Hi,

The error message "cannot find rundll32.exe or any of its components" is displayed whenever I try to open the 'properties' section of My Computer, or anything from within the control panel. I've tried reinstalling the "rundll32" file from the installation disc, but to no avail. Hope you can help.

Log details are -


Logfile of HijackThis v1.98.2
Scan saved at 08:19:49, on 03/12/04
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\MSWHEEL.EXE
C:\WINDOWS\MK9805.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE
C:\MY DOCUMENTS\DOWNLOADS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = C:\Program Files\Copernic Agent\Web\SearchBar.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.ExE
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~9\point32.exe
O4 - HKLM\..\Run: [MSWHEEL] C:\WINDOWS\SYSTEM\mswheel.exe
O4 - HKLM\..\Run: [CHotKey] mk9805.exe
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [FinePrint Dispatcher v5] "C:\WINDOWS\SYSTEM\fpdisp5a.exe" /runonce
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [SSDPSRV] c:\windows\SYSTEM\ssdpsrv.exe
O4 - HKCU\..\Run: [TClockEx] C:\PROGRAM FILES\TCLOCKEX\TCLOCKEX.EXE
O4 - Startup: EPSON Background Monitor.lnk = C:\ESM2\Stms.exe
O8 - Extra context menu item: Search Using Copernic Agent - C:\Program Files\Copernic Agent\Web\SearchExt.htm
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRAM FILES\COPERNIC AGENT\COPERNICAGENT.EXE
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRAM FILES\COPERNIC AGENT\COPERNICAGENT.EXE
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRAM FILES\COPERNIC AGENT\COPERNICAGENT.EXE
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as/asinst.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/21cb5e58cf9803f...p/RdxIE601.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.co.uk/downloads/BUM...1/axofupld.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/f...trol_en_US.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {F49159DA-E0C6-11D1-8E28-08005AAA630C} (IFS_Service Control) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Serv.cab
O16 - DPF: {6CAE02B8-EB30-11D1-8CE5-0004ACF74B57} (IFS_List Control) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_List.cab
O16 - DPF: {5DD1BBF5-E4B2-11D1-9211-0004ACF75CFC} (IFS_Wizard2 Control) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Wz02.cab
O16 - DPF: {F3DAE1EA-01DA-11D2-8E33-08005AAA630C} (IFS_Wizard4 Control) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Wz04.cab
O16 - DPF: {5915C16A-F555-11D1-8E31-08005AAA630C} (IFS_Wizard5 Control) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Wz05.cab
O16 - DPF: {C6C07D4E-3911-11D2-8708-0001FAF8D5C4} (IFS_Wizard7 Control) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Wz07.cab
O16 - DPF: {A3186A8D-134F-11D3-BBAE-0010E3624141} (IFS_Wizard8 Control) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Wz08.cab
O16 - DPF: {35831956-96AF-11D3-BC12-0010E3624141} (IFS_Wizard10 Control) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Wz10.cab
O16 - DPF: {1096842F-FEE6-11D2-965E-0010E3622565} (IFS_Lib00) - http://tescoonline.co.uk/dbpc2/contr....0/IFS_OLB.cab
O16 - DPF: {8F78C964-B20B-11D2-8D4A-0004ACF74B57} (IFS_Lib01) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb01.cab
O16 - DPF: {C6726AD0-E1E0-11D2-929E-0004ACF75CFC} (IFS_Lib03) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb03.cab
O16 - DPF: {C0E10B5C-DA42-11D3-9FED-0004ACF74B57} (IFS_Lib02) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb02.cab
O16 - DPF: {219CF65A-B13C-11D2-8D4A-0004ACF74B57} (IFS_Lib04) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb04.cab
O16 - DPF: {F0FB4064-2940-11D3-92B1-0004ACF75CFC} (IFS_Lib06) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb06.cab
O16 - DPF: {5B2FD039-D08C-11D2-9FFD-0004ACF74B57} (IFS_Lib08) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb08.cab
O16 - DPF: {770941A0-11BD-11D3-8E92-0001FAF8D90D} (IFS_Lib09) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb09.cab
O16 - DPF: {498439C0-0921-11D3-9484-0001FAF8503C} (IFS_Lib10) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb10.cab
O16 - DPF: {9E2D89BB-D888-11D2-A002-0004ACF74B57} (IFS_Lib12) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb12.cab
O16 - DPF: {9D24756B-CBFC-11D2-9FFB-0004ACF74B57} (IFS_Lib13) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb13.cab
O16 - DPF: {D71A2028-D578-11D2-9FFF-0004ACF74B57} (IFS_Lib14) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb14.cab
O16 - DPF: {F3A16EEE-39B4-11D3-8E96-0001FAF8D90D} (IFS_Lib15) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb15.cab
O16 - DPF: {BBAE9E7E-3F7D-11D3-94B7-0001FAF8503C} (IFS_Lib16) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb16.cab
O16 - DPF: {29548124-B145-11D3-BC1B-0010E3624141} (IFS_Lib18) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb18.cab
O16 - DPF: {D6CD9D82-AC85-11D3-878A-0010E36241AE} (IFS_Lib19) - http://tescoonline.co.uk/dbpc2/contr...0/IFS_Lb19.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} (WMService Class) - http://download.overpro.com/WildAppNonUS.cab
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://217.73.66.1/minidialler/mddl/...00_213021_.exe
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab

Your log is pretty clean, I'll give it a double check afterwards. First of all we need to solve this RunDll error.

Download Rundll for Windows 98 from here. Unzip the file and then copy it to the C:\WINDOWS folder.

Then reboot and see how things are. Also post a fresh Hijack This log.

Hi Owen,

It seems that the problem was where to save the file to. Previously I had been told to save it to the c:windows/system folder, however saving it, as you say, to just c:windows seemed to do the trick


Thanks for your help.

Read this info and get some antispyware protection and then your sorted:

Preventing it returning

After your problem has been resolved on the forum, it is an absoulute MUST to do the following steps to prevent the problem returning. Click on the link to get access to the software or webpage that I'm referring to.

1. Visit Windows Update
Pay a visit to Windows Update and scan for and download ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.

2. Download Antivirus Software-
If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.

3. Download a Firewall-
If you haven't already got a firewall, it is Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.

4. Spyware Scanners-
It is important that as well as having real time spyware protection, you have a spyware scanning application. If you have not already been told to download one earlier in this thread, it is a good idea to download Spybot Search And Destroy and Ad-aware. They are both spyware scanners and will search for a remove spyware. It is recommended that you have both, because one will pick up entries that the other misses. It is even a good idea to download these if you have other programs such as ASE, Spysweeper, Pest Patrol, etc, because one spyware scanner will not pick up everything. Please remember to update your spyware scanners weekly/fortnightly.

5. Prevent Spyware slipping through Internet Explorer-
Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.

6. Constant Spyware Protection-
It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.

All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.

And last of all, please remember, that common sense is your greatest tool. Without it, spyware and other related Malware would rule!