I have been playing World of warcraft for close to five months now, and over the last month and a half, have encountered major problems. During game play, almost every time, my computer will do on eof a few things:

-Computer will completely shut down and restart...with a "recovered from serious problem" message.

-Game will hang, screen will freeze and audio will stutter.

-Or the game will simply shut down with a game specific error.

These problems occur everytime I play, and very often, when i am logging off, or exiting the WOW program, (this when it happens, causes restart of system).

As you can guess, this is very frustrating, I have a Radeon 9950 which I installed prior to game installation. I have checked all my drivers and gotten updates. I have gone through the steps that ATI suggests for installing their drivers and now I am stuck. Any help would be appreciated. Thanks.

Turn off Auto Restart in order to get error messages:

Right click My Computer then click Properties > Advanced > Startup and Recovery > Settings

Unclick Automatically Restart under System Failure.

This should freeze your screen on an error message.


Also:


Look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
Open the system as well as the application tabs & look for red X errors. Click error line for details.
Post back the source & event id & Description especially of errors that seem to coincide with this issue.
Also check the Information lines that might coincide with this issue.

How to view and manage event logs in Event Viewer in Windows XP

Here are the items from event viewer that were marked with red "X".

Source: DCOM; Event:10010; Error Disc:The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

Source: System Error; Event:1003; Event Disc:Error code 0000004e, parameter1 00000007, parameter2 000045fd, parameter3 000148b8, parameter4 00000000.

Source: Service Control Manager; Event: 7016; Event Disc:The SmartLinkService service has reported an invalid current state 0.

Source: Service Control Manager; Event:7023; Event Disc:The IPSEC Services service terminated with the following error:
The authentication service is unknown.

These are the errors that are recurring on a constant basis, and all that occured during one session on my computer. Again, thanks for any help you can offer.

Oh, also I shut off my auto-restart, and there was only a blue screen, no error message.

Is the problem only with this game?

Did this game ever work OK on this Graphics Card?

Any new hardware or software that might coincide with this problem starting?

Those errors are benign with the exception of the System Error 0000004e which indicates a memory problem. This could be your motherboard RAM or your Graphics Card RAM or it could be a driver.


You could also check your Page File settings:

To set Virtual Memory: Right click My Computer then click Properties > Advanced

Performance > Settings > Advanced > Virtual Memory > Change

With C: as the drive selected click System Manage Size then Set and OK your way out thru the windows.


You can also try the following:

Go to start | search (type in) .dmp
Note the location of your .dmp files.

Then:

1) Download and install the
Debugging Tools from Microsoft
2) Download and install this
debugwiz
3) Open the Wiz & Browse to, or paste in the path to, your .dmp file.
4) After the Wiz creates a Text document attach it back to this thread.

This is mainly just with the game, it has only happened once while ripping music from a cd into Itunes. Otherwise, its exclusively with the game.

At first, as i recall, the game worked fine. I haven't added any new hardware or programs recently. I did get a new monitor, but the problem exisited prior.

I will try the options you have given and see if that changes anything, thanks for the response...and keep me updated with any other ideas you may have.

Here is the most recent dump file.


Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Program Files\World of Warcraft\Errors\2006-09-03 08.14.14 Crash.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

WARNING: Minidump contains unknown stream type 0x1000
Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Debug session time: Sun Sep 3 08:14:14.000 2006 (GMT-5)
System Uptime: not available
Process Uptime: 0 days 0:15:11.000
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32 \drivers
.................................................. ....................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(a44.3b8): Access violation - code c0000005 (first/second chance not available)
eax=07eca6d6 ebx=00000000 ecx=76bf5020 edx=00001986 esi=00002628 edi=00000000
eip=7c90eb94 esp=0012dfa0 ebp=0012e004 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
0:000> !analyze -v;r;kv;lmtn;.logclose;q
************************************************** *****************************
* *
* Exception Analysis *
* *
************************************************** *****************************

*** WARNING: Unable to verify checksum for fmod.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for fmod.dll -

FAULTING_IP:
WoW+28132b
0068132b 8933 mov dword ptr [ebx],esi

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 0068132b (WoW+0x0028132b)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 331f4633
Attempt to write to address 331f4633

