOWS\System32\HPHipm09.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - F:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - F:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - F:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service - Symantec Corporation - F:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WinFax PRO - Symantec Corporation - F:\WINDOWS\system32\WFXSVC.EXE

No spyware there.

What I have noticed in there is:

O4 - HKLM\..\Run: [CookiePatrol] F:\PROGRA~1\PESTPA~1\CookiePatrol.exe

CookiePatrol, which is a part of PestPatrol. This could possibly be rejecting cookies and/or erasing them after a certain amount of time. This would cause the errors.

Hello Owen,

Geez I embarassed, I didn't think that cookie patrol was loading when I didn't have pest patrol running. I just checked the log and sure enough it's been deleting the cookies on some sort of schedule. I've disabled it and will try if for a day or two and see if it's cleared up my problem just to make sure and will post back. Thanks for your reply.

Regards,
Dave

Post back and let us know, then we can mark this as Resolved.

Greetings!

I have not had a problem with the login since stopping Pest Patrol's "Cookie Manager". I do believe that you can mark this thread closed.

I want to thank you, Owen and Spud, for your help. After weeks of trying to get answers from Microsoft, Microsoft Newsgroups, and numerous other Forums you guys managed to hit the nail on the head with just one thread.

With sincere T H A N K S ,
Dave

thanks mate although owen did the hard bit

please feel free to send either a donation to help keep the site on the net or tell a friend about us