Hi, I recently downloaded MapleStory onto my computer.

The dowload worked fine, and the game was about to start when I see a pop-up saying,

"Failed in finding proper screen mode for Gr2D".

Could someone please help me?

Begin by reading the following section of This Guide.

I just quote the preliminaries. Scroll down the page for information of detecting your hardware and locating the proper drivers.

[3.0.0] MapleStory

[3.1.0] MapleStory Errors

[3.1.1] "Failed in finding proper screen mode for Gr2D"
This section would be helpful to you if:

--> you have reinstalled Windows recently on your computer;
--> you have never played MS on your computer before;
--> you are trying to run MS in a virtual machine (jump to [3.1.1.6] now);

This section does not apply to you if:

--> MS worked on your computer before but you have not reinstalled Windows between now and the previous time it worked;
--> MS worked on your computer before but due to a patch or a GameGuard update, it no longer works;

If the last two applies to you, I suggest you do some universal fixes right now: reboot, reinstall the client, redownload and reinstall the client, system restore to an earlier point where it does work, and/or email Wizet (but make sure you mention that MS worked previous to a patch or whatever event that made it not work). It also wouldn't hurt to try these sections, but you will have a lesser chance of getting it to work compared to the people these sections are written for.

I'm not really good with computers, was just wondering how to fix it, (do I need to download anything)?

"The Guide" is too complicated for me, I cant really understand it all, was wondering if someone could tell me how to fix it in a easy-to-understand way.

The error basically means your graphics device is not capable of running this software.

If it ran previously and you have reinstalled windows then a new driver might help.

If it never worked then it probably won't work.


-----------------------------------------------------

A dxdiag log provides us with your system information. From what part you have in your system to the system manufacturer, it contains the information needed to help you fix your problem.


Click Start -> Run and type "dxdiag" without quotes. Push OK
The DirectX Diagnostic Tool will launch
In the lower right hand corner, push the button that says "Save All Information"
Wait while it gathers your system information and exports it to a text file. Save the output file as "DxDiag.txt" to your desktop.
Option 1: Upload the exported file to an upload site
Option 2: Open up the saved file
Copy the text from the first line to where it has the words "Video Accel:" Paste the text here. it should look something like this:

------------------
System Information
------------------
Time of this report: 10/21/2007, 13:43:09
Machine name: DASH-8
Operating System: Windows Vista™ Business (6.0, Build 6000) (6000.vista_gdr.070627-1500)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude D630
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2046MB RAM
Page File: 897MB used, 3413MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA Quadro NVS 135M
Manufacturer: NVIDIA
Chip type: Quadro NVS 135M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_042B&SUBSYS_01F91028&REV_A1
Display Memory: 880 MB
Dedicated Memory: 113 MB
Shared Memory: 767 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.6215 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 6/24/2007 04:08:00, 4784128 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-476B-11CF-DF6B-F22101C2CA35}
Vendor ID: 0x10DE
Device ID: 0x042B
SubSys ID: 0x01F91028
Revision ID: 0x00A1
Revision ID: 0x00A1

------------------
System Information
------------------
Time of this report: 12/30/2007, 15:07:33
Machine name: HAL
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dell DE051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A00
Processor: Intel(R) Celeron(R) CPU 2.66GHz
Memory: 1278MB RAM
Page File: 500MB used, 1910MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: /PackageInstall
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) 82865G Graphics Controller
Manufacturer: Intel Corporation
Chip type: Intel(R) 82865G Graphics Controller
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2572&SUBSYS_01D51028&REV_02
Display Memory: n/a
Current Mode: 1152 x 864 (16 bit) (75Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.4396 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 9/20/2005 10:52:38, 36990 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 9/20/2005 11:00:54, 1302332 bytes
Device Identifier: {D7B78E66-6632-11CF-B462-DF21A3C2CB35}
Vendor ID: 0x8086
Device ID: 0x2572
SubSys ID: 0x01D51028
Revision ID: 0x0002
Revision ID: 0x0002

Unfortunately that hardware can not run that software.

Direct3D: 0/4 (n/a)

If that Dell computer has an upgradeable graphics slot you could add a graphics card.

Ok, thanks alot for your help

No problem. Let us know if we can help further.

Oh, one more thing.

Was wondering how I could check if my Dell had a upgradeable graphics slot which I could add a graphics card.

Thanks again.

Do you know the exact Dell model?

If not you could try Belarc under System Model.


You could also try this site's scan although it often triggers anti-virus warnings which are false.

So you may need to turn off the AV in order to run the scan.

http://www.d-a-l.com/hardware-scan.php