DEFAULT_BUCKET_ID: STACK_CORRUPTION

PROCESS_NAME: WoW.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

WRITE_ADDRESS: 331f4633

BUGCHECK_STR: ACCESS_VIOLATION

LAST_CONTROL_TRANSFER: from 006af69b to 0068132b

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012fb6c 006af69b 1589daa8 19f378b0 18b00ef4 WoW+0x28132b
0012fbb4 006c19d4 00000020 1589daa8 00000028 WoW+0x2af69b
0012fbc8 00697fac 00000001 00000000 00000001 WoW+0x2c19d4
0012fbf8 00697dd9 0000020a 0012fcb8 00000000 WoW+0x297fac
0012fc14 0066f882 0f0d0008 09458008 0f0d0008 WoW+0x297dd9
0012fc30 004830dc c454de0a 09919224 09458008 WoW+0x26f882
0012fcd4 00482cb3 00000000 3f800000 00000000 WoW+0x830dc
0012fd60 0076f2f1 00000000 09919208 09919224 WoW+0x82cb3
0012fd7c 00764fa7 04108688 0943c008 09457188 WoW+0x36f2f1
0012fda0 00763a0c 094571a0 0012fe74 0044263e WoW+0x364fa7
0012fdac 0044263e 094571a0 3c9374bd 0012fe88 WoW+0x363a0c
0012fe74 004246a0 040d4818 040d4808 00000000 WoW+0x4263e
0012fea8 0042105f 00000000 00000102 040d4808 WoW+0x246a0
0012ff18 00420be1 00000000 004021e9 00000001 WoW+0x2105f
0012ff30 0040410e 00409990 00400000 00000000 WoW+0x20be1
0012ffc0 7c816fd7 80000001 0012ced0 7ffdf000 WoW+0x410e
0012fff0 00000000 00401000 00000000 78746341 kernel32!BaseProcessStart+0x23


