Logfile of HijackThis v1.98.2
Scan saved at 14:50:19, on 29/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Documents and Settings\Andy\Application Data\rncr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\notepad.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Andy\Desktop\hijackthis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Cls - {CF021F40-3E14-23A5-CBA2-716D61788264} - C:\WINDOWS\System32\max8264.dll
O2 - BHO: Cls - {CF021F40-3E14-23A5-CBA2-717765721316} - C:\WINDOWS\System32\wer1316.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\System32\host32.exe internat.dll,LoadKeyboardProfile
O4 - HKLM\..\Run: [Taskmgr] C:\Program Files\connxmgr.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Usrr] C:\Documents and Settings\Andy\Application Data\rncr.exe
O4 - HKCU\..\Run: [SpywareGuard] C:\WINDOWS\system32\winprc64.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [taskmgr] C:\WINDOWS\system32\NOTEPAD.EXE
O4 - HKCU\..\Run: [WNST] C:\WINDOWS\System32\wnsapisv.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O13 - DefaultPrefix:
O13 - WWW Prefix:
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: {12398DD6-40AA-4C40-A4EC-A42CFC0DE797} (Installer Class) - http://www.xxxtoolbar.com/ist/softwa...06_regular.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1101735592109

I'm having problems with ie6, if I type in www.google.com for example it comes back with "Cannot find www.google.com. Make sure the path or internet address is correct" however if I put hhtp:// infront it works with no problem

ta .....

Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

O2 - BHO: Cls - {CF021F40-3E14-23A5-CBA2-716D61788264} - C:\WINDOWS\System32\max8264.dll
O2 - BHO: Cls - {CF021F40-3E14-23A5-CBA2-717765721316} - C:\WINDOWS\System32\wer1316.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [ControlPanel] C:\WINDOWS\System32\host32.exe internat.dll,LoadKeyboardProfile
O4 - HKLM\..\Run: [Taskmgr] C:\Program Files\connxmgr.exe
O4 - HKCU\..\Run: [Usrr] C:\Documents and Settings\Andy\Application Data\rncr.exe
O4 - HKCU\..\Run: [SpywareGuard] C:\WINDOWS\system32\winprc64.exe
O4 - HKCU\..\Run: [WNST] C:\WINDOWS\System32\wnsapisv.exe
O13 - DefaultPrefix:
O13 - WWW Prefix:
O16 - DPF: {12398DD6-40AA-4C40-A4EC-A42CFC0DE797} (Installer Class) - http://www.xxxtoolbar.com/ist/softw...006_regular.cab

Click Fix Checked

Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders.

Delete the following files and folders:
C:\WINDOWS\System32\host32.exe
C:\Windows\System32\internat.dll
C:\Program Files\connxmgr.exe
C:\Documents and Settings\Andy\Application Data\rncr.exe
C:\WINDOWS\system32\winprc64.exe
C:\WINDOWS\System32\wnsapisv.exe

Reboot and post a fresh log

ty sorry for the l8 responce i have been away for a bit ... worked a treat most appreciated

Can you post a fresh log please for one last checkup.