STACK_COMMAND: ~0s; .ecxr ; kb

FAULTING_THREAD: 000003b8

PRIMARY_PROBLEM_CLASS: STACK_CORRUPTION

FOLLOWUP_IP:
WoW+28132b
0068132b 8933 mov dword ptr [ebx],esi

SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: WoW

IMAGE_NAME: WoW.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 44e0dfdf

SYMBOL_NAME: WoW+28132b

FAILURE_BUCKET_ID: ACCESS_VIOLATION_WoW+28132b

BUCKET_ID: ACCESS_VIOLATION_WoW+28132b

Followup: MachineOwner
---------

eax=07eca6d6 ebx=00000000 ecx=76bf5020 edx=00001986 esi=00002628 edi=00000000
eip=7c90eb94 esp=0012dfa0 ebp=0012e004 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
ChildEBP RetAddr Args to Child
0012df9c 7c90e9c0 7c8025cb 00002628 00000000 ntdll!KiFastSystemCallRet (FPO: [0,0,0])
0012dfa0 7c8025cb 00002628 00000000 00000000 ntdll!ZwWaitForSingleObject+0xc (FPO: [3,0,0])
0012e004 7c802532 00002628 ffffffff 00000000 kernel32!WaitForSingleObjectEx+0xa8 (FPO: [Non-Fpo])
0012e018 0066c42f 00002628 ffffffff 00002570 kernel32!WaitForSingleObject+0x12 (FPO: [Non-Fpo])
WARNING: Stack unwind information not available. Following frames may be wrong.
0012e050 0064cf86 00000001 0012eddc 0012f77c WoW+0x26c42f
0012edd0 0064da93 85100084 00c53838 fffffffb WoW+0x24cf86
0012f090 7c35f0c3 0012f77c 7c35f07d 7c86304e WoW+0x24da93
0012f09c 7c86304e 0012f77c 007ffe60 019b1e90 msvcr71!__CxxUnhandledExceptionFilter+0x46 (FPO: [1,0,0])
0012f738 0040a548 0012f77c 00000000 0012ffb0 kernel32!UnhandledExceptionFilter+0x1ec (FPO: [Non-Fpo])
0012f750 004099aa 00000000 0012f77c 0040b17b WoW+0xa548
0012ffc0 7c816fd7 80000001 0012ced0 7ffdf000 WoW+0x99aa
0012fff0 00000000 00401000 00000000 78746341 kernel32!BaseProcessStart+0x23 (FPO: [Non-Fpo])
start end module name
00320000 003b6000 fmod fmod.dll Tue Dec 27 22:44:30 2005 (43B2182E)
00400000 00d05000 WoW WoW.exe Mon Aug 14 15:41:03 2006 (44E0DFDF)
10000000 10069000 DivxDecoder DivxDecoder.dll Tue Feb 10 20:25:04 2004 (40299280)
1c000000 1c006000 HKNTDLL HKNTDLL.dll Mon Jul 02 07:36:29 2001 (3B406ACD)
25f60000 26078000 dbghelp dbghelp.dll Tue Jun 21 21:52:04 2005 (42B8D254)
4fdd0000 4ff76000 d3d9 d3d9.dll Wed Aug 04 0203 2004 (41109693)
5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 0243 2004 (411096BB)
5b0a0000 5b0a7000 umdmxfrm umdmxfrm.dll Sat Aug 18 00:35:53 2001 (3B7DFEB9)
5b860000 5b8b4000 netapi32 netapi32.dll Fri Jul 14 10:31:39 2006 (44B7B8DB)
5cd70000 5cd77000 serwvdrv serwvdrv.dll Sat Aug 18 00:35:55 2001 (3B7DFEBB)
5d090000 5d127000 comctl32 comctl32.dll Wed Aug 04 0231 2004 (411096AF)
5ed00000 5edcc000 opengl32 opengl32.dll Wed Aug 04 02:57:44 2004 (411096F8)
651b0000 651d2000 asOEHook asOEHook.dll Fri Sep 23 20:38:10 2005 (4334AE02)
662b0000 66308000 hnetcfg hnetcfg.dll Wed Aug 04 0216 2004 (411096A0)
68b20000 68b40000 glu32 glu32.dll Wed Aug 04 0207 2004 (41109697)
6af90000 6afee000 CCL40 CCL40.DLL Fri Mar 24 19:00:36 2006 (44249634)
6d990000 6d996000 d3d8thk d3d8thk.dll Wed Aug 04 0202 2004 (41109692)
71a50000 71a8f000 mswsock mswsock.dll Wed Aug 04 02:59:20 2004 (41109758)
71a90000 71a98000 wshtcpip wshtcpip.dll Wed Aug 04 02:57:49 2004 (411096FD)
71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 02:57:39 2004 (411096F3)
71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 02:57:38 2004 (411096F2)
71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 02:57:51 2004 (411096FF)
71bf0000 71c03000 samlib samlib.dll Wed Aug 04 0229 2004 (411096AD)
722b0000 722b5000 sensapi sensapi.dll Wed Aug 04 0228 2004 (411096AC)
72d10000 72d18000 msacm32_72d10000 msacm32.drv Sat Aug 18 00:33:30 2001 (3B7DFE2A)
72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 0254 2004 (411096C6)
73760000 737a9000 ddraw ddraw.dll Wed Aug 04 0216 2004 (411096A0)
73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 0215 2004 (4110969F)
73ee0000 73ee4000 ksuser ksuser.dll Wed Aug 04 0229 2004 (411096AD)
73f10000 73f6c000 dsound dsound.dll Wed Aug 04 02:57:08 2004 (411096D4)
74ad0000 74ad8000 powrprof powrprof.dll Wed Aug 04 0253 2004 (411096C5)
76390000 763ad000 imm32 imm32.dll Wed Aug 04 0230 2004 (411096AE)
769c0000 76a73000 userenv userenv.dll Wed Aug 04 0241 2004 (411096B9)
76b40000 76b6d000 winmm winmm.dll Wed Aug 04 02:57:10 2004 (411096D6)
76bf0000 76bfb000 psapi psapi.dll Wed Aug 04 0258 2004 (411096CA)
76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 0241 2004 (411096B9)
76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 0225 2004 (411096A9)
76d60000 76d79000 iphlpapi iphlpapi.dll Fri May 19 07:59:41 2006 (446DC13D)
76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 0236 2004 (411096B4)
76e90000 76ea2000 rasman rasman.dll Wed Aug 04 0229 2004 (411096AD)
76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 0238 2004 (411096B6)
76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 0225 2004 (411096A9)
76f20000 76f47000 dnsapi dnsapi.dll Mon Jun 26 12:37:10 2006 (44A01B46)
76f60000 76f8c000 wldap32 wldap32.dll Wed Aug 04 0243 2004 (411096BB)
76fb0000 76fb8000 winrnr winrnr.dll Wed Aug 04 0235 2004 (411096B3)
76fc0000 76fc6000 rasadhlp rasadhlp.dll Mon Jun 26 12:37:10 2006 (44A01B46)
77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 02:57:39 2004 (411096F3)
771b0000 77256000 wininet wininet.dll Fri Jun 23 06:02:51 2006 (449BCA5B)
77260000 77300000 urlmon urlmon.dll Tue Jul 25 15:33:39 2006 (44C68023)
773d0000 774d2000 comctl32_773d0000 comctl32.dll Wed Aug 04 02:55:56 2004 (4110968C)
774e0000 7761d000 ole32 ole32.dll Mon Jul 25 23:39:47 2005 (42E5BE93)
77690000 776b1000 ntmarta ntmarta.dll Wed Aug 04 02:57:02 2004 (411096CE)
77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 0201 2004 (41109691)
77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 02:57:23 2004 (411096E3)
77bd0000 77bd7000 midimap midimap.dll Wed Aug 04 0225 2004 (411096A9)
77be0000 77bf5000 msacm32 msacm32.dll Wed Aug 04 02:57:03 2004 (411096CF)
77c00000 77c08000 version version.dll Wed Aug 04 0239 2004 (411096B7)
77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 02:59:14 2004 (41109752)
77c70000 77c93000 msv1_0 msv1_0.dll Wed Aug 04 02:59:11 2004 (4110974F)
77d40000 77dd0000 user32 user32.dll Wed Mar 02 12:09:29 2005 (42260159)
77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 0223 2004 (411096A7)
77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 0230 2004 (411096AE)
77f10000 77f57000 gdi32 gdi32.dll Wed Dec 28 20:54:35 2005 (43B34FEB)
77f60000 77fd6000 shlwapi shlwapi.dll Fri Jun 23 06:02:51 2006 (449BCA5B)
77fe0000 77ff1000 secur32 secur32.dll Wed Aug 04 0249 2004 (411096C1)
7c340000 7c396000 msvcr71 msvcr71.dll Fri Feb 21 06:42:20 2003 (3E561EAC)
7c3a0000 7c41b000 msvcp71 msvcp71.dll Tue Mar 18 22:14:51 2003 (3E77EEBB)
7c800000 7c8f4000 kernel32 kernel32.dll Wed Jul 05 05:55:00 2006 (44AB9A84)
7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 0236 2004 (411096B4)
7c9c0000 7d1d5000 shell32 shell32.dll Thu Jul 13 08:33:24 2006 (44B64BA4)
Closing open log file c:\debuglog.txt

Just a quick reply at this point.

Your stack text shows everything that was happening prior to the crash.

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012fb6c 006af69b 1589daa8 19f378b0 18b00ef4 WoW+0x28132b
0012fbb4 006c19d4 00000020 1589daa8 00000028 WoW+0x2af69b
0012fbc8 00697fac 00000001 00000000 00000001 WoW+0x2c19d4
0012fbf8 00697dd9 0000020a 0012fcb8 00000000 WoW+0x297fac
0012fc14 0066f882 0f0d0008 09458008 0f0d0008 WoW+0x297dd9
0012fc30 004830dc c454de0a 09919224 09458008 WoW+0x26f882
0012fcd4 00482cb3 00000000 3f800000 00000000 WoW+0x830dc
0012fd60 0076f2f1 00000000 09919208 09919224 WoW+0x82cb3
0012fd7c 00764fa7 04108688 0943c008 09457188 WoW+0x36f2f1
0012fda0 00763a0c 094571a0 0012fe74 0044263e WoW+0x364fa7
0012fdac 0044263e 094571a0 3c9374bd 0012fe88 WoW+0x363a0c
0012fe74 004246a0 040d4818 040d4808 00000000 WoW+0x4263e
0012fea8 0042105f 00000000 00000102 040d4808 WoW+0x246a0
0012ff18 00420be1 00000000 004021e9 00000001 WoW+0x2105f
0012ff30 0040410e 00409990 00400000 00000000 WoW+0x20be1
0012ffc0 7c816fd7 80000001 0012ced0 7ffdf000 WoW+0x410e
0012fff0 00000000 00401000 00000000 78746341 kernel32!BaseProcessStart+0x23

I would suspect the software (WoW) at this point. Can you uninstall and reinstall this game?

Yes, I can uninstall and reinstall, I will try this, the other things you suggested did nothing to change the game play.

On a side not, my computer just told me that system32 was corrupt and that i was to run chkdsk, which i did, but it just ran a command prompt text file that did 3 step checking...it then shut off wth nothing. Is this how that is supposed to work...any thoughts on this? Argh!!

Yes. Check Disk runs on re-boot usually after a Blue Screen crash.

It runs through the three steps and fixes what it can find. It makes no report outside of you watching it run.

Try running Check Disk:

start Run... cmd

Type:

chkdsk /f

When asked if you want to run on next boot? Y or N?

Type: Y

And reboot,

This will check for and fix any hard disk errors.